FUTURE-PROOFING YOUR BUSINESS

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1 + (230) TRAINING & CONSULTING FUTURE-PROOFING YOUR BUSINESS

2 CONTENTS 5-10 MANAGEMENT AND LEADERSHIP INNOVATION AND EXCELLENCE HUMAN CAPITAL DEVELOPMENT PERSONAL DEVELOPMENT FUTURE READINESS THE ADECCO GROUP The Adecco Group is the world s leading provider of HR solutions. With more than 33,000 FTE employees and a network of 5,600 branches in over 60 countries and territories around the world, we offer a wide variety of services, connecting close to 750,000 associates with well over 100,000 clients every day. ADECCO MAURITIUS When we started out 13 years ago, workplaces looked very different. Jobs for life were a given quite simply, people stayed put. Fast forward to today and the entire employment landscape has changed. There s increased temporary staffing, talent mobility, and a global requirement to deliver working patterns that meet candidates needs without impacting business performance. Here at Adecco Mauritius, we ve followed every evolvement, every transformation, every new initiative. Every step of the way. These days we re proud to help develop our clients ways of working. To disrupt established ways of thinking and help them to devise the new ideas that will drive the HR Solutions industry forward. Our story is one of innovation. Of pushing boundaries. Of smashing conventions. Of ensuring that conformity is no longer the norm. We ve trail-blazed. We ve pioneered. We ve been the leaders of the workplace revolution. And our story doesn t end here OUR STAFFING SERVICES Permanent Placement Headhunting Temp. Staffing OUR HR SERVICES Talent Development HR Consulting HR Outsourcing Temp. Staffing

3 LEARNING AND INNOVATION We have recently expanded the services of our Training and Consulting arm. With the support of the R&D of Adecco Group, we have designed some signature courses in line with the needs and demands of our local market. These new courses/services will target the future of work and flexible working arrangements, accelerated leadership programme for millennials with an innovative approach and training methodology. TRAINERS COURSES DELIVERY ACCELERATED LEARNING Action-packed training that make participants feel energized and motivated to apply their new knowledge and skills and have a lasting impact. Apply the seven key principles : 1. Learning involves the whole mind and body. - INDUSTRY EXPERTS - TRAINED BY ADECCO - CONSULTANCY - SIGNATURE - CHALLENGE BASED - FUTURE READY - ACCELERATED LEARNING - FACILITATION & PARTICIPATIVE - CREATING EXPERIENCE 2. Learning is creation, not consumption. 3. Collaboration aids learning. 4. Learning takes place on many levels simultaneously. 5. Learning comes from doing the work itself (with feedback). 6. Positive emotions greatly improve learning. 7. The image brain absorbs information instantly and automatically. 3 4

4 MANAGEMENT AND LEADERSHIP Our leadership training will enable participants to meet the challenges of their management role. Our lead trainer will meet with the leadership within your organization to understand the needs, challenges and opportunities, and customize the course content and delivery using a project-based approach. Accelerated Leadership Programme Management Fast Track Team Motivation and Dynamics Setting Objectives Workshop 5 6

5 ACCELERATED LEADERSHIP PROGRAMME MANAGEMENT FAST TRACK Identify your current preferred management and leadership style. MANAGEMENT! LEADERSHIP Increase your ability to motivate and empower your people to perform. 27 Establish clear objectives and performance standards for your people. The ALP course offers resources for both new and seasoned leaders to become more adept at developing employees, inspiring and guiding teams, managing change, and influencing stakeholders across an organization. Key topics Organizational structure Understanding the management role Effective communication Your leadership style Motivating your people Delegating to grow Negotiating and influencing Emotional Intelligence Managing difficult situations Speaking assertively and with confidence Develop the talent of your people using appropriate situational approaches. Understanding how organizational behavior can lead to organizational Emotional Intelligence & management in today s corporate world. Create a supportive culture within your organization. This developmental course which focuses on all the key tools and techniques required of managers in modern day business environment. It ensures that participants are fully equipped with the essential management and leadership skills and confidence to achieve success. Motivate, manage and lead your team to meet objectives and deliver results. Set and reach both personal and team objectives using delegation and time management skills. using empathy and constructive feedback. Develop your communication skills with greater impact to manage better meetings Recognize the need for change within your team and organization. 68 HOURS 34 HOURS 7 8 MANAGEMENT AND LEADERSHIP

6 TEAM MOTIVATION AND DYNAMICS SETTING OBJECTIVES WORKSHOP TEAM Managing people and achieving success can be challenging. This course aims to help improve your team s morale and performance with effective motivational tools. You will learn communication techniques to engage your team to collaborate and achieve objectives. Identify motivators and demotivators in the workplace. Apply motivational theories in workplace scenarios. Develop your team s objectives and strengths. Encourage diversity through mutual respect to achieve successful corporation among team members. situation and provide solution through positive feedback. This interactive and practical course brings together the essentials of priority setting. Through various group activities, adequate tools and techniques, you will be coached to set and achieve objectives daily. Identifying the role and importance of objectives settings. Setting SMART objectives. Understanding the link between setting objectives and business results. The measurement of learning outcomes. 5 HOURS 3 HOURS 9 10 MANAGEMENT AND LEADERSHIP

