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1 May 20-01:00 PM - Sunday 05:00 PM Create End User Procedures with Epicor Knowledge Mentor Successful training strategy is a vital component of any organizational change from the implementation of a new ERP package to the introduction of improved operational workflows. It is also essential to ensure compliance with already established practices therefore contributing to higher quality outputs and increased customer satisfaction. The Epicor Knowledge Mentor product suite offers a cost effective way of creating a custom-, interactive training environment for any screen-based software application. It also allows you to create rolebased repeatable educational tracks, and follow the progress of employees all the way from onboarding to successful certification. - Design a training for the software product of your choice - Capture screens of a role-based walkthrough and quickly convert that into a state-of-the-art video course. - Annotate screens for greater impact - Generate printable materials with ease - Create certification exams - Establish role-based agendas for employees - Print a certificate of completion - any professional working in the field of corporate education - CEOs, corporate decision makers - Implementation project owners, sponsors - Heads of Departments, Team Leads responsible for onboarding and educating co-workers - Quality Management staff Basic computer navigation skills. Involvement in digital training programs as a student or trainer is a plus. All products FIELD OF STUDY: Computer Science.

2 May 21-08:00 AM - Monday 12:00 PM Introduction to SQL Server Management Studio SQL Server Management Studio is one of the most important tools you ll use with SQL Server. It provides a user interface for common database tasks. Attend this class to get familiar with this vital tool and learn how to perform basic functions through it. : - Navigating the SSMS environment - Using the Object Explorer - Review Windows options - Creating databases - Designing tables and views - Reviewing existing database objects - Creating and running simple queries - Understand and create Views - JOINs understand and construct simple INNER JOIN statements : - System Administrator : None : All products PROGRAM LEVEL: Beginner FIELD OF STUDY: Computer Science

3 May 21-08:00 AM - Monday 12:00 PM Lean UP not down, How To Leverage LEAN In Your Organization To Increase Efficiency and Profits Lean business operations have become integral to profitability in today s competitive marketplace. Defining and driving value for the customer through simplified pull systems reduces cost and improves quality throughout the organization. Join Brad Vance, Principal Consultant who holds a Masters of Industrial Distribution from Texas A&M to learn more about Lean methodology. This course delivers an introduction to Lean methodology and provides you with practical tools that can be immediately implemented to reduce waste in your organization. At the end of the this extended education session you will have a strong understanding of core lean techniques and be able to relate these practices to your common everyday business scenarios. You will learn to recognize Muda, or waste, in the business through Value Stream Mapping and select the proper Lean metrics to measure operations. - Understand the importance of implementing Lean techniques in your business - Learn how to correctly define Value in the business through the Voice of the Customer - Understand the importance of Pull systems in Lean organizations - Identify examples of the 7 deadly wastes in your business and techniques for eliminating them - Produce Value Stream Maps that clearly communicate process flows in your business - Operations Managers - Project Managers - Shop Floor Supervisors - Warehouse Managers - Safety Managers - Information Technology professionals - Finance managers - Purchasing Managers - Engineering Managers - All individuals interested in understanding Lean methodologies in production environments. Basic to intermediate knowledge of manufacturing and distribution operations and best practices Prior experience in implementing process changes in a business environment. Students that would like to be best prepared will read: - Lean Thinking by James P. Womack - Learning to See by John Shook (Spiral-bound) This course will be of benefit all customers and prospects. FIELD OF STUDY: Production.

4 May 21-01:00 PM - Monday 05:00 PM Create Your Own Training! A Hands on Learning Experience Have you ever wondered what it takes to build the video training you re seeing all over the internet these days? Are you interested in learning, hands-on, how to develop training for your organization? If so, this class is for you!from new hires to newly enacted policies, it seems there s always a need and opportunity for training in your organization. You can purchase training from outside vendors for much of it, but every business has its own details that deserve attention. You can rely on internal knowledge, tasking knowledgeable employees with teaching others, but what if there were a way to deliver that training that minimized the disruption to your workforce? There is: elearning. Attend this session to learn both the theory and practice of creating effective instructional video. You ll come away with an understanding of the components that make a good elearning lesson: language, visual scripting, clear and engaging audio, and the principles of visual design. Our presenters will talk about each of these individually, as well as show you have they come together throughout the process to form a superior product at the end. Along the way we ll also demonstrate the various tools, hardware and software, that we use to produce educational material inside Epicor and provide tips on how to get the most out of them. Once everyone has a grasp on theory, we ll move on to doing. You and a team of your fellow attendees will take what you learned in the first portion of the class and apply it to create a short training of your own. We ll view the results collectively and discuss each team s work. This discussion is the perfect time to bring up any quirks or helpful tips you discovered in your workflow or tools as well, so you can get immediate help and feedback on your first foray into instructional design. : Able to identify the most important parameters in designing effective elearning material. Familiar with some of the tools available on the market for elearning development. Capable of creating a high-performing elearning development workflow. : Learning administrators Anyone involved in employee training PREQUISITES: Required Courses: None : This session benefits anyone running Epicor products, regardless of platform. PROGRAM LEVEL: Beginner FIELD OF STUDY: Computer Science

5 May 21-01:00 PM - Monday 05:00 PM SQL Server Management Studio Taking it to the Next Level You may know your way around SSMS, but do you utilize its full power and make it work for you? Are there things it can do for you that you aren t taking advantage of? Attend this course to fully leverage the features of this tool. Designed for those who use SSMS to perform basic tasks, but are interested in taking their proficiency to the next level, this course reviews advanced concepts and tasks available through SSMS, such as: -Constructing more advanced SQL statements -Common system objects to help with daily functions - Derived Tables -Table Variables and Temporary Tables -Maintenance of databases -SQL Profiler - Become familiar with the advanced functions of SSMS. - System Administrators - DBAs Basic proficiency in SSMS All FIELD OF STUDY: Computer Science

6 May 21-01:00 PM - Monday 05:00 PM Creating High Performance to Achieve Breakthrough Financial, Service, and Growth Performance COST: There is an additional cost of $275 to attend this session. Creating High Performance answers the two questions that all companies struggle with: 1. What is it that we must improve as a company to achieve breakthrough financial, service, and growth performance in our business? 2. How do we actually go about improving our company s performance to create sustainable results that really matter? Companies who successfully manage the transition from a sales/product dominated environment to a process execution oriented environment are the companies who have strong financial performance, are the service leaders in their markets, and grow faster than their competitors. Yet, the majority of companies struggle with this critical transition to process execution. The challenges in this transition range from misaligned strategic effort (the what); through to individual improvement efforts that have little real impact (the how). Improving performance is a process that can be both strategically aligned and tactically delivered. Join Brad Vance, Prinicpal Consultant, who holds a Masters of Industrial Distribution from Texas A&M to learn how to create high performance in your organization. - Understand the relationship between high performance metrics and the processes that deliver that performance. - Introduce a complete process to implement sustainable performance improvements that generate results that matter to your business and improve business value. - Align your business improvement effort with business goals. - CEOs - COOs - CFOs - Operations Managers - Purchasing Managers - Project Managers - Sales Managers - Warehouse Managers - Rising Stars - Operational Excellence - None All customers and product lines would benefit from this session. FIELD OF STUDY: Computer Science.