Keele Postgraduate Association. Bar & Entertainment Manager. Keele University & the KPA

Transcription

1 Keele Postgraduate ssociation Bar & Entertainment Manager Keele University & the KP Keele University Keele University is the UK's leading campus based university offering a premium student experience. The University offers a truly international appeal with students from over 120 countries and has one of the largest student residential communities of any university in the UK. In the 2014 National Student Survey Keele was ranked 1st nationally and continues to be a top ten University for graduate employment. Keele University promotes interdisciplinary and multi-disciplinary scholarship making a distinctive contribution to higher education by emphasising the strength of a broader educational programme. Keele Postgraduate ssociation (KP) The Keele Postgraduate ssociation began life in 1963 as the Keele Research ssociation (KR), a group dedicated to obtaining on-campus accommodation for postgraduate students. It was the first students union in the United Kingdom dedicated exclusively to the support of postgraduate students. Situated in the second floor common room of Keele Hall, also known as the Gun Room, the KR became committed to the social side of the research community, soon becoming the voice of postgraduate interests within the University. Now known as the KP, the ssociation is now a small students union providing representation and support services for approximately 3,600 postgraduate students at Keele University. The Committee is comprised of two full-time elected officers, two part-time officers, and a small number of voluntary positions. These officers act as a conduit between the student body and Keele University, sitting on over 30 committees and working groups throughout the organisation. The KP s social space, the recently refurbished KP Clubhouse, sits in the centre of campus and provides food and refreshments to postgraduate students and University staff. Department: Responsible to: Responsible for: Keele Postgraduate ssociation, KP Clubhouse KP Chair Day to day operation of KP Clubhouse, events, and staff. Salary: Salary: 23,000 + performancerelated bonus Hours: per week

2 Role Summary: To manage the day to day operational running of the KP Clubhouse and organisation of events and entertainment. To manage and develop the wet and dry service provision, and support the performance of the team to:. Provide excellent customer service. Maintain and improve long-term commercial financial sustainability. Organise and deliver a variety of events and entertainment to postgraduate students and staff. Maintain high standards of hygiene and health and safety. Ensure high standards and efficiency of work. Implementation and maintenance of impeccable record-keeping and administrative systems. Main Duties and Responsibilities: Ensure the Clubhouse is open on time and that it is ready for business. Organisation of a wide variety of social events and entertainment throughout the year. Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue, and ensuring that tasks are effectively delegated to staff members Complete daily paperwork to ensure the safe running of the Clubhouse, and for those standards to be monitored and maintained throughout staff shifts. Pre-empting and actively responding to problems that arise and keeping management up to date. Ensure that staff are adhering to opening hours, completing start and end of day jobs to a high standard, all back and front of house areas checked and secured, adhering to responsible retaining practices, and that the Clubhouse is in excellent order for service at all times. To ensure that staff are actively monitoring and maintaining all areas within their remit, i.e. toilets, smoking area, beer garden. To ensure that staff are maintaining and cleaning equipment Oversee cash handling procedures and deal with banking, invoicing, and associated administration. Organise and attend all staff meetings. Provide supervision and assist in the timely and accurate completion of tasks in relation to the following: 1. Tills To optimise all till operation and cashing up procedures and ensure all staff are following these correctly. Coordinate with IT services to ensure the EPoS system is maintained. 2. Stock and deliveries Ensure stock is ordered, received, and secured in cellar and store rooms on delivery.

3 Ensure that detailed checks of deliveries are being carried out for accuracy and quality of product. Ensure that stock rotation is applied when storing deliveries and that the correct storage method is applied to each product. Ensure that stock levels are being monitored throughout shifts and replenished as required. Ensure that the recording of wastage by staff is carried out accurately. 3. Training and oversight of staff Oversee activities of staff and take ultimate responsibility for ongoing levels of service and professionalism on the premises Liaise with the Clubhouse Supervisor to monitor and support new staff and organise colleagues for staff to shadow for their first few shifts. Take the lead with coaching and developing staff, and liaising with the Clubhouse Supervisor as required to identify training needs. Brief staff of any developments they should be aware of, such as external events happening within the University, changes to legislation, etc. 4. Health & Safety Ensure high standards of health and safety are maintained at all times. Ensure required daily cleaning tasks, both front and back of house, are completed and work has been carried out to a high standard. Ensure the storage areas are kept in a clean, tidy, and safe condition. Ensure any faults or problems with equipment and the Clubhouse building generally are reported to relevant individuals, University departments, and contractors. Work in a way that minimises risks to the health and safety and security of self and others, and ensure that all staff are operating and are trained to operate to the same standard. Ensure all cleaning products and any other substances that could cause a health risk are used in accordance with the relevant safety guidance. To maintain procedures (fire evacuation policy, lone working policy, etc) within the KP Clubhouse, and ensure all staff are fully aware are following them. 5. Legislation, Finance, and Policy To work together with the KP Committee, taking responsibility for the production of an annual business plan, budget, and key management reports on behalf of the KP Clubhouse, including the collection and analysis of information to inform decision making and policy development in line with the ssociation s mission and core values. ccuracy and efficiency when dealing with routine administrative and financial matters. To be responsible for maintaining and developing existing administrative systems and processes, as well as consulting, advising on and implementing improvements as appropriate and agreed. To ensure all legal, regulatory, and licencing requirements of the KP Clubhouse are fulfilled (ie insurance, alcohol licencing, staff training)

