Quality Safety Edge

Transcription

1 Quality Safety Edge

2 Discuss our history with ABC analysis Brief overview Evolving approach Enhanced Behavioral Engineering Model Illustrate its use in a discussion exercise 2

3 Best in class industry safety practices System of metrics, feedback, and analysis of: Behaviors critical to prevention of Serious injuries and fatalities Injuries Close calls Well defined leadership behaviors that support safety systems 3

4 Treat all behaviors as same weight Too little analysis Overuse of goal setting and feedback Confusion & difficulties with ABC analysis Action plans don t cross levels 4

5 Fatalities and Serious Injuries (FSIs) Safety Outcomes Lost Time Incidents Recordable Incidents First Aid / Near Misses Process Issues At-Risk Behavior Physical Hazards Other System Failures - a single incident Causal factors for fatalities and serious injuries.

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7 Fatalities and Serious Injuries (FSIs) Safety Outcomes Lost Time Incidents Recordable Incidents First Aid / Near Misses Process Issues At-Risk Behavior Physical Hazards Other System Failures - a single incident 2017 Quality Safety Edge

8 For behavior related to: A (potential) serious incident or fatality A (potential) lost workday case Recordable injuries Minor injuries Respond with: - Engineering Study - Behavioral Engineering Model - Behavioral Engineering Model Engineering support - Behavioral Engineering Model - Target improvement & feedback in BBS process - Target improvement & feedback in BBS process 8

9 Our Past - the ABC Model Antecedents The stimulus events that prompt or cue Behavior What the person did or does, the actions taken Consequences What happens during and after

10 Consequences Probability: Type: Certain that the consequence will occur Uncertain that the consequence will occur Positive to the performer Negative to the performer

11 ABC Analysis Performer: Maintenance mechanic Antecedents Undesired Behavior Consequences Lockout shuts down entire line In a hurry Thinks it simple jam Working on press without locking out Increases production Saves time Avoids mgmnt oversight Gets to coffee break on time Could be injured or killed C/U P/N C P CP C P C P U N

12 Information (Antecedents) Behavior Motivation (Consequences) Work Environment (1) Warnings/Context/ Hazards (2) Tools, Resources, & Support (3) Consequences Person (4) Skills & Knowledge (5) Capacity (6) Needs & Values Adapted from Gilbert, T.F, Human Competence, McGraw-Hill, NY,

13 Work Environment Information (Antecedents) Warnings, Context & Hazards Job instructions Alarms & signals Pre-job safety planning mtg Standard work process Goals & expectations Process Outcomes Behavior Tools, Resources, & Support Motivation (Consequences) Consequences Skills & Knowledge Capacity Needs & Values Person 13

14 Work Environment Information (Antecedents) Warnings, Context & Hazards Behavior Tools, Resources, & Support Automation, tools, instrumentation & controls Technical support (supervision, process engineering, safety, maintenance) Oversight od behavior & process review Motivation (Consequences) Consequences Skills & Knowledge Capacity Needs & Values Person 14

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16 Engineering Study Information (Antecedents) Behavior Motivation (Consequences) Work Environment (1) Warnings, Context & Setting Events (2) Tools, Resources, & Hazards (3) Consequences Person (4) Skills & Knowledge (5) Capacity (6) Needs & Values 16

17 Work Environment Information (Antecedents) Warnings, Context & Hazards Behavior Tools, Resources, & Support Motivation (Consequences) Consequences Built-in consequences Feedback Process Outcomes Leadership responses Peer responses Discipline Skills & Knowledge Capacity Needs & Values Person 17

18 Information (Antecedents) Warnings, Context & Hazards Behavior Tools, Resources, & Support Motivation (Consequences) Consequences Work Environment Person Skills & Knowledge Hazard recognition Safety absolutes Job specific safety skills & knowledge Experience & education Capacity Needs & Values 18

19 Information (Antecedents) Warnings, Context & Hazards Behavior Tools, Resources, & Support Motivation (Consequences) Consequences Work Environment Person Skills & Knowledge Capacity Physical state (health, fatigue, sleep deprivation, medication ) Emotional state Physical strength Sensory capacity (vision, color blindness) 19 Needs & Values

20 Information (Antecedents) Warnings, Context & Hazards Behavior Tools, Resources, & Support Motivation (Consequences) Consequences Work Environment Person Skills & Knowledge Capacity Needs & Values Personal goals Personal situation Personal preferences 20

21 Review the case study in your handout. Let s discuss The behavior The content of each box 21

22 Work Environment Information (Antecedents) Warnings, Context & Hazards Job instructions Alarms & signals Pre-job safety planning mtg Standard work process Goals & expectations Process Outcomes Behavior Tools, Resources, & Support Automation, tools, instrumentation & controls Technical support (supervision, process engineering, safety, maintenance) Oversight od behavior & process review Motivation (Consequences) Consequences Built-in consequences Feedback Process Outcomes Leadership responses Peer responses Discipline Person Skills & Knowledge Hazard recognition Safety absolutes Job specific safety skills & knowledge Experience & Education Capacity Physical state (health, fatigue, sleep deprivation, medication ) Emotional state Physical strength Sensory capacity (vision, color blindness) 22 Needs & Values Personal goals Personal situation Personal preferences

23 Top three boxes are usually best investment Helps shift focus from training and coaching Behavioral feedback is a one type of consequence, not the solution to every problem 23

24 Building Leadership Alignment Injuries Director Antecedent Behavior Consequence Meet with Leadership Team to discuss safety improvement Ask What or How Questions Manager Antecedent Behavior Consequence Monitor the first aids Meet with Leads Discuss prejob safety meetings Ask What or How Questions Supervisor Antecedent Behavior Consequence Conduct PreJob Safety Meetings Respond positively to incidents Conduct BBS Observations Ask What or How Questions Lead Antecedent Behavior Consequence Sustained 1 st aid reporting Perform task hazard evals Conduct quality BBS observations Copyright 2018, Quality Safety Edge. All rights reserved.

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27 For Additional Information Terry McSween, Ph.D