Introducing Cartus. Europe, Middle East and Africa (EMEA) Swindon, U.K. London, U.K. Asia Pacific (APAC) Hong Kong Singapore Shanghai, China

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1 Introducing Cartus Cartus is the premier provider of global mobility management and workforce development solutions serving the corporate, government, and affinity markets. Through its industry-leading outsourcing, consulting, language and intercultural training, logistical support, and supplier management services, Cartus helps the mobile workforces of organizations of all sizes achieve success worldwide. With over 50 years of experience, Cartus helps clients achieve cost reductions and enhance service performance to accomplish their organizational objectives. Global Locations and Reach Cartus provides comprehensive global mobility services in 160 countries around the globe and operates global service centers[ ] and offices[ ] in the following locations: Americas Danbury, CT Irving, TX Chicago, IL Europe, Middle East and Africa (EMEA) Swindon, U.K. London, U.K. Asia Pacific (APAC) Hong Kong Singapore Shanghai, China

2 History and Parent Company Cartus, a wholly owned subsidiary of Realogy, has relocation experience that extends back over 50 years: we began offering U.S. domestic home finding assistance programs in Realogy, a $6 billion (2007) organization, is the world s leading real estate franchisor; its businesses include real estate brokerage, relocation, and title services. The company s world-renowned brands and business units include CENTURY 21, Coldwell Banker, Coldwell Banker Commercial, ERA, Sotheby s International Realty, Better Homes and Gardens Real Estate, Cartus, NRT LLC and Title Resource Group. Headquartered in Parsippany, N.J., Realogy (ww.realogy.com) has more than 13,000 employees worldwide. Venture Partner: Our Employees Cartus has nearly 2,900 employees who speak a total of 46 languages in nine offices around the world. Ninetyfive percent of them are trained in MAGIC (Make a Great Impression on the Customer), a custom-tailored training program designed to enhance customer relations and increase our customer satisfaction scores. In addition, 100 percent of our employees have completed diversity training as well as Code of Ethics training, which includes information protection. Quality Top Block Cartus has replaced the traditional customer satisfaction standard with Top Block, which focuses on exceeding, rather than just meeting, the expectations of employees and clients. Six Sigma We have implemented critical-to-quality standards and dashboard metrics throughout our company to continually improve processes and link our activities to customer needs. Clients in All Industries Cartus current clientele represents the full spectrum of private and public sector (government) organizations. We have clients worldwide with annual authorizations ranging from fewer than five to over 8, % of our clients move 25 or fewer employees every year. All clients regardless of size have access to our vast resources, our systems, our reporting capabilities, our innovative programs, and our breadth of services. The designated account executive is your single Miscellaneous Manufacturing 14% Machinery & Instruments 6% Life Science 4% Hospitality, Travel & Transport 3% Paper, Forest Products & Containers 1% Energy, Utilities & Mining 7% 8% Public Sector 15% Service Industries 2% Telecommunications & Media 3% Other 1% Aerospace & Defense 3% Agriculture & Food Processing 3% Automotive Consumer Products & Retailing 7% 11% Banking, Finance, Insurance & RE Construction & Engineering 3% 6% Computers 3% Chemicals & Electronics 2

3 Supporting You: Account Executive point of accountability. He or she is responsible for overall program performance and for keeping you informed of industry issues and recommended enhancements. Implementation Team Consulting Services Client Contact Supply Chain Management Relocation Accounting Information Technology Real Estate Services Supporting Your Employees: Consultant A client services consultant is specifically assigned to each employee. Our consultants are directly accountable for supporting your employee to ensure a successful transition. The consultant is the single point of coordination, managing all components of the move on behalf of the employee. He or she also acts as an advocate for the employee to other groups at Cartus and outside suppliers. Supply Chain Management Transferring Employee Relocation Accounting Information Technology Real Estate Services Technology Fully integrated systems All of our operating systems are fully integrated to ensure optimum program delivery. Web site offering Our Web portal, CartusOnline, gives you and your employees around-the-clock access to valuable information to facilitate the relocation process. Online Expense Reporting We offer the industry s first online expense reporting system. By integrating client policy into the expense entry process, we gain efficiencies, reduce cycle time, and better manage exceptions. 3

4 Services Domestic Outsourcing Policy Counseling: Policy orientation and communication of contracted services for relocating employees. Expense Administration: Audit, approval, and payment of transferee expenses, including gross-up. Mobility Management Marketing Assistance: Provides practical and creative counseling on how to prepare the home for sale. Buyer Value Option Program: Support for an employee-generated sale. Home Sale Assistance: Support for employees in achieving a timely sale, backed by a guarantee to purchase at market value. Moving Services: Total management of household goods shipment. Property Management: Rental or maintenance management for employee homes. Temporary Housing: Short-term accommodations for transitioning employees. Rental Assistance: Comprehensive housing programs for renters. Home Finding Assistance: Assistance in destination neighborhood and housing selection; referrals to qualified destination brokers. Mortgage Assistance: Coordination of mortgage support (through a preferred supplier). Consulting Employee Mobility Policy Design: Strategic mobility solutions for companies of all sizes, as well as policy review and development. Group Move Consulting: Expert guidance to support all phases of group moves from the early stages of planning and continuing until all transferees have settled into their new destinations. International HR Program Initiatives: Trained in project management and HR process design, our team provides solutions to support corporations that are expanding globally. Talent Management: Solutions and strategies to create a mobility infrastructure that provides a venue for assignees to capture assignment-related experiences and plan for repatriation and post-assignment roles. Additional Services Spouse/Partner Career Transition Assistance: In concert with Ricklin-Echikson Associates, Cartus provides complete career counseling, acclimation services, and labor market/community research for the relocating spouse, partner, or family. International Assignment Services: Our full menu of comprehensive global assignment services encompasses intercultural training and orientation, policy consulting, property management, destination and settling-in services, moving services, expense administration, visa and immigration support, and liaison with your accounting firm on tax issues. 4

