HOTEL WITH MEETING FACILITIES

Transcription

1 HOTEL WITH MEETING FACILITIES

2 Hotel With Meeting Facilities ENTRY FORM Hotel with Meeting Facilities Award for Excellence 5 Star 4 Star Resort 1. Eligibility and Conditions of Entry This category is open to hotels with accommodation and meeting facilities with a minimum capacity of 200 persons for a meeting, convention and/or exhibition. The hotel with convention and exhibition facilities must be located in Malaysia. The organisations performance outlined in this application must have taken place during the period of 1 January 2015 to 31 December The applicant must be a company or organisation registered and operating in Malaysia. The applicant must be a member of either MyCEB and or MACEOS. 2. Applicant Details Name of Organization Nature of Business Year of Incorporation Postal Address Telephone Telefax Website 2.1 Membership of: MyCEB MACEOS SITE ICCA AFECA OTHERS: 2.2 ISO Certification ISO 9001 IS OHSAS Other relevant Certification 2.4 Supporting Documents (Items 2.1 to 2.3) as APPENDIX 1 Yes No

3 Assessment Criteria / Methodology Based on measureable objectives, output and results certified by independent auditors. 3. Total Meeting & Exhibition Space Please state total gross space (Sqm) : Meeting Rooms No. Capacity pax Theatre style No. Capacity Pax Classroom style No. Capacity Pax Function Rooms / Halls No. Capacity Pax Banquet Capacity Pax Reception Capacity Pax Exhibition (sqm) Yes No Sqm Audio-visual In-house Out-source F&B outlet Yes No No. of Outlets Catering In-house Out-source Access for less able bodied persons Yes No Type of facilities Parking Yes No No. of onsite P/lots On-site security Yes No Event & Personal Liability Insurance Yes No Insured Value Amenities : Complimentary WiFi Yes No Prayer room Yes No Parenting room Yes No Concierge Yes No Convenience Kiosk Yes No Public phones Yes No ATMs Yes No Bureau de Change Yes No

4 Others, please specify Please provide floor plans to support above facilities /features as APPENDIX Level of Client Satisfaction 4.1 Does your organisation undertake client surveys to determine their satisfaction level of your services towards meetings, conferences and/or exhibitions Yes No 4.2 If yes, please outline how you measure the level of client satisfaction with the venues service delivery catering equipment and meeting facilities. Ideally it should reflect all the service components that you have described in item Indicate whether your clients viewed the venue services as : 1 Excellent 2 Good 3 Satisfied 4 Poor / Not Satisfied Please provide evidence to support results (survey templates, results, reports, & testimonials, client retention as APPENDIX 3.

5 5. Performance Improvement 5.1 Outline your organizational performance outcomes for the qualifying period that relate to the business events sector. How does this compare with your organizational targets and previous year (Not more than 300 words) 5.2 Outline strategic changes to your businesses that have led to performance improvement. 5.3 Provide evidence (reports, third party audits, graphs, charts) as APPENDIX 4.

6 6. Product Innovation & Development 6.1 Outline programmes undertaken by your venue that are new and innovative, contributing to your business success. Outline the impact these programmes have had on the venues performance ( eg. Product development, sales and marketing programmes, services) 6.2 What process does your organisation undertake to ensure your suppliers are of the highest quality and professionalism [e.g. preferred supplier list criteria and standards, product assessment & feedback, product training] 6.3 Provide evidence of product innovations and developments and their measureable impact [performance reports and outcomes] as APPENDIX 5.

7 7. Quality Industry Standards 7.1 What quality management systems or procedure do you have in place to develop and maintain high quality services standards for clients and suppliers? How do you measure and implement service and product improvements? 7.2 What programs does your organisation have in place to achieve the highest standards of maintenance, hygiene and safety?

8 7.3 What staff training and development programs do you undertake to build knowledge, skills and expertise within your organisation. 7.4 Provide supporting evidence [certifications, accreditations, quality management standards and procedures, client feedback/surveys, training policies and schedules] APPENDIX Industry Contribution 8.1 Outline contributions to the business events industry outside core business activities [examples: student and industry training & presentations, internships, industry committees and boards, in kind support towards business event industry activities and programs, volunteerism, youth scholarships] 8.2 Provide evidence of your organisations industry contributions as APPENDIX 7

9 9. Green Initiative 9.1 What green programs and initiatives has the venue put in place to minimise the environmental impact from meetings, conventions and/or exhibitions? 9.2 How do you measure the impact of these programs and initiatives? 9.3 Provide evidence of how these initiatives have reduced the environmental impact of meetings, conventions and/or exhibitions as APPENDIX 8.

10 Deadline for Submission The submission deadline is: Wednesday, 4th September 2017 at 3.00 p.m. Payment Details One category : RM Subsequent category : RM each *All prices inclusive of 6% GST Please enclose cheque made payable to Malaysia Convention and Exhibition Bureau Address for Submission of Forms Level 20, Menara 2, Menara Kembar Bank Rakyat No. 33, Jalan Rakyat, 50470, Kuala Lumpur, Malaysia Information & Clarification For further information and clarification, please contact: Ms. Kogie Loganathan / Ms. G ny Chin rawr@myceb.com.my

11 Checklist APPENDIX 1 Membership Certificates: MyCEB/MACEOS/ICCA/ AFECA/SITE Yes No ISO Certificates: ISO 9001/ IS /OHSAS Yes No Other relevant Certifications Yes No APPENDIX 2 Floor Plans / Dimension / Capacity Chart Yes No APPENDIX 3 Client Survey Template / Result summary Yes No APPENDIX 4 Performance Improvement reports Yes No APPENDIX 6 Quality Management Certifications / Accreditations / Client feedback / training policy Yes No APPENDIX 7 Evidence on Industry Contributions Yes No APPENDIX 8 Evidence on green /CSR Initiative Yes No APPENDIX 9 Company Logo Yes No APPENDIX 10 Exhibition Photos, JPEG format (High/Res. 3 copies maximum) Yes No APPENDIX 11 Marketing Collaterals Yes No APPENDIX 5 Product Innovation & development evidence reports Yes No I hearby declare and understand the following: All information declared here and its supporting documents are true and correct All submissions in no way infringe the copyright laws of Malaysia and are agreeable that all submission materials are not returnable The judge s decision shall be final and no correspondence would be entertained Organisers are allowed to use the case study content for marketing and publication purposes All FAQs, Terms & Conditions been duly read and agreed Authorized Signature Date: Company Stamp:

12 Checklist (For office use only) APPENDIX 1 Membership Certificates: MyCEB/MACEOS/ICCA/ AFECA/SITE Yes No ISO Certificates: ISO 9001/ IS /OHSAS Yes No Other relevant Certifications Yes No APPENDIX 2 Floor Plans / Dimension / Capacity Chart Yes No APPENDIX 3 Client Survey Template / Result summary Yes No APPENDIX 4 Performance Improvement reports Yes No APPENDIX 6 Quality Management Certifications / Accreditations / Client feedback / training policy Yes No APPENDIX 7 Evidence on Industry Contributions Yes No APPENDIX 8 Evidence on green /CSR Initiative Yes No APPENDIX 9 Company Logo Yes No APPENDIX 10 Exhibition Photos, JPEG format (High/Res. 3 copies maximum) Yes No APPENDIX 11 Marketing Collaterals Yes No APPENDIX 5 Product Innovation & development evidence reports Yes No Full supporting documents received Missing document(s) Payment received Cheque No: Checked & Verified by: Approved by: Name: Date: Name: Date: