POSITION DESCRIPTION

Transcription

1 POSITION DESCRIPTION Position Details Role Title: Technical Systems Assessor Position holder: Date Created: Sept 2013 Date last updated: January 2014 Location: Belfast Reporting to: Technical Manager Department: Technical Number Of Direct Reports: Our Vision Inspirational food created by passionate people. Role Purpose: The Technical Systems Assessor is responsible for providing leadership to the Quality Assessors team. The role will provide assurance to management and external compliance representatives that the quality control and food safety programmes are implemented effectively and are performing as required to meet production, food safety, customer, OMAR and regulatory requirements at the Belfast site. Key Relationships External Internal MPI AsureQuality Other Regulatory Agencies Plant Manager, Regional Plant Manager and other Supervisors Quality Assurance and Technical staff Site support staff (Technical, Engineering and H & S) Dunedin / Christchurch / Hastings production, marketing and support staff Position Description Key Accountabilities Health, Safety and Wellbeing Technical and Quality Auditing Key Activities / Decision Areas Take personal responsibility for your own health and safety and the health and safety of others in your workplace. Encourage a safety and health culture through your personal participation in company health and safety initiatives, including hazard identification, training, reporting accidents and near misses, injury prevention, health assessment and rehabilitation processes, and Job Safety Analysis (JSA) Follow all company and legislative health and safety policies, practices and procedures. Health, Safety and Wellbeing of your team Coaching and Leadership of the quality team. Management and implementation of the Plant internal audit programme including:

2 - Quality systems - Health and Safety management system - Environmental Management system - PBV Audits - Documentation audits - Corrective action reviews Customer quality audits achieve an acceptable outcome. Supervisors immediately advised of any recurring minor, major or critical defects Quality systems auditing to ensure PBV targets are achieved. 90% of audits completed within 10 days of due date. Ensure appropriate records are produced, maintained and retained as required Where an issue impacts on product disposition the Compliance and/or Processing Manager notified. Plant Management notified immediately if an issue requires production to be delayed or stopped. Food Safety compliance Food safety programme is maintained to meet company, customer and regulatory requirements Assist in the management of plant HACCP systems. Corrective and preventative actions are implemented to ensure food safety objectives are not compromised. Client and external audits (incl. MPI VA) - 100% of client audits with an acceptable outcome - Less than 6 Key Issues - Less than 24 Key topics Technical administration and training support Appropriate staff trained in Quality Control and QA Auditing to ensure that there is succession or contingency resources available Technical and administration support provided to the Technical Manager as required Documentation and Information Systems Accurately complete all required production, process and personnel records. Leadership Foster a climate that maximises the use of people skills by: Providing leadership and professional guidance to members of your team; Actively coaches and mentors own team members establishing an environment for personal and commercial success. Work closely with others to ensure cross functional support throughout the business. Manages the workflow of the team to ensure the desired goals / outputs are achieved to the quality standard required. Ensures all staff are assimilated into our business, ensuring new staff receive a company induction and orientation. 2

3 Monitors staff performance and provides regular feedback. Influence As the subject matter expert, take a lead role within your area of responsibility to achieve the desired outputs. Projects Participate in various projects as assigned within scope. Assist with projects to ensure the successful introduction of change and improvement. Complete assigned projects within timeframes and costs. Information Systems Assist with the development, implementation and review of policy, guidelines and procedures as required. Assess and recommend on-going improvements to procedures and systems. Reporting Ensure the compliance of company reporting standards, by: Providing accurate and timely reporting as required Proposing strategies with clear indications of costs and benefits and reporting on the achievement of these. Other duties Other duties as directed. To complete such tasks and projects in a competent and timely manner in accordance with directions Role Dimensions Technical Skills & Knowledge Hold a tertiary qualification and/or have received training in, or relevant experience in, a similar role. Broad-based experience or a sound knowledge of all mandatory quality and compliance requirements for a modern meat plant with a good understanding of their application. Excellent knowledge of HACCP principles and application. A demonstrated knowledge of the legal and legislative compliance conditions and issues applicable to the meat industry. Computer literacy - proficiency in the use of Microsoft (Word, Excel). Demonstrates excellent written, oral and interpersonal communication skills. A high standard of English. The role requires a level of diplomacy as it often balances between the demands of commercial risk and compliance constraints. Accurate record keeping is vital to the function of this position Where it is considered that the response to an issue has been unsatisfactory, plant management must be notified. 3

