Dr Robin Mann Chairman

Transcription

1 Dr Robin Mann Chairman

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3 Through Benchmarking Rank Xerox moved from a Crisis point to Worldclass in 8 years 8. World class 7. Best in country 6. Best in industry in country 5. Very good one of the best in the industry 4. Good above average in industry 3. Average average in industry 2. Poor has problems and is losing money 1. Loser has major problems, in or near bankruptcy

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5 Singapore has benchmarked its performance internationally and actively learnt from higher performing countries

6 Singapore has one of the lowest homicide rates per 100,000 inhabitants

7 Singapore is No.8 in the World for Digital Economies 70 countries assessed, Economist Intelligence Unit, 2010

8 Singapore is No.3 in the World for Innovation as assessed by INSEAD or No.1 as assessed by Boston Consulting. 125 countries assessed, INSEAD Global Innovation Index 2011

9 UAE is 34 th in the world for Innovation 125 countries assessed, INSEAD Global Innovation Index 2011

10 UAE is no.5 in the world for Innovation Linkages 125 countries assessed, INSEAD Global Innovation Index 2011

11 UAE is no. 14 in the world for Creative Outputs 125 countries assessed, INSEAD Global Innovation Index 2011

12 UAE is No.25 in the World for Global Competitiveness Country 2010 GCI ranking 2010 GCI score Qatar Saudi Arabia United Arab Emirates Oman Kuwait Bahrain

13 UAE needs to learn from the best for Reading, Mathematics and Science Ranking of Middle East Countries in Comparison to 65 Participating Countries for Competency Scores Reading Mathematics Science Israel 20 Dubai (UAE) - 37 Dubai (UAE) - 32 Dubai (UAE) 28 Israel 38 Israel 39 Turkey 45 Turkey 41 Qatar 46 Qatar 47 Qatar 48 Turkey 47 Jordan 60 Jordan 61 Jordan 53 Tunisia 61 Tunisia 62 Tunisia 60 OECD, PISA 2009 database

14 All countries need to grow their percentage of top talent how can this be achieved? (top talent = level 5-6) Shanghai, 14.6% Singapore, 12.3% Dubai, 2.3% Science only Reading & 1.2% science 0.8% Reading only 1.6% Maths & science 2.5% Reading, mathematics and science 4.1% in OECD Reading & maths 1.2% Mathematics only 5.0% OECD, PISA 2009 database

15 There will be more benchmarking of public services between countries Ontario Municipality Service Standards

16 Benchmarking helps you to see the Roadmap to success... Are you determined to follow it?

17 Benchmarking helps organisations and countries to identify and reach their potential The Global Benchmarking Network (GBN) is a global network of benchmarking centres that help organisations to identify and reach their potential.

18 GBN Membership: 29 Members from more than 20 countries 1. Australia 2. Bahrain 3. Canada 4. Chile 5. China 6. Czech Republic 7. Germany (DGQ-BP) 8. Germany (ICB) 9. Germany (LEXTA) 10. Hungary 11. India 12. Iran 13. Ireland 14. Kuwait 15. Malaysia 16. Mauritius 17. New Zealand 18. Romania 19. Russia 20. Saudi Arabia 21. Sweden 22. Switzerland 23. Taiwan 24. United Arab Emirates (Ajman) 25. United Arab Emirates (DQG) 26. United Arab Emirates (ADICOE) 27. United Kingdom (BCS) 28. United Kingdom (Winning Moves) 29. USA

19 Membership Structure 2011 Government Bodies United Arab Emirates (Ajman) Malaysia Mauritius RCA MPC NPCC 3 9 National Quality Associations Bahrain Canada Czech Republic United Arab Emirates (Dubai) Hungary Ireland Russia Sweden Taiwan BQS NQI CSQ DQG HAE EIQA BE/ROQ SIQ CPC Consultants Australia Germany India Iran Kuwait Saudi Arabia United Kingdom United Kingdom USA Chile Germany BMP LEXTA BPC IPC GLC BMKSA BCS WM BPI BEC DGQ-BP 11 6 Research Institutes / Universities Germany New Zealand Romania Switzerland United Arab Emirates (Abu Dhabi) China ICB COER ARoB TECTEM ADICOE BRCSS

20 What we do.. International benchmarking projects Benchmarking Roadshows

21 What we do.. Benchmarking Awards to begin in 2012 Trial of the award process in India

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23 And the GBN has an Annual Benchmarking Conference!! from kuwait to Dubai, March 2012

24 to Auckland, New Zealand, 5-7 December

25 What is benchmarking? Benchmarking is learning from the experience of others

26 Informal benchmarking is the most common type of benchmarking learning from experts or colleagues learning by networking learning from websites & reading

27 There are two types of formal benchmarking Performance Benchmarking Best Practice Benchmarking

28 What is Performance Benchmarking? The comparison of performance data that has been obtained from studying similar processes or activities. It is useful for identifying strengths and opportunities for improvement.

29 Performance benchmarking is used for comparing financial and non-financial performance Financial measures: Expenditure, cost of labour, cost of buildings/equipment, cost of energy use, adherence to budget, cash flow, revenue collected. Non-financial measures: Absenteeism, staff turnover, % of admin staff to front-line staff, budget processing time, complaints, environmental impact, call centre performance.

30 What is Best Practice Benchmarking? the comparison of performance data that has been obtained from studying similar processes or activities and identifying, adapting, and implementing the practices that produced the best performance results. It is useful for learning from the experience of others and achieving breakthrough improvements in performance.

31 Best Practice Benchmarking is the most powerful type of benchmarking

32 Tell me I may forget Show me I may remember Involve me and I will understand

33 Use all types of benchmarking to achieve business excellence for everyone, use for all processes Informal Benchmarking Performance Benchmarking only do if you are going to act on the data, use for many processes if data is readily available Best Practice Benchmarking use for key opportunities for improvement

34 Benchmarking is an essential tool for today s and tomorrow s world. Become a Falcon not an Ostrich! Dr Robin Mann, R.S.Mann@massey.ac.nz