Leadership & Success

Transcription

1 Leadership & Success Program Overview 2019 VERSION SuperviSory Development institute

2 THE LEADERSHIP DEVELOPMENT INSTITUTE PROGRAM OUTLINE Course I: Developing People Skills Personal Leadership (PDP ProScan) The Roles and Responsibilities of Leading Situational Leadership Effective Communications Motivating for Performance Diffiicult People and Conflict Resolution Coaching Course II: Developing Personal Management Skills Performance Management Adult Learning and Choices Time Management and Organizational Skills Goal Setting Delegating Stress Management Course III: Developing Leadership Skills Effective Leadership Practices Leading Teams Building Trust Leading Change Management Leading Workforce Diversity Hiring / Interviewing Course IV: Developing Strategic Management Skills Employment Law Review 1: Due Process Management Employment Law Review 2: Union Avoidance Leadership Concerns: Violence/Harrassment/Bullying in the Workplace Leadership Concerns: Social Media Management Leadership Concerns: Strategic Planning for Supervisors Leadership Concerns: Emotional Intelligence and Ethics Each course is scheduled to meet for half-day sessions, once a week. 1

3 COURSE 1: DEVELOPING PEOPLE SKILLS Participants focus on their own basic skills and how to apply these as a supervisor. The course focuses on the supervisor and emphasizes learning and practicing techniques to improve effective interaction with subordinates, co-workers and management. Module One: Personal Leadership (PDP Proscan ) ProScan is a non-threatening, quick, easy and reliable survey tool that is one of the most advanced instruments available. Statistical research of working adults enables the powerful ProScan Survey to produce reliable results to accurately assess a person s basic and preferred work styles. The survey examines combinations of specific traits that affect how the person works most effectively and reacts under stress. ProScan focuses on strengths and motivators to help employers create an environment that reduces employee stress while improving energy and morale. Module Two: The Roles and Responsibilites of Leading The purpose of this session is to build leadership awareness of the basic skills needed to make the transition from employee to leader and to function more effectively in that role. We analyze the important role a leader plays in a business and the people skills necessary to become effective in that role. The traits that make a good leader, along with the most important duties of leadership, are discussed. Elements of this session include a leadership profile assessment, the skill shift exercise and a case study of a common problem with promotions from within. Module Three: Situational Leadership This session provides leaders with a model (Situational Leadership) for understanding how to develop an effective leadership style. In this session the leader will learn how to recognize employee readiness based on demonstrated willingness, confidence, and ability. Armed with this knowledge, the leader can use the most appropriate leadership style to match the employee s readiness and ability to affect improved performance. Elements of this session include Situational Leadership Model, Employee Readiness, Leadership Styles, and Leadership Styles Assessment. Module Four: Effective Communications The purpose of this session is to develop a leader s ability to give clear job instruction (directive behavior), to strengthen interpersonal communication skills in the workplace, to be a better active listener, and how to use constructive questioning (supportive behavior) more effectively. Elements of this session include One- Way and Two-Way Communication Exercise, The Communication Process, The Effect of Body Language, a Communication Assessment, and Active Listening enhancement techniques. Module Five: Motivating for Performance The purpose of this session is to explore the various elements of employee motivation that will help a leader improve productivity in the workplace. While conventional motivation classes concentrate on common motivational theory, this class goes beyond by exploring the conditions that a leader can establish, thus allowing employees to become self-motivated. We will then have a short discussion on generalizational differences and how to apply those motivational principles to real world scenarios. The learning is reinforced with the video The Sid Story. 2

