COPYRIGHTED MATERIAL INDEX

Transcription

1 INDEX A Accompaniment, role in followership, 69, Accountability system, to address risk, Addicks, Mark, 55 Allen, Bob, Alvarez, Alvaro, 49 American Cast Iron Pipe Company (ACIPCO), Anderson, Lloyd, Anderson, Mary, B Baird, Robert, 57. See also Robert W. Baird & Company Benefits, sharing, Bennis, Warren, Burton, Rob, 101, 103, Buzachero, Vic, 95 99, C Capability of accomplishments, developing others through belief in, 115, Card, Bob, Career development, , CEOs: approachability of, 103; getting what they inspect, 175; interacting with employees, 10 11, 34 35, 37, ; spending time with employees, 119; time spent on people issues by, 1 2. See also names of specifi c CEOs CH2M HILL, 77 82, 83, 87 Change: culture, through reciprocity, 27 31; importance of sharing information to, ; of personnel policies, 108 COPYRIGHTED MATERIAL 203

2 204 Index Charmel, Patrick, 17 18, , 119, 134 Choice, role in followership, Clyburn, Tenille, 122 Connection, role in followership, 69, Core values: of Hoar Construction, ; of REI, Courter, Craig, 48 Creating full lives, developing others through, 115, Credibility, 4 Culture: changed through reciprocity, 27 31; creating inclusive, 42 45; customer service as foundation of, 21 25; developing, to address risk, 142, ; of followership, 71, 73; freedom in, of W. L. Gore, ; of Google, ; inclusive, financial success due to, Customer service: at CH2M HILL, 81, 87; at Scripps Health, 98; at Stew Leonard s, 21 22, 23 24, 25, 128; at Wegmans, 85, 86 87, 191 D Decision making, inclusion in, 142, DePeters, Jack, 85, Developing others, ; leaders showing, 10 11, 12 14; origin of belief in, , ; as quality of Trustworthy Leaders, 9; rationale for, ; through belief in capability of accomplishments, 115, ; through creating full lives, 115, ; through providing path to follow, , The Difference (Page), 45 Diversity. See Inclusion Dixon, Leslie, 150, 167 Dunlap, Al, 66, E Eagan, John, Eckert, Douglas, 102, , 180 EILEEN FISHER, , , 92, 93 Employees: as associates, 71 74; empowerment of, 78, 82; helped in tough economy, ; lack of recognition of, by organizational leaders, 38 39; praise given to, 23 24, 35; sharing benefits with, 55 61; support systems for diverse, 49 50, 52 53, 55; treated as equals by CEO, 10 11, 34, 37 Engaging followers. See Followership F Fairness: culture of, to address risk, 142, ; as element of trustworthiness, 4 Farr, Bob, 84, 86 Fear: followership based on, 68 69, 172; leadership based on, 66,

3 Index ; sharing information as reducing, 108 Febbraio, Wendy, , 132, 135 Financial success: inclusive culture given credit for, 60 61; of stereotypical successful leaders, 5 6; with Trustworthy Leadership, 6, 194. See also Money Finding opportunities in uncertainty, ; addressing risk when, ; development of belief in, ; knowledge s role in, 141, ; leader practicing, 11 12; overview of, ; as quality of Trustworthy Leaders, 9; through trustworthy behavior, ; wisdom s role in, 141, Fischer, Stephanie, 36, Fisher, David, Fisher, Eileen, 120, 121, 124, 127, 135, Followership, 65 90; accompaniment s role in, 69, 76 82; choice s role in, 68 76; connection s role in, 69, 82 87; vs. conventional wisdom about leadership, 87 88; development of belief in, 88 89; fear-based (pseudo-followership), 68 69; in hiking experience, ; importance of, 65 68; as quality of Trustworthy Leaders, 8; sharing information and, 93 Fortune 100 Best Companies to Work For list, 3 Frantz, Wayne, 187 G Gazzetta, Carol, 127 General Mills, Giles, Bob, 48, 63 64, 110 Google, , 110 Gore. See W. L. Gore & Associates Gore, Bill, 70, 89, 90, 158, 159 Gore, Vieve, 70, 89, 90 Gray, Trippe, 178 Great Place to Work Institute, 3 A Great Place to Work (Levering), 3 Greenleaf, Robert, Griffin Hospital, 12 14, See also Charmel, Patrick H Haslam, Alexander, 67 Hass, Erin, 36, Hendricks, Mark, 178 Higdem, Garry, 80 Hiking experience, Hoar Construction, , 110, Honor, 17 39; addressing risk with, 142, ; development of belief in, 38 39; in hiking experience, ; importance of, 19; inclusion and, 61 62; leaders showing, 10 12, 17 18; as quality of Trustworthy Leaders, 8; sharing information and, 93; through humility, 19, 20 26;

