Competency Model (Training Specialist) (GS 14-15) Core Competencies. Training Specialist (GS 14-15)

Transcription

1 Core Competencies 1. Communication Accountability and Transparency Internal Awareness External Awareness Conflict Management Leveraging Diversity Fostering Collaboration Partner/ Customer Service Orientation CTP Regulatory Knowledge... 4 Training Specialist (GS 14-15) 1. Needs Assessment Curriculum Development Course Logistics and Administrations Training Program Evaluation Training Advisement Training Automation Training Delivery

2 CTP Core Competencies 1. 0BCommunication A. Communicating Effectively across CTP B. Communicating Effectively with Colleagues and Stakeholders C. Demonstrating effective Interpersonal/ Relationship Skills 2. 1BAccountability and Transparency A. Holding Self Accountable for Program Responsibilities B. Demonstrating High Standards of Ethics and Integrity 1. Is professional and courteous in all written and oral communication. 2. Expresses self in a clear, concise, and organized manner in written and oral communication. 3. Tailors communication based on the styles and needs of others. 4. Keeps others well informed on pertinent CTP-related issues. 5. Actively listens and asks appropriate questions to ensure that understanding of the situation is obtained before formulating a response. 6. Escalates issues that warrant immediate attention in an effective and timely manner. 1. Acts in an ethical and honest manner that is consistent with organizational values in all situations. 2. Performs job duties effectively within required timeframes. 3. Takes responsibility for own actions. 4. Admits personal mistakes, learns from them, and takes action to correct the situation. 5. Uses discretion when handling sensitive matters/content. 2

3 CTP Core Competencies 3. 2BInternal Awareness 4. 3BExternal Awareness 5. 4BConflict Management A. Knowledge of CTP and Your Office A. Knowledge of Current Events in Tobacco Community/Stakeholders A. Recognizing Conflicting Interests B. Addressing Conflict in Appropriate Manner 1. Demonstrates an understanding of the organization s functions and responsibilities. 2. Considers organization s mission, vision, values and strategic goals and objectives in work efforts. 3. Maintains knowledge of capabilities, capacities and constraints of the organization. 1. Keeps abreast of changes in the external environment and understands the potential impact on the organization and job duties. 2. Keeps informed of what FDA, HHS, and other agencies of the Federal Government are doing related to tobacco control and regulation. 3. Keeps informed of FDA, HHS, and Federal government regulations, policies and procedures that could affect job duties. 1. Recognizes that others hold differing opinions. 2. Works to resolve conflicts in a constructive and tactful manner. 3. Informs supervisor when conflicts between colleagues get in the way of job duties. 3

4 CTP Core Competencies 6. 5BLeveraging Diversity 7. 6BFostering Collaboration 8. 7BPartner/ Customer Service Orientation 9. 8BCTP Regulatory Knowledge A. Valuing a Blend of Skills and Perspectives A. Developing CTP-Wide Working Relationships B. Working on Multi- Disciplinary Teams C. Sharing Knowledge with Colleagues A. Ensuring a High Degree of Responsiveness to Organizational Leadership, Customers, and Stakeholders A. Applying Knowledge of FDA and CTP Laws, Regulations, and Policies 1. Values working with people from different backgrounds and views and seeks out diverse opinions and viewpoints. 2. Encourages colleagues to utilize their diverse skill sets and viewpoints. 1. Works well with others towards achieving a common goal. 2. Establishes rapport and trust with team members and others throughout CTP, FDA, and HHS. 3. Shares knowledge with others through both formal and informal avenues. 4. Helps to remove barriers that get in the way of effective teamwork. 1. Treats all partners/customers (internal and external) in a courteous and professional manner. 2. Provides timely and responsive service (e.g., , phone calls, etc.) to all partners/customers. 3. Is open to feedback from partners/customers. 1. Demonstrates knowledge of the Family Smoking Prevention and Tobacco Control Act and applicable sections of the Federal Food, Drug and Cosmetic Act, regulations and guidance documents. 2. Maintains knowledge of FDA regulations, legislation, and administrative procedures applicable to job duties. 4

