Recruitment Pack. Head of Housing. September 2018

Transcription

1 Recruitment Pack Head of Housing September 2018 Loreburn Housing Association Limited Huntingdon 27 Moffat Road DUMFRIES DG1 1NN Tel Loreburn Housing Association Limited is a registered Scottish Charity No SC029917

2 CONTENT 1. Overview of background to the creation of the Head of Housing role 2. Letter from our Chief Executive 3. Our purpose, vision and values 4. Our Corporate Plan 5. Structure 6. Principle Terms and Conditions 7. Role Profile 8. Person Specification 9. Competency Framework

3 Head of Housing Dear Applicant Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please can you: Complete the Application Form Complete Equal Opportunities Monitoring Form Indicate on the Application Form if you cannot attend any of the interview dates. Please note that applications can only be considered if all the above documentation is completed. It is not mandatory to complete the Equal Opportunities Monitoring Form. The information requested is for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by to The closing date for completed applications is 9am, Friday 19 October Any applications received after this time cannot be considered. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call and ask to speak to the People and Culture team to ensure it has arrived. You should also ensure that you use a secure address from which to send your application, as our system will filter out s if it believes them to have been sent from unsecured sites that are often used to send spam s. In order to avoid last minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Unsuccessful applicants will be notified in writing. If you require any further information, or would like a discussion about the role, please contact me on and I will make the necessary arrangements with our Chief Executive. We look forward to hearing from you. Yours faithfully Kirsty Robertson HR Assistant

4 Head of Housing Salary: up to 55,684 (Starting salary is negotiable depending on experience) Loreburn H A is a registered charity established in 1982 operating across the Dumfries and Galloway region of Scotland. We own and manage over 2,500 properties across Dumfries & Galloway, offering a wide variety of accommodation and services to suit a range of needs. Loreburn HA s vision is to Create Great Places to Live and our ambition is to be recognised amongst the Best Housing Associations in Scotland. In April 2018, Loreburn HA were named Scottish Charity Employer of The Year for a second consecutive year; with a strong commitment to personal development and talent management we aim to grow our own superstars. Due to an internal structural change this opportunity for Head of Housing has been created to take forward the Strategic vision and Corporate Plan set by the Management Committee. The post holder will lead and develop the Housing and Support Services, delivering key objectives and priorities as set by the Management Committee and the Executive Management Team. The job will be fast paced and interesting. Loreburn are committed to a truly customer focussed service and to achieve that Management Committee are committed and working towards the implementation of agile working. We believe agile working will benefit both customers and staff and enable us to focus more on customer requirements being available when they require our services. One of the key roles of our new Head of Housing will be to create an empowered culture and energised workforce committed to enable successful agile working and the delivery of a tremendous customer experience. The candidate we are looking for will have be an innovative thinker with an exceptional track record of people management, a strong commitment to excellence, especially around the customer experience, and a track record of driving through improvements. The candidate will be able to interpret and drive big picture thinking within a culture of empowerment and innovation. The post reports to the Director of Operations. We acknowledge this is a demanding role but believe it is also an exciting opportunity for the right person to make a real step change to the way services are delivered to our customers. We have high expectations but for the right person, committed to exceptional customer service, this is an exciting opportunity to make a real and lasting difference. To apply for this exciting role, please visit our website Closing Date: 9am on Friday 19 October 2018 Interview Date: Tuesday 6 November or Wednesday 7 November 2018

