Road Maintenance (4720P)

Transcription

1 4-42 Program Outcome Statement The Road Maintenance Section ensures that County maintained roads are safe, accessible and well maintained by providing responsive, cost effective and quality maintenance and repair of concrete, asphalt, drainage facilities and vegetation management at all times under all conditions for the traveling public. Headline Measures 16% 1 100% 80% 60% 40% 20% 0% 8% 0% Percent of Hours Spent on Unscheduled Work Asphalt, Concrete and Pav ement Traffic Control (signs & legends) Drainage Facilities Vegetation Management Percent of Customer Survey Respondents Rating Services Good or Better 91% 90% 90% 9 86% 77% % Serv ice Request Street Sw eeping Story Behind Baseline Performance The Section s responsibilities in all areas including: customer service; emergency response; street sweeping; permit inspections; complaint investigation; sidewalk maintenance and repair; landscaping for County owned facilities; storm damage prevention and clean up; culvert maintenance; and road repair and maintenance continue to be performed with quality results and in a timely professional manner. The Section s flexibility, adaptability, responsiveness and awareness of the needs of the County, the general public, and the environment are reflected on an ongoing basis in program priorities. During 2002 and 2003 the Section received the results of a consultant s analysis of current practices and recommendations for future development of a maintenance management program for road maintenance. A work team was created to review the report and assess the direction and methods including software selection that would be best suited to help the Section reach goals. Phase II and III of this project remain a Section priority. The adoption and utilization of a maintenance management system will improve the quality of roads within the County, increase customer service, reduce complaints and reduce costs within the Department. In response to customer and environmental concerns regarding herbicides, mowing, and other practices used in roadside vegetation management, Road Maintenance looked for alternative methods including the design and development of a new piece of equipment used for ditch paving. The equipment was tested during FY 2002 and 2003 with favorable results and the use will be expanded during FY 2003 and Research continues in the areas of mulching, the use of pine oil as a weed deterrent, infrared eradications and environmentally friendly herbicides. New methods will be implemented as they are determined effective, safe and financially feasible. Training was initiated for staff and the Section s written environmental practices and procedures are being expanded and revised. The development and expansion of the Integrated Vegetation Management Program remains an ongoing priority. Consideration will also be given to informing the public as to the methods and impact of the Section s Integrated Vegetation Management Program. Staff concerns related to standardized procedures, training and cross-training of employees have been addressed with inhouse training programs including the Train the Trainer program, expanded safety training with a focus on injury prevention, Phase I of the development of Road Maintenance

2 4-43 Policies/Practices and the Watershed Protections Program Maintenance Standards. During 2003 and 2004, the Section will also need to address the anticipated loss of supervisory and lead staff due to retirement, and how best to utilize career development training to prepare staff for advancement. Overall, the Section continues to look for new processes and equipment that will help improve service to their customers and reduce costs. In FY , staff evaluated new pavement materials, tested new techniques in road sealants, improved or modified equipment, monitored the effectiveness of new technology in the reflectivity of signs and expanded the use of thermo-plastic striping and legends on roads for increased longevity. The inmate labor program, implemented in FY , has been an effective tool in reducing roadside debris and in supporting the Section s storm prevention program. The program will continue at its current level with consideration given to expansion if financially sound. As part of the Agency restructure three positions, two Construction Inspectors and one Public Works Technician, and related activities have been transferred to the new Road Operations Unit. Include as part of the Program, public information of County practices related to vegetation management and the use of environmentally safe practices Expand and Advance Ongoing Training and Development of Standards and Procedures Assess current and future training needs of the Section as related to job performance, skill level, current techniques and methodologies and career development Increase emphasis on developing leadership skills in staff as part of succession planning for key unit positions such as Supervisor and Manager Evaluate the effectiveness of the processes currently being used to develop the policies and standards practices and manuals to see if the workgroup should be expanded to provide a broader experience and knowledge base Expand Environmental Awareness training to assure staff is knowledgeable of current practices and legislation Program Priorities The Road Maintenance Program will meet performance targets by doing the following: Enter into Phases II and III of the Maintenance Management System Begin implementation of software package and activity based maintenance management methodology Load software program with baseline information Develop training program and methodology for use of new software system Evaluate the potential for a joint benchmarking project with Alameda, Contra Costa and Santa Clara Counties Expand the Integrated Vegetation Management Program Research new methods and technology of vegetation management and the effectiveness/cost of the methods in relation to customer service, environmental concerns and efficiency Expand the current practice of ditch paving on the Coast side of San Mateo County to reduce erosion, repetitive maintenance, and spraying Implement use of mulching and chips on roadsides and traffic islands to reduce vegetation, recycle green waste and reduce disposal cost

3 4-44 Performance Measures Summary Table Performance Measures FY FY FY FY FY What/How Much We Do Number of service hours for: 31,470 4,635 21,986 20,469 38,688 4,921 18,099 22,015 5,000 4, 4, Number of maintained miles Primary - Secondary Total productive hours for the Road Maintenance section (includes overtime and on call hours) 107, , , ,000 1 How Well We Do It (Quality) Percent of work completed according to schedule for: 9 100% 8 88% 97% 96% 9 9 Cost per mile $18,101 $18,830 $18,830 $17,000 $ Percent of productive hours lost as a result of injury 2.1% 5.3% % Number of hours spent on unscheduled work for: 2, , ,200 2, , Percent of hours spent on unscheduled work for: 7% % 10% 9% 7% 10%

4 4-45 Performance Measures FY FY FY FY FY Is Anyone Better Off? (Outcome) Number and percent of customer survey respondents rating services good or better: - Service requests - Street sweeping 66 / 148 / 77% 127 / / 86% 75 / / 7 75 / 90% 100 / 7 75 / / 80% Number of accidents (includes pedestrians & bicyclists) Note: Customer surveys are distributed to different areas each year based on a multi-year survey plan. The number of survey recipients/residents within an area can vary widely from one section to another. The number of completed survey responses returned will vary accordingly. Resource Allocation Summary Revised Recommended Change Recommended Salary Resolution (3.0) 65.0 Funded FTE (3.0) 65.0 Total Requirements 5,755,745 6,566,626 6,882,043 7,259, ,838 7,586,720 Total Sources 466, , , , ,977 Net County Cost 5,289,584 6,011,091 6,278,066 6,655, ,838 6,977,743 NCC Breakdown Road Fund 6,278,066 6,655, ,838 6,977,743 Program Net County Cost This program is not funded by the General Fund and therefore has no Net County Cost. Its operations are fully funded by State and Federal revenue. The Net Count Cost in this unit is fully offset by the negative Net County Cost in the Road Construction Unit.

5 4-46 FY Program Funding Adjustments The following are significant changes from the FY Revised Budget to the FY : 1. Adjustments to Provide Current Level of Services Budget adjustments have been made as follows: inclusion of merit increases and negotiated labor increases, deferral of the annual vehicle replacement payment for the Landscaping Program and miscellaneous adjustments to operating expenditure appropriations based on current level spending , , Agency Restructure The Agency restructure has resulted in realignment of activities with programs and three vacant classified positions have deleted from this Program. 0 (273,797) 0 0 (273,797) (3) TOTAL FY PROGRAM FUNDING ADJUSTMENTS 0 (377,838) 0 0 (377,838) (3) FY Program Funding Adjustments The following are significant changes from the FY to the FY : 3. Adjustments to Provide Current Level of Services Budget adjustments have been made as follows: inclusion of merit increases and negotiated labor increases in addition to reductions in operating costs for the Landscape Maintenance Program. 5, , ,839 0