SUPPORT OFFICER POSITION DESCRIPTION

Transcription

1 SUPPORT OFFICER POSITION DESCRIPTION Position Title: Responsible To: Council Program: Support Officer Senior Coordinator Safety & Ageing Community & Culture Classification Level: Salaried, Level 3 Overview of Program The Community & Culture Program exists to enable the Community to thrive. Key Relationships / Interactions Internal External Staff members across the Community & Culture Program City of Adelaide (CoA) staff members across all Portfolios and Programs City of Adelaide residents Resident associations Contractors and consultants

2 Primary Purpose Responsibilities As part of the Community & Culture Program the Support Officer will; Provide administrative support to the Wellbeing and Resilience team. Provide project support to the Safety & Ageing team. The Support Officer is responsible for; Performing the administrative functions required to deliver Healthy Ageing and Social Programs, including but not limited to the Commonwealth Home Support Program and Council funded services. Coordinating Councils healthy ageing social programs including supporting activities, liaising with key stakeholders and promotion to the community. Coordinating content for the Safety & Ageing quarterly newsletter. Supporting the team to deliver projects and initiatives that enable the community to activate key areas to increase perceptions of safety. Attending and contributing to community conversations, as well as supporting senior staff. Providing administrative support to the Safety and Ageing and the Wellbeing and Resilience team, including but not limited to developing correspondence, coordinating meetings, catering and liaising with key stakeholders. Timely and accurate updating and maintenance of Council s databases. Ensuring internal and external customers receive brilliant customer service, with a particular focus on the promotion of ageing in place and reducing social isolation. Supporting the work of the team to deliver all initiatives and projects using the principles of Asset Based Community Development. Supporting the team to manage budgets, contracts and Council reporting for all Safety and Ageing activities. Assisting with the successful delivery of the Wellbeing and Resilience team s Strategic Plan actions and strategic priorities. Workplace Health and Safety & Additional Responsibilities All employees are also responsible for; Complying with the Local Government Code of Conduct for Council Employees at all times. Supporting the application of and demonstrably engaging in the CoA s Equal Employment Opportunity, cultural diversity and ethical practice policies. Taking reasonable care to ensure their own safety and not placing others at risk by any act or omission. Attending WHS training and following instructions and advice provided. Complying with the requirements of the CoA WHS management system. Using and caring for equipment, including personal protective equipment, as instructed. Not intentionally or recklessly interfering with or misusing workplace equipment and supplies in a manner that could adversely affect health, safety or welfare in the workplace. Salaried Support Officer August 2017 PD Page 2

3 Selection Criteria Candidates should ensure that their application clearly demonstrates their ability to meet the Criteria detailed below. Qualifications People Management Financial Skills & Acumen Technical Knowledge & Experience A tertiary qualification, Diploma or Certificate IV in Social Work, Community Development or Business Administration or related field and/or commensurate demonstrated experience in lieu of formal qualifications. Understanding the issues and trends affecting older people and those experiencing social isolation. Demonstrated ability to work as part of a team. Experience in handling cash and sound numeracy skills Experience with reconciling receipts and petty cash, and the processing of invoices. Knowledge of crime prevention, emergency management and community safety issues and trends and the range of issues that impact on safety and people s perception of safety relevant to Capital Cities. Desirable Desirable Project Management Experience in project support of community or public events and activities. Innovation & Initiative Resource Management & Decision Making Professional Development Customer Commitment & Integrity Collaboration & Communication Innovative and practical approach to problem solving and negotiation. Ability to recognise problems/issues, analyse, formulate and implement appropriate solutions. Initiative and ability to work with minimum supervision. Ability to utilise resources with innovative and cost effective strategies to maximise community impact and benefit. Excellent organisational skills with the ability to prioritise tasks and meet competing deadlines. A commitment to ongoing professional development and continuous learning. Enthusiasm towards undertaking professional development in community development and administration. Experience providing brilliant customer service to both internal and external stakeholders, including older people. A strong commitment to internal and external customers demonstrated through the provision of timely, reliable advice on matters within area of responsibility. Demonstrated high level of personal integrity. Commitment to development of strong working and collaborative relationships at all levels within the organisation. Salaried Support Officer August 2017 PD Page 3

4 Administrative Skills Experience in the use of social media and associated communication technologies such as the development of e-newsletter. High level of competency in Microsoft Office suite. Excellent organisational skills with the ability to prioritise tasks and meet competing deadlines. Sound verbal and written communication skills. Formal documentation experience. Knowledge of SMS, TRIM, My Aged Care or other comparable databases. Desirable Government Experience Experience working in a government environment. Desirable Salaried Support Officer August 2017 PD Page 4

5 Our Values Our values will guide us towards becoming a stronger, more effective organisation with a positive and mutually beneficial work environment for everyone. Achievement Deliver what matters Ensure clarity of direction and unity of purpose Inspire excellence and strive for outstanding results Collaboration Work together to build successful teams and partnerships Be open, inclusive, and share knowledge Seek, provide and act on feedback Customer Commitment Know your customers and put them first Listen to and understand customer needs Be responsive, close the loop and deliver on promises Integrity Own your actions, successes and mistakes Act with transparency, honesty and respect Do what you say you will do Innovation Look for ways to improve and create positive change Think broadly and take a wider viewpoint Be responsive to new ideas and opportunities Salaried Support Officer August 2017 PD Page 5

6 Special Conditions Performance will be based upon the delivery of the agreed goals recorded in your Performance Review documentation. Some out of hours work may be required in order to meet the requirement of the role. An unencumbered Drivers Licence may be required. A satisfactory Police Clearance may be required. A satisfactory Medical Clearance may be required. Where applicable, I have reviewed and understand the delegations associated with this position. Physical Demands The below table summarises the physical demands of this role. Task Work Area Physical Demand Rating Office Workstation Various Very Light Work Physical Demand O F C Description FCE Notes Sitting Ergonomic adjustable chair Critical Range of Motion: Shoulder to 90 flexion. Standing Accessing folders, p/copier, talking to others Walking Meeting with others, moving between rooms Lift Capacity: Up to 2kg (ream of paper). Push / Pull Force: N/A Climbing Option to take the stairs Bending Reaching down to low shelves, p/copier Squatting Reaching down to low shelves, p/copier Gripping Mouse, stationary, phone Forward Reach Typing, using the mouse, phone usage Lift Light items, folders, paper and documents Carry Short distances with in the building /office O = Occasional (1 33%), F = Frequent (34 66%), C = Constant (67 100%) Environmental Factors: Indoor. Carpet in most offices. Lift access in most buildings. Task Rotation: tasks are varied by the worker. Pause exercises, stretches and standing up are self-directed by the worker. Workers can alternate sides with the computer mouse. PPE: Office attire and appropriate footwear. *This is a general statement regarding the physical requirements of the role. The inherent physical requirements are underpinned by Job Dictionaries, which can be accessed by contacting the MySafety Team (OSCAR). Salaried Support Officer August 2017 PD Page 6

7 Agreement This Position Description is only descriptive of the type of duties to be undertaken by your during your employment and you accept the Corporation may require you to carry out any duties which are within your skills and competence. ** Electronic Offer** By accepting your letter of offer electronically you are agreeing to the work profile / job description attached to your offer. Manager / Senior Coordinator Signature Date / / Manager / Senior Coordinator Name Employee Signature Date / / Employee Name Salaried Support Officer August 2017 PD Page 7