JOB DESCRIPTION. Proposed band

Transcription

1 Jb title Jb family Head f Change Prject Management Prpsed band F Jb purpse Heads f Change are deplyed n risky, cmplex, large-scale C type prgrammes invlving significant rganisatinal and transfrmatinal change. They may als be deplyed in the business (when there is a need) t lead a dedicated Change Management team. Thrugh the applicatin f business change techniques, they wrk with the prgramme and the business, t identify hw the change being implemented impacts n the business, and ensure that they are sufficiently engaged in rder t change ways f wrking and realise sustainable business benefits. This rle influences the success f significant transfrmatin prgrammes with far-reaching impacts - mitigating substantial risk and leveraging pprtunities fr benefits. Key respnsibilities and accuntabilities Wrks clsely with the prgramme and the business t ensure that there is a clear and cmpelling visin, with clearly defined benefits. Engages senir stakehlders t understand change impacts and business readiness t adpt planned changes and realise benefits. Leads strategic planning and implementatin f change activities and reslves escalated issues. Highly autnmus, rganises and plans a demanding wrklad, and sensitively manages cnflicting pririties. Has nn-permanent line-management respnsibility fr change managers n change prgrammes (upn which they will be engaged fr mst f their time) the staff being managed will change as they mve frm prgramme t prgramme. Leads all aspects f change including resurces and delivery. Respnsible fr directin f ad-hc teams including bjective-setting and mnitring quality and prgress. Rle-mdels gd practice change management cmpetences and behaviurs and helps the BBC t cntinually enhance CM apprach. Visin and Directin Ensure that there is a defined and agreed visin, a clear picture f the future state, a fit fr purpse Target Operating Mdel (TOM), and that the change envirnment is understd. Make sure that the required csts and benefits are evaluated, the investment fr change is secured and that effective change leadership is in place. Design (Shape) Oversee and gain senir stakehlder buy-in fr the design and planning f the required change management (CM) interventins required t successfully embed the change. Change impact assessment against the intended TOM / blueprint cmpletin. Stakehlder identificatin and mapping, and cmmunicatins planning e.g. cre prgramme messages linked t benefits. Develp the CM strategy and identify requirements, rles and respnsibilities, and versee recruitment f the change team. Unblck issues. Planning and Risk Management In line with the prgramme, identify the change budget and change interventins and ramp up fr delivery f the change - ensuring a benefits and peple fcus thrughut and bringing stakehlders alng. Page 1 f 5

2 Scpe and agree the change management budget and be respnsible fr the mnitring, spend, and cntrl f this budget. Lead and versee the implementatin f key plans and mnitr prgress against success criteria. Plans may include: change management, engagement and cmmunicatins, and benefits plans, benefits prfiles and training plans. Deliver L&D requirements e.g. needs-based analysis; learning/training plans and materials. Lead and manage stakehlder engagement and cmmunicatins, set up advcacy and ensure change agents are mbilised. Implementatin Ensure the business is ready t accept the change, utilise new capability, and ensure the successful delivery and embedding f this change int the business. Ensure nging stakehlder management, and supprt cmmunicatin initiatives and leaders t rle-mdel change, and address any barriers r resistance. Lead develpment and delivery f relevant assessments, plans, prcesses and materials t enable the change i.e. business readiness assessment, change sustainability plans, new prcesses, training, benefits realisatin plans and tracking. Handver Enable the smth handver f plans and capability, supprt the transitin int BAU and mve twards cntinuus imprvement. May include implementing sustainability plans, mnitring adptin, reprting n change effectiveness and measuring, analysing and respnding t perfrmance metrics. Oversee lessns learned / after actin reviews relating t change effectiveness, and celebrate success. Additinal respnsibilities Prvides thught-leadership, and leadership fr the change management prfessin at the BBC inspiring thers and applying expert knwledge and experience t grw CM maturity. Is an ambassadr fr CM and champins gd practice internally and externally, helping t prmte the BBC and develp psitive relatinships with external rganisatins. May take a lead rle in the resurce management f change management resurces wh are deplyed nt prgrammes, r within a business functin. Knwledge, skills, training and experience Essential Relevant qualificatin including ONE r mre f the fllwing: Change Management Institute ACMF (Accredited Change Manager Master); APMG - Change Management Practitiner; Prsci ADKAR 1 Mdel, r equivalent. Experience f leading the initiatin, management and implementatin f change via large-scale transfrmatinal change prgrammes. Strng demnstrable understanding and apprach t benefits management frm strategy t realisatin. In-depth wrking knwledge f the principles and cncepts that underpin change management and able t advise with authrity senir stakehlders n gd practice apprach t business change. Experience in stakehlder management n cmplex/sensitive prgrammes and at senir 1 ADKAR: Awareness f the need fr change; Desire t participate and supprt the change; Knwledge n hw t change; Ability t implement required skills and behavirs; Reinfrcement t sustain the change. Page 2 f 5

