Yokohama. P-CAP Sept 2008

Transcription

1 Yokohama P-CAP Sept 2008

2 PEOPLE CAPABILITY STRATEGY STREAM People Capability Competence Management - Strategy Working Group Directive - PCAP 001 Competence Management - Agreement with PRI - Future BoK's - Q&A

3 IAQG Procedure 101 Revision Letter: I Date of Issue April 2007 Initiative Proposal a) Details of the proposed initiative Completed by the Originator. All Sections must be completed, incomplete proposals cannot be accepteda Title- People Qualification Sub scope: Special Processes Originator Herbert Mairose Airbus Date raised- Summary It is proposed to establish a standard for personnel qualification, This standard is complementary to QMS certification of Quality Management System and Special processes accreditation / Approval. Why this initiative is proposed to make special processes accreditation more robust. People are key elements for the processes and there is a lack of standardisation special processes. (except some initiatives on Welding W and NDT) Applicable to- (Delete as necessary) Aviation/Space/Defence Planned deliverables- - Standard on Qualification criteria for individuals per special process (list of concerned special process to be detailed) - Standard on Qualification process of personnel b) Strategic Alignment (Completed by the IAQG Strategy Stream Team Leader) Prime strategic focus subject addressed- Strategy Stream Initiative Register Number- Heat Treatment, Chemical Processing, NDT, Welding, Composites Degree of strategic alignment- Fully / Partly / None Comments- fully aligned with People Strategy Stream Signed- H Mairose Airbus

4 Strategy Working Group Directive It is proposed to establish a standard for personnel Qualification. This standard is complementary to QMS certification of Quality Management System and Special processes accreditation / Approval. Sub scope: Special Processes

5 PEOPLE CAPABILITY - TEAM Name of Participant Company Competence Management Human Factors Herbert Mairose Airbus Eddy Williams BAE Systems WG Leader Henry Johansson Volvo Aero André Lacroix EADS Astrium Jaye Omberg Lockheed Martin Aeronautics Fabek Kasmansyah Indonesian Aerospace Chris Wright Rolls Royce Kevin Malpass Rolls Royce Jim Gracie NOA Keith Andrews AgustaWestland Larry Kibble Lockead Martin M. Dreikorn IPL Group Nacki Kitamori Kawasaki Heavy Industries Ingrid Kornfeldt SAAB Susan Leahy Volvo Aero

6 People Capability Competence Management CONTINUOUS IMPROVEMENT - PEOPLE Learning and Competence throughout the value stream is ahead of, or as a minimum aligned to the changes affecting us all Products Policies Environmental (REACH) Technology Terminology Equipment Alerts / Recalls Regulations Organisational Legislation Processes Culture People Standards I.T. Customer Requirements

7 People Capability Competence Management Process Flow for Competence Management: How do we maintain both: a. The process, to ensure the Body of Knowledge remains topical and relevant b. The Qualification of the person. Maintain Body of Knowledge What should a person know and be able to demonstrate? How do we demonstrate a person s ability to fulfil lspecified requirements? Qualification Training Assessment Does the person understand and apply it? If not: What kinds of training can fill the gap?

8 P-CAP Competence Management Naples People Capability workshop resulted in improvements to P-CAP-001. Key improvements to P-CAP-001 are: - A cyclic rather than linear approach is now shown on Page 2 - The order of the pages are progressive in their content - Page 2 points the user towards the relevant Appendices - Pages 5 and 6 provide more detail with regards to creating and using a Body of Knowledge

9 People Capability Competence Management WHAT IS COMPETENCE? Demonstrated personal attributes and demonstrated ability to apply knowledge and skills Experience The accumulation of knowledge or skill that results from direct participation in events or activities over a period of time. Fields Professions Skills and Knowledge Personal Attributes Field; A related group of professions. e.g. Quality, Finance, Engineering, Manufacturing Profession; General term to describe a job, major activity or role. e.g. Auditor, Mechanical Fitter, NDT Specialist, Heat Treatment Technician Skill; the ability to perform a particular task Knowledge; What a person has learnt and the information they possess e.g. through education, training, experience.. Personal Attributes; a framework of personal qualities, characteristics, traits and behaviours that are important for sustained success across the organisation and within a particular Profession.

