Level 4 X Level 5 Level 6 Level 7 Level 8 Mark the box to the right of the appropriate level with an X. Hamid Salimian (author)

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1 MODULE SPECIFICATION MODULE DETAILS Module title Managing Systems and Operations Module code OS101 Credit value 20 Level Level 4 X Level 5 Level 6 Level 7 Level 8 Mark the box to the right of the appropriate level with an X Level 0 (for modules at foundation level) Entry criteria for registration on this module Pre-requisites Specify in terms of module codes or equivalent Co-requisite modules Specify in terms of module codes or equivalent Module delivery None None Mode of delivery Taught X Distance Placement Online Other Pattern of delivery Weekly X Block Other When module is delivered Semester 1 Semester 2 Throughout year X Other Brief description of module content and/ or aims Overview (max 80 words) Module team/ author/ coordinator(s) School Site/ campus where delivered Course titles pre September 2018 entry BSc(Hons) Business BSc(Hons) Business Management BSc (Hons) Business with Marketing This module introduces the use of digital technologies and operations management in business. A range of contemporary issues, innovation and future trends in Information Systems (IS) and operations management are showcased. The module highlights how managers use digital technologies to measure and improve operations and systems performance. Furthermore, The module provides an understanding of the processes and the methods to improve them in both service-oriented and manufacturing-sector organisations. Hamid Salimian (author) Brighton Business School This module will normally be delivered on the Moulsecoomb campus Course(s) for which module is appropriate and status on that course Course Status (mandatory/ compulsory/ optional)

2 BSc (Hons) Business Management with Marketing BSc (Hons) Business with Finance BSc (Hons) Business Management with Finance BSc (Hons) Business with Economics BSc (Hons) Business Management with Economics BSc (Hons) Business with HRM BSc (Hons) Business Management with HRM Course titles post September 2018 entry BSc(Hons) Business Management BSc(Hons) Business Management and Placement Year BSc (Hons) Business Management with Marketing BSc (Hons) Business Management with Marketing and Placement Year BSc (Hons) Business Management with Finance BSc (Hons) Business Management with Finance and Placement Year BSc (Hons) Business Management with Economics BSc (Hons) Business Management with Economics and Placement Year BSc (Hons) Business Management with HRM BSc (Hons) Business Management with HRM and Placement Year MODULE AIMS, ASSESSMENT AND SUPPORT Aims This module aims: To provide an introduction to the role, benefits and risks of digital technologies and operations management in business. To develop skills in the application of structured tools and techniques to analyse operations processes. Learning outcomes On satisfactory completion of the module you will be able to: LO1 - Demonstrate an appreciation of the way digital technologies are changing business and society. LO2 - Demonstrate an understanding of a range of benefits and risks of applying digital technologies in organisations. LO3 - Demonstrate the ability to recognise, classify and map business processes, and to understand the role of operations improvement in the ongoing challenge of achieving customer satisfaction, competitive advantage and profitability. LO4 - Demonstrate an understanding of the role and major issues involved in managing quality with in organisations. LO5 - Demonstrate confidence in handling and analysing numerical data, and to demonstrate the relevance and use of quantitative techniques in business. Content Ubiquitous technology mobile first

3 Business intelligence, big data and measuring Systems for small business models Cloud systems for small business : CRM Digital marketing google and web sites Digital marketing social media Coordinating complex organisations: ERP Working with systems: SAP Future watching Learning support Role of IT in Operations Management Transformation Process, IOGEs, and 4Vs Process and layout types Operations Improvement (Improvement Approaches & Techniques) Process Design I (Mapping) Process Design II (Business Process Reengineering, AS IS and TO BE processes) Quality Management I (Quality Definition, Dimensions, and Cost of Quality) Quality Management II (TQM, ISO, Six Sigma) Statistical Process Control (SPC) Indicative Reading - Latest editions of: Books: Anupindi R et al, Managing Business Process Flows, Pearson Education Beynon-Davies, P. Business information systems. Palgrave Macmillan. Chaffey, D., Digital Business & E-Commerce Management: Strategy Implementation & Practice. Pearson Education. Laudon, K.C. and Laudon, J.P. Management Information Systems - Managing the Digital Firm, Pearson Education. Russell, R., Taylor, B. W. Operations and Supply Chain Management, Wiley Slack, N., Chambers, S. and Johnston, R. Operations management. Pearson Education. Journals Electronic Commerce Research and Applications Harvard Business Review International Journal of Electronic Commerce International Journal of Information Technology International Journal of Operations & Production Management Journal of management information Journal of Research in Interactive Marketing Journal of Operations Management Journal of Strategic Information Systems Management science MIS Quarterly

4 Teaching and learning activities Details of teaching and learning activities Allocation of study hours (indicative) Where 10 credits = 100 learning hours SCHEDULED Websites Econsultancy.com Wired.com ZDnet.com Lecture, workshop, seminar, and practice test. Formative feedback will be provided by online tests with immediate onscreen feedback. This is an indication of the number of hours students can expect to spend in scheduled teaching activities including lectures, seminars, tutorials, project supervision, demonstrations, practical classes and workshops, supervised time in workshops/ studios, fieldwork, and external visits. Study hours 44 GUIDED INDEPENDENT STUDY All students are expected to undertake guided independent study which includes wider reading/ practice, follow-up work, the completion of assessment tasks, and revisions. 156 PLACEMENT The placement is a specific type of learning away from the University. It includes work-based learning and study that occurs overseas. TOTAL STUDY HOURS 200 Assessment tasks Details of assessment on this module An individual online exam (1 hour) including multiple choice questions LO1-2 (40%) An individual written exam (2 hours) LO3-5 (60%) Types of assessment task 1 Indicative list of summative assessment tasks which lead to the award of credit or which are required for progression. WRITTEN Written exam 100% % weighting (or indicate if component is pass/fail) COURSEWORK PRACTICAL Written assignment/ essay, report, dissertation, portfolio, project output, set exercise Oral assessment and presentation, practical skills assessment, set exercise 0 EXAMINATION INFORMATION Area examination board Ops/IT Refer to University for guidance in completing the following sections External examiners 1 Set exercises, which assess the application of knowledge or analytical, problem-solving or evaluative skills, are included under the type of assessment most appropriate to the particular task.

5 Name Position and institution Date appointed Date tenure ends DR. YINGLI WANG Lecturer at Cardiff University in logistics and operations management QUALITY ASSURANCE Date of first approval Only complete where this is not the first version Date of last revision Only complete where this is not the first version Date of approval for this version Version number 1 Modules replaced Specify codes of modules for which this is a replacement CDI April 2018 Available as free-standing module? Yes No X