Quality Management Systems for Automotive Industry based on IATF 16949

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1 TRAINING CATALOGUE

2 Quality Management Systems for Automotive Industry based on IATF HOW CAN YOU BENEFIT FROM THE IATF CERTIFICATION? This certification will give you the opportunity to acquire the necessary technical skills in the automotive industry and boost your international acceptance and credibility, whereby you will become the most attractive candidate in the job market. Ultimately, it provides you with consistency and confidence in operations and improves your reputation among different companies operating in the automotive industry. Being certified against this standard will allow you to improve product and process quality, and the organization s reliability. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? Quality Management for Automotive Industry supports an organization in improving the overall performance and customer focus. Moreover, this standard helps your organization enhance its reputation and commitment to providing high quality products and services, achieve to comply to statutory, regulatory and market requirements and meet or exceed customer satisfaction.

3 COURSE BENEFITS DURATION IATF Management Overview Comprehend the basic concepts of an Automotive Quality Management System (AQMS) IATF Foundation Learn the basic elements to implement and manage an Automotive Quality Management System (AQMS), requirements presentation 2 days IATF Internal Auditor Develop the necessary expertise to support an organization in establishing, implementing, managing, auditing and maintaining an Automotive Quality Management System (AQMS) using the ISO guide lines 4 days IATF Lead Auditor Develop the necessary expertise to perform an Automotive Quality Management System (AQMS) audit by applying widely recognized audit principles, procedures and techniques 5 days 3

4 CORE TOOLS HOW CAN YOU BENEFIT FROM THE CORE TOOLS CERTIFICATION? Will gain a basic understanding of the core tools used in New Product Development for effective auditing programs and hands-on approach to AQP and its relationship to program management to give the knowledge and skills needed to participate in a team that will introduce new products and processes smoothly. Focus on the use of Process Management to achieve standardization and improvement using Process Flow Diagrams, Process FMEA and Process Control Plans. Understand all major automotive industry approaches to FMEAs and Control Plans and the variations in current use. Develop the understanding and skills necessary to measure and monitor manufacturing processes and correct problems when they arise. Auditors will have a firm understanding of statistical tools required for auditing an organizations knowledge and use of statistical methods. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? This CORE TOOLS seminars addresses in depth, how Process Flows, Process Failure Modes and Effects Analysis (PFMEA), Control Plans and shop floor documentation are linked and used to achieve process standardization and improvement. This seminar also focuses on PPAP and PSW consistent with the requirements of IATF 16949:2016 and the AIAG Fourth Edition FMEA Manual as well as basic the basic concepts of Statistical Process Control (SPC) and Measurement Systems Analysis (MSA). The approaches discussed and employed in this course are consistent with the intent and guidelines in the APQP 2nd Edition, FMEA 4th Edition, and PPAP 4th Edition manuals issued by GM, Ford and Chrysler through the AIAG. 4

5 COURSE BENEFITS DURATION Understanding Core Tools (APQP, FMEA, Control Plan, PPAP, SPC, MSA) APQP FMEA MSA SPC Provide a basic understanding of the core tools used in New Product Development for effective auditing programs Understand the five phases of APQP and the benefits of the APQP strategy. Understand Phase V and the purpose of feedback, assessment and corrective action. Describe the systematic group of activities that define the FMEA process. Recognize and evaluate potential failures of a product or process. Describe and quantify the severity of the effects of failures. Explain bias, linearity, stability, repeatability and reproducibility. Identify the type of MSA study that is appropriate for the situations. Identify all important aspects of setting up a study. Explain the acceptance criteria for gage R&R studies Identify the different uses of control charts. Explain common and special causes. Relate within and between variation to common and special causes. Identify appropriate uses for Cp, Cpk and Pp, Ppk 5 days 2 days 2 days 2 days 2 days PPAP Will understand and be able to list PPAP requirements and will be able to explain the purpose of PPAP levels and the relationship between APQP and PPAP. Participants will be able to assess a PPAP package for conformance to PPAP requirements using a checklist. 5

