CIH Awarding Organisation

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1 CIH Awarding Organisation QUALIFICATION SNAPSHOT CIH Certificate in Resident CIH is the leading awarding organisation for housing qualifications and we are dedicated to providing the highest quality, relevant and up-to-date qualifications for everyone in housing. Equipping your housing professionals with key skills and expert knowledge, with an accredited qualification from CIH, will drive improvement and add value enabling your organisation to compete more effectively. The CIH Certificate in Resident aims To enhance the skills of active residents to enable them to participate fully in the development, management and assessment of housing services for communities. To prepare learners for further study and/or employment. The Qualification Reference Number is 501/1161/9 Regulation start date: 01/09/2010 Qualification review date:31/08/2015 The qualification is an introductory vocational qualification for the housing sector, which is broadly comparable to an A-level standard or an NVQ. The qualification is aimed at: Residents and tenants (holding tenancy agreements) actively involved in their local housing organisations and communities. Frontline housing staff working in the resident participation area. People aged 19+. The qualification is supported by Asset Skills, the Sector Skills Council for Housing. September 10

2 Qualification Rules of Combination Qualification title: CIH Certificate in Resident Participation (QCF) Credit value: 32 Minimum credit to be achieved at or above the level of the qualification: 32 Mandatory Units (credit value 32) Unit Credits Level Page The Policy Framework for Resident Participation Unit number R/602/1254 The Regulatory Framework for Housing Unit number H/602/1257 Resident Participation in the Housing Service Unit number Y/602/1241 The Role of the Governing Body of a Housing or Community Organisation Unit number F/602/1296 Resident Participation and Community Projects Unit number A/602/2298 Equality and Diversity for Housing and Communities Unit number Y/602/1305 Reflective Practice for Participants in Housing or Community Activities Unit number H/602/1307 Resident Participation in Performance Management Unit number M/602/ Page 2 of 19

3 The CIH recommended guided learning hours are 240. The qualification is graded on the basis of Pass / Merit / Distinction. This qualification is not eligible for an aegrotat award. The Unit and Qualification Certificate will include the logos of the regulators of England (Ofqual), Wales (DCELLS) and Northern Ireland (CCEA) and is accredited only for England, Wales and Northern Ireland. Please contact the education team at CIH if you are an existing centre wishing to deliver this qualification or if you are an organisation new to the CIH wishing to become a centre and deliver this qualification at or call CIH on If you are a learner interested in taking the qualification, all providers of CIH qualifications can be found at or call CIH on Page 3 of 19

4 Units for the Certificate in Resident CIH Awarding Organisation Unit RPM01 The Policy Framework for Resident Participation Credit Value 4 Learning Outcomes Assessment Criteria 1. Know the agenda setting 1.1 Identify resident led, statutory, and bodies involved in the policy representative organisations involved in making process. the policy making process at national, regional and local levels. 1.2 Assess the influence of each of these organisations on a specific topic of policy development. 2. Understand the key events in the development of resident participation. 3. Know about models of resident participation developed outside the UK. Additional Information about the unit Unit purpose and aims 2.1 Identify key events and movements relating to resident participation beginning in the twentieth century, in the local authority context and beyond. 2.2 Explain when and how residents organisations have had major influences locally, regionally and nationally. 3.1 Compare a model of resident participation developed outside the UK, with that developed within the UK. The unit requires learners to consider current issues affecting housing and communities across the UK. Learners will also consider the history of resident participation and models of participation from outside the UK. Unit Review Date 31/08/2015 Details of the link between the unit and relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 19 Develop and sustain partnership working arrangements H3 20 Develop and promote customer involvement in the organisation Page 4 of 19

5 The Policy Framework for Resident Participation Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use Asset Skills 01.4 Public Services Charted Institute of Housing (CIH) Awarding Organisation Shared Unit available from 01/09/2010 Unit guided learning hours 30 Exemptions Page 5 of 19

6 CIH Awarding Organisation Unit RPM02 The Regulatory Framework for Housing Credit Value 4 Learning Outcomes Assessment Criteria 1. Understand the standard setting 1.1 Describe the role of government, and and regulatory system for social other organisations in setting housing in the UK. standards and regulating social housing in the UK home countries. 1.2 Explain the powers and sanctions available to regulators, and how they are applied in practice. 2. Understand how residents can use information on Good Practice in housing management and maintenance to improve housing services. 3. Understand the regulators expectations for resident participation and equality and diversity. Additional Information about the unit Unit purpose and aims 2.1 Explain national and local sources of information on Good Practice in housing. 2.2 Explain how housing organisations have made use of Good Practice guidance to improve housing services. 3.1 Summarise the information that affordable housing organisations provide to residents and the regulators. 3.2 Evaluate the practice of a housing organisation against the regulators published standards. This unit will equip learners with the knowledge of the regulatory framework for housing, and how it applies to different housing organisations. Unit Review Date 31/08/2015 Details of the link between the unit and relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 16 Help customers to identify and access development opportunities Level 4 skill H4 01 Ensure compliance with legal, regulatory, ethical and social requirements. Page 6 of 19

