Role Profile. Crime Command: Support Officer

Transcription

1 Role Description Provide effective and efficient administrative support to the Crime Directorate Team. Main Responsibilities The post holder will ensure: - Paper based and electronic records and systems are accurately maintained and kept up to date, including FIU archiving - Work to departmental and organisational standards and policies - Contribute towards achieving Crime Directorate objectives - Adhere to agreed deadlines and provide accurate and timely management information - Contribute towards improving working practices and procedures - Provide formal information in a clear, concise and user friendly way - Maintain good working relationships with colleagues and customers to ensure information is accurate, up to date and relevant - Provide a professional service to the public - Comply with Health and Safety, Equal Opportunities, Data Protection, Freedom of Information and Human Rights statutory and organisational requirements - Provide quality and timely support service for internal customers The post holder will be required to undertake the following duties: - Accurate transcription of 999 calls (which may cause some distress, e.g. calls from victims of domestic abuse or other serious and violent sexual offences) for evidential purposes, transcription of victim ABE interviews and urgent suspect interviews. - Carrying out credit checks on behalf of the Financial Investigators using credit checking software. - Act as a point of contact for security of buildings, compiling and submitting the quarterly returns - Act as a point of contact for reporting building faults - Maintain all Work Safe documentation, ensuring it is current in addition to maintaining the first aid boxes and the Work Safe notice board. - Assist in the smooth overall running of the office environment to include duties such as ordering equipment and office consumables (using Finance purchasing systems), assisting in the administration of meetings including circulating agendas and minute taking, arranging transport and hotel accommodation as necessary, checking and processing overtime and expenses claims and processing creditor invoices for payment. - Assist in the smooth running of the Audio Visual Interview Suite. - Provide administrative and logistical support during HMIC inspections and projects. - Maintain PNB / CID diaries stock for issue by Inspector, receiving new stocks from Support Services and returning completed books in a timely manner. - Assist new starters in the familiarisation of the department - Liaise with other Departments and external parties, e.g. Fleet Management regarding the servicing of pool vehicles - Any other reasonable management requests Communications and Working Relationships Internal Page: 1

2 1. Crime Directorate - Investigations 2. Crime Directorate - Public Protection 3. Major Crime Investigation Team 4. CMIS 5. Intelligence 6. Special Branch 7. Digital Investigations 8. Forensics 9. Fleet Management 10. Finance Department External 1. Crown Prosecution Service 2. HMCTS 3. NCA 4. HMIC 5. Government departments e.g. Home Office including the equivalent department in overseas jurisdictions 6. Professional experts e.g. solicitors, estate agents and valuers 7. Other Police Forces 8. Interpol 9. Members of the public 10. Suppliers Rank\Scale SC4 Reports To Detective Inspector - Crime Team Additional Information Page: 2

3 Vetting Level: Force Personnel will be vetted to the minimum Police Basic Check (PBC). A higher level of vetting may be required for certain roles or grades and suitable clearance will be required before appointment or deployment. Mobility: The Force reserves the right to request you to carry out any other duties or move you to any other post appropriate to your grade, at any location within the county of Gloucestershire, as business requirements dictate. Working Pattern: Normal working hours will average 37 per week or will be pro rata. This will be worked subject to the needs of the service and may involve shift, night, weekend and public holiday working. In working with the Community this role will require flexibility to attend meetings outside of standard business hours. Standards of Professional Behaviour: All members of Police Staff / Police Officers must comply with these standards. Travel / Driving Licence: The post holder will be required to travel to meetings around the county preferably using own transport. Training and development: Undertake the required training and development to maintain working knowledge. Experience and Qualifications Essential Knowledge, Skills and Experience Knowledge - A good standard of general education and / or demonstrable previous experience - Demonstrable working knowledge of IT including practical use of MS Office in particular Word, Outlook and Excel - A current driving licence Skills - Good verbal and written communication skills - Capable of making limited decisions without supervision - Good organisational and time management skills with the ability to use discretion and work on own initiative with minimum supervision, as well as part of a team - The ability to manage pressure and conflicting demands, as well as prioritise tasks, meet deadlines and maintain accuracy. - Ability to project a courteous and professional manner when communicating with people at all levels from both within the Constabulary and externally. Experience - Previous work experience in an administrative environment that includes dealing with customers on a face to face basis. Desirable - Knowledge of PNC / Unifi / DMS Role Profile - Knowledge of health and safety, Data Protection and GSCP legislation as necessary, although further training will be provided Competency Framework Values Page: 3

4 Skill Category Skill Name Skill Level Skill Description For PDR Intelligent, Creative and Informed Policing Inclusive, Enabling and Visionary Leadership We analyse critically Practitioner I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics. We are collaborative Practitioner I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications. Page: 4

5 Resolute, Compassionat e and Committed We are emotionally aware Practitioner I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly. Intelligent, Creative and Informed Policing We are innovative and open-minded Practitioner I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures to make continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions. Page: 5

6 Inclusive, Enabling and Visionary Leadership We deliver, support and inspire Practitioner I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. Resolute, Compassionat e and Committed NOS I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service. We take ownership Practitioner I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps. NOS Unit Unit Name Unit Description Page: 6