6 CUSTOMER SPECIFIC REQUIREMENTS HOW CAN YOU BENEFIT FROM THE CSR CERTIFICATION? IATF was developed in partnership with major players in the automotive industry. Because the automotive industry is so comprehensive in the QMS guidelines it wants partners to follow, you can bet other manufacturing sectors will soon require it for their processes, too. IATF isn t a tablet of commandments telling a supplier how to operate. Rather, its guidelines broadly describe characteristics that a firm s QMS must include before an automotive OEM will consider doing business with it. In addition to those specific areas, the standard generally guides suppliers in other key areas like internal process auditing, problem solving and contingency planning. At its core, the IATF standard allows the automotive industry to maintain product and process quality across its vast, complex supply chains. Requirements of the projects for customers are specific to individual suppliers in each project. Therefore, it must have a supplier organization up knowledge on general requirements and these requirements concern individual brands able to apply in every department, ranging from project development through to release continuous process to manufacture spare parts. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? The aim of the seminar is to familiarize participants on the practical use requirements in the daily practice of following the basic IATF requirements with a connection to customer specific standards, explanation, understanding, adoption and learn to work with them. The successful graduate training will be able to independently implement all the requirements of individual projects. 6

7 COURSE BENEFITS DURATION IATF Customer Specific Requirements of Volkswagen Group Renault Group Customer Specific Requirements for use with IATF PSA Group Customer Specific Requirements for use with IATF BMW Group Customer Specific Requirements for IATF Daimler AG Customer Specific Requirements for IATF Ford Motor Company Customer Specific Requirements for IATF Familiarize participants on the practical use requirements in the daily practice of following the basic IATF requirements with a connection to VDA standards and VW requirements explanation and understanding. Familiarize participants on the practical use requirements in the daily practice of following the basic IATF requirements with a connection to Renault requirements explanation and understanding. Familiarize participants on the practical use requirements in the daily practice of following the basic IATF requirements with a connection to PSA requirements explanation and understanding. Familiarize participants on the practical use requirements in the daily practice of following the basic IATF requirements with a connection to VDA standards and BMW requirements explanation and understanding. Familiarize participants on the practical use requirements in the daily practice of following the basic IATF requirements with a connection to VDA standards and Daimler requirements explanation and understanding. Familiarize participants on the practical use requirements in the daily practice of following the basic IATF requirements with a connection to Ford requirements explanation and understanding. 7

8 PROCESS AUDITOR VDA 6.3 HOW CAN YOU BENEFIT FROM THE PROCESS AUDITOR VDA 6.3 CERTIFICATION? Utilizing the process approach and relevant specific customer requirements, this technique introduces you to the basics for process auditors according to VDA 6.3 Introducing into the audit process, including general requirements, methods, principles, assessment schemes and risk analysis. Furthermore, the catalog of issues discussed by the relevant procedural elements, which means that the audit process, it is possible to identify specific risks and potentials in the supply chain. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? understand the content and intent of the process audit approach as defined in VDA 6.3. The scope of this process audit is the entire product (or service) development process including the post-launch phase in the automotive industry. VDA 6.3 is one of many documents produced by the VDA (Verband der Automobilindustrie), an interest group of the German automobile manufacturers and component suppliers. It has been adopted by German automakers as a supplier requirement. COURSE Internal Process Auditor VDA 6.3 Upgrade 2016 BENEFITS Utilizing the process approach and relevant specific customer requirements, this technique introduces you to the basics for process auditors according to VDA 6.3 DURATION Internal Process Auditor VDA 6.3 Utilizing the process approach and relevant specific customer requirements, this technique introduces you to the basics for process auditors according to VDA days 8

9 Customer Satisfaction HOW CAN YOU BENEFIT FROM THE CUSTOMER SATISFACTION CERTIFICATION? Customer Satisfaction certification demonstrates your commitment towards improving customer services as well as demonstrate to the stakeholders that you are taking the necessary measures to continually monitor, measure and improve customer satisfaction. Moreover, by providing good services to your customers, you can increase the chances of building long-term relationships with them. This leads to good company references, referrals, greater business opportunities and more happy customers. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? Customer Satisfaction helps your organization in establishing a systematic approach to monitor and measure customer satisfaction. Moreover, it provides a framework that guides your organization to plan operations, maintain and improve the monitoring and measure customer satisfaction processes. Organizations that establish the customer satisfaction process will have the opportunity to easily determine the degree of satisfaction (customer s view of quality) and conformity (organization s view of quality). COURSE BENEFITS DURATION Customer Satisfaction Foundation Become acquainted with the fundamentals of customer satisfaction 2 days Customer Satisfaction Lead Manager Acquire the expertise to monitor, measure and manage customer satisfaction 5 days. 9

