Job Information Pack Contract Compliance and Performance Officer (Permanent) TAFF/221

Transcription

1 Job Information Pack Contract Compliance and Performance Officer (Permanent) TAFF/221

2 A new opportunity has arisen within our expanding Maintenance department. The purpose of the post is to maintain and develop existing databases to ensure compliance checks are processed and carried out for our assets. You will be expected to manage large quantities of data, process information and provide management information on a regular basis; attention to detail and high levels of accuracy are a must. You must also have proven practical experience of working with IT systems including Microsoft packages such as Excel and Word. If you re a confident communicator, have a natural flair in administration and are keen to develop existing working practices this may be the role for you. TAFF/221 Contract Compliance and Performance Officer 35 hours a week 20,579 21,852 per annum Based at our Head Office in Canton To apply for the above post and to view all our current vacancies please visit Closing Date: Tuesday 12 th July 2016 at 9am Interview Date: Wednesday 20 th July 2016

3 Job Description Post: Responsible To: Purpose of the post: Contract Compliance and Performance Officer Customer Service Manager (Maintenance) This post will be responsible for ensuring the administration, development and implementation of asset management data and stock compliance contracts. The role will involve the collation of supplier expenditure and performance data to support the delivery of compliant contractual requirements and all associated duties. Main Functions: Assisting the Customer Service Manager in the management and development of service contracts. Developing management systems for key compliance documents. Ensure service check dates are booked in a proactive manner and followed through with performance checks. Establishing and maintaining electronic and hard copy files for each project, which will include the use of spreadsheets, databases and maintenance based IT systems. Producing compliance reports for management on a regular basis. Comply with the Association s Health and Safety Policy, reporting any matters of concern to the Health and Safety Officer and ensuring compliance with Health and Safety legislation as this relates to the Association s properties. Updating management on a regular basis to ensure that all issues of non-compliance are raised. Adhere to strict regulatory guidelines imposed. Contribute effectively as a team member. Contribute to organisational performance through cross departmental working to meet objectives set out in the Association s Strategic Plan and the planned programme. Deliver exceptional customer service, which will involve the assessment of performance and delivery to improve our customer service. Key Duties: Ensuring the co-ordination and compliance of a range of issues such as: Fire safety checks, Stair lifts, Asbestos, Gas safety etc (this list is non-exhaustive and will include a range of other issues). Assisting with the checking of CP12 (Landlord Gas Safety Certificate) information for accuracy and compliance, to include smoke alarm checks and legionella awareness. Ensure up to date employers liability certificates are held and stored correctly. Developing and transferring the current asbestos records to a database and maintaining the information with an asbestos register. Collating information for insurance claims. Assisting with maintaining accurate fire records from all checks completed including setting up an electronic record of fire safety checks from the current paper system. When required- maintaining stock surveys and coordinating checks ensuring work has been carried out to a high standard Update the Customer Service Manager with regards to upcoming checks/work. Develop and present reports relating to stock management. Assisting when required with asset management records. Maintaining anniversary and key dates for each contract. This job description is indicative of the range of current duties and responsibilities for the post, it is not comprehensive. This post is expected to develop over time with the skills and knowledge of the post holder and it is essential therefore, that it is regarded with a degree of flexibility, so that changing needs and circumstances can be met. All changes will be discussed with the post holder.

4 Education Person Specification Essential GCSE or equivalent including English and Maths * Desirable CLAiT Qualification or any other relevant qualification * Microsoft Office Qualification * Experience & Knowledge Experience of working in an administration role * Understanding of asset management * Working knowledge of asset management * Understanding of maintenance within the housing sector * Clear understanding regarding the importance of compliance * Skills and Aptitude Ability to prepare and deliver clear concise reports * Ability to schedule and programme work on a timely basis * Analytical skills- ability to collate data and interpret * Competent user with practical experience of Microsoft Office including Excel, databases packages and Outlook * Excellent written and verbal communication * Ability to represent the organisation and network with other agencies and develop relationships in a professional manner * The ability to communicate in Welsh. * Personal Qualities Excellent organisational skills * Ability to manage large quantities of data in an organised manner * A flexible and positive approach to work demands * Professional and positive attitude * A customer service focused attitude * A collaborative approach to problem solving * Ability to work under pressure and identify key priorities * Confident communicator and decision maker * Commitment to the Associations values and equal opportunities * Diversity To encourage individuals to value diversity and challenge behaviour which * undermines the ethos of equality

5 Conditions of f Service Salary: Contract Type & Length: Working Week: Location: References: Probationary Period: 20,579-21,852 per annum This post is being offered on a permanent basis You will be required to work 35 hours a week. Office hours are: Monday to Thursday 9am to 5pm Friday 9am to 4pm You will be located at our Head Office in Canton. Appointments are subject to receipt of a minimum of two satisfactory references. These should be from your current and previous employers. Family members cannot be used as referees. New staff appointed to this post will be subject to a 6 month probationary period If you have any queries relating to this job, please contact Human Resources on:

6