3 executive levels. Credibility and impact with senir leaders; adept at using influence and persuasin t gain buy-in t enable change t happen thrugh thers. Experience f facilitating and mnitring change, and able t cnfidently deal with cmplexity, and ambiguity in a pressured envirnment, and can flex t changes in business fcus. Able t define and structure cmplex prblems and evaluate new cncepts and ideas, and identify sund recmmendatins and slutins. Strng interpersnal and cmmunicatin (including presentatin) skills and a prven ability t develp, maintain and enhance relatinships with a variety f internal and external cntacts. Strng peple management, decisin-making and rganisatinal skills, and a high awareness f the prject and prgramme cntext and discipline. Fully cmpetent at planning, risk management, and dependency-management. Able t identify bth the vert and cvert rganisatin culture and its influence n the change. Desirable Has led change fr r managed at least five change prgrammes, each f significant length and each with a budget f 15m+ and significant impact acrss multiple business areas. Experience f facilitating change fr prgrammes requiring TUPE and emplyment issues. Awareness f the BBC s aims and strategy, and an appreciatin f changing technlgy and wrking practices acrss the bradcasting industry. Jb impact Decisin making: Influencing agreement n an accurate change management budget. Advising n the readiness f the business t accept prgramme utputs and the degree f impact n the rganisatin, caused by the cumulative effect f multiple changes. Able t influence the g/n-g decisin n the release f capabilities int business areas. Scpe: Will line-manage senir / change manager (s), c-rdinatrs and/r specific resurces fr the prgramme duratin, fr example cmmunicatins, HR, rg design specialists, and third party cntractrs. If there is sufficient demand fr change management within a business unit, the PCM may permanently line-manage senir / change manager rle(s). Measures f success include: Business understanding f the need fr change and buy-in t chsen apprach. Requirements f the divisins affected are met by the change enabled by the prgramme. Sustainable change is embedded int new ways f wrking, behaviur and ther changes. Other infrmatin Fr Reward team use nly Jb Cde Definitin: Supprt This jb descriptin is a written statement f the essential characteristics f the jb, with its principal accuntabilities, incrprating a nte f the skills, knwledge and experience required fr a satisfactry level f perfrmance. This is nt intended t be a cmplete, detailed accunt f all aspects f the duties invlved. Page 3 f 5

4 Appendix There may be sub-sets f the generic jb described abve which require additinal technical skills. This appendix t the generic jb descriptin can be develped t cver such situatins. Divisin Reprts t (title) Lcatin base Design + Engineering Directr, Cntent Prductin Wrkflws Lndn W1 - Flexible Wrking Optins Intrductin The BBC has recgnised that Digital can n lnger be the sister service f radi and TV it s ur shared future. We are wrking t create an nline prtfli f services serving all f ur audiences, re-building BBC Online t deliver a pwerful new audience experience that brings the very best cntent t each ne f ur users. There are ambitius grwth targets t achieve by 2022: in the UK reaching 90% f under 35s weekly and dubling their time spent with us t tw hurs per week reaching 500M glbal weekly users T achieve these gals we have t transfrm the way that cntent is prduced, and a new Cntent Prductin Wrkflw grup has been established in the pan-bbc Design and Engineering divisin. The grup wrk fr creatrs f cntent acrss the BBC. We want t make the way they make cntent simpler and mre innvative, supprted by the latest data science slutins t aid decisin making and autmatin, where apprpriate. This is a highly cmplex and wide ranging prtfli f change acrss the BBC ranging cvering jurnalism, audi and vide cntent acrss Online, Radi and TV. As well as surcing and develping new tls, we will need t we need t change the way ver 10,000 peple wrk in 40 different languages, enabling them t use data and technlgy t wrk even mre effectively. Additinal jb specific respnsibilities and accuntabilities The Head f Change rle will be respnsible fr the verarching Change Management Strategy and Plan fr the full Prtfli f Cntent Prductin Wrkflws acrss the BBC. C-rdinatin with a range f business change prgrammes acrss the BBC will be necessary t realise the benefits we aim t deliver. Sme f the change and cmmunicatin prjects will be pan-bbc, sme fr technlgists in Design+Engineering, but the bulk will be driven thrugh Change Prgrammes in the News, Radi & Educatin, Cntent, and Studis divisins. Reprting int the Directr, Cntent Prductin Wrkflws, the Head f Change will be part f the CPW leadership team and be respnsible fr: - Our verall Change Management strategy and cmmunicatins plans, including: Pan-BBC Change Impact assessments and plans Stakehlder Impact and Engagement Page 4 f 5

5 Training Cmmunicatins Risk Management - Facilitating a netwrk f Change Managers acrss the business t help priritise and crdinate the imprvement and rll ut f new tls acrss the business - Wrking with the BBC Academy and business units t design and develp training prgrammes fr cntent creatrs. - Implementatin f pan-bbc Cntent Prductin change initiatives, such as: large scale cmmunicatins events fr cntent creatrs acrss the BBC the establishment f Creatrs Hubs in majr BBC lcatins cmmunicatin radshws delivered with the BBC Academy - Establishing and maintaining a way f tracking the impact and benefits f business change Yu will need t be an exceptinal, creative cmmunicatr and leader f business change, with an ability t drive change at an enterprise level. Yu will have an in-depth understanding f a wide variety f different cntent creatr rles in the BBC, and an ability t influence senir stakehlder grups. Yu prbably have frmal change management qualificatins. Apprval Manager HR Business Partner Date Rbin Pembrke, Directr, Cntent Prductin Wrkflws N/A XXXX Page 5 f 5