10 PROBLEM SOLVING HOW CAN YOU BENEFIT FROM THE PROBLEM-SOLVING CERTIFICATION? Root Cause Analysis Certification proves that you possess the necessary knowledge and skills to investigate the root problems/ issues, perform a cost-benefit analysis, and establish the parameters that drive you to the Root Cause Analysis process. By understanding and employing the basic techniques associated with Root Cause Analysis, you will be able to assist your organization to increase its productivity and decrease inefficiencies. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? By supporting critical thinking and advanced problem-solving skills, Root Cause Analysis promotes a proactive culture within your organization. Root Cause Analysis prevents the future occurrence of system and equipment failures, thus, driving continuous and performance improvement. Your organization will facilitate best practices of Root Cause Analysis by selecting and applying a range of problem-solving tools, such as 5 Whys, Ishikawa, Flowchart, Pareto chart, COURSE BENEFITS DURATION Problem Solving Learn the basic elements to conduct a Root Cause Analysis 2 days 10

11 Six Sigma Belts HOW CAN YOU BENEFIT FROM THE SIX SIGMA CERTIFICATION? Six Sigma Belts validate that you are familiar with the fundamental Lean and Six Sigma concepts and that you acquired the necessary knowledge and skills to support an organization in improving a process and implementing the fundamental Six Sigma principles. Certified individuals will have the opportunity to prove that they are skilled enough to identify, analyze and solve problems along with ensuring quality enhancements. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? Six Sigma Belts Methodology helps your organization to improve the quality of its products and processes. Moreover, this methodology will allow your organization to understand how process improvement techniques are used and how they will help the organization to succeed and improve its business processes. COURSE BENEFITS DURATION Six Sigma Yellow Belt Learn about the fundamental principles of Six Sigma 2 days Six Sigma Green Belt Develop the technical knowledge and skills to improve processes in an organizational setting 5 days 11

12 Quality Management Systems based on ISO 9001 HOW CAN YOU BENEFIT FROM THE ISO 9001 CERTIFICATION? This certificate will demonstrate that you possess the necessary expertise to effectively support an organization in implementing and maintaining the best quality processes. You will be able to set out areas of responsibilities throughout the process, which will address the risks and opportunities leading to overall performance improvement. Furthermore, you will be able to deliver consistent services through the effective use of resources and reach your objectives faster. This will enhance your personal performance while improving the quality of your products and/or services. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? A Quality Management System provides you organization with a set of processes and systems which will positively engage employees, build a continual improvement culture, and lead to customer satisfaction. Moreover, this standard will improve your organization s credibility and image by showing that you have met the necessary requirements. This in turn will allow customers to make confident decisions and choose your organization among the rest. According to a study done by the Harvard Business School, companies that adopt ISO 9001 are much more likely to stay in business and, in turn, experience faster sales growth than those that choose not to pursue certification to the quality management system standard. 12

13 COURSE BENEFITS DURATION ISO 9001 Management Overview Comprehend the basic concepts of a Quality Management System (QMS) ISO 9001 Foundation Learn the basic elements to implement and manage a Quality Management System (QMS), requirements presentation 2 days ISO 9001 Internal Auditor Develop the necessary expertise to support an organization in establishing, implementing, managing, auditing and maintaining a Quality Management System (QMS) using the ISO guide lines 4 days ISO 9001 Lead Auditor Develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques 5 days We provide auditing services and certification against ISO 9001 with PECB certification. By effectively implementing ISO 9001 in your organization, you will substantially increase your credibility and competitive advantage in the market. For more information about ISO 9001 Management System Certifications, please contact us at contact@doteleven.net. 13

