From The Ground Up: The CIO's Role in New Hospital Construction

Transcription

1 From The Ground Up: The CIO's Role in New Hospital Construction A Complimentary Webinar From healthsystemcio.com Sponsored by Extreme Networks Your Line Will Be Silent Until Our Event Begins Thank You!

2 Housekeeping Moderator Anthony Guerra, editor-in-chief, healthsystemcio.com Ask A Question We will be holding a Q&A session after the formal presentations. You may submit your questions at any time by clicking on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All Panelists. Download the Deck Go to: Shortened link below appears on most slides. View the Archive You will receive an when our archive recording is ready. Separate registration is required.

3 Agenda 45 Minutes 20 minutes: David Chou, CIO, University Of Mississippi Medical Center 5 minutes: A Word From Our Sponsor: Bob Zemke, Director of Healthcare Solutions, Extreme Networks 20 minutes: Q&A w/david Chou

4 From The Ground Up: The CIO's Role in New Hospital Construction

5 16,000 Mile Journey in 3+ years Originally from Los Angeles, CA CIO at AHMC Healthcare (7 hospital health system). Top 20 for-profit hospital system with $3BB in annual gross revenue. Involved with M/A for 12 Hospitals. California Hospital Retrofitting options Senior Director, IT at Cleveland Clinic working internationally in Abu Dhabi. 4M sq ft campus for 364 bed digital hospital. Joint Venture with the Government of Abu Dhabi

6 New Hospital Projects China CHC Healthcare 70% majority stakeholder in a joint venture with the local municipal government of cixi province Portfolio similar to HCA America Yanda International Healthcare city 3000 bed facility including senior living Custom developed application portfolio and IT Middle East Cleveland Clinic Abu Dhabi 364 bed hospital brought by Mubadala Healthcare to create a world class facility in Abu Dhabi Cleveland Clinic process and model Sidra Medical and Research Center, Qatar Academic medical center focusing on women and children care Best of breed application portfolio and IT

7 New Hospital Projects Australia Fiona Stanley, West Australia 783 bed facility that is the largest building project taken on by the Government of Western Australia USA Parkland Hospital, Dallas 64 acre campus and 862 bed full service acute care replacement hospital Existing process

8 Common Theme What is the theme on all new hospital constructions Delay Similar to building a new home or renovation, it is never on time. Expect delays. Once construction is completed accreditation may take time as well.

9 Must Have Elements From Day One Enterprise Strategy Operating process Can t design applications without operation process Labor source and team building End to end training Enterprise PMO Over communicate. Construction changes will impact IT IT and Construction must be aligned This is the key to holding all areas accountable IT also needs a dedicated PMO office

10 Enterprise Strategy Organization operating model (Replicate current process or design from scratch) Critical in application design New leaders join with different perspective. Everyone thinks they have a clear page to design Governance model Joint venture (government, semi-government, private) Staffing model Internal Hire / Outsource Model Huge effect on training and onboarding. How do you train or onboard 1000 new employees

11 Enterprise PMO Internal governance and change management process must be in place Over communicate. Any construction changes will impact IT and vice versa IT and Construction must be aligned This is the key to holding all areas accountable (internal and external stakeholder) IT PMO office that works closely with the Enterprise PMO

12 International CIO role Things to think about People management managing people s life in new country HR on-boarding Budget Constraint ~$1M / bed for total IT budget (Capital and Operational) for new greenfield hospital Expat expectation Typical life span for expat is 2-3 years C suite interaction Multi-cultural environment

13 1. Staffing model Typical expat life is 2-3 years CIO s Priorities 2. Drill the CXOs on operating model Cost of change is very expensive Operating model and strategy What is the operating model. New leaders from disparate locations all have different ideas of how they want to run their department. How does that fit in with the overall model? 3. PMO leaders must be strong 4. Get good at the basics. Don t dream too big

14 Q&A Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All

15 From The Ground Up: The CIO's Role in New Hospital Construction Bob Zemke, Director of Healthcare Solutions, Extreme Networks

16 About Extreme Networks Control Center NetSight Unified NMS Purview Application analytics OneFabric Connect Open API/SDN Mobile IAM - NAC OneFabric Data Center Core and Data Center Networking Services OneFabric Edge Unified Wired/Wireless OneFabric Security NAC Contextual awareness

17 Global Healthcare Customers XXXX XXXX XXXX

18 Thank you

19 Q&A Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All Panelists.

20 Thank You! You will receive an when our archive recording is ready. (Separate registration is required) Thanks to our sponsor: Extreme Networks! CHIME CHCIO Credits Attending our Webinars = 1 CEU Questions/Comments Anthony Guerra aguerra@healthsystemcio.com Go to to view our upcoming schedule and see the last 12 months of archived events.