Plains All American Pipeline, L.P.

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1 Plains All American Pipeline, L.P. Training for Safety, Competency, Qualification, and Compliance 1

2 Systems Integration for Employee Development Karl Koch PAA Director of Training 2018 API Pipeline Conference April 24-26, 2018 St. Louis, Missouri 2

3 PAA Initiatives & Development Strategy Training Initiatives Operations Management System Training, Blended Learning, Competency Management solutions Program Strategy Standardized training and centralized elearning System Technical integration between various solutions Safety Training Operator Qualification Job-specific Technical Training Competency Management Solutions Program Synergies, Postured for Growth 3

4 Who We Are Midstream Oil and Gas 4500 Employees PAA, PMC, PNG, PGS 20K Active Pipeline Miles 90 Acquisitions since 2001 Training Initiatives Expanding 20K Active pipeline miles 140 mmbls of liquid storage 70 Bcf of natural gas storage 30 rail facilities (crude & NGL) 10k crude & NGL rail cars 800 trucks (1,900 trailers) 4

5 Operations Management System PAA OMS aligned with API RP 1173 through nine key elements 6.1 Competency Management Define operational competency requirements for employees to perform their work in the expected manner 6.2 Training Program Identify and provide training so employees can perform their work in the expected manner Consolidated Training, elearning, and Competencies in a single Enterprise Solution 5

6 Plains Integrated Solution IT Security Data Vendor OQ Database HRIS Vendor HR Information & Data Learning LMS Management Safety & OQ System Employees 6

7 Plains Integrated Solution IT Security Competency Management Data Vendor OQ Database HRIS Vendor HR Information & Data LMS Learning Management OQ & Safety System Courseware Employees 7

8 Training Management & elearning Training & elearning Solutions 8

9 Skills Management Skills/Competency Management via integrated solution 9

10 Solution Development and Integration Vendor Courseware Consolidated access, tracking, reporting, admin AICC/SCORM compliant Internal Courseware Standard process/branding Streamlined development Job Training Profiles Integration of Vendor/Internal courses Blended Learning: CBT/ILT/OJT with centralized delivery Competency Management integration before/after milestones Solutions for both technical and soft skills development Centralized Records Retention and Access 10

11 Job-Specific Training (Current) New Hire Admin/Safety Training OQ Employee Development Standardized, consistent, efficient training framework Follow-on training opportunities (beyond new hire) available to support employee development, career progression Centralized records 11

12 Job-Specific Training (2018 Development) New Hire Admin/Safety Training PAA Evaluation Standards / OQ PVs Computer-based training (CBT) Formal Job-Specific Curriculum Instructor-led training (ILT) Standardized OJT Electronic Training Records; centralized, readily accessible 12

13 Future Growth Job-Specific Training and elearning Operations Roles New Hires, Supervisors Instructors and Evaluators Soft Skills Competency Management Expansion Operations, Engineering Refinement of Job-Specific Training and elearning All Job Roles to include both technical and soft skills 13

14 Systems Integration for Learning Management and Competency Development Karl Koch PAA Director of Training 2018 API Pipeline Conference April 24-26, 2018 St. Louis, Missouri 14