Shannon Jackson Associate Director, Human Resources Transformation Research The Conference Board of Canada

Transcription

1 Agenda and Speakers Public Sector HR 2018 Feb 27 28, 2018 Ottawa Tuesday, February 27, :45 am Registration and Continental Breakfast 8:15 am Opening Remarks from the Co-Chairs John Brewer Executive Program Developer Shannon Jackson 8:30 am Plenary Session 1 Rethinking Public Sector HR: Canadian HR Executives Speak In early 2017, in partnership with Aon Hewitt, brought together senior HR executives from large, complex, Canadian public sector organizations for a roundtable discussion about the future of HR. This session will provide you with these HR leaders' predictions and advice about the issues that are most likely to dominate the HR agenda in Canadian public sector organizations in the next decade, as well as 4 things that HR can do about it. The themes from this research will frame the balance of the conference program: 1. Refresh the public sector employment brand to attract the right talent. 2. Redefine how work gets done in the public sector. 3. Deconstruct and renew HR. 4. Support a mentally healthy workplace.

2 Shannon Jackson Jane Cooper Research Associate, Human Resources Transformation 9:15 am Plenary Session 2 Renewing HR HR Processes and Culture Change Few now doubt that HR leaders need to rethink all aspects of their HR function to adapt to new demographic, social, and organizational realities. In Ontario, the Ontario Public Service's (OPS) approach very much emphasizes the role HR plays in supporting overall organizational transformation prioritizing community effectiveness. Stephen Brown will talk about their experience and how it supports their overarching intent is to improve service delivery and increase staff engagement. Thom Kearney has spent many years studying and working to improve workplace cultures and will share what he has learned works and doesn't work when approaching culture change. These two examples will offer practical insight into the HR transformation journey as each speaker shares their successes and lessons learned. Thomas Kearney Senior Project Officer Open Government Secretariat, Chief Information Officer Branch, Treasury Board Secretariat, Government of Canada Stephen O. Brown Director, Talent Acquisition Ontario Ministry of Government and Consumer Services 10:30 am Networking and Fitness Break Sponsored by:

3 11:00 am Plenary Session 3 Redefine how work gets done: Making the Shift to Evidence Based HR One of the biggest changes in the practice of HR in recent years, is the increasing use of data and analytics to inform decision making. Many welcome this development, seeing it as an opportunity for HR. Others are less enthusiastic, concerned that analytics fail to acknowledge the years of experience that underlies much HR practice. This session features two examples of the application of analytics to HR and includes discussion of common issues like: moving from descriptive to predictive analytics the importance of communication when sharing results emphasizing the human in human capital analytics Stevan Zonjic Director, Analysis and Measurement, Office of the Chief Human Resources Officer Treasury Board of Canada Secretariat Tony Bennett Director, HR Analytics and Planning Alberta Health Services 12:15 pm Networking Luncheon 1:15 pm Plenary Session 4 Refresh the Public Sector Employment brand: Update on "Talent in the Cloud" Natural Resources Canada has pioneered a new approach to talent in the public service that aims to create the flexibility and speed of deployment that are so needed in today's fast paced world. Termed "talent in the cloud" this approach involves the identification, recruitment and cultivation of a team of "free agents" able to work across the public service. They shared the idea and plans for this initiative at its outset at this event in Two years on Helen Daniels joins us to share the progress of this initiative, the results achieved and future plans. Helen Daniels Talent Manager, Canada's Free Agents Natural Resources Canada

4 2:00 pm Plenary Session 5 Redefine how Work Gets Done: How Adopting Agile Can Transform HR k The term agile is everywhere, but what does it really mean? Born out of software development this is a process where teams collaborate to solve issues and design solutions in an iterative way. In this session, leading Agile evangelist Jason Little will explain how to apply it to HR and so create a function better able to adapt to a changing environment and deliver value to the organization whatever the future holds. Jason Little Chief Bot Wrangler Leanintuit 2:45 pm Refreshment and Fitness Break Sponsored by: 3:00 pm Plenary Session 6 Modernizing HR at the Bank of Canada Over the past three years the Bank of Canada overhauled its HR approaches, programs, processes and tools-all under the umbrella of the HR Modernization Program. The goals of the program were to strengthen leadership, engage and develop employees, and make it easier to do business with HR. Along the way, the Bank introduced a whole new approach to performance and development and moved from outdated on-premise systems to newer cloud-based HR tools. Join Ben Sorensen, Senior Director of Human Resources, as he talks about the important lessons learned and the keys to the success of this initiative. Ben Sorensen Director, Human Resources Bank of Canada