4 206 Index Honor (cont d) through position awareness, 20, 31 37; through reciprocity, 19 20, 26 31, Humility, 19, Huneke, Tracy, 12 14, 118 I IBM, 42 Inclusion, 41 64; to address risk, 142, ; benefits of, 45 46, 197n1; development of belief in, 63 64; in hiking experience, 172; honor and, 61 62; leaders showing, 10 14; as quality of Trustworthy Leaders, 8; sharing information and, 93; through belief in value of others, 47 51; through seeking others ideas, 51 55; through sharing benefits, 55 61; ways to create culture of, Influence, through sharing information, 94 95, Information. See Sharing information Knowledge, role in dealing with uncertainty, 141, Kuhn, Thomas, 109 L Leaders: servant, ; successful, 1 2, 5 6. See also Trustworthy Leaders Leadership: conventional wisdom about, vs. followership, 87 88; fear-based, 66, 67 68; as situational, 74 Leonard, Beth, 22 Leonard, Marianne, 21 Leonard, Stew Jr., 22 26, 33 Leonard, Stew Sr., Leonard, Tom, 22 Listening: to customers, 81; emphasized at EILEEN FISHER, ; to extend influence, 95, 105, 106; importance of, 10; to others ideas, 30, 53, 63, 64 Lorenz, Lori, , 154, , Lowe, Jack Sr., 43 J Jarreau, Yvette, Jewell, Sally, 10 11, 33 37, K Kasten, Fred, 58 Kelly, Terri, 71, 72, 73, Khateeb, Khaja, Kindler, Mark, 154 M Madia, John, 79 Marsac, Frank, 178 Mayo Clinic, McCord, Steve, 101 McIntire, Lee, 78, 81 Mentors, 52 53, 73, 167 Money: customer service at Stew Leonard s and, 21, 25; in definition of success, 5 7; lack of

5 Index 207 emphasis on, at Hoar Construction, See also Financial success Myers-Briggs training, N NetApp, O O Keefe, Patrick, The 100 Best Companies to Work for in America (Levering, Moskowitz, and Katz), 3 Opportunities. See Finding opportunities in uncertainty P Pacanowsky, Michael, 159 Page, Scott, 45 Participation, sharing information to enhance, 94, Perfection, 157, 194 Perkins Coie, See also Giles, Bob Personal development programs, Pierce, Gerry, 85 Planetree philosophy, 116, , 134 Platow, Michael, 67 Position awareness, 20, Powell, Ken, Power: over vs. through, 67; personal vs. position, 20, 32 37; from reciprocal relationships, 20, Providing path to follow, developing others through, , Pseudo-followership, Purcell, Paul, 57 60, 150, 152, , 155 Putnam, Robert, 45, 197n1 R Reciprocity, 19 20, 26 31, 37 38, 77 Recreational Equipment, Inc. (REI), 10 11, 33 37, Recruitment: of employees for inclusive culture, 49, 55, 56, 60; minimizing need for, 123, 132; of people who fit in, Reicher, Stephen, 67 Relationships: based on trust, 14 15, 27, 30, 31, 32, 166; honor s impact on quality of, 18; reciprocity in, 19 20, 26 31, Rene, Jacques, Respect, 4, 19, Richey, Van, 57 Risk, when dealing with uncertainty, Robert W. Baird & Company, 57 61, , S Salaries: for employees in tough economy, ; reducing, of top executives,

6 208 Index Schor, Susan, , , Scripps Health, 27 31, See also Van Gorder, Chris Seeking others ideas, inclusion through, The Servant as Leader (Greenleaf), Servant leaders, Sharing benefits, inclusion through, Sharing information, ; to address risk, 142, 144; development of belief in, ; to enhance participation, 94, ; to extend influence, 94 95, ; in hiking experience, 173; importance of, 91 92, ; leaders practicing, 11 14; to promote understanding, 94, 95 99; as quality of Trustworthy Leaders, 9; tools for, Simplicity, 194 Stew Leonard s, 21 26, Story, Ellen, , 135 The Structure of Scientifi c Revolutions (Kuhn), 109 Stumpo, Barb, 13, 118 Success: defined in terms of money, 5 7; developing people for long-term, 115; leaders achieving, 1 2, 5 6; likelihood of, when dealing with uncertainty, , 141. See also Financial success Support systems, for diverse employees, 49 50, 52 53, 55 T Tavello, Jill, 22, 24 TDIndustries, 44 Thurow, Laura, Tilley, Mary, Training: at Griffin Hospital, 12 13, 117; at Hoar Construction, ; at Mayo Clinic, 145, 146, 148; Myers-Briggs, 63 64; at REI, 35 36, ; at Robert Baird & Co., ; at Stew Leonard s, , Transparency, 98 99, 104 Trust: in 100 Best Companies, 3 4, 6; building relationships based on, 14 15, 27, 30, 31, 32, 166; described, 4 5; developed through sharing information, 92, 99; following based on, 70 71, 93; importance of, 2 3, 12; needed for change, 148; as resource when facing uncertainty, 135, 144, 157; stereotypes about, 174 Trust Index, 3 4 Trustworthy Leaders: benefits of leadership style of, ; examples of, 9 14; financial success attained by, 6; how to use stories of, 14 15; imperfection accepted by, 157, 194; prevalence of, 195; qualities of, 7 9; simplicity appreciated by, 194; words describing, 4. See also Virtuous Circle Turnover rates, low, 57, 60, 70, 194

7 Index 209 U Uncertainty: destabilizing effect of, 166; faced in hiking experience, ; inevitability of, 139, 165. See also Finding opportunities in uncertainty Understanding, promoted through sharing information, 94, V Values: core, , ; inclusion through belief in, of others, 47 51; revealed by experiences, 62 Van Gorder, Chris, 27 31, 33, 38 39, 110, 111 Virtuous Circle: creating your own, 195; hiking experience example of, ; at Hoar Construction, ; leaders exhibiting qualities of, 9 14; overview of, 7 9; at REI, ; at Wegmans, See also specifi c qualities Volunteer service, 36, 118 W W. L. Gore & Associates, 70 75, 82 83, 87, 89 90, Walton, Linda, 48 Warmenhoven, Dan, Wegman, Colleen, 83, 85, 189, 191, Wegman, Danny, 83, 85, , 192 Wegman, Robert, 191 Wegmans, 83 87, Weis, Shirley, Welch, Jack, 66, Wisdom, applied when dealing with uncertainty,

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