There are no onsite facilities catering facilities, however, Wimbledon centre is just a few minutes walk away.

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1 Guide to Preparing for your Assessment Centre Welcome to your guide to preparing for your assessment centre day. Read this whole document thoroughly as it will help you prepare for a successful assessment. Please ensure you bring all the necessary documentation outlined in this guide as without all the relevant documents we will not be able to assess you. If you have any questions or issues with your preparation please give our recruitment team a call on Important Information The dress code for the assessment centre is business wear/smart attire. The assessment day begins at 9:00am so plan in advance to arrive on time as late comers may not be admitted. We generally finish around 5pm dependent on group size. There are no onsite facilities catering facilities, however, Wimbledon centre is just a few minutes walk away. Documentation Required Please provide both the originals and photocopies of documents 1) to 4): 1) Passport The front cover page and double photo page 2) Proof Of UK bank account This can be no more than 3 months old and must clearly show: account number, sort code, branch address and account holders name. Be aware of online banking you may need to request a copy from your local branch. 3) Proof of UK address E.g Driving License, Utility Bill (not a mobile phone bill), or bank statement if it shows your UK address. 4) Proof of National Insurance Number - You will need to bring both the original and photocopy of either your national insurance card or a recent pay slip clearly showing your NI number (within 3 months). You can also use a HRMC or DWP letter (no more than 3 months old) 5) A1 - Please fill in all of the asterisked * sections of the form (Please see the completed example on 6) P46 - Complete page 1 as your circumstances would be whilst on season 7) Uniform Sheet complete for the programme you have been invited in for. 8) Personal Information Sheet complete fully noting both the first and last name of your emergency contact. 9) Self-certify medical form - this should be completed, dated and signed. Page 1 of 5

2 Qualifications Please bring with you both originals and photocopies as appropriate for your role: Child Care (Including Youth Squad WSI) : Water Sports Instructor: Chef Roles Including Chalet Chef: Valid DBS & First Aid Certificate Instructor qualifications & valid first aid certificate Qualifications e.g. (701/ 702 & City & Guilds qualifications) Chalet Hosts: Chalet Cookery Course Certificate / Enrolment confirmation / Relevant catering qualifications. Resort Driver: Mountain Bike Guide: Mountain Bike Mechanic: Fitness Instructor: Maintenance Person: Resort Representative: All Supervisors & Management: MBLA Trial Cycle Leader or equivalent qualification Cytech level 2 as a minimum Fitness instructor qualifications Relevant industry qualifications & full, clean UK driving license Individual Presentations All candidates will be required to deliver a presentation dependent upon the job role you have applied for. The presentation is designed to assess your personality as much as the content so don t forget to make eye contact, smile and bring your personality across as much as possible. Please note we cannot guarantee access to a laptop or projector so please ensure you create an alternative method to deliver your presentation just in case. Titles TOUR OPERATIONS Senior Resort Representatives/ Ski Shop Manager - (5 minutes) How will I motive, monitor and manage my team of resort representatives to ensure the resort team exceeds their sales and first impressions targets Resort Representative/ Ski Tech Reps - (3 minutes) Having selected a resort where Alpine Elements operates catered Chalets / Hotels and explain The steps I will take to ensure I exceed sales and first impressions targets Driver - (3 minutes) Demonstrating your knowledge of French driving laws, Vehicle Safety and Maintenance, present How I will maintain the company vehicle and deliver an excellent customer experience Page 2 of 5

