INDUSTRY HEALTH AND SAFETY PROGRAM Work Plan March 21, revised

Transcription

1 INDUSTRY HEALTH AND SAFETY PROGRAM Work Plan March 21, revised

2 Table of Contents Background... 3 About go2hr... 3 go2hr s Partnership with WorkSafeBC... 3 Staffing... 4 Governance... 5 go2hr s Board of Directors... 5 IHS Steering Committee... 6 IHS Technical Advisory Committees (TACs)... 6 Strategic Objectives and Supporting Tactics... 7 TLMS Strategic Priority... 7 Goal... 7 Objectives... 7 Program Administration & Management... 8 Stakeholder Engagement... 9 Occupational Health and Safety Services...11 Certificate of Recognition (COR) Program...12 Performance Measures

3 BACKGROUND About go2hr go2hr is BC's tourism and hospitality human resource association. As labour market specialists, we coordinate the BC Tourism Labour Market Strategy and give businesses the HR tools they need to become employers of choice. We provide employers with labour market information, Programs and resources in the areas of recruitment, retention and training, including a free tourism job board, labour and compensation research, health and safety initiatives, industry training, Serving It Right, FOODSAFE by Correspondence and emerit. Formerly known as the Hospitality Industry Education Advisory Committee (HIEAC) and go2, go2hr has supported BC s tourism and hospitality industry since Bringing together employers, employees, government, educators and associations, we can help build the skilled workforce our industry needs to thrive through 2020 and beyond. For more information about go2hr, visit go2hr s Partnership with WorkSafeBC In 2006, WorkSafeBC approached go2hr to take on the role of Safety Association and Certifying Partner for the tourism, hospitality and food and beverage industry. After considerable consultation, five major industry associations (BC Hotel Association, Restaurant Canada, BC Restaurant and Foodservice Association, Canada West Ski Areas Association, Alliance of Beverage Licensees of British Columbia) endorsed this concept and signed letters of support for go2hr to take on this role on behalf of the industry. A contract with WorkSafeBC was signed in January 2009 and go2hr created an Industry Health and Safety (IHS) Program to develop and execute a plan to deliver these services. Since 2009, go2hr has implemented the Health and Safety Association (HSA) and Certificate of Recognition (COR) Certifying Partner (CP) work through developing an internal team dedicated to these initiatives, with support and oversight from go2hr as a whole. 3

4 STAFFING Andrea Hinck Manager, Industry Human Resources Development Kori Gryschuk Program Manager, Health & Safety Zito Kare Health & Safety Specialist Anne Alvaro Program Assistant 4

5 GOVERNANCE Governance of this portfolio is through the go2hr Board of Directors. The IHS Program Steering Committee provides input into go2hr s IHS Program, including the Certificate of Recognition (COR) Program. The Steering Committee supports the development and implementation of the IHS Program business plans and assists in the successful completion of activities and projects. As needed, Technical Advisory Committees (TACs) may also be created to provide input into specific IHS Program projects. Under the direction of go2hr, each project-based TAC is an ad hoc committee created for the temporary purpose of providing technical, operational feedback and guidance on specific projects and tactics, which are outlined in the IHS business plans, that the Steering Committee is unable to provide input on. go2hr s Board of Directors The go2hr Board of directors currently includes the following individuals and organizations: Eda Koot (Chair), General Manager, Pacific Gateway Hotel Heidi Romich (Vice Chair), Owner/Operator, The Heid Out Restaurant and Brewhouse Kate Dodd (Past Chair), Director of Finance, Human Resources and Workers Safety, Mount Washington Alpine Resort JJ Belanger, General Manager, Crystal Cove Beach Resort Kathy Cooper, CEO, Kootenay Rockies Tourism Michel Duprat, Managing Partner, Fountainhead Pub Jason Forbes, Operations Director BC, Keg Restaurants Ltd Arlene Hall, Director, HR, Fairmont Waterfront Hotel Glen Mandziuk, President and CEO, Thompson Okanagan Tourism Association Kate Pelletier, Dean of Instruction, Schools of the Arts, Hospitality & Tourism, Industry & Trades Training, Selkirk College Ian Powell, Managing Director, Paul s Restaurants Ltd. & General Manager, Inn at Laurel Point Paul Street, Director, Food and Beverage, Whistler Blackcomb 5