5 3:45 pm Plenary Session 7 Cultural Turnaround: The CBC Story The #MeToo movement and prominent cases of workplace harassment in the United States have placed several organizations under scrutiny and exposed the unfortunate prevalence of toxic workplace cultures. In Canada the CBC/Radio Canada, a public-sector organization, had similar experience having its culture exposed and thrust into the media spotlight. Heather Conway is Executive Vice-President of English Services at the CBC. Ms. Conway is responsible for all of CBC/Radio-Canada's English-Language services, including CBC Television, CBC Radio One, CBC Radio 2, CBC News Network, CBC.ca. Heather was an executive at the CBC when their culture grabbed the headlines. She will share her experiences steering a culture shift in the CBC at a time when everyone was watching. Christine Pietschmann joined CBC/Radio Canada with a mandate to change the culture after the organization became a topic of international attention. There followed an intense public conversation about the negative impact toxic cultures and leaders can have on an organization. Along with Monique Marcotte, she will share lessons and successes of how CBC began identifying and fixing what was wrong with culture and how they began building a positive work environment that looks to the future, not to the past. Heather Conway Executive Vice-President, English Services CBC/Radio Canada Monique Marcotte Vice President People and Culture, CBC/R-C Christine Pietschmann Executive Director, Talent Management CBC/Radio-Canada 4:30 pm Closing Remarks from the Co-Chairs John Brewer Executive Program Developer Shannon Jackson

6 Wednesday, February 28, :00 am Continental Breakfast 8:30 am Opening Remarks from the Co-Chairs After reviewing some of the key points of the first day, the co-chairs will focus on the key theme for the balance of the event the employee experience and brand. With increasing competition from the private sector, employee experience is fast becoming the key differentiation for employers. John Brewer Executive Program Developer Shannon Jackson 9:00 am Plenary Session 8 Building an optimum workforce: The Changing Expectations of Younger Talent One of the defining factors in today's workplace is the emphasis on the employee experience. This shift reflects the increased competition for talent, recognition of factors that drive performance and create value in a knowledge economy, and understanding and managing expectations.. This wide-ranging panel will discuss the confluence of these factors and share how they are rethinking practices such as talent management, recruitment, the employer brand, succession, and leadership development. Lauren Jeffs Director, Future Workforce Strategies National Defence Nicole Miller Assistant Director, Professional Development University of Ottawa

7 Dany Richard President Association of Canadian Financial Officers 10:00 am Refreshment and Fitness Break Sponsored by: 10:15 am Plenary Session 9 Building Effectiveness Through Diversity and Inclusion Police forces are on the front line of diversity and inclusion. They must create inclusive, healthy workplaces that account for the diversity of the communities they serve. Additionally, they operate in sensitive environments under close public scrutiny. In , the Toronto Police Service developed a modernization strategy. As a result, HR needed to modernize its strategies and structures. One of the first areas in Toronto Police Services to modernize was the approach to Talent Management. They went back to the basics. First, as an organization collaborating with the communities that they serve, they built a new core and leadership competency framework. In this session learn about their processes and early successes such as a mentorship pilot program focused on uniform female first level supervisors. Gloria Pakravan Manager, Human Resources Performance Management and Administration Toronto Police Service Shari Mackay Staff Sergeant, People Strategy and Performance Toronto Police Services 11:00 am Plenary Session 10 Designing A Future for HR-Putting Customer Experience at the Centre of Transformation As organizations increasingly look to enhance the employee experience they are turning to the well-established process of design thinking to define and develop new approaches.

8 Combining innovation with empathy and collaboration, design thinking is beginning to make inroads into HR. This session will offer you a view into the process and explore how you can adopt and adapt it to your HR practice as you seek to improve your employee experience and refresh your employer brand. Rachel Hofstetter Vice-President, People and Experience Overlap Associates 12:00 pm Closing Remarks from the Co-Chairs John Brewer Executive Program Developer Shannon Jackson 12:15 pm Conference Adjourns