4 To manage and reconcile Clubhouse funds in compliance with financial regulations ensuring that operational efficiency and cost efficiency is maintained. To understand and actively support all organisational policies relevant to your role, including Green Impact and health and safety inspection procedures/expectations. Ensuring that the KP s aspirations to reduce environmental impact and promote sustainability are adhered to, the Clubhouse s recycling and sustainability policies are followed at all times, and that Green Impact objectives are followed. To work within the policies set out by the KP Committee and Trustees, as well as those stipulated by the University and by law. 6. Personal Development Ensure personal mandatory training is up to date. Review own work against the requirements for the role, and identify any development areas. ttend (where practicable) training activities appropriate to the role and personal development within the role. Demonstrate a commitment to personal and professional development to meet the changing demands of the job; participate in appropriate training activities. bility to observe and define priorities and timetables in the achievement of strategic and operational objectives. dhere to the University's environmental policy and procedures and seek to promote environmental sustainability within area of responsibility. 7. Equality, Diversity, Health and Safety and Strategy strong commitment to the principles and practice of equality and diversity. Thorough understanding and application of the Dignity and Respect Framework. Take reasonable care of the Health and Safety of yourself and that of any other person who may be affected by your acts or omissions at work. Co-operate with Keele University in ensuring as far as is necessary, that Statutory Requirements, Codes of Practice, University Policies and School/Departmental health and safety arrangements are complied with. 8. Other Comply with all regulatory and Clubhouse policies and procedures relevant to the performance of own role. Participate in audit programmes, as required. To be responsible for the procurement of event and office equipment, and to process staff pay and expenses. To liaise with the KP Committee, dministration Coordinator, and external parties on a regular basis to ensure relevant information is communicated effectively. Ensuring that the KP Clubhouse is at the centre of Keele s postgraduate community through the organisation and marketing of regular events. To work in a manner which supports the future sustainability of the KP and KP Clubhouse.

5 Developing working relationships with relevant organisations such as KeeleSU and relevant University departments. To become reasonably familiar with general and wider trends in areas of student union activity. To support relevant elected officers with ensuring effective and positive lines of communication with all key groups of stakeholders. To attend and contribute to, where relevant and appropriate, operational meetings on behalf of the KP Clubhouse. To work independently with minimum supervision and routinely use initiative and problem-solving skills. This is not intended as an exhaustive list of duties or a restrictive definition of the post but rather should be read as a guide to the main priorities and typical areas of activity of the post-holder These activities are subject to amendment over time as priorities and requirements evolve and as such it may be amended at any time by the line manager following discussion with the post holder. This post is unlikely to meet the relevant criteria to allow the University to issue a Certificate of Sponsorship. pplications from candidates who require a Certificate of Sponsorship to work in the UK will be considered against the requirements stated in the recruitment documentation. Recruitment decisions will be made in accordance with the UK Visas and Immigration guidance. The KP is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background. In addition, all staff are currently paid a living wage of 7.20 as a minimum. In line with Keele University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. pplicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment. The KP is committed to equal opportunities and will seek to ensure that all job applicants and staff are treated fairly, with respect, and without bias.

6 Evidence Key = pplication I = Interview R = References T = Test P = Presentation (or a combination) KP Clubhouse & Events Manager Criteria Headings Qualifications/ Education/ Training Essential Four GCSE s Grade -C including Maths and English (or equivalent) or equivalent experience. Relevant alcohol licencing qualification (ie BIIB Level 2) Personal licence holder Relevant food hygiene certification Evidenced by Desirable Evidence of extensive continuing professional development Leadership qualification (ILM or similar) Membership of professional organisation (ie BII) Evidenced by Experience Evidence of working as bar manager and of supervising a large team Responsibility for operation of all aspects of a busy bar, I, R, I IT qualifications: ECDL Stage 1&2/NTQ 3/CLIT 2 or 3 Experience of working within the provision of student entertainment, I Experience organising and marketing events and

7 Skills/ ptitudes/ Competences/ entertainment bility to lead and supervise a team Excellent customer care skills Good time management and ability to prioritise effectively ble to delegate effectively ble to work unsupervised demonstrably broad understanding of the nature of Students Unions and their provision of support and entertainment Numerate with a high degree of accuracy and attention to detail comprehensive knowledge of health and regulations, food hygiene, alcohol licencing, financial aspects of running wet and dry services, human resources best practice Excellent IT skills, in particular advanced skills in Microsoft Excel and Microsoft Word. Broad knowledge of the commercial operations of a small hospitalitybased business Experience in organising, promoting, and delivering student entertainment and events bility to work to tight deadlines Excellent communication and interpersonal skills including the ability to produce reports and disseminate information in a professional manner Evidence of a commitment to personal professional development and development of subordinates ble to deal calmly and confidently with a diverse range of customers Confident in dealing with a diverse customer base commitment to ensuring

8 high standards of hygiene, quality, cleanliness and presentation Flexible/adaptable and calm under pressure bility to drive change where required Effective decision-making skills ble to build a rapport with others quickly Flexibility with working hours I I I I Closing date for applications: 5pm, 17 th June 2016 Interviews will be held on: 23/24 June 2016 Post reference: KP1604 pply by ing a CV and covering letter to kpa.chair@keele.ac.uk by 5pm, 17 th June 2016.