Increasing Your Organization s Strategic Capacity. From Reaction To Resilience

Transcription

1 Increasing Your Organization s Strategic Capacity From Reaction To Resilience

2 Vancouver Fire & Rescue Services 49 sq. miles, 128 sq. kilometers Surrounded by water on three sides 811 Fire & Rescue staff 132 on-duty staff Greater than 700 high-rises tallest 70 floors 20 Fire Halls 30 / 4 person Engine, Ladder, Quint companies, 5 / 2-person Rescue units 2014 incidents: 50,000 Inspections 25,000 City Budget $1.2B - VFRS Budget $101M.

3 How Does Your Organization Measure Up Strategic Capacity Strategic Relationships Social Engineering People, Talent & Technologies Community Safety Practitioners From Reaction to Resilience Strategic Capital

4 Increasing Strategic Capacity Capacity Management: A Strategic and Tactical Issue Alignment with Council & City Priorities Strategies need to be about increasing capacity rather than achieving particular ends Organizational Excellence, pilot opportunities

5 Increasing Strategic Capacity Visioning a Clear & Promising Direction Follow the yellow brick road articulate vision Are We There Yet - Learning is in the Journey Cultivate Champions Empower self directed Embrace Diversity, Reward Change Agents Never Drive-by a Good Crisis Budget reduction, Officer Promotional System Use Your Branding to Build Branding

6 Increasing Strategic Capacity What services are you providing and Why: Regulatory; Evolutionary; Authorized Are you using data and metrics to drive decisions How to create alignment as a System of services: Council Priorities and Corporate Goals Fire Services Strategic / Master Plan

7 Cultivating Strategic Relationships Media community Union Officials Mayor Council City Manager Business Community Medical community Fire Chief Chief Eng. Fed Reps Finance Director Prov. Reps Police Chief Citizen Advisory Ethnic Community Reps

8 Strategic Relationships Monitor Chief Officer s ability to build linkages up, down & across Host Round Table workshops Strategic planning: Are you prepared to hear it? Foster Dept. representation Corporate, Department programs : Offer resources in support of their mission - Hoarding

9 Strategic Relationships Look for the Stretches that builds capacity within your staff Honour and broadcast their accomplishments Share your vision through their actions Communicate, Listen, Communicate Catch-up meetings be receptive to their perspectives, suspend assumptions Seek development opportunities for your team

10 Social Engineering City Matters Invest your energies and resources into current matters of the city Hoarding Problem buildings, Slum Landlords - shut down 18 suite apartment building Youth Outreach Programs 80 Graduates Smoke Alarm / Food Bank campaign Sex Trade Workers Fire Hall safe zone

11 Task Force Team Fire, City, Legal, Health

12 People Talent - Technologies Fire Hall Communication Team Access Fire Hall Capacity & Talent Social Media: Face book, Twitter, Website Cross-Trained Suppression Premise Inspectors: Certified LAFC Combination Fire Hall Suppression/Prevention Cross-staffed Fire Medic Units 2010 Olympics Reduced wear/tear Ladders, faster response

13 Cross-Staffed Fire Medic Units

14 People Talent - Technologies Emergency & Community Medical Services Alignment with the mission of BCAS Strategic Resource Management right size, right response, right incident Hire qualified PCP Community Medical Programs Blood Pressure & Cholesterol, Community CPR, Workplace Public Access AED Program Department Wellness Fitness Program

15 People Talent - Technologies Think, Act and Speak with respect and curiosity Communicate a positive vision where we are going and how we will get there Develop strategic relationships at all times: Internal: Up, Down & Across the organization Respect the challenges facing our Union leaders External: Look for opportunities to support other department s needs Take Responsibility when Systems Fail

16 People Talent - Technologies Officer Promotional System Education + Acting Performance + Promotional Assessment Point System: Minimum Two Department Programs prior to Fire Officer Education Acting Officer Mentorship Program Battalion Chief Officer University Credits

17 People Talent - Technologies Hire The Change You Need to Happen Trustworthy, Perform Under Pressure, Physically Capable, Team Member, Heart Military, Police, Paramedic Service Fire Protection experience Information Technologists Gender Balance - Women Fire Fighters Demonstrated Leadership Community active

18 People Talent - Technologies Right Resource Right Event Right Time GPS response with layered EMS Single unit response to Automatic Alarms Turn-out Time Clock Video Conferencing Web-X E-Learn Solutions Business Intelligence (BI) Solutions Smart Metrics Corporate, Department Metrics

19 Community Safety Practitioners A proud partner in serving our community through excellence in Protection, Education, Prevention & Safety. Response + Inspection / Enforcement + Community Education + Training & Education = Fire Fighter Focus on Inspections and Community Education Programs put the fire out before it begins

20 From Reaction To Resilience Youth Outreach Teams Vancouver Volunteer Teams (VVT) Citizens Response Teams (CERT) Problem Building Task Force- Hoarding Community CPR Grade 11 Home Safety Inspection Program Fire Safety School Program Grade 3 Sidewalk Safety Check Program

21 Social Capital Investment 2005 CAN-TF1 Katrina: New Orleans 2010 Olympic Games 2011 Stanley Cup Riots 2011 Occupy Vancouver 2012 CAN-TF1 Johnston Landing slide 2012 National Exercise Magnitude 2013 Calgary Flood

22 Managing Protest Issues 2010 Olympic Games

23 2010 Olympic Games Performance Based Solutions

24 Game Stanley Cup Game

25 Post Stanley Cup Riot Public Safety Unit

26 Occupy Vancouver 2011

27 Occupy Vancouver Daily Inspections

28 Johnsons Landing Slide

29 Johnston Landing Slide

30 Magnitude 2012

31 Fire Chief & General Manager Serve your CAO, Honour your Elected Officials Understand their vision Create alignment Build relationships with the Corporate Team How can you support the mission of Engineering, Police, Community Services, etc Responsibility to Participate and Advocate Hoarding and problem buildings, etc Think Strategically, act broadly Youth Cadet program, Team Vancouver, HUSAR

32 From Reaction To Resilience Questions??