14 Environmental Management Systems based on ISO HOW CAN YOU BENEFIT FROM THE ISO CERTIFICATION? This certificate will demonstrate your commitment and enable you to develop and advance your professional career in environmental management systems. By becoming certified against this standard, you will gain international recognition, increase resource efficiency, reduce waste and costs, and become part of any organization, where such a certification is compulsory. Moreover, you will have an advantage over other employees because you are following high work standards. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? Environmental Management will help your organization achieve a great advantage over other competitors. It will also demonstrate your commitment and ability to reduce potential negative environmental impacts, while growing business. In addition, your organization will gain marketing advantage by having in place a framework that ensures immediate response to customers and management inquiries. This will show that you are a future oriented organization, which is highly valuable in today s market. 14

15 COURSE BENEFITS DURATION ISO Management Overview Comprehend the basic concepts of an Environmental Management System (EMS) ISO Foundation Learn the basic elements to implement and manage an Environmental Management System (EMS), requirements presentation 2 days ISO Internal Auditor Develop the necessary expertise to support an organization in establishing, implementing, managing, auditing and maintaining an Environmental Management System (EMS) using the ISO guide lines 4 days ISO Lead Auditor Develop the necessary expertise to perform an Environmental Management System (EMS) audit by applying widely recognized audit principles, procedures and techniques 5 days We provide auditing services and certification against ISO with PECB certification. By effectively implementing ISO in your organization will lower operational costs, increase profitability, and gain competitive advantage. For more information about ISO Management System Certifications, please contact us at contact@doteleven.net. 15

16 Occupational Health and Safety Management System based on ISO HOW CAN YOU BENEFIT FROM THE ISO CERTIFICATION? By obtaining an ISO certification, you will prove that you care about the well-being of employees and that you are continually making efforts to enhance their welfare. Furthermore, you will earn a globally recognized certificate on Occupational Health and Safety Management, which will demonstrate that you are aware of the policies and processes needed to reduce work injuries. You will also gain a competitive advantage by improving your brand s reputation and increasing your capacity. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? An Occupational, health and Safety Management system demonstrates that your organization has aligned its strategic direction to the well-being of its employees and other individuals. In addition, it enables your organization to set and evaluate performance measures, which will result in the reduction of the number of accidents and their related costs. 16

17 COURSE BENEFITS DURATION ISO Management Overview Comprehend the basic concepts of an Occupational Health and Safety Management Systems (OH& SMS) based on ISO ISO Foundation Learn the basic elements to implement and manage an Occupational Health and Safety Management Systems (OH& SMS) based on ISO and requirements presentation 2 days ISO Internal Auditor Develop the necessary expertise to support an organization in establishing, implementing, managing, auditing and maintaining Occupational Health and Safety Management Systems (OH& SMS) based on ISO using the ISO guide lines 4 days ISO Lead Auditor Develop the necessary expertise to perform an Occupational Health and Safety Management Systems (OH& SMS) based on ISO 45001audit by applying widely recognized audit principles, procedures and techniques 5 days We provide auditing services and certification against ISO with PECB certification. By certifying your management system against this standard, your organization will improve the performance and efficiency, lower the costs and be compliant with all required regulatory laws and regulations. For more information about ISO Management System Certification, please contact us at contact@doteleven.net. 17

18 Risk Management HOW CAN YOU BENEFIT FROM THE RISK MANAGEMENT CERTIFICATION? Risk Management certification will prove your capabilities to improve the operational efficiencies, and to govern and manage organizational risks. It will enable you to structure a risk management framework based on international best practices which facilitates the identification, analysis, treatment, assessment and evaluation of risks that are or can be faced by the organization. Moreover, this certification will help you to analyze and assess different factors that will improve management techniques across the organization where you operate and improve your personal performance and resilience. WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? Risk Management ensures that your organization has in place an effective risk management program based on best practices, which will enable your organization to manage risks effectively in order to perform well in an environment full of uncertainties. Risk management is a key driver for success and an important part of strategic and operational planning, management decisions, and governance. 18

