How we delivered the promise of Ambition 2018 to our employees

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1 How we delivered the promise of Ambition 2018 to our employees 13 September 2018 Employability21 Leuven Bart De Smet CEO Ageas

2 Some facts & figures Our transition journey since 2009 Agenda The realisation of our employee ambition statement The results of our approach Conclusion I 2 I

3 Some facts & figures

4 An international insurer with a local identity Bel 20 company Market Market Cap Cap of of EUR EUR billion billion Top 20 insurer in Europe 39 million customers EUR 34 billion gross inflows 50,000 employees I 4 I

5 Active in 15 countries with a focus on Europe and Asia I 5 I

6 Our transition journey since 2009

7 A DIFFICULT CONTEXT

8 EUR 1.5 billion Market Cap Put option AG Insurance Legal claims Fortisdownfall Ageas s situation in 2009 ± 50 employees at Corporate Center CASHES Legacies of the past Royal Park Investments RBS EUR 6 per Call option BNP shares MCS Conflict with Dutch State and ABN Amro share I 8 I

9 Ranking employer attractiveness PHARMACEUTICALS MEDIA COMPUTER SCIENCE CONSULTANCY BANK INSURANCE Source: Randstad I 9 I

10 1. Pharmaceuticals 2. Media 3. Aeronautics Ranking Computer science & Consultancy 5. High Tech 6. Construction 7. Chemicals 8. Nutrition Bank & Insurance Source: Randstad I 10 I

11 A transformation journey since the financial crisis A clear mission and strategy Stabilizing Financial the group repositioning Prepare for the future Connect21 I 11 I

12 The realisation of our employee ambition statement

13 Our Ambition 2018 statement As a Stakeholder driven insurance company, our success is a reflection of how all stakeholders value their relationship with us over the long term. THIS IS THE KEY TO SUSTAINABLE GROWTH. I 13 I

14 Our Ambition 2018 statement and what this means to our employees We engage with employees who... Love working for Ageas and are proud to be part of a Group that offers opportunities to grow in a stimulating and constantly evolving work environment. Share our view that every employee can make a difference towards the success of the Group where individual contribution is recognised and rewarded. Thrive in a highly collaborative culture based on teamwork and trust. Enjoy the benefit of working with local autonomy and realise additional value by applying best practices across the Group. I 14 I

15 We engage with employees who... Love working for Ageas and are proud to be part of a Group that offers opportunities to grow in a stimulating and constantly evolving work environment. I 15 I

16 We engage with employees who Love working for Ageas and are proud to be part of a Group Our Ageas DNA Creating a clear identity I 16 I

17 We engage with employees who Love working for Ageas and are proud to be part of a Group We made it work by: Involving employees Integration of AXA Portugal Showing trust Being present Sharing our vision and strategy Listening to their story Learning from their expertise and experiences Being transparent A clear and inspiring rebranding I 17 I

18 that offers opportunities to grow in a stimulating and constantly evolving work environment. Ageas Academy I 18 I

19 that offers opportunities to grow in a stimulating and constantly evolving work environment. Digital week I 19 I

20 that offers opportunities to grow in a stimulating and constantly evolving work environment. Connect21 A new strategy designed by internal talent I 20 I

21 that offers opportunities to grow in a stimulating and constantly evolving work environment. Strategic exercise linked to sportive challenge and motivation to adapt a healthier lifestyle 70 participants to the Olympic Triathlon in Lisbon: 40 individuals and 30 teams Connect21 A new strategy designed by internal talent EUR donated to our solidarity foundation in Portugal Big enthusiasm and sense of belonging Physically and mentally fitter employees I 21 I

22 We engage with employees who... Share our view that every employee can make a difference towards the success of the Group where individual contribution is recognised and rewarded. I 23 I

23 We engage with employees who Share our view that every employee can make a difference towards the success of the Group 372 ENTRIES C2C Contest I 24 I

24 We engage with employees who Share our view that every employee can make a difference towards the success of the Group ATDP ADVANCED ANALYTICS DATA MANAGEMENT SOLUTION IMPLEMENTATION 31 PARTICIPANTS 24 BUSINESS PROJECTS 15 IMPLEMENTATION PHASE I 25 I

25 where individual contribution is recognised and rewarded. On boarding A clear action plan On diverse domains Salary & benefits Work-life balance Wellbeing at work Development and training Career perspectives Flexible Income Plan I 26 I

26 We engage with employees who... Thrive in a highly collaborative culture based on teamwork and trust. I 27 I

27 We engage with employees who Thrive in a highly collaborative culture based on teamwork and trust. We encourage creativity and give space to test new ideas I 28 I

28 We engage with employees who Thrive in a highly collaborative culture based on teamwork and trust. I 29 I

29 We engage with employees who... Enjoy the benefit of working with local autonomy and realise additional value by applying best practices across the Group. I 30 I

30 We engage with employees who Enjoy the benefit of working with local autonomy and realise additional value by applying best practices across the Group. Knowledge sharing from East to West I 31 I

31 We engage with employees who Enjoy the benefit of working with local autonomy and realise additional value by applying best practices across the Group. Ageas Valley Knowledge sharing across the Group I 32 I

32 I 32 I The results of our approach

33 Market Cap of EUR 1.5 billion Market Cap of EUR 9.5 billion Ageas today EUR 6 per share EUR 45 per share EUR 6 per aandeel 45 employees at Corporate Center 150 employees at Corporate Center I 34 I

34 Put option AG Insurance Legal claims Fortisdownfall Ageas today Royal Park Investments Legacies of the past CASHES Largely solved RBS Call option BNP shares MCS Conflict with Dutch State and ABN Amro I 35 I

35 Employee engagement Survey I 36 I

36 Conclusion

37 Conclusion - Work-life balance HEALTH INDIVIDUAL - Wellbeing at work - Motivation to adapt a healthier lifestyle - Sportive challenges ABILITY SUSTAINABLE EMPLOYABILITY - Ageas Academy - Digital Week - ATDP ORGANISATION AGILITY RESILIENCE - Encourage creativity - Give space to test new ideas - A clear identity - On boarding - C2C contest - Development of the new strategy I 39 I

38 From a company in crisis towards a growth company Conclusion A clear strategy and choices were we stick to By actively involving our employees I 40 I