7 The Regulatory Framework for Housing Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use Asset Skills 01.4 Public services Chartered Institute of Housing (CIH) Awarding Organisation Shared Unit available from 01/09/2010 Unit guided learning hours 30 Exemptions Page 7 of 19

8 CIH Awarding Organisation Unit RPM03 Resident Participation in the Housing Service Credit Value 4 Learning Outcomes Assessment Criteria 1. Understand the range of 1.1 Explain the range of resident participation opportunities for resident options from information through to participation in the housing control of housing management. service. 1.2 Outline a participation strategy that takes these into account. 2. Understand the impact of resident participation on the housing service. Additional Information about the unit Unit purpose and aims 2.1 Describe barriers and benefits of resident participation in a number of housing management functions. 2.2 Explain how tenants and leaseholders and their organisations can influence policies and development strategies underlying housing management. 2.3 Explain how tenants and leaseholders can affect the range, quality and cost of services provided. This unit requires learners to consider how residents can participate in the local delivery of the housing service. Learners will plan a participation strategy and identify ways of sustaining participation. Unit Expiry Date 31/08/2015 Details of the link between the unit and relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Asset Skills 2008 Housing NOS H3 18 Work with customers and groups to develop the community. H3 20 Develop and promote customer involvement in the organisation. Asset Skills Page 8 of 19

9 Resident Participation in the Housing Service Location of the unit within the 01.4 Public services subject/sector classification system Name of the organisation submitting the unit Availability for use Chartered Institute of Housing (CIH) Awarding Organisation Shared Unit available from 01/09/2010 Unit guided learning hours 30 GLH Exemptions Page 9 of 19

10 CIH Awarding Organisation Unit RPM04 The Role of the Governing Body of a Housing or Community Organisation Credit Value 4 Learning Outcomes 1. Know the legal and regulatory framework governing housing or community organisations. Assessment Criteria 1.1 Summarise the legal framework governing housing or community organisations. 1.2 Summarise the regulatory framework governing housing or community organisations. 2. Understand the role and responsibilities of the Governing Body in the governance of a housing or community organisation. 3. Know the Governing Body s operational responsibilities. Additional Information about the unit Unit purpose and aims 2.1 Explain the role and responsibilities of the Governing Body in the governance of the organisation. 2.2 Explain how the Governing Body is accountable to the community and its customers. 2.3 Describe the Governing Body s role in ensuring compliance with regulatory requirements. 3.1 Describe the Governing Body s role in determining complaints. 3.2 Describe the Governing Body s role in the recruitment and appraisal of senior staff. 3.3 Describe the Governing Body s role in employment, remuneration, disciplinary and grievance procedures. 3.4 Describe the Governing Body s role in fulfilling its health and safety responsibilities. This unit will examine the environment and regulatory framework that shapes the role of the Governing Body in an incorporated organisation. It will also analyse the work of the Governing Body in practice. Unit Expiry Date 31/08/2015 Page 10 of 19

11 The Role of the Governing Body of a Housing or Community Organisation Details of the link between the unit and relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility Asset Skills 2008 Housing NOS Level 4 H4 01 Ensure compliance with legal, regulatory, ethical and social requirements. Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use Asset Skills Public services Chartered Institute of Housing (CIH) Awarding Organisation Shared Unit available from 01/09/2010 Unit guided learning hours 30 Exemptions Page 11 of 19

12 CIH Awarding Organisation Unit RPM05 Resident Participation and Community Projects Credit Value 4 Learning Outcomes Assessment Criteria 1. Understand how to identify the 1.1 Explain a variety of methods that variety of needs of communities could be used by residents to and the resources to support investigate and assess community them. needs. 1.2 Assess how diversity impacts on community needs. 1.3 Investigate types of resources that can contribute to meeting community needs. 2. Understand how to use a variety of methods to meet the community needs and empower community groups 3. Understand how to plan and monitor the work of a community project 2.1 Explain a range of methods to enable residents to develop and to assess options to meet community needs. 2.2 Assess how the methods used will empower residents and community groups. 3.1 Develop a project plan to meet the needs of a community recognising time, funding, support, finance, and other resources. 3.2 Explain how the plan incorporates the diversity of resident opinion. 3.3 Explain how the plan enables residents and community groups to monitor and review progress of the implementation of the plan. Additional Information about the unit Unit purpose and aims The aim of this unit is to equip learners with the skills to identify community needs, community resources, and a variety of options to meet these needs. It will also enable learners to plan a community needs project. Unit Review Date 31/08/2015 Page 12 of 19