7 INNOVATION & EXCELLENCE Whilst innovation needs to follow a structured process to produce the right outputs, it should also inspire employees. Teams will have to get rid of assumptions and adopt a design thinking mindset. Our courses in Innovation and Excellence will push participants to challenge their thinking process and inspire them to generate new ideas. Innovative Problem Solving Lean Six Sigma Yellow Belt 11 12

8 INNOVATIVE PROBLEM SOLVING LEAN SIX SIGMA - YELLOW BELT Develop innovative and creative skills to assess and solve your workplace problems. Understand principles of Lean and and your colleagues creative thinking skills. Identify and eliminate waste in the workplace. Organizations today require team members to stop working in silos, and collaborate on tasks, assignments and projects. However, team members are often not equipped with the right tools and knowledge to ensure these get done in an effective and efficient manner. Inspired by the Lean Six Sigma methodology, this course will provide participants with the creative and innovative tools and processes required to generate solutions to workplace problems. Assess the impact on the business of your recommendations for change. Use random pictures and brainwriting to lead innovative and creative problem solving sessions. Understand how to present new ideas to secure the buy-in of others to implement change. Construct a report that clearly outlines the thinking process, conclusions and recommendations for making change happen. However effective your business systems and processes, they are subject to on-going internal and external changes. Without the ability to innovate, these systems and processes become stagnant and lose their relevance, and have an adverse impact on performance, profits and competitiveness. This training is designed to provide participants with a good understanding of the basic Lean Six Sigma methods and prepare them not only to participate as contributors to Lean Six Sigma projects, but also to start to address simple improvements in their own working area. Understand Six Sigma and its Identify root-cause to solve business problems. Apply the DMAIC process to manage Lean Six Sigma projects. 6 HOURS 18 HOURS INNOVATION & EXCELLENCE

9 HUMAN CAPITAL DEVELOPMENT Our courses on human capital provide innovative project leader skills, behaviours, and strategies for recruiting employees, reducing employee turnover, promoting employee development and retaining a talented, flexible and diverse workforce, whilst at the same time dispensing courses using the accelerated learning methodologies. Master Apprentice Accelerated Learning Employment Law for Line Managers Recruitment Skills for Line Managers Developing Performance Culture in the Workplace Conducting Effective Performance Appraisals 15 16

10 MASTER APPRENTICE EMPLOYMENT LAW FOR LINE MANAGERS styles, and adapt to the style of the target audience. Identify sections of the employment laws under the scope of the line-manager and HR partners. Roles and responsibilities of line-managers and HR partners on the subject. training in any environment to various target audience. Deal professionally with personal issues Focusing on the basics of course design, delivery and feedback mechanism, this crash course gives to the new as well as to the experienced trainers an exposure to the Accelerated Learning Methods. Filled with practical exercises and valuable content, the course will equip the trainer with all the successful tools to deliver a high-impact course and create a lasting memory for the learner. Build and add on your current experience (for experienced trainers). Make use of training techniques that enhance learning and development. Too often, managers are not wellinformed about the employment law and changes therein. This highimpact practical course introduces the participant to the world of employment law and HR related challenges that all managers are responsible for and help develop confidence in dealing with HR and employment law issues in the workplace through a series of practical exercises and tools. Discern between authorized and unauthorized leaves. Understand how the employment law impacts on the manager s role. Avoid legal issues and costs by being aware of the changes in the legislation. Learn about accelerated learning methodology and apply it during course delivery. disciplinary issues. 8 HOURS 6 HOURS HUMAN CAPITAL DEVELOPMENT

11 RECRUITMENT SKILLS FOR LINE MANAGERS DEVELOPING PERFORMANCE CULTURE IN THE WORKPLACE RECRUITMENT Recognize the importance of adopting a structured recruitment process and the use of relevant selection methods. PERFORMANCE Understanding philosophy /model/ process/ cycle. Understand the workplan and its components (KRAs, KTs and KPIs). Recruiting the best candidate requires some practical skills; unfortunately, these skills are not limited to the HR partners alone. Our training course in recruitment and selection is ideal for managers with limited experience of recruitment. It develops skills and confidence in interviewing new entrants, to produce an accurate assessment, as well as understanding the whole selection process. Screen candidates CVs or application forms using an agreed selection criterion for a job role and identify anomalies for further research. interview to ensure they create the engagement. Shifting today s focus from human resources to human capital, this course helps to promote and improve employees effectiveness by designing a continuous process where managers and employees work together to plan and review objectives for the success of the organization and the satisfaction of the individual. Owning your Performance Agreement. Understanding the key levers to success in your role. Familiarizing with the PMS template of your organization. Understanding the importance of Continuous Feedback. accurately assess the candidate s potential suitability for the role. How to manage your appraisal? (the Appraisees checklist). 6 HOURS 3 HOURS HUMAN CAPITAL DEVELOPMENT