3 Mountain Bike Mechanic - (3 minutes) The steps I will take to ensure I meet and exceed set targets for sales for Bike Servicing Mountain Bike Guide - (3 minutes) How I will manage a group of guests of varying abilities and fitness levels on a challenging guided ride. Maintenance Person - (3 minutes) When completing maintenance tasks in Chalets and Hotels I will avoid intruding upon customers and consider their needs by Ski Techicians - (3 minutes) Deliver a sales speech (as if talking to customers) including benefits and unique selling points of purchasing helmets and ski insurance. HOSPITALITY Hotel Manager / Hotel Assistant Manager (5 minutes) I will Motivate and Manage the Hotel team to meet and exceed Sales and Customer Satisfaction targets by. Housekeeper Supervisor (5 minutes) I will motivate and manage my team of Room Assistants to exceed hotel cleanliness scores and customer satisfaction targets by Bookkeeper/ Administrator & Receptionist Roles - (3 minutes) How I will motivate, monitor and manage my team of Hotel Assistants to ensure the resort Hotel exceeds its Sales and Customer Satisfaction targets Restaurant Supervisor (5 minutes) How I will motivate, monitor and manage my team of Hotel Assistants to ensure the Hotel exceeds its Customer Satisfaction targets Bar/Restaurant Supervisor (5 minutes) How I will motivate, monitor and manage myself and my team of Bar & Hotel Assistants to ensure the Hotel exceeds its Bar Sales and Customer Satisfaction targets Hotel Assistant / Room Assistant- (3 minutes) In my role I will exceed customer expectations by Bar Assistant - (3 minutes) As a Bar Assistant I will maximise bar sales by.. Waiter - (3 minutes) I will exceed my service targets and run my station of 24 covers efficiently by CHALETS Resort Chalet Manager (5 minutes) How I will motivate, monitor and manage my team of Chalet Hosts to ensure the resort team exceeds their First Impressions targets and Packed Lunch Sales Chalet Chef (3 minutes) Catering for up to 35 guests in a small kitchen may present challenges but I will overcome them by.. Page 3 of 5

4 Chalet Host (3 minutes) Bake a cake suitable to present to our guests for afternoon tea in your chalet and present I have prepared this cake for afternoon tea in my chalet because. Chalet Staff Trainer (5 minutes) How are you going to improve chalet hosts customer satisfaction scores for food and cleanliness by utilising your previous work experience? CATERING Head / Sous Chef (5 minutes) Prepare a seven day menu plan and bring food samples to present I have considered the following factors when developing my seven day menu plan Chef De Partie (CDP) / Chalet Chef (3 minutes) Prepare and bring with you samples of your Pastry skills; I prepared the following Pastry samples because.. Commis Chef (3 minutes) Prepare and bring with you a selection of vegetables and/or fruit to present My different knife skills Kitchen Porter / Night porter (3 minutes) Write and deliver an appropriate My Welcome Meeting to deliver to guests upon arrival CHILD CARE Kids Club Activity Leader (3 minutes) Prepare a daily Activity Plan and present I have designed this activity plan suitable for the children in my care because. Youth Squad Watersports Instructor (3 minutes) How I will manage a group of children of varying ability to ensure they are gaining new levels while in a safe and fun environment. WATERFRONT Activities Manager (5 minutes) How I will motivate, monitor and manage my team of Waterfront Staff to ensure the resort team exceeds their Watersports Staff, Staff Presentation and Welcome Speech targets. Activities Supervisor (5 minutes) The importance of Operating Procedures and steps I will take to ensure they are followed by my team... Beach Senior (5 minutes) How I will ensure high levels of safety and tuition are delivered at all times. Bosun/Watersports Instructor (3 minutes) The Steps I would take in repairing a broken board. Also How I will manage my time between teaching and repairing broken kit. Page 4 of 5

5 Watersports Instructor (5 minutes) Choose one of the below presentation topics as you would present to students on a level 1 dinghy/start windsurf course. Visual aids and hand-outs are recommended. Theory Chat on Tides Theory Chat on Wind & Weather Theory Chat on Safety Apprentice Instructor (3 minutes) Write and deliver an appropriate Welcome Meeting which you will deliver to guests upon arrival. This must be relevant to a specific resort and property within our programme. Fitness Instructor (3 minutes) What sessions you would like to run in resort and why? Also explain the benefits of one of the following to students: Zumba or Aqua Aerobics or Stretch and Relax Photographer (3 minutes) How I will meet and exceed photo sales targets in resort. Also display a printed portfolio of some of your work Good luck! Alpine Elements HR and Recruitment Team #beinyourelement Page 5 of 5