Changes begin where you are Flight crew assessment. Can anybody fly the aircraft? Indre Šveistryte I Spread Your Wings

Transcription

1 Changes begin where you are Flight crew assessment. Can anybody fly the aircraft? Indre Šveistryte I Spread Your Wings

2 Do What You Love. Love What You Do.

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4 SO MANY THINGS HAVE CHANGED SINCE MY GRANDMA WAS YOUNG

5 AIRPORTS

6 CABIN CREW ROLE

7 AIRCRAFTS

8 PICAO. DUBLIN, MARCH 1946 PICAO From the very beginning the main activity of PICAO/ICAO rules and regulations concerning training and licensing of aeronautical personnel both in the air and on the ground. ICAO The most important work accomplished by the Chicago Conference was in the technical field because the Conference laid the foundation for a set of rules and regulations regarding air navigation as a whole which brought safety in flying a great step forward and paved the way for the application of a common air navigation system throughout the world.

9 WHAT HAS CHANGED IN SELECTING THE FLIGHT CREW

10 DEMAND THAT BRINGS CHALLENGES AND OPPORTUNITIES

11 DEMAND THAT BRINGS CHALLENGES AND OPPORTUNITIES There are approximately commercial pilots in the industry all over the globe. 1 Million pilots may be required for the upcoming 12 years.

12 CHANGES ARE NOT ABOUT HR SCIENCE. IT IS MORE ABOUT THE MARKET SITUATION Who orders the song? Pilots and experienced cabin crew members dictate the requirements from the employer. OR Airlines have hundreds of applications and choose the most experienced ones. Is the time for assessment never right?

13 EASA REQUIREMENTS: PILOTS FCL.300 CPL Minimum Age An applicant for CPL shall be at least 18 years of age MED.A.030 Medical Certificates (f) Applicants for and holders of commercial pilot licenses (CPL), a multi-crew pilot license (MPL) or an airline transport pilot license (ATPL) shall hold a Class 1 medical certificate

14 EASA REQUIREMENTS : CABIN CREW CC.GEN Minimum age The applicant for a cabin crew attestation shall be at least 18 years of age. CC.GEN.025 (b) (2) - comply with CC.GEN.030, CC.TRA.225 and the applicable requirements of Part-MED.

15 RULES & REGULATIONS ARE WRITTEN BY THE BLOOD IN AVIATION EASA Opinion 14/2016. New safety proposals that have been recommended by the European Aviation Safety Agency after incident of Germanwings Flight Airlines should perform psychological assessments of their pilots and flight crew.

16 DOES PROPER ASSESSMENT EXIST?

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18 PILOT & CABIN CREW RESEARCH How to identify the right abilities for the job in order to obtain a high prediction of performance Qualitative Research Quantitative Research Predictive Analysis Focus Groups GPI Assessment Overall Match vs. KPI

19 EXPLORATORY QUALITATIVE RESEARCH Cabin Crew Focus group Comercial Pilot Focus groups To learn their workplace behaviours To understand those behaviours To identify the GPI dimensions and/or build new dimensions that match the identified behaviours

20 EXPLORATORY- QUALITATIVE RESEARCH Cabin Crew 11 behaviours identified 1. Taking the job seriously 2. Being willing to learn constantly; to never stop learning 3. Paying needed attention to passengers (they should pay attention to everyone), providing explanations; using diplomacy 4. Being capable of effectively and constructively managing negative experiences involving stress, pressure, crisis situations, ambiguity, change or difficult people 5. Enjoying working with people; having the patience to serve them, smile and communicate to them; 6. Being responsible in making decisions and managing situations 7. Having the ability to maintain one's composure even in situations of stress or conflict, having the strength to wait for the right time to intervene, make decisions or act 8. Being capable of listening in a difficult or conflict situation and having the correct approach 9. Adapting to different situations, teams, procedures 10. Being able to create a sense of trust ("I am here, I will help you") 11. Being well-organized (for good task prioritization), abiding by procedures, while also adapting to various situations (capable of making their own decisions) Behavioural traits: Conscientiousness Openness to Experiences Customer Focus Stress and Resilience Connection to Others Positive Thinking Responsibility Cooperation Cognitive skills: 1. Reasoning 2. Working with numbers 3. Working with words Occupational interests

21 EXPLORATORY- QUALITATIVE RESEARCH Comercial Pilot 16 behaviours identified 1. Being responsible in making decisions and managing situations 2. Being vigilant; effectively and constructively managing stressful / crisis / difficult situations 3. Being determined in making crisis decisions 4. Being self-confident 5. Having initiative and being operative in solving the difficult situations encountered 6. Setting priorities objectively, not being impulsive, not acting before analyzing the situation 7. Being well-organized, abiding by the rules and procedure 8. Being cautious; responding calmly in tense situations 9. Adapting to the various changes, personalities and working styles 10. Assessing conditions and acting optimistically in any situation 11. Providing help to the team; establishing relationships based on mutual trust and support 12. Developing good work relations with co-workers; communicating well with co-workers / with the people one interacts with; not being arrogant 13. Being capable of expressing decisions 14. Sharing one s experiences with others; admitting to and sharing one s own mistakes 15. Having an interest and curiosity regarding getting informed, self-improving and developing 16. Being customer-oriented. Behavioural traits: Responsibility Stress and Resilience Stability Results Oriented Patience Objectiveness Discipline Cooperation Cognitive skills: 1. Reasoning plus 2. Working with numbers plus 3. Working with words plus Occupational interests

22 GR8 PILOTS

23 GR8 CREW

24 PREDICTIVE ANALYSIS: correlation between KPI & GR8 Aviators test 34 Pilots performance VS GR8 Pilot test 11 different EU Airlines 39 Cabin crew performance VS GR8 Crew test 1 Airline Identify the relevant dimensions that are correlated to performance Model the Benchmark correlated to performance Set up the final template that reflects the right abilities for the job in order to obtain a higher prediction of performance

25 EXPLORATORY RESEARCH PREDICTICTIVE ANALYSIS CABIN CREW RESULTS Overall match vs. KPI: correlation score Behaviors section match vs. KPI: correlation score Cognitive section match vs. KPI: correlation score Interests section match vs. KPI: correlation score

26 CABIN CREW RESEARCH RESULTS Cabin crew, N=39 Less than Overall average match Over from GPI average assessment Total Performance score Less than Over average average 75.0% 26.3% 25.0% 73.7% 100.0% 100.0%

27 COMERCIAL PILOT RESULTS Overall match vs. KPI: correlation score Behaviors section match vs. KPI: correlation score Cognitive section match vs. KPI: correlation score Interests section match vs. KPI: correlation score

28 PILOT RESEARCH RESULTS Pilots, N=34 Less than average Overall match Over average from GPI assesment Total Performance score Less than Over average average 64.7% 41.2% 35.3% 58.8% 100.0% 100.0%

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30 Do what You Love. Love what You Do.