12 CONDUCTING EFFECTIVE PERFORMANCE APPRAISALS APPRAISALS Understanding the setting objectives process and how to apply the methodology. It does not matter whether one is a first-time manager or a middle manager as the same skills set apply to every work place. This course identifies the benefits of conducting effective Performance Appraisals through participative workshops. It is suited to those who are not familiar to appraisal and or have limited experience in the area. Establishing the importance of desirable behaviours in an organization. Improve two-way communication as well as listening skills and tackle performance issues objectively. Apply empathy with team and help them to perform better by achieving their KPIs. 6 HOURS 21 22

13 PERSONAL DEVELOPMENT Personal development is about improving your quality of personal and professional life. However, you must be equipped with the right tools to put it into action successfully. Our personal development courses include areas relating to self-awareness, managing conflicts and relationships, and communicating effectively. Better Communication Skills at Work Conflict Management Personal Branding The Art of Feedback 23 24

14 BETTER COMMUNICATION SKILLS AT WORK CONFLICT MANAGEMENT COMMUNICATION SKILLS Identify the barriers that prevent team members to engage with their managers or other team members and respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills to get ahead in the workplace. CONFLICT MANAGEMENT Analyze and understand the key practical and theoretical concepts of This practical, challenging and interactive course explores the techniques required for you to achieve positive outcomes through interaction with others in the workplace. Learn when to cooperate and when to compete. The conflict management course equips team leaders with the fundamentals of conflict resolution and coach them to harness the power of positive conflict. In this course, you ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. Articulate the theoretical and practical components of negotiation and mediation and explain the link How to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or ) for your messages. Analytically and theoretically management styles. 4 HOURS 4 HOURS PERSONAL DEVELOPMENT

15 PERSONAL BRANDING THE ART OF FEEDBACK EMPLOYEES SUCCESS Understanding the importance of professionalism. Receive feedback calmly, clearly, and ensuring team members to keep giving it. Adjust feedback style and approach, dynamics. Contribute to your employees success by focusing on their professional etiquette. This course focuses on essential leadership presence and business etiquette training skills to enhance their prospects for growth within an organization. Establish a professional presence through personal style. Using appropriate communication methods and tools in the workplace. Giving feedback is a skill which develops over time. This course focuses on the simple seven-step principle to help managers to improve and motivate employee s performance. It has been designed to develop the confidence required to provide and receive both positive and negative feedback in the workplace. Using the seven-step feedback model. Implement strategies to build a culture of feedback inside your organization. Become a feedback leader 4 HOURS 3 HOURS PERSONAL DEVELOPMENT

16 FUTURE READINESS When talking about the future of work, there is a lot of debate around the impact of artificial intelligence (AI) and robotics on jobs, skills and wages. Our courses help participants realize that as the workforce evolves, we must break free from the industrial-era habits, develop a more liquid approach, and ensure a more productive and equitable future. Emotional and Social Intelligence in Today s Knowledge Era Flexible Work Arrangements Millennials & The Future Work 29 30

17 EMOTIONAL AND SOCIAL INTELLIGENCE IN TODAY S KNOWLEDGE ERA FLEXIBLE WORK ARRANGEMENTS EMOTIONAL INTELLIGENCE Distinguishing between emotional intelligence and other forms of intelligence. FLEXIBLE ARRANGEMENT Understand the concept of Develop through a participative workshop a policy framework for More than a trend, E & S Intelligence course focuses on the role our emotions plays in the quality of our interaction and communication with others within the workplace. Understanding why emotional intelligence is considered a key factor of success. Identifying the elements of emotional performance. Understanding the impact of emotions on communication. Many organizations have invested heavily in perks and offices that make their team members feel welcome and enthusiastic. Also, there is a belief that putting in a specific amount of time in the office proves a firm work ethic, with a strong association between quantity and quality. Does the number of hours spent in the work environment automatically result in a higher quality of products or services? What would the workplace look like if workers worked less but produced the same amount? Could all stakeholders support such a solution? that will be implemented. Identify steps to ensure success for the team, the individual and the business. arrangements into the team environment. within your business team. working and learn how to overcome them. 6 HOURS 6 HOURS FUTURE READINESS 31 32

18 MILLENNIALS & THE FUTURE WORK IS YOUR ORGANIZATION FUTURE-PROOFED? MILLENIALS generations, their beliefs and values. OPERATIONS EXCELLENCE Recognising the millennials as being the majority workforce. As millennials continue to join the workforce in droves, companies must be ready to work with these young people, whose values differ greatly from their generational predecessors. To maintain employee retention and productivity while improving company services, businesses must understand the importance of the millennial generation workforce. Our course aims to help people managers and business leaders better understand this paradigm shift and be prepared for the change. 6 HOURS Identifying their skillsets and understanding intrapreneurship. What millennials really want and the clash points. Millennials and the gig economy. Employerbility vs employability. LEADERSHIP FUTURE OF WORK Human Capital Technology Space Millennials have grown up in a time of rapid change, giving them a set of priorities and expectations sharply different from previous generations. They are transforming the workplace. And today, millennials represent 30% of the Mauritian population, and in some cases, almost 50% of the organization s workforce. And with the advent of automation, some 30% of jobs are at risk of being automated, whilst others will be amplified by AI. We help your business develop the skills required to future-proof your career and organization