10 EXAMPLE (1) Auditor Body of Knowledge extract

11 EXAMPLE (2) based on existing Standard ROLES Appendix 2 Example of Body of Knowledge (1) Is able to: FIELD Manufacturing Carry out NDT activities through obtaining work experience under the guidance of a Level 2 or Level 3. PROFESSION Non Destructive Testing (NDT) Obtain work experience under the guidance of a Level 1 or Instructor only when approved by the responsible Level 3 Make accept or reject decisions Description Independently conduct tests Independently perform any other NDT function Understands: Carry out the performance and evaluation of a specific NDT test on a specific part, feature, or assembly when The full range of equipment used within NDT authorized by the Employer s written practice. Must be approved by the Prime Contractor The types of products and the stages of which they undergo NDT Process parts and perform equipment standardization in accordance with written instructions that are approved The procedures that define and control the approaches taken by throughout the appropriate the NDT level process 3 Visual inspection using lenses, close circuit TV and fibre Actively optic Carry devices maintains out any necessary Continuous preparation Professional parts Development before or after (CIPD) inspection in accordance with written instructions, Dye testing staining surfaces with fluorescent liquids to show Personnel approved up flaws Certification by when the appropriate viewed in Non-Destructive under Level ultraviolet 3. Testing (PCN) scheme or the American Society for Non-destructive lighting Testing Follow (ASNT) written scheme. instructions in the techniques in the techniques/methods for which certified Magnetic particle testing applying magnetic particles to magnetised Receive guidance materials, or so supervision they line up from along a Level 2 in that method when necessary cracks and defects (often combined with dye techniques) Completing a company's in-house certification programme that is reviewed annually. Perform interpretations and evaluations of specific product or product form from acceptance or rejection in the Radiographic testing using X-rays to find internal defects Has method Annual in Skills which Review certified with in accordance Direct Manager with written (based instructions upon Aerospace approved Standards) by the Level 3 Ultrasonic testing firing high frequency sound pulses into materials Set up and and standardize analysing equipment the differences in the reflected signals Conduct tests Eddy current testing passing an electric current through materials Interpret and measuring evaluate for the acceptance differences or in rejection, the and document flow of current Thoroughly familiar with the scope and limitations of the technique/method in which they are certified Resonant testing 'listening' to the growth of a crack or flaw Capable by monitoring of providing the acoustic the necessary emissions guidance and and/or supervision to Trainees and Level 1 personnel in the vibrations of Demonstrates: a structure technique/method in which they are certified Familiar with Ethical codes, Behavior standards Fair, and truthful, other contractual sincere, honest, documents discreet When that specified and control understands/accommodates in the the methods written practice, as used is by capable the different of developing cultures written instructions from approved general employer Open Mindedness willing to consider alternative procedures. ideas or points Such of instructions view, is impartial shall require final approval from a Level 3 Product manufacturing Diplomacy and tactful inspection dealing technology with people at all levels Can interpret an organisation codes, standards, and other contractual documents that control the NDT methods as used by the Other NDT Observance methods and product actively technologies aware of physical used by surroundings the employer employer and activities Perceptiveness instinctively aware of and able to Capable understand of assuming situations technical responsibility for the NDT facility and staff Capable of selecting the method for a specific inspection Versatility adjusts readily to different learning situations Capable of preparing and verifying the adequacy of procedures in the method certified Drive & Commitment persistent, focused on achieving business and personal objectives Can approve NDT procedures and other non NDT-related work instructions for technical adequacy in the Business & Product Awareness continuously updates in order to align personal performance method in which they are certified Decisiveness reach timely objective conclusions Capable based on of providing logical reasoning or directing and training, analysis examination, and certification of personnel in the method in which Self Reliance acts and functions independently they while are interacting certified effectively with others Conflict Management applies negotiation techniques Can conduct to resolve NDT problems for the acceptance of parts only when a demonstration of proficiency in this capability was Trustworthiness displays integrity and thus provides included the in basis the practical for reliance examination judgments When required by the written practice is capable of auditing outside agencies to ensure the requirements of the written practice are met Can plan, organize and present classroom, practical exercises or on-the-job training in accordance with approved course outlines. They are designated by the responsible Level 3 for the employers qualification and certification written practice or by the outside agency responsible for training. Can perform external supplier technical NDT audits, surveys or assessments COMPETENCE KNOWLEDGE PERSONAL ATTRIBUTES EXPERIENCE SKILLS Trainee Level 1 (Limited) Level 1 Level 2 Level 3 Instructor Auditor

