4 Disciplines and 10 Steps to Effective Benefits Realization

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1 4 Disciplines and 10 Steps to Effective Benefits Realization Thomas Essendrop & Ditte Enevoldsen, Metier Scandinavia A/S

2 Effective implementation of change requires mastery of all 4 disciplines 01 PLANNING FOCUS 02 PROCESS FOCUS 03 PEOPLE FOCUS 04 CHANGE DISCIPLINES Project Management Project Delivery Transition Management Mastery of Change Management disciplines Tools Skills Competencies Tools Skills Competencies Tools Skills Competencies Tools Skills Competencies

3 WHY Projects fail to deliver promised benefits when management of deliverables neglects to address the psychological impact and change in behavior, attitude and skills * McKinsey

4 WHY Only with excellent Change Management are benefits achieved * McKinsey

5 WHY Only with excellent Change Management are benefits achieved * McKinsey

6 COST EXPECTED COST PEOPLE EFFORT NEEDED PURPOSE JOURNEY WHAT 3 Key Perspectives drive Process Outputs Vision and outcome What is the change? Vision statement, scope Urgency Strategic fit What is the driver of the change? How is the overall strategy enabled by the Change project? Needed behaviour Necessary skills and competences Drivers of change Stakeholder Management Who are the stakeholders? Stakeholders impacted Impact Severity Readiness Level of impact on stakeholders? Past experiences with change? How change ready are stakeholders? Stakeholders perceived severity Stakeholder segments + maps Engagement + Communication strategy and plan Stakeholders readiness OI cost, benefit and risk What is the cost of the OI Benefits of OI and risk of not changing OI cost and risk Sustaining strategy Is the OI effort worth doing? What interventions can make the change stick? Cost vs. desirability of end state Interventions needed to sustain change defined and planned

7 WHAT Change Management Concept delivered by Metier consists of best practice disciplines Vision and outcome Stakeholder management Change impact Change severity Change readiness Organizational culture OI cost, benefit and risk Roles and governance Learning needs Communication strategy Sustaining strategy Planning and go life Measurement Define Assess & Analyze Strategy & Planning Manage change Measure Adjust

8 HOW Maintain momentum in transformation processes by aligning Change Management in project management Project start Organizational culture Change severity Initiation phase Assessment and planning Delivery phase(s) Execution, planning and measurement Post project Vision and outcome Roles and governance Stakeholder management Change impact Change readiness Learning needs Communication strategy Sustaining strategy OI cost, benefit and risk Planning and go life Measurement

9 10 steps to excellent Change Management Start the change today! PLAN DEFINE 1. Identify current state 2. Define Future State 3. Define vision, objectives, goals and Business Case ASSESS 4. Assess Change environment; organisation, climate and culture 6. Design the 360 solution involving governance, processes, required knowledge and systems 7. Plan development and implementation of the solution 5. Assess level of readiness DELIVER EXCELLENT CHANGE 8. Implement the change 9. Review and Adjust 10. Realize expected benefits on ROI, behaviour, competitiveness and process performance Change Management Foundation APMG International delivered by Metier Metier Change Management workshops: Vision, design, plan and build Metier Change Management Consulting

10 VIL DU GERNE HØRE MERE? Ditte Enevoldsen CEO, TEAL Consulting Company Thomas Essendrop Senior Consultant, Metier Kontakt os gerne for en uforpligtende snak