4 COURSE 1: DEVELOPING PEOPLE SKILLS (continued) Module Six: Difficult People and Conflict Resolution This session is divided into 2 segments. The first examines the categories and characteristics of difficult people and the reasons they can be difficult. Segment two provides techniques and opportunities of on-the-job applications to the participants as well as options for managers to use in the positive resolution of demanding situations. It will also provide an understanding of the critical importance of the leader s role in resolving workplace conflicts. These include conflicts between employees as well as conflicts between the leader and employees. Two videos of current difficult employee scenarios supplement the application of the learned skills. A role playing exercise solidifies the learning experience. Several video vignettes augment this session. Module Seven: Coaching The purpose of this session is to provide the participants the opportunity to strengthen the skill of coaching. Participants are shown how their opinions and expectations of an employee can affect his/her ability to coach that employee in improving performance. Elements of this session include: The Leader as a Coach, The Four- Factor Theory of Positive Influence, Planning a Coaching Session and Conducting a Coaching Session with the Five-Step Format. The learning is reinforced with the video Pygmalion Effect: the Self-Fulfilling Prophecy. COURSE 2: DEVELOPING PERSONAL MANAGEMENT SKILLS Participants focus on the management skills that all supervisors need: effective problem solving, decision-making, time management and clearly communicating their own and the company s performance expectations. Module One: Performance Management The purpose of this session is to enhance a leader s ability to recognize an employee s performance qualities, to provide models for more creative ways of handling the individual performance and incorporate the desired outcomes in the individual s appraisal. The individual s evaluation process is incorporated into the study of the organization s total performance management system. Real world video vignettes add opportunities for discussion and application to situations that participants deal with regularly. Module Two: Adult Learning and Choices This second module (after the review of evaluating an employee s perfomance in module 1) is intended to provide the participants with how an adult learns differently than a younger person. Topics include: study of andragogy (adult learning) vs. pedagogy (youth learning); a study of how to motivate adult learners including the 8 important characteristics of adult learners and a review of the adult learning process including planning, developing, delivering the training and enhancing the learner s engagement. Participants are assessed as to their learning style. This also includes specific hints as to how to enhance each style of learning that employees may lean to. A video entitled, Andragogy - Adult Learning summarizes the information and the process invovled. The Fish Concepts review centers on the choices we make as individuals and tow they are magnified in improtance for leaders. This study will inspire you to be where you are and make a positive influence on those around you each day. 3

5 COURSE 2: DEVELOPING PERSONAL MANAGEMENT SKILLS (continued) Module Three: Time Management and Organizational Skills This session provides leaders with the opportunity to assess their current time management skills and to learn the difference between active and reactive tasks. How to handle each differently is the key to practical time management. Also being able to make the distinction between urgent and important tasks will help the leader make better use of his/her and others time. Video: The Unorganized Manager is used. Module Four: Goal Setting This session provides leaders with the opportunity to strengthen their ability to write effective goal statements. Measurement criteria for how to write meaningful goals is detailed using the SMART test. Elements of this session include goals and their linkage throughout the company, defining expectations, aligning performance, and critiquing your present goals. Several video excerpts are examined to further solidify the key concepts. Module Five: Delegation Most leaders are reluctant to delegate to others and those delegated to usually do not like it either. In this session, what to delegate and what not to delegate, what to delegate to whom, and how to hold a delegating conversation are discussed. Elements of this session include: Key Principles of Delegation, Using Situational Leadership to Choose the Right Task Person, and Key Steps in the Delegation Conversation. Module Six: Stress Management In this module, participants will study the stress cycle and how to recognize where they are in the process. After understanding the process, participants will develop both mental and physical strategies to deal with and manage this aspect of leading. A review of how to minimize the bad mood syndrome, controlling personal responses to trying situations, and creating personal boundaries are all tools to managing this persistent enemy of leaders. Other tools available include proper problem solving, the use of humor and finding each participants proper life balance. The Six Challenges deals with helping the leader moving from one-of-the-boys to leading-the-boys. The Six Challenges leaders face include personal wellness, the lone ranger feeling and maintaining life balance. Participants will take an in depth look at all the challenges that can strengthen personal confidence resulting in personal and professional growth. Individual assessments, pertinent videos, and personal scenarios augment this training experience. COURSE 3: DEVELOPING LEADERSHIP SKILLS Participants learn the importance of moving from leading their work group to leading their team. The course focuses on how leaders function effectively within a constantly changing business environment, how to manage diversity, and the effectiveness of developing and building teams Module 1: Effective Leadership Practices This session includes a thorough examination of the differences between managing and leading including discussion of the common myths of what leadership is NOT. A personal leadership style survey (The Leadership Practices Inventory) provides a glimpse of each participant s current style, which become the focus for the rest of the session. (Included in this exercise is surveying peers and subordinates who have dealings with the participant). The 5 Key Leadership practices are reviewed before solidifying the session s learning with the video The Leaders Challenge. 4

