C o m p a n y P r o f i l e

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Sara Gaines
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A Relationship Approach to Complex Arrangements It is no secret that the majority of complex public-public and public private business arrangements including outsourcing and PPP arrangements fall

The single leading cause of failure is that long term agreements are structured and managed as sta<c transac<ons or deals that do not adapt well to change and evolu<on.

Outsourcing, Shared Services, FutureSourcing and PPP arrangements are structured as dynamic and adap<ve business rela<onships that drive change and manage to achieve improved outcomes at lower risk.

2 A Relationship Approach to Complex Arrangements It is no secret that the majority of complex public-public and public private business arrangements including outsourcing and PPP arrangements fall short of mee<ng stakeholders expecta<ons over the long term. The single leading cause of failure is that long term agreements are structured and managed as sta<c transac<ons or deals that do not adapt well to change and evolu<on. The SRS Rela<onal model places the rela<onship among stakeholders at the heart of delivery management and contract performance. Outsourcing, Shared Services, FutureSourcing and PPP arrangements are structured as dynamic and adap<ve business rela<onships that drive change and manage to achieve improved outcomes at lower risk. The cornerstone of the Rela<onal Model to Contrac<ng is a Complex Rela<onship Body Of Knowledge developed over 20 years, working with public sector, industry and leading academic ins<tu<ons. CRBOK is a rela<onship-based contract management framework containing rich methodologies which enable op<mal long-term benefit realiza<on. CRBOK is available in training programs, courses, books and advisory services that address issues throughout the complex outsourcing lifecycle.

Our Passion and Commitment Mission Help our clients achieve excellence in delivery management through establishing and managing strategic rela<onships.

Rela<onship-centric, insight-based model of management Values Rela<ng Mutuality Respect Innova<on Con<nuous Alignment Empowerment Clients We have helped many clients establish and manage complex,

3 Our Passion and Commitment Mission Help our clients achieve excellence in delivery management through establishing and managing strategic rela<onships. Vision Our vision is to become the global change leader in shiring organiza<onal mindset as well as ac<ons from adversarial transac<onal and command and control oversight approaches to a Rela<onship-centric, insight-based model of management Values Rela<ng Mutuality Respect Innova<on Con<nuous Alignment Empowerment Clients We have helped many clients establish and manage complex, mul<-stakeholders ini<a<ves ranging from building inter/intra-agency rela<onships to delivering large technology infrastructure, business process moderniza<on, navy ships, highways and transporta<on solu<ons. Our clients are public and private sector organiza<ons leading the change in modernizing complex outsourcing and PPP management: Agriculture and Agri-Food Canada Alcan Alcatel Alfalah Holding Canada Border Services Agency Canada Revenue Agency Canada School of Public Service Canadian Food Inspec<on Agency Ci<zenship and Immigra<on Canada Department of Na<onal Defence Elec<ons Canada GVRD HR and Skills Development Canada Industry Canada Jus<ce Canada Ontario Lo^ery and Gaming Corpora<on Ministry of Children and Youth Services Ontario Ministry of Educa<on Ontario Ministry of Government Services Ministry of Health and Long-Term Care Ontario Ministry of Natural Resources Ontario Ministry of Rural Affairs Oracle Public Safety Canada Public Works and Government Services Service Canada Shared Services Canada SJC Communica<ons TransAlta Transporta<on Safety Board of Canada

Services Our Clients Priorities To improve outcomes and increase certainty in long-term arrangements, organiza<ons are recognizing the need to structure and manage Rela<onships not just close

In the Rela<onship and Service Management advisory Role we serve in a mentoring capacity while providing our clients with the Rela<onship-based Methodology, processes and tools, training and services