19 COURSE BENEFITS DURATION Risk Management Introduction Get introduced to Risk Management based on ISO Risk Management Foundation Become acquainted with the best practices of Risk Management based on ISO days ISO Lead Risk Manager Master the implementation of a Risk Management Process based on ISO 31000, and by using risk assessment methodologies given by ISO days 19

20 HOW CAN YOU BENEFIT FROM THE RISK MANAGEMENT CERTIFICATION? The course is designed to provide a comprehensive understanding of how to conduct a successful internal or external audit as part of the audit team or as the audit team leader. Ideal for people who are: required to audit management systems ISO 9001, ISO 14001, ISO 45001, IATF 16949, etc. required to perform internal audits within your organization wish to consolidate any informal experience you may have gained in your career want to become an internal auditor either as a part of an audit team or as an audit team leader are looking to work in the auditing areas of audit planning and implementation of audit programs developing and implement management systems to the new ISO 19011:2018 standards WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? The program is not industry specific as the underlying principles apply across all areas. Students will complete the course with an understanding of the changes between the previous ISO 19011:2002 or ISO 19011:2011 revisions and the new ISO 19011:2018 standards. COURSE BENEFITS DURATION ISO 19011:2018 Upgrade Training This training allows previously trained quality professionals the ability to upgrade their existing ISO Management Systems Auditing qualifications to meet the new ISO 19011:2018 standards. 20

21 EXAMS Examination and certification services, certification exams are offered on: PAPER BASED Paper-based exams are of two types: 1. Multiple choice closed book exam, where the candidates are authorized to use only the exam paper and a pen; or 2. Essay type open book exam where the candidates are authorized to use the following reference materials: A copy of the standard in paper hardcopy Course notes from the Participant Handout Any personal notes made by the student during the course A hard copy dictionary 21

22 TRAINER S EXPERIENCE & COMPETENCES Roland Joldis Trainer & Auditor - 10 years experience in automotive manufacturing industry DAIMLER, TAKATA, ZF-TRW, INTEVA - 8 years experience in quality management Supplier Quality Management & Plant Quality Management - QMS Lead Auditor TÜV SÜD, TÜV THÜRINGEN - Automotive Trainer RQM CERT, TÜV THÜRINGEN - QMS Consultant & Implementer Projects: INTEVA IATF 16949, LUSIPLAST IATF 16949, WebEye CE Cluster QMS, DOT ELEVEN QMS, Najlepsi Electric QMS, 22

23 Training Provider s Competencies IATF 16949: Internal auditor competency Where training is provided to achieve competency, documented information shall be retained to demonstrate the trainer s competency with the above requirements (ISO 19011, ISO 9001, IATF 16949, CORE TOOLS). 1. Internal auditor competences VDA 1-st / 2-nd Party Auditor IATF PECB Certified Lead Auditor IATF Core Tools & Risk Management 23

24 3. Process Auditor acc. VDA Customer Specific Requirements & QMS Lead Auditor 5. Certified Trainer 24

25 IATF 16949: Supplier quality management system development The organization shall require their suppliers of automotive products and services to develop, implement, and improve a quality management system (QMS)[ ] Unless otherwise authorized by the customer a QMS certified to ISO 9001 is the initial minimum acceptable level of development. Based on current performance and the potential risk to the customer, the objective is to move suppliers through the following QMS development progression: a) certification to ISO 9001 through third-party audits [...] DOT ELEVEN SRL ISO 9001 QMS Certification 25

26 Stay Competitive by choosing the right Certification for you and your organization Obtain a certificate that demonstrates that you have the knowledge, experience, and skills that give you and your customers the assurance you need to efficiently operate in an ever-growing competitive environment. We offer excellent programs based on best international practices, field-proven methodologies, and internationally recognized standards, which are acknowledged as a means to promoting professionalism, determination and competencies. A certification helps you gain professional advantage on various fields of ISO standards, and it serves as evidence of your knowledge and commitment to support an organization against persistent, changing and undefined threats in a moderately challenging environment. 26

27 Dot Eleven SRL, Carei, Str. Albinelor nr. 7 Pct. de lucru Oradea, Bd. Stefan Cel Mare nr.136, Et 8, Cam 51 telefon: , web: contact@doteleven.net 27