6 COURSE 3: DEVELOPING LEADERSHIP SKILLS (continued) Module 2: Leading Teams Understanding the dynamics that transform a group into a team contributes significantly to achieving results. Topics include a review of the 5 stages of team development as it applies to the earlier level one sessions covering Situational Leadership. A review of Directive and Task behaviors; review of the Four Leadership Styles as they apply to the appropriate stages of the problem solving steps of a functioning team. Application of the learning of this session is accomplished with the use of the Team Description and Diagnostic Guide. Also, in this session you will learn how to build a team that will work together collaboratively to achieve meaningful organizational goals. Module 3: Building Trust This is the single greatest value in the leadership equation. Understanding trust, how it is developed, the barriers that get in the way and cultivating an environment of trust will be examined. From the very outset in any organizational setting, the trust individuals have among themselves dramatically impacts performance and credibility. A clear understanding of trust and how you demonstrate trust is the ultimate result of this session. Role playing exercises and an organizational trust assessment supplement the sessions learning. Video: Teamwork, What s Trust Got to Do With It? Module 4: Leading Change Management The purpose of this session is to explore the impact of change in the workplace and the supervisor s responsibility for effectively leading the change process of the work group. Elements of the instruction include: the change cycle, the skills needed for taking charge of change, common reactions to change, and guidelines for change. The learning is reinforced with a video: Taking Charge of Change. Module 5: Leading Workforce Diversity This is a session to strengthen leadership skills for more effectively leading a diverse workforce. Elements of the session include workplace trends and statistics, a role-play exercise to explore cultural diversity in work teams, and a diversity self-assessment. The learning is reinforced with an exercise Exploring Cultural Diversity in the Work Team. Module 6: Leading Effective Hiring and Retention This session will help you identify competencies to screen for while performing your interviews. You will also explore writing behavioral-based questions in order to conduct an interview effectively. We ll also go over legal pitfalls you ll want to avoid as well as evaluate candidates responses objectively. All of this will help you start new employees off on the right foot. 5

7 COURSE 4: DEVELOPING STRATEGIC MANAGEMENT SKILLS Module 1: Employment Law Review: Due Process SDI Level 4 begins with a two-module unit centered around a comprehensive employment law review. The first session provides management leaders with a basic review of legal concerns and pitfalls that can impact their professional success and minimize the litigation exposure for their organization. Topics include Workers Compensation basics, FLSA concerns, safety issues, and growing potential for litigation areas. Special emphasis is provided on the proper due process in disciplining and dealing with those problematic employees. Role-playing examples help to provide real world experiences to the participants. Module 2: Employment Law Review: Issue Free Management This second module covering employment law provides special emphasis on creating an atmosphere of employer/ employee relations that minmize the opportunity for a third party to become a part of the organization. Topics covered include a review of current political environment that impacts the National Labor Relations Board s impact, the current union organizing process, early warning signs a manager should be aware of, and activities and reactions a manager can and can not do. Role playing and union campaign examples bring this topic to an onthe-floor perspective for participants. This second module culminates with the class participants sharing case study examples that apply to the studied leagal guidelines. Module 3: Leadership Concerns - Violence /harassment / Bullying in the Workplace The third module begins a 4-part series covering issues that management members must understand and master the appropriate responses. This first module deals with the growing presence and concerns of three different arenas including: violence, harassment, and bullying. In the violence area, participants will review the current levels of this area of concertn then study a three-step process to minimize this threat - 1. Assess the organization s areas of preparation, 2. Construct a proactive plan to deal with and minimize potential threats, and 3. Train all employees on the prevention program. Concerning the harassment segment, participants will review the behavior that constitutes unwelcome actions, the principles guiding proper behavior and the responsibilities management must fulfill to create a positive work environment. Statistical references, case studies, video reviews, and roleplaying opportunities all provide the participants opportunity to understand and apply. The third and final segment reviews social concern of bullying. Module 4: Leadership Concerns - Social Media The second module in the Current Growing Dilemmas series will center on the growing and confusing world of social media. Participants will examine the ever-expanding components of this arena, and the proper business response to its implications on the organization. Current apps and their potential issues for leaders are examined and the ramifications to the work environment are explored. Varying scenarios are examined as to the proper responses and position organizations agents should and should not take from a legal and professional standpoint. 6

8 COURSE 4: DEVELOPING STRATEGIC MANAGEMENT SKILLS Module 5: Leadership Concerns -Strategic Planning The third module in the Current Growing Dilemmas series provides for participants study of the strategic planning process. This is a systematic approach to answering the two critical questions every organization must continually answer: 1. Where is the organization now? 2. Where does it need and want to be? and 3. How does it get there? The session includes a review of how organizations evolve, the planning process, and specific exposure to strategic tools such as S.W.O.T. analysis, vision and mission statement construction, and the balanced scorecard approach. This is presented on each participant s specific level of responsibility so that the skills learned and tools applied will be applicable for their immediate use. Module 6: Leadership Concerns - Emotional Intelligence and Business Ethics The final review and conclusion of the SDI program, with emphasis on progress, improvements, and leadership from the inside out. We will discuss what Emotional Intelligence is, it s importance in the workplace, and better understanding of the components of Emotional Intelligence by examining the personal and social competence of it. This module will also provide participants with the knowledge to understand ethics on both a personal and professional level. To enforce these topics, 12 Ethical Principles for Business Executives will be studied to help the participants make informed, ethical business decisions. WCI, Inc. 1 Town Square Blvd. Suite 100 Asheville, NC