4 Services Our Clients Priorities To improve outcomes and increase certainty in long-term arrangements, organiza<ons are recognizing the need to structure and manage Rela<onships not just close Financial Transac<ons. Leading organiza<ons have benefited from our services by engaging our consultants as resident Rela<onships & Strategic Delivery Management advisors(rsdm). In the Rela<onship and Service Management advisory Role we serve in a mentoring capacity while providing our clients with the Rela<onship-based Methodology, processes and tools, training and services needed to establish and manage long-term high performing rela<onships. Service Offering Knowledge Transfer & Training Online & In-class rela<onal contrac<ng and collabora<ve working training programs Planning Stakeholders alignment Outcome & performance indicators defini<on Industry Analysis Rela<onships Implementa<on Strategy Exis4ng Rela4onships Strategic Fit Assessments and gap iden<fica<on Rela<onships Charter Development and opera<onaliza<on Aligning Strategic Delivery Management organiza<on New Rela4onships Rela<onships Charter Development and opera<onaliza<on Procurement Management Strategic Fit Evalua<on Open Book Framework for Financial evalua<on Rela<onships Charter Transi<on Management Rela4onships and Service Management Establishing and Opera<ng Rela<onships Management Office Managing Rela<onships Performance

Complex Relationships Body Of Knowledge - CRBOK CRBOK

ins<tu<ons over the past 20 years, we have developed a

methodologies and tools to drive high performance at a lower

your delivery model and partnering framework with your

5 Complex Relationships Body Of Knowledge - CRBOK CRBOK Services Working with industry and leading academic ins<tu<ons over the past 20 years, we have developed a Complex Rela<onal Body of Knowledge (CRBOK ) which contains methodologies and tools to drive high performance at a lower risk. Using the CRBOK, our RSDM Advisors can help you align your delivery model and partnering framework with your organiza<onal strategy and external environment. CRBOK Capacity Building & Knowledge Transfer

Core Advisory Team SRS' success in delivering services to our

resources : Andy Akrouche, MBA President Teamwork: Collabora<ve,

best interest of our Clients Business Focus: Commitment to <melines

communica<ons Work Ethic: Focus on gegng the job done We claim

Business Outsourcing Barry Ferrar Advisor, Business Outsourcing

Advisor, Procurement Henry Jaffe Advisor, Procurement Mark Alice,

6 Core Advisory Team SRS' success in delivering services to our clients is in no small part due to the strength and depth of our resources : Andy Akrouche, MBA President Teamwork: Collabora<ve, efficient, agile and open to change Client Empathy: We work in the best interest of our Clients Business Focus: Commitment to <melines and budgets Open Dialogue: Commitment to Team and Stakeholder communica<ons Work Ethic: Focus on gegng the job done We claim success when our clients are successful Anthony Koziol Advisor, Business Outsourcing Barry Ferrar Advisor, Business Outsourcing Elmer Ozipko Advisor, Business Process Services Gus Akrouche Advisor, Procurement Henry Jaffe Advisor, Procurement Mark Alice, MBA Business Development Melissa Rusk, MBA Research and Communica<ons Michael Miles, MBA, Ph.D. Special Advisor

Core Advisory Team Jean Montplaisir, MBA Advisor,

Communica<ons Joanna Barclay, Organiza<onal Change

Les Johnson Advisor, Outsourcing & PPP Terry Riley,

Stakeholder Services & PPP Managing Partner - GTA Monty

7 Core Advisory Team Jean Montplaisir, MBA Advisor, Procurement & PPP Jeannie Armstrong Admin & Communica<ons Joanna Barclay, Organiza<onal Change Management John Kellenberger Advisor, Corporate Finance Les Johnson Advisor, Outsourcing & PPP Terry Riley, Advisor, Outsourcing & PPP Michael Hren, BSc Advisor, Stakeholder Services & PPP Managing Partner - GTA Monty Mukerji, MBA Execu<ve Lead, Outsourcing PPP Robert Sabga, MSEd Foreign Rela<ons Expert

4574 Toronto 1 Dundas Street W Ste 2500 Toronto ON M5G 1Z3 email: rela<onships@srscan.

8 Contact us Strategic Rela2onships Solu2ons Inc. O"awa 275 Slater St., Suite 901, O^awa, Ont. K1P 5H9 Tel Toronto 1 Dundas Street W Ste 2500 Toronto ON M5G 1Z3 rela<onships@srscan.com Tel Recommended Reading Rela<onships First: The New Rela<onship Paradigm in Contrac<ng by Andy Akrouche Profile