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1 CORPORATE OFFICE ; P&T COLONY, SEETHAMMADHARA VISAKHAPATNAM NOTIFICATION Applications are invited from eligible candidates for filling up of 1 No. Manager (CSC) post (under BC-C category) on outsourcing basis. For other details visit Sd/- CHIEF GENERAL MANAGER/HRD WEBSITE matter below

2 CORPORATE OFFICE ; P&T COLONY, SEETHAMMADHARA VISAKHAPATNAM RECRUITMENT NOTIFICATION (FOR MANAGER CUSTOMER SERVICE CENTER 1 No.) The APEPDCL invites applications from eligible Engineering Graduates/Diploma in Electrical Engineering for filling up of the post of Manager (Customer Service Center) on outsourcing basis. NAME OF THE POST ROSTER POINT NO. OF POSTS MANAGER BC-C CATEGORY 1 NO (CUSTOMER SERVICE CENTRE) AGE : Around 45 years. QUALIFICATIONS: B.E/B.TECH/A.M.I.E./Electrical & Electronics Engineering or Diploma in Electrical Engineering or equivalent qualification in Electrical Branch recognized by the Board/Government of A.P/India/UGC/DEC/ AICTE as the case may be. Note: (i) (ii) (iii) Degrees/Diplomas awarded under Distance mode through study centers by other State Universities (beyond A.P. State and Telangana State) are not legally valid. If there is any deviation from the above qualifications for posts, the candidate shall produce the equivalency certificate from the authority issuing the qualification certificate viz., Registrar of the University or Secretary of the Institute for accepting his/her application. Candidates with Degree/Diploma other than Electrical discipline need not apply. Salary: : Rs. 23,400/-pm; HRA & Conveyance as applicable. Experience : Relevant experience in handling large group of People/Customers good communication skills in Telugu; Period of Contract: The period of contract of the post will be one year reckoned from the date of assumption of charge and the candidate shall execute an agreement with APEPDCL. Extendable upon performance and requirement. The contract of the Contd 2

3 - 2 - employment will be terminated on the last day of the contract agreement. No formal notice or order will be issued separately. The agreement will be terminated during the period of contract, on three months notice or on payment of three months pay and emoluments in lieu thereof by either side. Last date for submission of application: on or before * Note: Filled in applications should reach the O/o CGM/HRD, APEPDCL, Beside Nakkavanipalem Sub-station, Near Gurudwara, Visakhapatnam on or before at 5.00PM Duties & Responsibilities of Manager (Customer Service Center) Oversee functioning of concerned CSC and hold ultimate responsibility for CSC operation, reporting to G.M (CSC)/C.O/VSP. Ensure appropriate escalation of issues, to the concerned EPDCL office, and in appropriate time. Ensure appropriate Customer experience during interactions with the CSC. This can include implementing process changes to ensure better Customer experience towards faster complaint resolution; proposing and implementing methods to evaluate Customer satisfaction at the CSC. Review at regular intervals regarding, Performance, process and functioning of each CSC, with emphasis on numerical indicators. Be the central point of contact for all Management interactions, with the CSC. Ensure appropriate availability of infrastructure requirement at the CSC. Follow up on Standards of Performance (SoP) compliance JOB Description: 1) Accept responsibility of functions carried out in the call centre. Collections and remittances on every day basis Registrations and Complaints by the consumers Status updation on each activity on daily basis Maintenance of sufficient Meters stock - Coordination Applying and closing of work orders Cordial interaction with the consumers approached - understand people from BPL (below poverty line) to elite sections/industrialists come to the center. Contd 3

4 -3-2) Control and monitor the activities at the center: Over the staff and their activities Ensure regular training is given to the staff in their up-gradation of their skill, to acquire knowledge in software modifications, use appropriate language while the data entry is made basing on the application Maintain center - Healthy & Neat look Provide information boards to the consumers Maintenance of required No. of counters to handle the work demands of customers. 3) Assist GM (CSC) in providing information/reports, data pertaining to the center and other centers of Stage-II & III in the respective circle as required by management. 4) Continuous efforts towards excel of the organization. As a motivator A good communicator Receive customers with a smile Ability to understand and listening to customers problems Work as a team leader/member in increasing productivity of each individual working in the center Handle all the above functions with commitment for an organization to earn revenue without suffering losses to the organization 5) Any other jobs assigned as and when required by the superiors Chief General Manager/HRD

5 FORMAT EASTERN POWER DISTRIBUTION COMPANY OF A.P.LIMITED APPLICATION FOR THE POST OF MANAGER(CUSTOMER SERVICE CENTER) ON OUTSOURCING BASIS Application No : (For Office Use Only) Checked and the application is Admitted/Rejected for the following reasons: Checked by : (Initial of the Officer) (To be filled in by the candidate Use Capital Letters only) 1. Name of the Candidate : NAME SURNAME 2. Date of Birth : Date Month Year (in words ) 3. Father s Name : 4. Sex : (Male/Female) (Married/Unmarried) Affix latest Passport Size photograph attested by Gazetted Officer 5. Present Mailing Address : Contact Mobile No.: 6. Permanent Address : Contact Mobile No.: 7. Whether belongs to :SC/ST/BC (Specify clearly A/B/C/D for BCs) (if Yes indicate your Caste and Sub-Caste) Sub Caste : 8. Physically Handicapped : Yes No (Proof in support) 9. Ex-Service Men/Women : Yes No (Proof in support) 10. Native District :

6 11. Mother Tongue : (Do you know Telugu, if so state whether you can speak/read/write) 12. Educational Qualifications : (ACADEMIC / TECHNICAL/ PROFESSIONAL ) (Specify clearly class obtained and distinction with percentage of Marks) Details of qualification Name of the Institution Year of Passing Percentage of marks 13. Level of Computer knowledge 14. Job Knowledge and Experience and skills earned: 15. Job Achievements if any 16. Type of organization worked/fresher 17. Level of responsibility 18. Level of knowledge in the said field 19. Cause of reason leaving the previous organization 20. Phone No (Land line) Residence: Office: 21. Mobile No:

7 DECLARATION I declare that I have not at any time been pronounced unfit for Govt./erstwhile APSEB/ APTRANSCO/APGENCO/ APEPDCL other services on any ground and that the particulars given in this application are true to the best of my knowledge and belief and I understand that I am liable for termination of the contract appointment if proved otherwise. I am willing to serve anywhere in APEPDCL Offices. Station: Date : Signature of the Candidate List of the Enclosures with application form: i) Date of Birth Certificate. ii) Engineering Degree/Diploma pass certificate along with marks sheets (xerox copy) iii) Community Certificate (Xerox copy with attestation by Gazetted Officer); iv) Self Addressed Envelope of 11 X 5 duly affixing Postal stamps worth Rs.5/- (Five Only). vi) Physically Handicapped Certificate specifying the percentage of handicap duly certified by a Civil Surgeon of any Govt. Hospital (Medical Board) and vii) experience certificates