5 Dear Candidate, Head of Housing, Loreburn Housing Association Loreburn H A operate in the Dumfries and Galloway region providing services to the benefit of the customers and communities they serve. The Head of Housing role is a new role which brings together our housing management and supported housing services, helping the Director to implement Agile Working and a growth mind set culture, whilst looking at innovative ways to also deliver high quality, value for money services. We currently have 2500 units with an ambitious new build programme. We recently reviewed our housing services delivery model which resulted in the creation of the post of Head of Housing. The post has been introduced to ensure consistent service delivery and compliance to standards whilst driving innovation and excellence. We have also recently reviewed our support services with a commitment to move away from the traditional model towards foyers and extra care housing. We work closely with our partners in Health and Social Care and together we are designing a number of development projects. Loreburn is recognised for leading the way in developing an integrated housing, wellbeing and health care model, and you will play an important part in our continued growth and improvement. This is a challenging role, we have ambitions to be a fast paced, innovative housing provider whilst building a reputation for exceptional housing services. We are looking for a special individual who shares our vision. We are happy to consider applications from candidates outside the housing sector as long as they can demonstrate the skills, attributes and attitude that are important to our success. In order to deliver our ambitious strategic plans, we are searching for a values driven, creative, innovative, enthusiastic and dynamic Head of Housing who possesses strategic, and innovative acumen. A person who is a proven team builder, with a common sense approach to managing people and service. The successful candidate will be highly motivated, innovative and process driven with the ability to work collaboratively with internal and external customers and lead several functions. The individual will understand, manage and mitigate risk to ensure the safe delivery of services. This is a senior role so the successful applicant will have a charismatic personality with exceptional communication and interpersonal skills in order to drive service enhancements forward, meet targets, control costs and motivate and develop the team, and support the Executive Management Team in the delivery of our vision. We make no apologies for our high expectations and if you believe you are able to rise to this challenge we are keen to hear from you. Kind regards, Lorraine Usher, CEO Loreburn H A

6 Management Committee Brian Pattinson Convener Peter Ward Vice-Convener Russell Brown Secretary John McNaught Maureen Farrell Jim Hogg Ronald Jardine Lynda Cameron Mike Jones Robin Wishart Jane Connachen Derek Rodgers Executive Management Team Chief Executive Lorraine Usher Director of Operations Amanda Yellowley Director of Finance & Corporate Services Alison Anderson Management Team Project Manager Joanne Gordon Head of Asset Management Pete Paton Head of Innovation and Business Improvement Moira Charters Head off ICT Simon Macdonald Head of People & Culture Elkie Astley Head of Governance & Assurance Becky Wilson Head of Finance & Procurement Gary Alison Head of Development Graham Robertson

7 Vision & Values Our Vision is to Create GREAT places to live and we aim to help build strong and sustainable communities across Dumfries and Galloway by improving local housing and the opportunities available to local people. We are Working Together with our local Council, Health Services and other agencies as well as the Scottish Government in order to achieve our mission. Our goal is to be recognised as the best Housing Association in Scotland. How we do things at Loreburn

8 Corporate Plan A copy of Loreburn s Corporate Plan can be found in the document downloads section of our website Principle Terms & Conditions o Probationary Period The first 6 months of your employment will be a probationary period. We reserve the right to extend your probationary period beyond this initial period. We shall have the right for any reason to terminate your employment on one week's notice or one week's salary in lieu of notice at any time during or at the end of this probationary period. o Salary will be paid monthly on the 28 th of each month; where this date falls at a weekend or public holiday then you will be paid on the nearest preceding working day. This payment will be made by direct transfer into your bank account. o Incremental Progression Progression within the salary band is reviewed on an annual basis (normally 1 April) and will be dependent on performance and behaviour throughout the previous calendar year. To be eligible for an incremental review you need to have completed 6 months service in post and you must have points within the band to progress to (ie you are only eligible for progression if you are not already at the top of the band). o Holiday Entitlement The leave year runs from 1 January to 31 December. For an employee who works 5 days per week there are 23 floating days and 12 fixed days, making a total of 35 days. o Working days and hours normal working hours is Monday to Friday 9-5pm You will be required to work in excess of normal working hours from time to time where the demands of your role require you to do so. You will normally be compensated for working such additional hours by being allowed time off in lieu or any other such system that is in operation at the time, provided that these additional hours are authorised in advance by your line manager. Further details are available in the employee handbook. For managers and assistant managers working in the operational side of the organisation, there is a requirement to provide an Out of Office Hours emergency contact service on a rota basis for which an additional payment is made. o Pension you will be automatically enrolled into Loreburn s pension scheme when you join the organisation, you do have the option to opt out. o Absence - Company Sick Pay will be paid in accordance with the table of entitlements below. In calculating the level and period of company sick pay due to the employee, the 12 months preceding the start of the current sickness spell will be reviewed.