5 1. 9B Needs Assessment A. Assessing competency development needs B. Identifying training and development requirements 1. Leads in the identification of competencies (e.g., Leadership, Core, Technical) to meet current and future CTP mission requirements. 2. Develops and administers tools to assess CTP leadership, managers, and Mission Critical Occupations (MCOs) competencies. 3. Directs the Individual Development Plan (IDP) program to identify the developmental needs of each MCO and the Center. 4. Directs research of continuing education credit requirements to assist CTP MCOs to satisfy re-licensure or re-certification requirements in their area of expertise. 5. Manages a process for CTP employees and supervisors to request new training offerings. 5

6 2. 10BCurriculum Development A. Directing development comprehensive curriculum B. Overseeing implementation of competency-based employee development 1. Maintains and applies comprehensive knowledge of instructional system design (ISD). 2. Ensures that the Center s training offerings meet the needs of the CTP workforce as identified in IDPs. 3. Oversees the development of new training courses, modules, and seminars. 4. Provides guidance to instructors on developing course objectives, syllabi, and lesson plans. 5. Implements cost effective training and development solutions, including distance learning, web-based training, and blended learning approaches. 6. Directs collaborative academic partnership programs with external learning institutions (e.g., with other government centers, agencies, and departments, colleges, universities). 7. Establishes contracts with training providers. 6

7 3. 11BCourse Logistics and Administrations A. Coordinating course scheduling B. Performing logistical preparation for training offerings 1. Oversees the formulation of the Talent Management Center s course schedule to maximize participation and minimize scheduling conflicts with other Center activities. 2. Ensures that SF-182 requests are linked to individual/center developmental needs before approving. 7

8 4. 12BTraining Program Evaluation A. Developing measurement process and criteria B. Assessing course effectiveness 1. Leads the development of criteria and standards for evaluating the effectiveness of training and educational programs (e.g., participant satisfaction, skills acquired). 2. Oversees the use of course participant surveys. 3. Reviews each training program to validate that the course is conducted with sound instructional methods and techniques. 4. Assesses the quality and usefulness of each course s activities and materials. 8

9 5. 13BTraining Advisement A. Knowledge of available training offerings B. Identifying appropriate training offerings to target needs 1. Develops and delivers presentations to a wide variety of audiences regarding the Talent Management Center offerings. 2. Serves as an advisor to management in the planning, development, presentation, and evaluation of complex training and educational programs. 3. Oversees the advertisement of training offerings. 4. Applies an expert knowledge of available training offerings to help students identify the most appropriate offering. 5. Reviews course recommendations made by training specialists. 6. Serves as a Center resource for information related to the available courses. 7. Provides counseling to individuals regarding development needs identified in the IDP. 9

10 6. 14BTraining Automation A. Knowledge of current training platforms and LMS features B. Instructing on the use of automated training tools C. Managing LMS 1. Employs a wide range of computer-based training platforms available to FDA and CTP. 2. Serves as an advisor on the development of the Center s learning management system to ensure state-of-the art features and content. 3. Directs the implementation of an automated scheduling system with course titles, numbers, and descriptions. 4. Promotes the use of available learning management systems. 5. Instructs CTP staff members in accessing and using learning management systems. 10

11 7. 15BTraining Delivery A. Employing appropriate training techniques to meet learning style needs B. Maximizing learner engagement and understanding 1. Facilitates workshops with Center staff. 2. Conducts leadership and professional development training (e.g., MBTI). 3. Delivers entry level staff and intern professional development programs. 4. Communicates the course plan and learning objectives. 5. Demonstrates confidence with and mastery of highly complex subject matter. 6. Implements learning activities that allow learners to review and apply content. 7. Provides and elicit practical examples of how knowledge and skills will transfer to their workplaces. 8. Establishes a positive learning environment that stimulates interest and enhances learner understanding. 9. Understands and responds effectively to participants contributions and questions. 11