Put wind beneath their wings

Transcription

1 Put wind beneath their wings The trust and commitment to the growth of each individual is the wind that comes through loud and clear. Our February courses deliver critical skills that will make a big difference for your team.

2 How can managers help teams deliver better results? Coaching Higher Performance The reason athletes and musicians need coaches is the same reason that workers in every industry need them. There's no difference. It's all about performance and very few managers have been taught how to do it. Talent cannot achieve its potential without the guidance and motivation of a coach. Coaching Higher Performance puts the correct tools in the hands of managers and supervisors, showing them how to connect with workers, make accurate evaluations, motivate them, and provide the guidance to ramp up skills and results. Everyone who supervises anyone needs to understand at least the basics in how to help people grow. Without them, all that's left is some of the saddest words in the English language: "would have," "should have," and "could have." If you want more production from team members, is how Coaching Higher Performance will give your leaders the skills that will enable them to generate it. Just some of what you ll learn Why everybody needs a coach to achieve their maximum potential. How to handle the initial meeting with the coaching subject. Keys to listening in coach mode. Asking the right questions to get the information you need. How to adapt the S.M.A.R.T.E.R. goal system to coaching. Tips for helping your subject set priorities and create their action plan. How to identify and break down the barriers that are holding people back. Working through resistance. Ways to keep the subject on track. How to establish accountability. Strengthening strengths vs. Strengthening weaknesses (this will surprise you). Coaching up a subject with a bad attitude. Improving underperforming team members. How to coach the superior worker. guamtraining.com Brand New Course for 2016! Tuesday Feb. 9 8am to 12 Noon Tan Maria Room $119 each See discount for 3 or more total attendees

3 Some folks are tough to get along with. That s why You ll love They re everywhere. The difficult people. And they happen without warning. The next one might be a customer. Or a vendor. Or someone on your staff. It s not a matter of if it will happen, but when. Knowing how to effectively deal with them while maintaining our composure is a valuable skill that will pay off over and over again, and we give you the tools to do this in Dealing With Difficult People. The key is being able to meet the challenge and turn the situation around in your favor, and our course, Dealing With Difficult People is set up to do just that. DWDP gives you and your team members effective tools to work through an encounter to solution, without losing your cool or self-respect. What we teach also helps maintain the relationship, whereas just winging it can easily lead to saying or Dealing with Difficult People doing the wrong thing and having the situation ramp up out of control, with your organization unnecessarily losing a customer, vendor, or team member. Tired of difficult people creating misery for you and your team? Dealing With Difficult People brings relief. Just some of what you'll learn... The 11 roots of conflict and how to spot them. Two questions to answer before jumping into any situation. Why people don t do what you think they re supposed to do. Causes of difficult behavior. How to prevent problems before they happen. Reducing/eliminating stress. For the problems you can t prevent, how to deal with them. Developing an agreement framework. A proven 5-step process to resolving conflict. 10 types of people you ll encounter and how to deal with them. Managing anger ways to diffuse the heat that leads to confrontation both theirs and yours. guamtraining.com Yes! Great training. Very interactive and informative. Nadine Valino Atkins Kroll Wednesday Feb. 10 8am to 12 Noon Tan Maria Room $119 each See discount for 3 or more total attendees

4 Whether for initial training or as a great refresher The New Boss is a major eye-opener! This training was a jaw-dropping success in October because it punches real world buttons that supervisors need to deal with. The New Boss is a fresh look at ways to make this period less stressful, offering tips and techniques to help any new supervisor be more successful. We thought we d be working with supervisors who had less than two years of experience, but many had been in charge of teams for 5 years, 10 years or more When experienced managers know what s in this course, they ll be wondering why they didn t have access to this information when they got started. Just some of what you'll learn... And a number of them said they had never had this kind of training. Making the transition from frontline worker to supervisor or boss can be exciting and fulfilling. So why is the failure rate so high? IN Several commented that for the first time, they felt they had the tools and ideas to do their job right. It s not uncommon for a promising management career to be negatively impacted even stalled because of an unhappy experience right up front. Some new managers even become unnecessarily fearful of their position and making decisions. Common concerns about the transition from the frontline to supervisor. Getting started and a real-world FAQ. How to frame the new position and re-establish team goals. Building strong workplace relationships. How to handle resistance to e your leadership. rg Why perceptions are critical. a h A nuts and bolts approach to C problem solving. How to run faster, more efficient meetings. Understanding conflict. How to give effective feedback. A solid primer on workplace discipline. Managing stress Developing go-to people. guamtraining.com A must for people moving into a supervisory or management role. Percival Acejo Aon Insurance A great instructor, very direct and to the point. The training is not only for new managers. I believe senior managers should also go back to this training back to basics. Maristella Tangonan Thursday Feb. 11 8am to 12 Noon Tan Maria Room $119 each See discount for 3 or more total attendees

5 Workshops Feb Tan Maria Room Your Workshop Leader continental breakfast included pastries, juice, coffee, tea, water. course material will be provided certificate of completion we use the name on the application form. Please write attendees names CLEARLY IN BLOCK LETTERS AND CHECK FOR SPELLING thanks. attendees should bring two pens/pencils (just in case) Jerry Roberts Roberts has worked with over 10,000 adult learners in Guam s workplace over the past 15+ years. Concurrently, he served as the publisher of Directions magazine, becoming our region s leading voice for organizational improvement. He strives to make every workshop memorable and challenging, with no off-the-shelf experiences. We make it fun, interactive, and we get down to business. We want everyone to walk out with a clear picture of what to do, why to do it, and with a plan to make good things happen, he said. We welcome your team members to these trainings. Tan Maria room is downstairs from the main entrance. Please look for signs that will direct attendees. Workshops begin at 8:00 a.m. Doors to the function room will be open at 7:30. Payment issues: 1. We will accept checks or government purchase orders at the door. Please, no cash. All other types of payments should be made prior to the day of training. This can be done with PayPal or credit card. 2. If not paying by PayPal or credit card, attendee(s) must bring their check or purchase order with them on the day of training. We cannot admit anyone without payment. presented by in association with

6 Registration Workshops Feb Tan Maria Room ORGANIZATION: NAME: TEL# FAX # CELL# MAILING ADDRESS: VILLAGE: ZIP CODE: ADDRESS: NAME OF PARTICIPANT NOTE: Please print clearly and check spelling as we use this name for the certificate of completion. COACHING HIGHER PERFORMANCE $119 DEALING WITH DIFFICULT PEOPLE $119 THE NEW BOSS $119 Need help? Call Guam Contractors Association at When finished please fax to or scan and to: gca@teleguam.net Subject line: Registration Easy Payment Calculator: (Choose level of participation) PLEASE ADD ADDITIONAL SHEETS AS NECESSSARY A. 1 or 2 total attendee(s) during both days of workshops. Total: person(s) at $ each = $ B. 3 or more total attendees during the series. Total: persons at $ each = $ Total value of registrations = $ Choose payment method (please check one): [ ] Check payable to Guam Training [ ] PayPal [ ] Credit Card (Visa, MC, Amex) [ ] Government purchase order, net 30 days Authorization: I am authorized to purchase seats in the described workshops for my organization in the amount listed above. Cancellations: Registrations cancelled 14 days or more before the event will be refunded and processed in the same way your registration payment was made, less a $25 processing fee per cancelled seat. Within 14 days of the event date, tickets may be transferred to substitute participants or banked for future training events. The applicant/organization agrees that this is a binding contract and that all no-shows will receive credit for eligible future events, less that $25 processing fee per each no show. All seats must be paid for in advance of or on the day of training, or purchase orders provided. Print Name Signature Date