9 Continuous service Full contractual basic pay (in weeks) per rolling 12 month period Up to 1 year year and under years and under years and under years and over Full pay is inclusive of Statutory Sick Pay. Half contractual basic pay (in weeks) per rolling 12 month period Half pay is in addition to Statutory Sick Pay (unless this brings the employee over full pay in which case full pay only will be given).

10 Structure - Housing Director of Operation Head of Housing Assistant Supported Housing Manager (Young People) Assistant Supported Housing Manager (Older People) Assistant Manager Customer Services Assistant Manager Housing Assistant Manager Income Supported Housing Advisors Sheltered Housing Advisors Customer Experience Advisors Neighbourhood Officers Income Officers Cleaners Neighbourhood Assistants Income Assistants

11 Head of Housing Reports to: Director of Operations Salary: up to 55,684 Location: Dumfries, Dumfries and Galloway, Scotland Purpose of the role You will be passionate about delivering a professional customer focused landlord and support service that consistently impresses our customers whilst enhancing our reputation. You will be an effective strategic manager with experience of developing enthusiastic and high performing teams and maintaining effective controls in an environment where safety and compliance are critical. You will be an excellent communicator, creating an environment in which you always seek to understand first and create simple ways to keep people informed about things that are important to them. You will have huge personal integrity coupled with resilience and will build a team that is known for delivering and keeping its promises. Your team will get things done on time, to the highest standards and learn quickly when things go wrong. The post holder will report directly to the Director of Operations and work closely with other Heads of Service to implement the Management Committee s vision to Create Great Places to Live. The post holder will have line management responsibility for 4 assistant managers who will deal with the operational side of the service, giving you the scope to plan, develop, and implement continuous strategic service improvements. Loreburn are developing an agile work force and dynamic team culture, which means we work when the customers need us to, and also allows our people to have a good work life balance. What difference will you make? You and your team will always deliver an exceptional customer experience You will develop a service where customers value the service we provide and would recommend us as a landlord You will have a strong understanding of performance and costs You will enhance our service without increasing our costs You and your team will shape and offer a service which enable our customers to sustain their tenancy and remain financially resilient whilst having an exceptional customer experience.

12 What you will bring to this role. The post holder will: Have experience of developing and implementing a vision, and strategies which make a real and lasting difference; Possess leadership skills that deliver positive results and achieve buy-in; Demonstrate high levels of energy and the ability to work at a fast pace in a sustained way; Have infectious and unwavering levels of enthusiasm; Be passionate about people and excited by the opportunity to build teams, boost morale and create a culture of customer focused excellence; Have an honest and straightforward approach; Support ongoing customer relationships whilst driving improvements; Be committed to developing a high-performing team Connect with the community. We will look to you to.. See the Big Picture, and inspire the team to have a positive can do culture Be knowledgeable and confident in our services, including issues of legal and regulatory compliance and governance Fully understand our customer experience and have clear strategies in place to improve service performance Ensure a full and detailed understanding of safeguarding across the service Build a strong supported housing offer with elements that can be replaced in the community offer Lead and develop a confident, competent, effective and empowered team Build effective strategic relationships that enable continuous improvement Lead a community engagement offer shaped around poverty (food and fuel), employment and health and well-being. Harness our data to provide clear, regular, timely and useful reports internally and for customers Build and manage positive internal and external relationships to support effective delivery for customers Develop processes and controls that are safe, simple, clear and effective

13 Encourage a growth mind set so we understand customers issues, and complaints and regularly and openly review and learn so service improvements can be embedded consistently. Strategic To actively contribute to the leadership, governance and performance of Loreburn. Working with the Board, Chief Executive, Directors and other Heads of service to contribute to the effective shaping, management and delivery of strategic plans, priorities, targets and objectives. Promotion of Loreburn and its objectives, building long term strategic relationships and effective partnerships. To work with the Director to develop the service and ensure Loreburn makes a significant contribution to communities across Dumfries and Galloway. To provide the Chief Executive, and Directors with advice, legislative and strategic guidance on all Housing and support service functions. Leadership Be a resilient, visible leader and an excellent role model who inspires, coaches and empowers staff. Financial Management To act as budget holder for you part of the service. To monitor, manage and review of budgets, VFM plans, business plans and financial performance targets. Ensure best value for money, assurance and quality are at the heart of financial decisions. Business Growth Identify and develop opportunities that are consistent with the Strategic Objectives of the Loreburn Group and grow the business in line with corporate expectations. Provide strategic and innovative leadership to the business, around housing and support, ensuring the exploration of new initiatives is an integral part of growth. Respond to the changing internal and external environment and ensure that the service continues to function to a high standard, responding to and meeting the needs of the community and Loreburn.

