Team Leader / Supervisor Level 3. Apprenticeship A-Card

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1 Team Leader / Supervisor Level 3 Apprenticeship A-Card

2 Team Leader / Supervisor Level 3 Apprenticeship A-Card (SDP) The Team Leader / Supervisor Apprenticeship has been designed to develop outstanding team leaders and supervisors. We expect that by completing this Apprenticeship programme, you will acquire skills and knowledge needed to be a role model in the organisation at this level. For more information or to apply contact us: Umbrella Training info@umbrellatraining.co.uk #ComeUnderOurUmbrella #LearnSomethingNew Your Development Programme at a Glance What will I learn? How to motivate the team How to use different leadership styles and supervisory management skills How to work fairly with individuals that have diverse needs How to support marketing and sales activities to achieve the desired outcome How to source and use financial information Understand how your own business area interacts with others How to effectively organise and coordinate a team How to maximise team members potential to drive the best results for the business How to select the best methods of communication to motivate and support team members Understand legislative requirements, their implications and applications in hospitality businesses What will it look like? Once a month off the job development days filled with role plays, case studies and practical activities relevant to your job role and standard Monthly 1-1 Coaching Support Professional Discussions Mock end-point assessment helps you to prepare for independent end-point assessment Apprenticeship Clubs: Customer Service, Business, Tidy Angels Club Virtual Learning Environments platforms designed to help with learning for visual learners Workplace Observations Presentation of Business Improvement Project How long will it take? The development part of your journey will be 11 months followed by up to 2 months assessment gateway where you will be expected to pass through to endpoint assessment. How do I get assessed? End point assessment (EPA) After you have completed all on programme development activities, including Functional Skills in English and maths, your Learning Development Manager (LDM) and mentor / line manager will agree on your readiness for EPA. Your independent EPA will consist of: 90-minute on demand multiple choice test 2-hour workplace observation Project to look at an opportunity / challenge / idea to make an improvement to the business 40-minute professional discussion led by the independent end-point assessor involving the apprentice and employer Functional Skills English & Maths You must pass Level 2 English and maths or have attained an equivalent level qualification. Progression? YES please! Use your newly acquired skills and knowledge to gain career progression and join our Hospitality Manager Apprenticeship development programme.

3 Team Leader / Supervisor, Level 3 Standard Interpersonal Excellence Leading People Managing People Building Relationships Communication Know it Show it Live it Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion. Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour. Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives. Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns. Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively. Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback. Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively. Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback. Organisational Performance Operational Management Project Management Finance Know it Show it Live it Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business. Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools. Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun. Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports. Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery. Applying organisational governance and compliance requirements to ensure effective budget controls. Personal Effectiveness managing self Awareness of Self Management of Self Decision Making Know it Show it Live it Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence Understand time management techniques and tools, and how to prioritise activities and approaches to planning Understand problem solving and decision making techniques, and how to analyse data to support decision making. Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received. Able to create an effective personal development plan, and use time management techniques to manage workload and pressure. Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

4 Team Leader / Supervisor, Level 3 Standard Behaviours Module - Self Awareness Know it Responsibility Inclusivity Agility Professionalism Show it and live it Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Open, approachable, authentic, and able to build trust with others. Seeks views of others. Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change. Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.