5 SM Cartus Profile Services continued International Outsourcing International Assignment Compensation Services: Coordination of all aspects of an assignee s global compensation, including allowances, expatriate payroll services powered by Celergo, payroll updates, year-end total compensation reporting, and ongoing communication with HR and your tax provider. Pre-Assignment Counseling & Assignment Cost Projections: Coordinates assignment cost projections for employees who are either considering or have accepted an international assignment, including hypothetical taxes, cost-of-living differentials, and living accommodations. Policy Counseling: Supports and ensures assignee continuity by providing an ongoing, comprehensive explanation and interpretation of international assignment benefits, as defined by your policy, plus proactive guidance in coordinating all available provisions. Ongoing Assignment Support: Provides continuous relocation benefits management and support, as directed by your policy, to the assignee and family throughout the international assignment. Mobility Management Host Country Services: We have representation in hundreds of locations worldwide to help facilitate our comprehensive services, described below. Pre-Decision Orientation Program: Fully accompanied, pre-move familiarization tours to identify potential communities, examine schooling options, and provide preliminary home viewing. Host Country Support Packages: Custom-tailored packages combine Home Finding, Settling-In, and School Finding, plus an ongoing, six-month telephone support line, within various groupings (e.g., long or short term; accompanied by a destination services provider [DSP] or coordinated delivery; with or without children). Home Finding Program: The focus of the Home Finding Program is to assess, evaluate, and assist in the selection of appropriate housing for your international assignees and their families while on assignment. Settling-In: An integrated program of services to assist the assignee and family with issues surrounding the critical early phases of the transition. Tenancy Management: Assists your assignees and family with renting a home in the host country, including assistance with signing a lease, payment of rent and security deposits, and reimbursement for ongoing utility payments. Departure Program: Provides expert guidance to the assignee and family on the tasks associated with leaving the host country at the end of an international assignment. Immigration Services: Full visa and immigration support (through a preferred supplier). Home Sale Assistance: Various approaches to help your assignees successfully market and sell their departure properties. Marketing Assistance & Closing Services: Ninety-day program provides assignees with a marketing strategy and personal assistance in the listing and selling of the departure home. Property Management: Assignees who choose not to sell the departure residence receive professional advice and counseling relative to the maintenance and management of the property, whether rented or vacant. Temporary Housing: Short-term accommodations for transitioning employees. International Freight Forwarding: Total management of worldwide household goods shipments. 5

6 Services continued International Consulting Employee Mobility Policy Design: Strategic mobility solutions for companies of all sizes, as well as policy review and development. Group Move Consulting: Expert guidance to support all phases of group moves from the early stages of planning and continuing until all transferees have settled into their new destinations. International HR Program Initiatives: Trained in project management and HR process design, our team provides solutions to support corporations that are expanding globally. Talent Management: Solutions and strategies to create a mobility infrastructure that provides a venue for assignees to capture assignment-related experiences and plan for repatriation and post-assignment roles. Global Performance Solutions Cross-Cultural Training: Programs to increase the ability of your assignees and their families to adjust quickly and perform effectively in a new cultural environment. Repatriation Integration: Programs to ease the transition back to the home country and company and to capitalize on your assignee s international knowledge and skills. Language Training: Designed to meet the specific needs of your assignees, accompanying family members, business travelers, and employees who regularly interface with others worldwide, Cartus language training services include selfpaced, advanced, and blended options. Instruction may be online, face to face, or a combination of both, depending on the learner s needs. Global Awareness Seminars: Introduce the concept of culture and its implications for global business. International Business Briefings: Customized programs for employees who have regular contact with people of different cultural backgrounds, whether at home or internationally, or who have responsibility for a country or region outside of their home countries. Intercultural Executive Coaching: Customized coaching for individual executives seeking to function effectively amid the complexities of an international role. Candidate Assessment: Promotes assignment success by supporting a candidate and spouse/partner in determining their suitability and readiness for living and working internationally. Additional Services International Educational Counseling & Placement: Assistance with finding and placing family dependents in a school that meets each child s unique profile. International Employee Assistance Program (GlobalConnect ): Through our provider ComPsych, master s level clinicians help corporate personnel, family members, or significant others identify and resolve difficulties. Spouse/Partner Career Transition Assistance: In concert with Ricklin-Echikson Associates, Cartus provides complete career counseling, acclimation services, and labor market/community research for the relocating spouse, partner, or family. International AutoSource: Helps inbound U.S. assignees navigate the complexities of acquiring a car in the U.S. Insurance Services: Through our affiliation with AIG International, Cartus offers a broad range of services to relocating employees Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation. Please contact Cartus at deliveringmore@cartus.com. Top Block is a registered trademark of USAA 6