Using Office 365 to Drive Employee Engagement. What is Employee Engagement? Why Should I Care? Can I do it in Office 365?

Transcription

1 Using Office 365 to Drive Employee Engagement What is Employee Engagement? Why Should I Care? Can I do it in Office 365? 1

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4 Quick Exercise Navigate to this URL and complete a short survey. 4

5 Strategy & Architecture Portals & Collaboration Mobility Connected Devices Cloud Platforms Experience Design... we turn data into actionable insights and transform organizations for the digital era. 5 5

6 About Me Senior Business Solutions / Technology Consultant for the past 12 years Enterprise Solution architect for 20 plus years Previously a CIO in a St. Louis mid-market company for 12 years Former Partner / Principal of a local Microsoft Business Solutions consulting firm Matt Bowers St. Louis mbowers@sensecorp.com 6

7 What this Presentation Is (or Is Not) Business and solution focused Not technical Not a demo Not intended to be a deep dive Connect the dots between business, pain, drivers etc. and a technological response 7

8 8 Click to edit Title What is Employee Engagement?

9 Employee Engagement Engagement has been around as a concept since the 1970s. William Kahn first defined the term in the early 1990s. Gallup popularized the idea with their book First Break All The Rules and their Q12 survey. 9

10 Employee Engagement Employee Engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. 10 Employee Engagement". Emptrust. Retrieved 11 August

11 Employee Engagement Emotional engagement manifests itself in three types of employees: Engaged Not engaged Actively disengaged 11 Gallup

12 Employee Engagement Engaged employees: They are the best colleagues. Cooperate to build a team, a company, or an organization. They are involved in and committed to their work. They know the scope of their jobs and look for new and better ways to achieve outcomes. They are 100% psychologically committed to their work. And, they are typically the only people in an organization who create new customers. 12 Gallup

13 Employee Engagement Not engaged employees: They are very difficult to spot. They are not hostile or disruptive. They show up and kill time. They are thinking about lunch or their next break. They are essentially checked out. 13 Gallup

14 Employee Engagement Actively disengaged employees: More or less out to damage their company. They monopolize managers time. Have more on-the-job accidents; account for more quality defects; contribute to shrinkage or theft; are sicker; miss more days; and quit at a higher rate. Whatever the engaged do such as solving problems and creating new customers the actively disengaged try to undo. 14 Gallup

15 Culture Smulture What s Culture Got To Do With it 15

16 Employee Engagement is Not Culture Employee engagement is the feelings that individuals have towards their work at the company. It reflects how motivated and boughtin an employee is to the organization and their role. Culture is the behavior the organization displays. This behavior is the response to your Organization Operating System i.e. the unique structures, processes and communication methods every organization creates that send signals to employees on how they should behave to be accepted in the organization

17 Ten Ways to Drive Employee Engagement Give employees a voice Competitive pay and benefits Communicate and reward core values Consistent and timely communication Real time coaching from a manager Show appreciation Employee development Clear expectations Culture of trust Team environment 17 Gallup 2016,

18 18 Why Should I Care?

19 Employee Engagement Similarly, companies with a highly engaged workforce experience a 19.2 percent growth in operating income over a 12-month period. Gallup estimates actively disengaged employees cost the U.S. $450 billion to $550 billion in lost productivity per year. Companies with low engagement scores earn an operating income 32.7 percent lower than companies with more engaged employees. 19 Gallup, 2016

20 Employee Engagement U.S. Employee Engagement % Employees Engaged Not Engaged Actively Disengaged Gallup 2016, 2018

21 Gallup On Employee Engagement Without the proper tools required to do what they do best, employees will quickly become disengaged and unhappy in their work. 21 Gallup

22 Office 365 as Transformative Agent { } Driving Employee Engagement 22

23 Simplicity! Gamification 8 ways Office 365 can drive employee engagement Employee self-service Smarter workflows and workplace automation Easy collaboration Mobility Everything is centralized User feedback

24 Office 365 and Engagement Most of the Office 365 components can be leveraged and utilized to facilitate employee engagement, and in many cases they are, however, the focus here is necessarily limited. SharePoint Forms Flow Power Apps 24

25 Ease of access / ease of use Supports work on the go Dynamic and fresh content Can find information easily Multiple ways to get to content Collaboration Social Interaction And Communication Connect disconnected workers Flexible and supports business process Ways SharePoint Can Drive Engagement 25

26 SharePoint - What Do The Best Intranets o? Improves Productivity Enables collaboration Empowers users Enables users Engages users Helps them get their job done! Ideally, should be the one and only place they need to go to do their job 26

27 Forms Conduct employee satisfaction surveys Create a quiz to support office learning programs Health surveys to integrate into a workplace health program Generate real time analytics to view report data that was collected Share surveys anonymously to encourage work place trust Customize and embed surveys on web sites, intranets or blogs Integration with other Office 365 applications for greater effect 27

28 Daily workflow automate simple tasks, improve productivity Share data - Users can create flows that copies files from one place to another place where others can have access to that data as well. Flow Microsoft Common Data Model - flows already have the capability to connect to over 40 different services. Automate automate the messaging and task notification, sending etc. when a workflow is started, completed etc. Mobility! 28

29 Solution Making. Microsoft PowerApps can serve as a stepping stone for individuals and organizations to push new solutions as answers to problems. No-Code Coding. Power Apps End user, power user, business analysts can develop solutions that drive engagement Multi-Platform Development. Automated Workflows. Integrated Data Pull. 29

30 30 Questions?