Bibliography. Croston David-Employee Engagement: The People First Approach To Building A Business, Moonstone Media; 1st edition (April 21, 2008).

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1 Bibliography Colan Lee J.-Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results, McGraw-Hill; 1 edition (August 15, 2008) Cook Sarah-The Essential Guide to Employee Engagement: Better Business Performance Through Staff Satisfaction, Kogan Page (August 28, 2008). Croston David-Employee Engagement: The People First Approach To Building A Business, Moonstone Media; 1st edition (April 21, 2008). Gebauer Julie-Closing the Engagement Gap: How Great Companies Unlock Employee Potential for Superior Results, Portfolio Hardcover; 1 edition (December 26, 2008). Kabachnick Terri-I Quit, But Forgot to Tell You, CornerStone Leadership Institute; condensed edition (August 14, 2006). Smythe John-The CEO Chief Engagement Officer: Turning Hierarchy Upside Down to Drive Performance,Gower publishing Company,(June 2007).

2 List of References 1. Sanchez, P. and McCauley, D Measuring and Managing Engagement in a Cross- Cultural Workforce: New Insights for Global Companies. Global Business and Organizational Excellence, 26(1), pp Bakker, A.B. and Leiter M.P., Work engagement: a handbook of essential theory and research. New York, NY: Psychology Press. 3. Upasana Aggarwal, Sumita Datta and Shivganesh Bhargava September (2007), The Relationship between Human Resource Practices, Psychological Contract and employee Engagement, IIM B Management Review, vol Shaw, K. (2005) An engagement strategy process for communicators, Strategic Communication Management, Vol 9, No 3, p Kahn, W.A. (1990) Psychological conditions of personal engagement and disengagement at Work Academy of Management Journal, vol.33.no.4, p Truss, C., Soane, E., Edwards, C., Wisdom, K., Croll, A. and Burnett, J. (2006) Working Life:Employee Attitudes and Engagement 2006.(book) London, CIPD. 7. Corporate Executive Board (2004).Driving performance and retention through employee engagement..washington DC 8. Walker Loyalty Report (2003, September).Indianapolis, IN:Walker Information. 9. Towers Perrin Talent Reprt (2003).Understanding what drives employee engagement. 10. Ferguson, A. (2007) Employee engagement: Does it exist, and if so, how does it relate to performance, other constructs and individual differences? [online] Available at: [Accessed 20th June 2011] 11. Saks A.M. (2006), Antecedents and Consequences of Employee Engagement. Journal of Managerial Psychology, vol 21, No.6, p Colin Dicke (2007), Employee Engagement, I want it, What is it?, White Paper Collection, Centre for Advanced Human Studies.[online] Available at: htttp:// entfinal.pdf [Accessed 10 Dec 2010]

3 13. Weiss H M (2002). Organizational Behavior: Affect in the workplace. Annual Review of Psychology, vol 53, p Kanungo, R.N. (1982) Measurement of job and work involvement, Jourmal of Applied Psychology, Vol 67, p Williams, LJ. & Anderson, S.E. (1991). Job Satisfaction and Organizational Commitment as predictors of Organizational Citizenship and In-Role behaviors. Journal of Management, vol.17, (3),p Robinson, D., Perryman, S. and Hayday, S. (2004) The Drivers of Employee Engagement.Brighton, Institute for Employment Studies, p Engaged employees inspire company innovation, (2006,October 12), Gallup Management Journal 18. Douglas J Mathews (Feb 2010). Trust me credible Leadership Delivers Results. Available at [ Accessed 15 th Jan Richard s Wellins et al ( 2010).Employee engagement: The key to realizing competitive advantage.ddi Accessed 16 th Jan Bernthal, P.R., & Erker, S. (2004). Selection forecast: Recruiting and hiring talent. Pittsburgh, PA: Development Dimensions International,p Bernthal, P.R., & Wellins, R.S. (2003). Leadership Forecast: A benchmarking study. Pittsburgh, PA: Development Dimensions International,pp Walker Information. (2000). Halfway out the door: The Walker Information and Hudson Institute national employee relationship report. Indianapolis, IN: Walker Information, Inc 23. Richard s Wellins et al ( 2010).Employee engagement: The key to realizing competitive advantage.ddi Accessed 16 th Jan 2011

4 24. Watson Wyatt (2006) Debunking the myths of employee engagement: executive summary. [ Accessed March Watson wyatt (2007). Debunking the myths of employee engagement WorkUSA survey report :Watson Wyatt [ Employee-Engagement.pdf] Accessed March Maureen Soyars and Justin Brusino (March 2006). Essentials of Engagement, American Society for Training and Development p Helen Murlis and Peggy Schubert.(2001) Engage Employees and Boost Performance, HayGroup Working Paper 28. Haski-Leventhal, Debbie (2013).Employee Engagement in CSR: The case of payroll giving in Australia, Corporate social responsibility and environmental management, Vol. 20, Issue 2, (2013), p Dr Abraham Susan,(2013),Relationship between Organizational Culture and Employee Engagement: A study,excel International Journal of Multidisciplinary Management Studies, Volume : 3, Issue : 2,p Nancy R Lockwood (2007)Leveraging Employee Engagement for Competitive Advantage:HR s Strategic Role, SHRM Research Quarterly, Vol 20,p Harter, J.K., Schmidt, F.L. and Hayes, T.L. (2002) Business-unit level relationship between employee satisfaction, employee engagement, and business outcomes: a metaanalysis, Journal of Applied Psychology,Vol 87, p Brockett, James (2006) The exchange factor (change management at Rotherham Borough Council), IN People Management, Vol 12 No 22 9 Nov 2006, p Melcrum Publishing (2005) Employee Engagement: How to build a highperformanceworkforce. An independent Melcrum Research Report Executive Summary. 34. Robinson, D., Perryman, S. and Hayday, S. (2004) The drivers of employee engagement.brighton: Institute for Employment Studies,p McKenzie, Alasdair (2003) Reason, purpose and value IN Interviews on Communications and HR Gateway p16-17.

5 36. IRS (2006) Getting engaged: employee satisfaction at West Brom IRS Employment Review, p 843, 24 March Melcrum Publishing (2005) Employee Engagement: How to build a highperformanceworkforce. An independent Melcrum Research Report Executive Summary. 38. Richard S Wellins, Paul Bernthal, Mark Phelps (2000).Employee engagement: The key to realizing competitive advantage. Development Dimensions International Accessed F Jan David Zinger (2010), David Zinger Associates, Winnipeg, Manitoba Canada, [ 40. Lincoln University, Student Learning Centre, semester 2, p , :$ 9