6 IHS Steering Committee The go2hr IHS Steering Committee currently includes the following individuals and organizations: Ryan Stimming, Risk Manager, Panorama Mountain Village Resort Bill Senghera, Business Consultant/ Risk Manager, White Spot Restaurants Kira Cailes, Safety Manager, Whistler Blackcomb Cheryl Elliott, Director, Human Resources, St. Eugene Golf Resort and Casino Shatha Al-Reihani, General Manager, The Plaza Hotel Kamloops Josh Sears, Owner, Zipzone Adventure Park Kris Jamieson, Restaurant Manager, Morgan Creek Golf Course Liana Buljevic, Human Resources Advisor, Fairmont Pacific Rim Sandra Stewart, People and Culture Advisor, Coast Hotels and Resorts Lorne Scarlett, Industry Labor Services Specialist, HSA, WorkSafeBC Rommel Dela Resma, Industry Labor Services Specialist, Partners Program (COR), WorkSafeBC IHS Technical Advisory Committees (TACs) These committees are created on a temporary, as-needed basis for specific projects and include subject matter experts and stakeholders from the industry who can provide input to the relevant projects. 6

7 STRATEGIC OBJECTIVES AND SUPPORTING TACTICS TLMS Strategic Priority The Tourism Labour Market Strategy (TLMS) Strategic Priority is to identify and communicate best practices related to human resource management for a range of business types, sizes and locations throughout BC. Goal The overarching goal for the Industry Health & Safety (IHS) Program is to engage and support the BC tourism and hospitality industry in creating and continually improving healthy and safe workplaces. Objectives To support this goal, there are four strategic objectives, summarized into four major categories: Program Administration & Management 1. To improve the IHS program s efficiency, accuracy, quality, consistency, and sustainability. Stakeholder Engagement 2. To increase the number of BC tourism and hospitality sectors, businesses, supervisors & employees engaging in the IHS Program. Occupational Health & Safety Services 3. To assist the industry in effectively creating and maintaining safe and healthy workplaces through education, training, events, services, advice, resources and communications. Certificate of Recognition (COR) Program 4. To maintain and continually improve the Certificate of Recognition (COR) Program. 7

8 Program Administration & Management Strategic Objective: To improve the IHS program s efficiency, accuracy, quality, consistency, and sustainability. Activities Tactics Timeframe Perform consultation and research to help guide the direction of the IHS Program Maintain an IHS Steering Committee and various ad-hoc, project-based Technical Advisory Committees (TACs) Regularly survey participants of existing program offerings to assess industry satisfaction Review annual industry and employer injury data from WorkSafeBC Identify and develop alternative revenue streams Automate and streamline IHS & COR Program administration Evaluate and improve business plan performance Develop IHS Program Work Plan & budget and complete WorkSafeBC Funding Applications Hold webinars with focus on topics relevant to the industry Develop strategies to increase the HSA levy Review current processes and identify required automation & streamlining Engage external trainer on process mapping Develop inventory of all IHS program administrative documentation Review technology and identify options for web-based processes Regularly track progress against business plan goals and metrics Develop Annual Report Q2 Q2 Q2-3 Q2-3 Q2-3 Q3 Q1 8

9 Stakeholder Engagement Strategic Objective: To increase the number of BC tourism and hospitality sectors, businesses, supervisors & employees engaging in the IHS Program. Activities Tactics Timeframe Identify and engage stakeholders from all sectors of the industry and regions of the province Leverage go2hr marketing & communications strategies, tactics and resources Attend and present at industry events and conferences Host regional OHS Roundtables Meet one-on-one with targeted industry employers (focus on small employers) Pilot the regional Champions Program Target industry events which give opportunity to increase go2hr s awareness Promote HSA levy to groups representing new Classification Units (CU) Recognize all new COR certifications, including hosting a COR certification ceremony and developing appropriate communications. Consider elevated exposure for any particularly newsworthy certifications Utilize website functionality, e- communications and social media channels Develop and distribute 2017 HIS/COR brochures Develop promotional merchandise/swag Run a campaign/contest, to increase traffic to the website Provide sponsorships, including NAOSH Week BC and Day of Mourning ongoing Q1 ongoing ongoing Q4 Q2 Q3 Q1 9