14 Service Delivery To ensure the operational functions are delivered in line with relevant legislation, regulation, best practice and policies. Ensure we have an efficient, quality, high performing service offer that leads to a great customer experience To prepare and present high quality reports for the Board to ensure they are appraised of growth opportunities, performance and procedures, new legislation and policy reviews. To identify, mitigate and manage risks (including Health & Safety, staff welfare, financial, etc.) associated with the business. Promote and preserve a high performance culture by striving for excellence in each service area, achieving performance targets and encouraging a culture of always seeking to improve. This probably isn t your dream job if you. Prefer to work alone Believe there is almost always one right way Find compromise difficult Find it difficult or exhausting to deal with situations of conflict Don t have any experience of managing services or contracts Dislike complaints Find it hard to challenge constructively Are daunted by complexity Prefer to get your hands dirty rather than manage through others Prefer a 9-5 culture

15 Person Specification: Head of Housing The person specification gives an outline of the types of skills and characteristics required to do the job effectively. Essential or Desirable Demonstrated by Specification Knowledge, Skills & Abilities Proven experience of shaping and leading services that deliver an exceptional customer experience E Application & interview An good level of understanding of social housing and the challenges customers face D Application & interview Excellent up to date knowledge of statutory and regulatory requirements as they apply to Financial D Application Management, Safeguarding, Health & Safety, Housing Support and Tenancy management Motivation leadership skills that inspires managers and staff to work effectively both individually and as a team E Interview in a fast paced environment. Qualifications Educated to degree level or equivalent achieved through training/experience D Application Membership of a professional body (i.e. RCIS / CIH or other relevant body) D Application Experience Extensive experience of working within a customer service sector including, managing people, budget management, performance management, ICT. An experienced all round leader with the ability to analyse complex and strategic information and make recommendations with clarity. An ability to create a fun but productive working environment where staff are clear about expectations and committed to the vision, goals and ambitions of the service. E E E Application Application Interview Significant management experience within a complex organisation E Application Experience of strategic and business planning E Interview Evidence of leading change, innovation or performance improvements E Interview Excellent knowledge of effective performance management and monitoring techniques E Application Excellent knowledge of Operational and Strategic Risk Management techniques E Application Knowledge of collaborative working and how to build effective partnerships D Interview IT literate, including skills in the use of Microsoft packages, , Skype and social media E Application Performance Management & Improvement

16 Demonstrable track record of having successfully and effectively delivered on major service improvements, E Interview implementing a performance culture, as well as cultural and organisational change Ability to set, work and deliver against challenging deadlines and stretch targets E Interview Service Development Experience of having managed change successfully and embedding and managing new and innovative E Interview customer driven services Evidence of creative thinking with an ability to innovate and be enterprising E Interview Communication Strong verbal and written communication and presentational skills E Application & Interview Good negotiating and influencing skills E Interview Financial Control Ability to undertake financial planning, financial analysis and budgetary control E Application Other Creative, with the ability to explain and drive through new ideas E Interview Flexibility and willingness to work outside normal office hours including travel and attendance at meetings E Application Loreburn H A Group - Values & Attitudes Go-Getter E Application & Interview Respect E Application & Interview Entrepreneurial E Application & Interview Accountable E Application & Interview Together E Application & Interview

17 Key Dates Closing Date 9am Friday, 19 October 2018 Interviews 6 or 7 November 2018 Loreburn reserve the right to undertake any required background checks on applicants to assess their suitability ahead of any offer of employment being made.

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