5 Blended Learning Approach By Umbrella Training The Apprenticeship Clubs are designed to provide support, off-the-job training, learning activities and interactive meetings for our Apprentices to help them achieve the Apprenticeship. It allows Apprentices to develop new and interesting skills which they can efficiently apply in your workplace. We pride ourselves in offering only the best, quality activities to our Apprentices and make sure every trip is as entertaining and educational as the last! We have the following clubs: Kitchen Inspirations A series of short films, made in collaboration with some of the best chefs in the industry. These programmes help and inspire Apprentices by teaching new dishes and sharing some of the career stories from those who have worked their way through the kitchen; supporting the off-the-job training and further developing their skills. Culinary Club - for Chef Apprentices, Hospitality team members or F&B Service Clever Clogs Club - for Level five Apprentices Tidy Angels Club - for Housekeeping team members and supervisors Business Club - for Business Administration Apprentices Customer Club - for all Apprentices who interact with customers Off-the-job-training - 70:20:10 Learning model An Apprenticeship is a job with a formal programme of training; of which at least 20% must be off-the-job training. All Apprenticeship standards have been developed under the guidance that they are sufficiently stretching to require at least a year of employment, with offthe-job training accounting for at least 20% of the Apprentice s employed time. 70:20:10 Learning model On the job EXPERIENCE Off-the-job training must be directly relevant to the Apprenticeship standard and could include the following: The teaching of theory (for example: lectures, role playing, simulation exercises, online learning or manufacturer training). Practical training: shadowing, mentoring, industry visits and attendance at competitions. Learning support and time spent writing assessments/assignments. Off-the-job training does not include: English and maths (up to level 2) which is funded separately, Progress reviews or onprogramme assessment needed for an Apprenticeship standard. Training which takes place outside the Apprentice s paid working hours. The requirement for at least 20% off-the-job training is one of our core, and well established, principles which underpins our Apprenticeships at all levels. Through Umbrella Training, Chef Apprentices receive student membership to the Craft Guild of Chefs. Supervisor Apprentices receive membership with the Institute of Hospitality. 10% 20% Mentoring & Coaching Classroom, Courses & Reading E-Learning Accessed via our Virtual Learning Platform

6 Independent End-Point Assessments All Apprentices must undertake an independent end-point assessment. All Apprentices must undertake an independent end-point assessment which is a synoptic assessment of the knowledge, skills and behaviours that have been learnt throughout the Apprenticeship. The purpose of the assessment is to make sure the Apprentice meets the standard set by employers and are fully competent in their occupation. It is taken by Apprentices at the very end of the on-programme phase of training when their employer and training provider are satisfied that they have met the gateway criteria to undertake the assessment. Endpoint assessments are graded and an Apprenticeship certificate is only awarded after end-point assessment is successfully completed. Gateway Planning Meeting Multiple Choice 90-minute scenario based on demand test...assessment of the knowledge, skills and behaviours that have been learnt throughout the Apprenticeship. The end point assessment of all Apprenticeships must be externally quality assured to ensure that they are valid, consistent and reliable across Apprenticeship assessment organisations (AAOs). For the Hospitality industry end-point assessment, there is an employer-led process which is managed on behalf of industry Apprenticeship boards by People 1st. It is up to the employer to choose their Apprenticeship assessment organisation (AAO) and they do not have to opt for the AAO recommended by their training provider. Business Project Practical Observation 2-hour observation of the apprentice in the working environment Professional Discussion 40-minute structured meeting Completion/Certificate Pass or Distinction; final grade based on the combined performance from each EPA activity

7 Apprenticeship Pathways LEVEL 2 LEVEL 3 LEVEL 4 Hospitality Team Member Hospitality Supervisor Hospitality Manager Senior Chef - Production Cooking Commis Chef Chef de Partie Senior Culinary Chef LEVEL 2 LEVEL 3 LEVEL 5 Business Administration Professional Team Leader /Supervisor Operations /Department Manager Hospitality Team Member, Supervisor and Managers has a Specialist Area: Food & Beverage Service, Food Production, Barista, Concierge & Guest Services, Housekeeping, Reception, Reservations, Conference & Event Operations. LEVEL 6&7 Degree Apprenticeships Hospitality Team Member Apprenticeships Culinary Apprenticeships Business & Management Apprenticeships Progression? Yes Please! To find out more on how to use your newly acquired skills and knowledge to gain career progression, contact us today: Umbrella Training info@umbrellatraining.co.uk Tweet #ComeUnderOurUmbrella #LearnSomethingNew