Organisational Unit/ Department

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1 The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title Team Leader Doorways Employee no: tbc Employee Name Date December, 2015 Division/ Entity/Location Western Victoria Ballarat Community Church (BCC) - Doorways program Organisational Unit/ Department BCC THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination. AUSTRALIA SOUTHERN TERRITORY S MISSION AND VALUES Mission The mission of The Salvation Army Australia Southern Territory is: Transforming lives: working for personal renewal through Jesus Christ, that touches and integrates the whole person Caring for people: engaging with others in need, without discrimination Making Disciples: patterning lives on Jesus Reforming Society: acting on the structures of society to restore justice Values The values of The Salvation Army Australia Southern Territory are: Human dignity: respecting the sanctity of human life as being made in the image of God. We affirm the worth and capacity of all people. Justice: acting with integrity and fairness, without discrimination, and being an advocate for the disadvantaged; managing all resources responsibly as stewards. We promote healthy and whole relationships, and good society. Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We work for reconciliation, healing and transformation for all people and creation. Compassion: engaging with others in the Spirit of Jesus. We feel compelled to stand with and do something about another s suffering. Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others. Page 1

2 All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory s mission and values and comply with Official Minutes, policies and procedures. Position reports to Director of Ministries BCC Reportable Positions Doorways Case Workers x3,financial Counsellor, Men s Shed Coordinator, casual staff, administration, PLP/Counsellor and volunteers Position Purpose To provide coordination and supervision of the Doorways Service at BCC. Qualifications To oversee the Doorways Case Workers, Financial Counsellor Doorways volunteers, Administration, and PLP/Counsellor, Community Meals Program (Hub on Eureka), Supermarket, and Men s Shed to ensure the management and delivery of high quality services. To deliver Doorways through an evidence based case management framework To ensure high quality case work is delivered to clients and the community. To ensure BCC Doorways Programs are managed well, including the oversight and management of staff and volunteer rosters, and securing donations to sustain both ER and Meals Program. Ensure integration is maintained and strengthened between corps and Doorways Program, including the continuation and further development of outreach ministries currently undertaken Prayer Ministry, Alpha, Coffee Talk, and Recovery Ministries with view to further development in collaboration with Corps Officers. Minimum qualification in Community Services or other relevant human services discipline of Diploma is essential, Significant experience in the Community Services Sector is essential Experience with The Salvation Army or other industry organisation is advantageous. Award (if applicable) SCHCADS Award 2010 Classification SACS Level 6, up to Pay Point 3 Welfare stream 30 hours per week (00.72 EFT) Resource Management tbc Total staff management (EFT) 3 EFT, plus casuals 40+Volunteers Prerequisites Current Police Check Current Driver s licence Working With Children s Check PD BCC Team Leader Doorways_final_ December 2015BCC.doc Page 2

3 Personal Competencies Required Willingness to work in accordance with The Salvation Army s mission and values, and comply with Official Minutes, policies and procedures. A commitment to work with and empower a diverse range of people with respect and sensitivity, without judgement or discrimination. Highly developed interpersonal and communication skills, both verbal and written Ability to be reliable, flexible, resilient and self motivated A commitment to work effectively and collaboratively as part of a team, with the ability to monitor own performance and that of the team Highly developed organisational and interpersonal skills Commitment to ongoing education and personal development. Job Competencies Required Knowledge of pressures faced by disadvantaged community members and knowledge of human development, health and family issues Ability to work with staff and volunteers collaboratively to develop plans and set goals Demonstrated experience in and genuine commitment to engaging with individuals and families in crises Knowledge of and the ability to access various community resources relevant to each individual or family need Ability to advocate effectively on behalf of individuals and families and to network with relevant community organisations Demonstrated experience and skill in leading a multi-disciplinary team and sound supervision skills, and a willingness to participate in training as deemed necessary by Director of Ministries. Sound administration skills, including data collection processes and computer and software knowledge ie. MS Office suite. Key Result Areas Key Activities Standard Measures Leadership & Supervision Undertake strategic planning and CQI in conjunction with Director of Ministries and staff Strategic Planning and CQI undertaken and monitored as per identified timelines Conduct monthly supervision for all direct reports All direct reports participate in monthly supervision Provide support, supervision and direction to volunteers Volunteers are recruited and supervised in line with TSA Policy and Procedure Conduct the Performance, Plan and Review process for all direct reports All direct reports participate in the Performance Plan and Review process as per TSA policy and procedure Represent BCC at relevant meetings and community forums as directed by Director of Ministries BCC is actively represented at relevant meetings and forums PD BCC Team Leader Doorways_final_ December 2015BCC.doc Page 3

