Job Description. Mechanical and Electrical Manager

Transcription

1 Job Description Job Title: Reports To: Direct Reports: Job Purpose: Salary Band: Team Leader (Gas) Mechanical and Electrical Manager Operational Workforce To effectively manage the day-to-day operations of the Group s domestic heating, Installation and gas servicing teams giving a high quality service to Wythenshawe Community Housing Group customers Band B Key Responsibilities To operationally supervise, the domestic heating, installation and servicing engineer teams monitoring performance against contract standards, Key Performance Indicators, targets, and budgets as stated within the business plan to ensure the highest standards in service delivery; To oversee heating contractors, and provide technical advice to housing colleagues and contact centre; To produce documentation and reports for M&E manager on progress and performance of the team against targets and budgets; To check and sign off all Gas Safe, (or other relevant certified body) certification, record and file copies, collate and deliver original copies to the client; To be the signatory for the Group for the Gas Safe registration, including Part L of Building Regulations; and To ensure the delivery of a comprehensive gas servicing programme and repairs service including renewals & audits. Organisational Responsibilities To actively participate in the development of the DLO; To contribute towards the continuous improvement of all services undertaken by the Group; To ensure income is maximised by monitoring and minimising costs incurred; To participate in the overall management of the Group and the delivery of organisational change; To assist in embedding within the building company an organisational culture that supports the delivery of the Group s business objectives;

2 To work as part of the Property Service management team developing the teams, plans and priorities to deliver a modern customer focussed planned and reactive repairs service integrated with other parts of the organisation; and To liaise effectively with colleagues and partners of the Group in the attainment of their objectives. Operational Responsibilities To implement and effectively communicate technical changes to ensure continuous improvement of service delivery; To order materials from wholesalers / procurement, deal with representatives, get quotes, set up and monitor imprest kits and materials; To monitor prices, costs and quality of materials to deliver value for money; To carry out pre-inspections, plus 10% weekly post-inspections and appropriate inspections on contractors work in line with agreed targets; To program heating contractors work on installation of new heating systems; and To check on prices and quality of materials used. Customer Service To demonstrate and promote effective customer care practice and develop good working relationships with customers and their associations in line with the Group s expectations and policy; To deal with queries, customers, contractors, Housing staff and surveyors using appropriate method of communication; To ensure all complaints are investigated promptly and thoroughly in accordance with the Group s policy and customers are visited as part of the process; and To monitor diaries, printing work tickets, planning work and workload. Informing housing of follow on work and producing detailed reports on installations for the surveyors. People Management To conduct individual performance appraisals, monthly 1:1 s with team and identify individual and group development needs within the Group s performance management framework working with either internal or external auditors. To monitor and manage the attendance, productivity and performance of individuals within the team, driving performance and value for money in line with the Groups policies and procedures;

3 To manage work tickets of domestic heating engineers on a daily basis and make any bonus adjustments, extra certification payments, a written copy and weekly total. Track and manage productivity levels of the team keeping appropriate records and dealing with any cases of staff grievance, disciplinary or investigations to comply with the Groups management processes; and To lead and motivate individuals and the team as a whole to maximise the potential of individuals with the provision of appropriate training and development. Health and Safety Responsibilities To contribute to and be responsible for the development of safe working methods, systems and procedures, ensuring a high quality service delivery; To ensure relevant risk assessments are undertaken, recorded, maintained and communicated. And that they are adhered too on site; To carry out ladder and working at height inspections for both builders and domestic heating engineers; to check step ladder / access to loft to ensure they are in order and comply with legislation. To ensure detailed specifications, management procedures and audits are in place to ensure the sub-contractors are sufficiently managed to deliver excellent services and comply with relevant H&S legislation; To co-operate with the employer and any other person in order to ensure that statutory requirements concerning health and safety are fully met; To actively promote good employee relations and safety practices in accordance with the Groups policies; To take appropriate actions to ensure that the operational technicians comply with the Group s Health and Safety policy, and carry or mandatory ladder and scaffolding inspections in line with the working at heights regulations; To undertake regular on-site health and safety inspections; and To follow the Groups Health & Safety Policy at all times. Decision Making Prioritises work of the service area to ensure it meets operational service plans; Applies a systematic approach to decision making and problem solving. Calculates and identifies risks involved in a particular course of action; Has influence in shaping and determining changes to processes, policies and procedures; and Makes decisions in line with the Groups Value for Money commitment

4 General To ensure that all plant and vehicles are maintained in accordance with departmental procedures; To develop external links with other businesses and represent the Group s at appropriate events, conferences and forums; To actively pursue own development and take advantage of learning and development opportunities, including training in new technology; Promote and embed equality and diversity as an integral aspect of working for Wythenshawe Community Housing Group, leading by example; and To carry out any other duties which are consistent or commensurate with the role and or as directed by the Contract manager and/or senior manager. No job description can be entirely comprehensive and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual s remit and capability, and consistent with the status and responsibilities of the role within the organisation. Key Team Relationships Key Internal working relationships are with: Senior Managers Assistant Directors and Executive Operational Teams across the Group Colleagues and service users Key External working relationships are with: Third party suppliers Partners / Agencies Contractors providing agreed services on the Groups behalf

5 Related Competencies at Fully Effective Level: Efficient and Effective Develops a culture where Value for Money is integral to all decision making Understands what is good performance for their service area on Value for Money and plans for delivery Understands the concept of choice and how organisational choices impact upon their service area Measures and understands the value delivered by their service area and how this compares to alternative choices the organisation may have Contributes positively to Corporate Performance and supports the organisational delivery of Value for Money Customer focus Builds effective links both within and outside the Group Strives for continuous customer service improvement Provides first class service and support that exceeds agreed expectations for the customer Ensures the business is resolving issues most important to the customer Identifies areas of best practice and integrates them into the business Achieves customer focused KPIs Working Collaboratively Develops the team to minimise conflict Challenges inappropriate behaviour Is passionate about the work of the team Proactively communicates with external contacts Ensures that they role model and promote positive team behaviour Initiates business-wide team working and networking activity Looks for opportunities to collaborate externally and will act upon these Ensures that everyone in the team understands their contribution to the Group Organisational awareness Makes sound decisions in complex/urgent case and implements practical solutions Involves others to encourage acceptance and support decisions Spots trends in information that can support and improve the work of the Group

6 Challenges and learns Shows ingenuity when faced with difficult situations Actively supports and promotes innovation Adapts style and approach to meet departmental needs and changing demands Challenges the traditional way of developing people Introduces innovative development activities Leading and Motivating Others Manages others through establishing mutual respect and understanding and creates an empowered environment Creates challenging opportunities for all Role models a range of leadership styles and holds people to account Shares success by privately and publicly praising teams and individuals Achieves results through effective performance management techniques