Table of Contents. Preface... iii Introduction... xi. Chapter 1: Evolution of Organizational Behavior... 1

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1 Table of Contents Preface... iii Introduction... xi Chapter 1: Evolution of Organizational Behavior Introduction Definition of Organizational Behavior Four Elements of Organizational Behavior Key Concepts of Organizational Behavior Disciplines Contributing to Organizational Behavior Major Historical Developments in Organizational Behavior Hawthorne Experiments for Studying Organizational Behavior Illumination Experiments ( ) Relay Room Experiments ( ) Mica Splitting Test Room Experiments Mass Interviewing Program ( ) Bank Wiring Room Study ( ) Levels of Organizational Behavior Significance of Organizational Behavior Managerial Skills Influencing Organizational Behavior Challenges Faced by Organizational Behavior Summary Key Terms Exercise Multiple Choice Questions Short Answer Type Questions Long Answer Type Questions Chapter 2: Foundations of Individual Behavior Introduction Concept of Organization... 24

2 vi Table of Contents Definition of Organization Organization as a System Characteristics of an Organization The 7-S Framework of an Organization Types of Organizations Learning Organization Organization and Individual Personality Concept of Personality Determinants of Personality Values Relationship between Personality and Values of an Employee Personality Theories Personality, Behavior and Performance Attitude Components of Attitude Job Attitude Learning Behaviorism Congnitivism Constructivism/ Social Learning Perception Definition of Perception Elements of Perception Factors Influencing an Individual s Perception Perceptual Process Distortions in Perception Significance of Perception Attribution Theory of Perception Developing Perceptual Skills Summary Key Terms Exercise Multiple Choice Questions Short Answer Type Questions Long Answer Type Questions Chapter 3: Motivation Introduction Concept of Motivation Features of Motivation... 74

3 Table of Contents vii Factors Affecting Motivation The Process of Motivation Theories of Motivation Maslow s Hierarchy of Needs Theory X and Theory Y Herzberg s Two Factor Theory / Motivation-Hygiene Theory McClelland s Theory of Needs Goal Setting Theory Equity Theory Vroom s Expectancy Theory ERG Theory Cognitive Evaluation Theory Cognitive Dissonance Theory Behavior Modification Theory Motivational Techniques Significance of Motivation Pre-Requisites of an Effective Motivation Summary Key Terms Exercise Multiple Choice Questions Short Answer Type Questions Long Answer Type Questions Chapter 4: Leadership Introduction Definition of Leadership Characteristics of a Leader Functions of a Leader Types of Leaders Leaders versus Managers Leadership in Different Cultures Leadership Theories Charismatic Leadership Theory Trait Theory Behavioral Theories Contingency Theories Leadership Styles Emotional Intelligence and Leadership Effectiveness Recent Developments in Leadership Summary

4 viii Table of Contents 4.8 Key Terms Exercise Multiple Choice Questions Short Answer Type Questions Long Answer Type Questions Chapter 5: Group and Team in an Organization Introduction Group Need of a Group Types of Groups Group Dynamics Group Properties Group Decision-Making and Its Techniques Concept of a Team Team Culture Types of Teams Stages of Team Development Team Diversity Team Effectiveness Difference between a Group and a Team Management by Objectives (MBO) Features of MBO Process of MBO Summary Key Terms Exercise Multiple Choice Questions Short Answer Type Questions Long Answer Type Questions Chapter 6: Conflict and Negotiation Introduction Conflict Three Views on Conflict Characteristics of Conflict Classification of Conflict Sources of Conflict Levels of Conflict Conflict Process Relationships between Performance and Conflict Outcomes of Conflict

5 Table of Contents ix Conflict Management Global Implications of Conflict Negotiation- An Approach to Conflict Resolution Negotiation Process Negotiation Process Other Approaches for Conflict Resolution Summary Key Terms Exercise Multiple Choice Questions Short Answer Type Questions Long Answer Type Questions Chapter 7: Organizational Culture and its Management Introduction Organizational Culture Formation and Sustenance of Organizational Culture Types of Organizational Culture Functions of Organizational Culture Cognitive Levels of Organizational Culture Analyzing Organizational Culture Managing Cultural Diversity Power Organizational Politics Reasons for Political Behavior Political Strategies Managing Political Behavior Morale Fundamentals of Building Good Morale Factors Affecting an Employee s Morale Indicators of Low Morale Relationship between Morale and Productivity Working Conditions Determinants of Work Conditions Impact of Working Conditions on Employees Performance Summary Key Terms Exercise Multiple Choice Questions Short Answer Type Questions Long Answer Type Questions

6 x Table of Contents Chapter 8: Organizational Change and Stress Management Introduction Organizational Change Concept of Change Forces of Change Levels of Change Types of Change Resistance to Change Sources of Resistance Reasons for Individual Resistance to Change Change Agents The Process of Change Management Change Management Models Nadler s 12 Action Steps Kanter, Stein, and Jick s 10 Commandments Kotter s Eight-Step Model Lewin s Three Step Model Action Research Model Challenges Faced During Change Management Defining Stress Stressors and their Types Sources of Stress Consequences of Stress Stress-Performance Relationship Stress Management Burnout Causes of Burnout Handling Burnout Summary Key Terms Exercise Multiple Choice Questions Short Answer Type Questions Long Answer Type Questions Index