4 Key Result Areas Key Activities Standard Measures Model professional work ethic, reliability, punctuality, flexibility and accountability In conjunction with staff, monitor the intake, screening and case work of individuals and families accessing the service in line with the Doorways Model Assist in the recruitment and orientation of staff and volunteers in conjunction with the Director of Ministries Manage and supervise rosters for volunteers participating in Doorways Programs Supermarket, Second Bite Program, Meals Program (Hub on Eureka) Team follow policies and procedures and work within the TSA code of ethics Individuals and families accessing the service receive a high quality and holistic service, without discrimination. Recruitment and orientation of staff occurs as per TSA policy and procedure. Maintenance and upkeep of rosters, ensuring duties are covered at all times, including after-hours requirements. Recruiting new volunteers. Program Management Monitor programs through regular meetings with staff and review of financial and statistical reports Monitor referrals, monitor the intake and screening of individuals and families presenting in crises Monitor the provision of appropriate assistance in the form of material aid, information, referral, support, counselling and advocacy To implement a an evidence based case management framework Ensure service delivery methods promote best practice standards Ensure staff follow up in the form of referrals, phone calls and written correspondence Collect, record and dispatch relevant data/information as required by TSA and funding bodies including SAMIS Keep up to date with relevant current government policies Maintain and monitor all necessary documentation to ensure consumer files/cards and other written Programs operating effectively and targets, standards and performance measures are met Referrals processed and intake and screening undertaken as per agency policy and procedures and sector standards Individuals and families in need are assessed and provided with the appropriate assistance and support without discrimination Partnerships are in place to provide wrap around services for clients Service delivery methods reflect current best practice standards Program and service delivery methods regularly reviewed and revised as required Appropriate follow up and referral is provided The service is compliant with data collection requirements and funding body requests Able to understand and articulate requirements of relevant government policies PD BCC Team Leader Doorways_final_ December 2015BCC.doc Page 4

5 Key Result Areas Key Activities Standard Measures information is completed in a timely manner and consistent with service and finding body requirements. Consumer documentation is accurate and current at all times. Team Participation Attend Doorways Team Meetings Work with other staff and partner organisations to achieve consumers goals Contribute to a positive team environment and be proactive in problem solving workplace issues Regular attendance at team meetings Consumers assisted to achieve goals through positive collaboration with other staff and partner organisations Work place issues identified and discussed at supervision and team meetings. Professional Development Actively participate in TSA Performance Plan & Review process Actively participated in Performance Plan & Review process Implement Performance Plan for Professional Development in consultation with Director of Ministries Engaged in professional development in accordance with Performance Plan Participate in monthly supervision with Director of Ministries Maintain current knowledge of service sector and network with relevant agencies Participated in monthly supervision Current knowledge of sector and positive relationships within partner organisations maintained. WH&S Maintain WH&S & Risk Management records in accordance with Salvation Army policy & procedure. Identify risks or hazards within the workplace and mitigate. Maintain knowledge of and participate in relevant risk prevention. Comply with statutory requirements of the Salvation Army policies and procedures and all instructions of managerial and supervisory staff. Ensure all incidents are reported according to TSA and DSS policy and requirements WH&S & Risk Management records accurate and up to date. Ensure identified risks or hazards are promptly addressed in line with the Salvation Army policies and procedures. Participate in relevant WH&S and Risk Management training. Maintain safe and healthy work place relationships. Meet all Salvation Army WH&S policy and procedures Incident reports meet all policy requirements Other Duties Supervise students Engage with local secondary schools Volunteers Programs Students objectives are achieved and Educational Institution requirements are met Ensure schools are engaged in relevant activities PD BCC Team Leader Doorways_final_ December 2015BCC.doc Page 5

6 Key Result Areas Key Activities Standard Measures Perform extra duties as requested by Director of Ministries or Corps Officer and in accordance with the scope of this position through our centre in accordance with VCAL and TSA requirements in partnership and collaboration with school staff. Other duties performed as required Employee s Signature: Date: Print Name: Manager s Signature: Date: Print Name: PD BCC Team Leader Doorways_final_ December 2015BCC.doc Page 6