13 Resident Participation and Community Projects Details of the link between the unit and Asset Skills 2008 Housing NOS relevant national occupational H3 03 Develop relationships with others to standards or other professional improve customer service in housing. standards or curricula H3 18 Work with customers and groups to develop the community. H3 19 Develop and sustain partnership working arrangements. Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use Asset Skills 01.4 Public services Chartered Institute of Housing (CIH) Awarding Organisation Shared Unit available from 01/09/2010 Unit guided learning hours 30 Exemptions Page 13 of 19

14 CIH Awarding Organisation Unit RPM06 Equality and Diversity for Housing and Communities Credit Value 4 Learning Outcomes 1. Know the relevant equality and diversity legislation and policies. Assessment Criteria 1.1 Describe how national equality and diversity legislation and policies effect housing or community development service provision. 1.2 Identify national equality and diversity legislation and policies. 1.3 Describe local equality and diversity policies. 2. Understand how housing organisations provide services to diverse communities. 3. Know Good Practice in the delivery of equality and diversity for housing and communities. Additional Information about the unit Unit purpose and aims 2.1 Describe the ways in which a community can be diverse. 2.2 Describe the differing housing needs that relate to the diversity of a community. 2.3 Explain how a housing service adapts to the diverse needs of the community. 3.1 Identify sources of Good Practice guidance in delivering equality and diversity. 3.2 Illustrate how housing organisations deliver Good Practice in equality and diversity. This unit will examine equality and diversity legislation and policies in a housing context. It will also require learners to consider the services provided to communities. Unit Review Date 31/08/2015 Details of the link between the unit and relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility. H3 18 Work with customers and groups to develop the community. Page 14 of 19

15 Equality and Diversity for Housing and Communities Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use Asset Skills 01.4 Public services Chartered Institute of Housing (CIH) Awarding Organisation Shared Unit available from 01/09/2010 Unit guided learning hours 30 Exemptions Page 15 of 19

16 CIH Awarding Organisation Unit RPM07 Reflective Practice for Participants in Housing or Community Activities Credit Value 4 Learning Outcomes 1. Understand the reflective practice process. Assessment Criteria 1.1 Explain the learning cycle. 1.2 Describe the significance of reflection in the learning process. 2. Know how to reflect on existing practice and identify knowledge and skills needs in housing or community activities. 3. Know how to plan and meet personal development needs. Additional Information about the unit Unit purpose and aims 2.1 Describe a housing or community related activity identifying the learner s role, what went well and areas for improvement. 2.2 Describe what is required to improve the outcomes of the activity. 2.3 Identify knowledge and skills that need to be developed to deliver improved outcomes. 3.1 Develop a personal action plan to meet the learner s personal development needs. 3.2 Explain the activities that are available to meet development needs. This unit will enable learners to identify the skills and knowledge needed to improve performance and reflect on their current and future roles. Unit Expiry Date 31/08/15 Details of the link between the unit and relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Asset Skills 2008 Housing NOS H3 02 Manage your own resources and professional development H3 18 Work with customers and group to develop the community. Page 16 of 19

17 Reflective Practice for Participants in Housing or Community Activities Support for the unit from a sector Asset Skills skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use 01.4 Public services Chartered Institute of Housing (CIH) Awarding Organisation Shared Unit available from 01/09/2010 Unit guided learning hours 30 Exemptions Page 17 of 19

18 CIH Awarding Organisation Unit RPM08 Resident Participation in Performance Management Credit Value 4 Learning Outcomes Assessment Criteria 1. Understand the role of residents in 1.1. Describe how housing organisations improving the performance of measure their performance. housing organisations Explain how, and when, residents can contribute to the measurement of performance of a housing organisation. 2. Know how to collect performance management information about housing services. 3. Know how residents can contribute to the improvement of the delivery of housing services. Additional Information about the unit Unit purpose and aims 2.1. Describe methods for residents to collect performance information including: How services are delivered; The standard of services, and Satisfaction with housing services Explain the strengths and weaknesses of information produced by the different methods Interpret performance information including information on equality and diversity Use performance management information to make recommendations for improvement. This unit will enable learners to understand a variety of different methods to assess the performance of housing organisations. Unit Expiry Date 31/08/2015 Details of the link between the unit and relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 20 Develop and promote customer involvement in the organisation. Asset Skills 2008 Housing NOS Level 4 H4 01 Ensure compliance with legal, regulatory, ethical and social guidance. Page 18 of 19

19 Resident Participation in Performance Management Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use Asset Skills 01.4 Public services Chartered Institute of Housing (CIH) Awarding Organisation Shared Unit available from 01/09/2010 Unit guided learning hours 30 Exemptions Page 19 of 19