Position. Process Operator Lactose. Company Synlait Milk Limited Date: May Heslerton Road, Dunsandel, Canterbury

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1 We re a high energy, fast-paced dairy company that s changing the game. Our entrepreneurial spirit runs deep. We see everything as an opportunity, challenge the impossible, always striving to make the most from milk. Our exceptional people are what set us apart. As leaders we re empowered to think big, act now and work together to get things right. No matter what we re doing we bring a positive attitude and value everyone s contribution to our success. We want to change things up, to never settle, always looking to improve and be the best we can be. It s what will enable us to become the most innovative and trusted dairy company in the world. Position Reports to Process Operator Lactose Shift Leader Company Synlait Milk Limited Date: May 2017 Location Purpose Health & Safety 1028 Heslerton Road, Dunsandel, Canterbury Direct control of operating the plant to supply and dissolve lactose for use in standardising milk to make value added products. The Process Operator will have responsibility for the operation of the highly automated process and monitor key performance indicators such as composition, rate, yield, quality and on-product time. Ownership for cleaning and the sanitation of agreed areas of plant. Keeping up-to-date with information on changes to your health and safety responsibilities. Having regular conversation with your leader in regards to health and safety. Participate in the continuing improvement of health and safety. Ensuring all health and safety training is completed. Attending and participating in team meetings where health and safety information is relayed. Ensuring all hazards are reported on time and any actions taken to improve health and safety are completed as assigned. Participate in the development of rehabilitation plans if required and ensuring activities are completed as documented. Following all applicable safe work behaviours Page 1 of 6

2 Organisational Structure Chief Executive Executive Assistant GM Manufacturing Commerical Manager - Dryer 3 Assistant Manager Shift Leader Process Operator Lactose KEY PERFORMANCE PERFORMANCE EXPECTATIONS AREAS Leadership Support companywide initiatives to improve manufacturing and service performance of plant operations. Participate in the development of new systems and processes required for the Dunsandel site. Quality Ultimate responsibility on a shift by shift basis for the manufacture of correct amounts of product at lowest cost while meeting quality standards. Operating the process equipment to the requirements of Company procedures. Ensuring that the plant and equipment is kept to a high standard of cleanliness. Perform all tasks to a high standard to meet Standard Operating Procedures. Page 2 of 6

3 KEY PERFORMANCE PERFORMANCE EXPECTATIONS AREAS Planning Plan run lengths, quantities and cleaning of process equipment (both internal and external) Create and maintain performance monitoring charts for different aspects of the process as required. Problem Solving Be the first line of problem solving and maintenance fault finding in the lactose process. Customer Service Achieve customer requirements for product composition, quality, specification and delivery. Projects Perform maintenance-type functions over shutdown periods. Perform other duties and projects as assigned by the Process Leader or Production Manager/s which may include a wide range of tasks over the winter period such as maintenance, housekeeping and documentation tasks Relationship Management Team Work Compliance / Risk Management Professional & Personal Development Key Relationships Develop and maintain excellent working relationships across the business Develop and maintain effective global relationships with key external stakeholders, industry contacts, and agencies. Liaise with wet mix process operators, packaging/palletising operators, energy centre staff, packaging staff, maintenance staff and warehouse staff to ensure the smooth running of the shift. Communicate effectively with shift colleagues and production management to ensure the long term goals and targets are met. Work with all others in the team to contribute to team and group outcomes. Demonstrate active support of Synlait Milk values and exhibit behaviours that are consistent with them. Keep up-to-date with business developments in the company and gain an understanding of the company s vision, mission and strategy. Comply with all relevant company policies and delegations Comply with all Quality Assurance / ISO systems Identify and remedy any health and safety hazards and report any incidents Undertake identified personal training / development. Remain abreast of current industry related trends, practices and disciplines and undertake regular updates in either competency training or changes in law as required. Keep up-to-date and demonstrate awareness of relevant legislation and best practice. Build networks with relevant organisations, professionals and associations. Internal: General Manager Manufacturing and Supply Chain Manufacturing Manager Production Managers Manufacturing Team, especially Wet Process Operators and Palletising Operator for D3 Shift Leader Energy Centre Operators Warehouse Team Maintenance Team Process Leaders Technical Team Human Resources External: Maintenance contractors Local Community Consumable and equipment suppliers Regulatory Bodies Budget & Expenses As and where delegated to manage by the General Manager Authorities Delegated authorities within the Synlait Milk Limited Delegated Authorities Policy. Decision making within scope of this position. Page 3 of 6

4 SKILLS, EXPERIENCE & QUALIFICATIONS Skills Qualifications & Experience Proven ability to work in a food manufacturing environment and experience with Food Safety and HACCP systems Qualifications NCEA level 1 or equivalent is essential Forklift licence is preferable Experience Experience in dairy farming or dairy processing, food manufacturing or bullk materials handling would be advantageous Base mechanical, electrical and automation knowledge would be an advantage Knowledge and application of industrial and personal safety behaviours COMPETENCIES Deciding and Initiating Action Working with People Planning and Organising Adhering to Principles and Values Applying Expertise and Technology Analysing Delivering Results and Meeting Customer Expectations Following Instructions and Procedures Makes prompt, clear decisions which may involve tough choices or considered risks, takes responsibility for actions, projects and people, take initiative, acts with confidence and works under own direction, initiates and generates activity Demonstrates an interest in and understanding of others, adapts to the team and builds team spirit, recognises and rewards the contribution of others, listens, consults others and communicates proactively, supports and cares for others, develops and openly communicates self-insight such as an awareness of own strengths and weaknesses Sets clearly defined objectives, manages time effectively, plans activities and projects well in advance and takes account of possible changing circumstances and resources needed to complete tasks, monitors performance against deadlines and milestones Upholds ethics and values, demonstrates integrity, promotes and defends equal opportunities, accepts diverse teams, encourages organisational and individual responsibility towards the community and the environment Applies specialist and detailed technical expertise, develops job knowledge and expertise through continual professional development, shares knowledge with others, uses technology to achieve work objectives, demonstrates an understanding of different organisational departments and functions Analyses numerical and verbal data and all other sources of information, breaks information down into component parts, patterns and relationships, probes for further information or understanding, makes rational judgements using the available information and analysis, produces workable solutions, demonstrates and understanding of how one issue may be a part of a much larger system Focuses on customer needs and satisfaction, sets high standards for quality, quantity and productivities, monitors and maintains standards, works in a systematic, methodical and orderly way, consistently achieves work goals Appropriately follows instructions from others without unnecessarily challenging authority, follows policies and procedures, keeps to schedules, arrives punctually, demonstrates commitment to the organisation Page 4 of 6

5 OUR VALUES As a company we have values that make sure we are all on the same path. We are ambitious in our thinking, purposeful in our actions, and precise in our delivery. OUR BEHAVIOURS We have a set of behaviours that we agree is the way we do things around here. NON-LIMITATION CLAUSE This job description is not intended to be a complete or limiting description of the functions that the employee may reasonably be requested to undertake both within and outside of the normal hours of work. Page 5 of 6

6 ACKNOWLEDGEMENT I have read and understand the above job description. Employee Name Signature Date Page 6 of 6