4 The Silver Fern Farms Operations Way PROUD, PROGRESSIVE, PARTNERSHIP Respect Accountable Brave Inspiring Team work Straight Up Listening Understanding Supportive Open Responsible Ownership Urgent Robust Decisive Committed Give it a go Passionate Try new things Desire to learn Challenge the norms Customer first Enjoyable Encouraging Being safe On the bus! Honest Open Frank Integrity Consistent Key Leadership Competencies Level 1, Emerging Leader Business Think Strategically and Innovatively link day to day strategy - Organise daily work in line with business goals. - Think about the long-term goals when dealing with the short-term. - Identify patterns or trends and relate them to past experience. - Understand how current activities relate to the bigger picture. Act decisively deal with today - Be prompt to solve problems or issues as they arise. - Act quickly to pick up on opportunities as they present themselves. - Respond rapidly to issues involving customers, employees or waste. - Work out quickly what needs to be done and allocate resources and time to the task. 4

5 Be commercially astute basic acumen - Know how own activities affect the commercial results of the organisation. - Keep in mind the latest numbers, business performance drivers and company trends when making decisions. - Be able to articulate the key drivers of value in the business. Embrace technology Use technology to improve personal productivity - Search and identify new technologies to improve personal performance. - Adopt new technologies for personal performance. - Incorporate the use of new technology into day-to-day routines. - Build own personal technology-related skills. Think analytically break the problem down - Zero in on a commercial issue by looking at it slice by slice. - Create a simple list of tasks and activities to address each part of the problem. - Apply solutions that work to each part of the problem. People Inspire with vision share the vision - Be able to give a clear summary of the future vision and direction for the organisation. - Let others know about important decisions and the rationale behind them. - Keep the group focused on the most important issues and activities. - Constantly remind people what is most important for achieving the organisation s goals. Drive for performance set clear expectations - Set and communicate clear goals and standards for each role. - Talk about expectations with individuals and agree on them together. - Discuss performance against expectations according to a regular agreed timetable. - Agree on a course of action with an individual if they are not meeting their potential. Build Leaders and Teams understand individual needs - Accurately assess the development needs of individuals and teams. - Use practical suggestions and how-to examples to help develop individuals. - Identify the gaps between a person s goals and current reality, and determine how to close them. - Stretch the individual with new responsibilities, without snapping them. Influence others use direct persuasion - Use direct persuasion - declare intent, appeal to reason and use concrete examples. - Listen to the audience and respond appropriately. - Think about word selection and tone of language. - Be able to adapt presentation style to suit the audience. Self Be passionate for success set and reset personal goals - Set goals against measurable benchmarks and record them. - Work to meet the goals set by management. - Set higher goals as each target is reached. - Question any organisational inefficiency or waste that gets in the way of achieving goals. - Set high personal standards and live up to them. Be self-confident stand on your own feet - Exhibit self-reliance, while knowing when to call for support. - Be able to work without needing close supervision. - Be able to make straightforward decisions without needing external assistance. Be self-aware understand own reactions - Examine own likes, dislikes, strengths and weaknesses. - Understand what own emotional reactions will be to situations. 5

6 - Understand the emotional drivers underlying own behaviour. - Be willing to have a laugh at own expense with others. Be adaptable understand the need for flexibility - Be willing to change views and adapt processes when presented with new information. - Understand the customer s business and the potential need for adapting the rules to accommodate their needs. - Bring flexibility into play if the customer is unhappy; don t recite the rules or lecture customers. Be a team player co-operate with the team - Do own share of the team workload. - Co-operate with other team members to get work done, even if you disagree with the methods. - Accept the team rules. Customers Team Be customer focused respond to customer needs - Manage transactions with cheerfulness, courtesy and efficiency. - Understand the activities, processes and measures that affect customer satisfaction. - Respond to service problems with speed and decisiveness. Drive for team performance Understand roles within the team - Understand each team member s role and function. - Ensure all team members understand and stay focused on the most important issues. Build team capability keep learning - Keep up to date with relevant external information that can affect team performance. - Share new information with the team. - Continue learning and building the information base. - Recognise the strengths and potential of the team. Position Description Acknowledgement I have read and understood the above position description and accept all the above responsibilities incorporated herein. (Employee signature) (Date) 6