The Quest for the Holy Grail of Employee Engagement. Wednesday, October 3 2:00 PM ET

Transcription

1 The Quest for the Holy Grail of Employee Engagement Wednesday, October 3 2:00 PM ET

2 Will the webinar be recorded? Yes! We will send you a link to the recording after the webinar.

3 Will the slides be available? Yes! We will send you a link to the PDF after the webinar.

4 How do I ask questions??

5 Today s Speaker Scott Millson Founder and Managing Principal MillsonJames

6 About MillsonJames HR Technology Advisory Firm Based in Orlando Mission: Advancing HR through Technology Sole Focus HR Technology Target Market: Mid-sized Employers and the Agencies that Serve Them Scott Millson 17 Years Hewitt Associates (Owner/Principal) 4 Years Regional HRO Provider (President) 8 Years MillsonJames (Founding Principal) 6

7 Quest for Employee Engagement 7

8 Poll Everywhere - Test My favorite scene from Monty Python & The Holy Grail is 1. Killer Rabbits 2. She s a Witch 3. The Black Knight 4. French Taunting 5. I have no idea what you re talking about! 8

9 Poll Everywhere To what degree do you leverage HR technology today within your organization? 1. Fully Automated (full HCM, Benefits, Time, Applicant Tracking, Perf Mgmt, etc) 2. Moderately Automated 3. Limited Automation 4. Paper-based Processes 5. Stone Tablets 9

10 Poll Everywhere How do you leverage technology to engage with your employees today? (can vote for more than 1) Texting 3. Social Media 4. Video 5. Company Portal 10

11 Employee Engagement Direct Correlations 27% higher operating margins for companies with higher than average, sustainable employee engagement Revenue/ Profit Employee Turnover 72% of highly engaged employees would prefer to remain with their employer if offered a comparable opportunity elsewhere 53% fewer days per year of lost productivity are had by highly engaged employees as compared to disengaged employees Productivity 11

12 Employee Benefits Direct Correlations, Part II 12

13 Challenge A: Avoid Yelling into the Void! 13

14 Poll Everywhere Based on a recent nationwide survey of employees with group health insurance, what percent could correctly define the following: Co-pay; Co-insurance; Out of Pocket Maximum; Deductible? 1. 78% 2. 52% 3. 39% 4. 26% 5. 14% 14

15 Challenge B: Avoid Yelling Gibberish Benefit Illiteracy On Average, US Employees spend only 20 minutes on their annual benefits enrollment 61% seem to be on autopilot enrolling as soon as they receive notification 53% agree that they need more help understanding how their benefits work or meet their needs 14% of Employees with health insurance can correctly define copayment, co-insurance, deductible, and out-of-pocket-maximum!! All of the above for an employee s 2 nd largest annual expense!

16 Challenge C: Avoid Inertia 16

17 Consumer Shopping Experience / Engagement

18 Diversity in Technology Options Look for a technology partner that provides multiple ways to engage employees: Mobile-Friendly Experience Educational Videos and Content Text Messaging Employee Contact Center

19 Importance of Mobile Importance of Mobile 1 in 5 Americans are smart-phone dependent higher for Millennials Consumers spend 6 hours on their phones each day higher for Millennials Consumers look at their phones 50 times per day higher for Millennials

20 Reach Consumers in Multiple Ways Increase Video Utilization! Consumers love video and expect to be entertained Consumers spend 5.5 hours each day watching videos 82% of all Internet traffic in 2020 will be video People watch 8 billion videos per day on Facebook Employees struggle to understand benefits Meet them where they are!

21 Reach Consumers in Multiple Ways Use Text Messaging to Reach On-The-Go Employees Most pervasive form of communication familiar and efficient 8.6 billion texts sent per day in the U.S 30% of consumers interact with a brand via text message Text messages have a 98% open rate and a 45% response rate

22 Beware: Functionality Must Accompany Features Beware of sizzle without the steak!

23 Beware: Trojan Rabbits!

24 Q&A What would you like to know?

25 GZDY

26 The Quest for the Holy Grail of Employee Engagement Wednesday, October 3 2:00 PM ET