10 Leverage and collaborate with partners and stakeholders in the community, representing the needs of the industry, and sharing best practices Participate in the Canadian Association for Safe Hospitality (CASH)committee and host an in-person meeting in BC Assess the need of a TAC for New & Young Workers Volunteer on the North American Occupational Safety and Health (NAOSH) Committee Take part in HSA and CP meetings Collaborate with WorkSafeBC and industry associations Q2 10

11 Occupational Health and Safety Services Strategic Objective: To assist the industry in effectively creating and maintaining safe and healthy workplaces through education, training, events, services, advice, resources and communications. Activities Tactics Timeframe Provide access to OHS resources Communicate industry trends, stats and best practices through go2hr s communication channels Develop and reprint articles on hot topics with focus on small businesses. In partnership with WorkSafeBC, develop ski area knee injury reduction resource In partnership with WorkSafeBC, develop F&B laceration injury reduction resource ongoing Q3-4 Q3-4 Review & Update resource library Review current resources and ensure that all links and content updated Provide resources for small employers (guidelines, checklists, tips) Training programs Review and update the OHS Program Fundamentals course Host various webinars on relevant topics Increase profile of go2hr as a Health & Safety Advisor Host regional H&S Summit Hold two regional H&S summits Enhance sponsorship program Offer a choice of topics through breakout sessions Q2-3 Q2 ongoing Q3 & Q4 Q1-2 Q1-2 11

12 Certificate of Recognition (COR) Program Strategic Objective: To maintain and continually improve the Certificate of Recognition (COR) Program. Activities Tactics Timeframe Administer COR Program Manage administration of COR Lifecycle for employers Incorporate changes to WorkSafeBC COR Standards & Guidelines into go2hr Policies and Procedures, processes, audit tool Initiate a meeting with WorkSafeBC to discuss change of account registration for COR Provide front-line customer service, and Support employers participating support to employers participating in in COR program in developing COR program their programs, preparing for audits and achieving COR certification Develop an info package for promoting benefits of COR certification Rebrand the existing OHS Program Gap Analysis service to COR Audit Gap Analysis and continue to deliver service to COR registered companies Resources Develop online training program for SECOR internal auditors Develop an online COR Self- Gap Analysis tool (in collaboration with BCMSA) Audit Quality Assurance Perform a quality assurance (QA) on all audits Perform the required WorkSafeBC-initiated Verification Audits (WIVAs) Launch SECOR program Develop print material (postcards) Develop a launch campaign to promote the new program Q1 Q1 Q2 Q2 Q2 Q2 12

13 Activities Tactics Timeframe Administer SECOR Program and provide support to small employers Facilitate SECOR Internal Auditor training Communicate the value of COR to small employers Create video for small employers re: SECOR (i.e. interview, share success story) SECOR survey Solicit small employers feedback on the new program and implement action plan for required changes COR Internal Auditor Deliver COR Internal Auditor training Provide educational professional development opportunities to COR IAs Administer the COR IA recertification process COR External Auditor Host web conference meetings to COR EAs, providing updates on go2hr s COR program, trends in industry and ensuring consistency amongst all EAs Administer the COR EA recertification process Perform COR External Auditor Quality Assurance (AQA)/Shadow/Verification Audit on one COR External Auditor Q3-4 Q4 Q2 & Q4 Q4 13

14 PERFORMANCE MEASURES Objective Metric Actual Target Engagement Employers engaged in IHS Program 849 Baseline + 20% Presentations to industry Attendees at industry presentations 602 Visits to the IHS section on the go2hr website 22,809 26,400 New CUs levied under HSA program 1 Service Resources available in IHS Resource Library Resource Library downloads / views 5,461 6,500 OHS Fundamentals training - registrations OHSPF course number of module completions OHS Advisor Sessions 8 Attendees at regional OHS Summit N/A 50 Webinars delivered 6 6 Webinars registered participants COR New COR employer registrations Net new employers certified for the first time OHS 2 10 Audits initiated/requested by WorkSafeBC 3 QA Audits done by Certifying Partner 1 1 CP-initiated QA Audits - QA Audits of External Auditors done by Certifying Partner External auditors trained and recertified 2 Internal auditors trained and certified for the first time for large employers Internal auditors trained and recertified for large employers Internal auditors trained and certified for the first time for small employers