12 P-CAP Competence Management Way forward: Deployment of P-CAP 001 guideline throughout the IAQG community Promote and make the Guideline accessible to our industry. Establish relationship with Supply Chain Management Handbook (SCMH) Identify further BoK s that will aid / improve our industry including rightful BoK Owners who are deemed the subject experts and accountable for the topicality and relevance of its content Collaborate with those relevant organisations who have the agreed expertise in developing further BoK s - e.g. PRI / NADCAP with regards to Special Processes such as NDT, Composites, Heat Treatment, Aircraft Assembly, HR, Surface Enhancement. There will be competition and service Providers like PRI

13 P-CAP Competence Management PRI Board of Directors has approved the proposal to move forward with development of Special Process Body of Knowledge in accordance with PCAP-001 In cooperation with the IAQG People Capability Strategy Stream Leadership, it is recognized that PRI is equipped and willing, and therefore plans to administer Personnel Qualifications for Special Processes. This program will be administered in accordance with IAQG Guidance PCAP 101 for the service providers. The examples of Body of Knowledge that was provided by IAQG P-CAP team, will be coordinated with the applicable PRI team as Special Process Personnel Qualification (SPPQ) Teams. The PRI/SPPQ will be a distinctly separated PRI entity from Nadcap accreditation process. The PCAP-001 People Capability Group must now work with key stakeholders to identify those competences and BoK Owners that are so critical throughout our Supply Chain.

14 P-CAP Competence Management The Results: Special Process Body s of Knowledge (BoK) examples have been developed and proved by the P- CAP-001 Team. The PRI Board of Directors has approved the proposal to move forward with development of Special Process Body of Knowledge in accordance with PCAP-001 What next: The P-CAP 001 guide is formalised; objective is that it is used throughout the supply chain. Proposal to create a controlled reference file on the IAQG Website (appropriately placed) that will contain generic examples of Body s of Knowledge posted by participating organisations. P-CAP-001 is now being made available on the public area of the IAQG Website The IAQG P-CAP Strategy Stream will then proceed to address other equally important people capability areas identified by the team with other industry service providers.

15 PEOPLE CAPABILITY - NOW PCAP-001 Competency Management Guideline formally issued (includes Auditor Body of Knowledge Example) Bodies of Knowledge (BoK) Authoritative BoK s are being developed by The Performance Review Institute (PRI) for twenty Special Processes. Organisations are adopting the principles of PCAP-001 for their Learning & Development Frameworks.

16 PEOPLE CAPABILITY - VISION Provide BoK that are focused upon specified requirements Process 1. Identify BoK that are urgently required 2. Prioritize Development of BoK 3. Perform Gap Analysis Use existing material (no gap) Partner to develop material and provide to IAQG IAQG members develop material 4. Use BoK to gain consistency across our industry 5. Review and improve Advantages - Availability - Based upon stakeholders requirements - Reliable - Provide consistency across our industry - Authorised - Will grow in alignment to requirements / change Disadvantages / Dependencies - Necessitates ownership, maintenance and commitment

17 THANK YOU - any Questions