MAUS Quality Assurance Documentation for ISO: 9001 Certification and Accreditation

Transcription

1 MAUS Quality Assurance Documentation for ISO: 9001 Certification and Accreditation Overview: MAUS Quality Assurance software is designed to help organisations develop their own customised Quality Manual, which can either be used for ISO: 9001 certification and accreditation or just to help document and improve an organisation's current quality systems. The time and cost required to complete your finished Quality Assurance manual will be reduced dramatically with this software. Buy MAUS Quality Assurance Now: Phone: Fax: Online:

2 Table of Contents 1 Quality Manual Series Introduction Definitions Quality Policy Quality Manual Quality Management System Management Responsibility Resource Management Product Realisation Customer-Related Processes Product Design and Development Purchasing Production and Service Provision Control of Monitoring and Measuring Equipment Measurement, Analysis and Improvement Monitoring and Measurement Control of Non-conforming Product Analysis of Data Improvement Quality Procedures Quality Management System Document & Data Control Document Control Example Control of Quality Records Control of Quality Records Example Management Responsibility Resource Management Customer Related Processes Design and Development Management Design and Development Example Purchasing Purchasing Officer Manager Purchasing staff Control of Production Monitoring and Measurement Monitoring and Measurement Status Product Identification Production Scheduler/Logistics Manager Stores staff All staff Control of Customer Property Preservation and Handling Control of Monitoring and Measuring Equipment Internal Quality Audits Control of Non-Conformances

3 3.21 Data Analysis Corrective & Preventive Action Servicing Test Quality Work Instructions Test Job Sequence Sheets Quality Forms Management Review Meetings Contract Review Action Minutes Inquiry Log Design Plan Document Control Master List Supplier & Subcontractor Purchase Order Requisition Job Number Register Serial Batch Number Register Job Sequence Sheet Monitoring & Test Plan Goods Received Advice Final Inspection Calibration Record Non-Conformance Report Delivery Advice Archive Register Internal Audit Report Job Description Employment Application Form Performance Review Training Record Service Report Statistical Report Quality Schedules Document Retention Schedule Subcontractor Listing Internal Audit Plan Service Plan

4 MANUAL VERSION CONTROL Version Number Created Date Created By Div / Dept Approved By Oct 2013 Quality Manual reviewed and confirmed. Signed:... Date:... Name:... Position:...

5 Your Company Name & Logo Example of Policy: Introduction.

6 1.1 Introduction This document is controlled Version: Created Date: 19/06/2013 3:44:49 PM Created By: XYZ Modified Date: 19/06/2013 3:44:49 PM Modified By: ZYZ Status: In Progress Tag: Approved By: Policy Ref PN0001 Policy Introduction Description XYZ is engaged in the business of (state your business activities) and has been trading since (state your date of commencement). Our principal products/services are (list your products and/or services) and we sell them to (name your market). Annual turnover is currently (state your turnover). Our Head Office is located at (your location) with divisions/outlets at (your other location(s)) and we have a total of (number) employees. Purpose The introduction to the manual should give the reader an idea of: the "scope" of the manual, i.e. which sectors of the company it is applicable to - does it cover all geographical locations, all divisions of the company and all products of the company? a description of the company - a brief overview giving a short history, location, size and operations of the company; the revision and issue status - a page indicating current revision, summary of changes to previous revisions, date of issue of current and previous revisions, and the issuing authority. Refer to the document numbering rules. Scope This manual outlines our company's plan to satisfy the quality requirements of ISO 9001: It is applicable to all of our operations throughout the state of (name your state and/or country) and covers the following range of products and services. a)...xxx b)...xxx etc. The manual is a "controlled" document within our Quality System however "uncontrolled" copies can be distributed to any interested party. The manual is intended to be used as a public document that displays this company's commitment to achieving quality in all our activities.

7 Procedure ISSUE SECTION NO. NO. 1 Entire manual REVISION NO. A DATE ISSUED CHANGES MADE Final draft for review and approval This manual is issued by our Quality Manager with the approval of the CEO and is reviewed annually or shorter period (when necessary) (Signature of CEO) / / (Date)

8 Your Company Name & Logo Example of Policy: Quality Procedures

9 1.2 Quality Management System 1 This document is controlled Version: Created Date: 19/06/2013 3:44:49 PM Created By: Adam Garside Modified Date: 19/06/2013 3:44:49 PM Modified By: Adam Garside Status: In Progress Tag: Approved By: Policy Ref PN0018 Policy Quality Management System 1 Description XYZ has guidelines for all employees regarding Quality Management System 1 Purpose The aim of this procedure is to define how the quality system of XYZ is documented. Scope The following guidelines are to be adhered to by all managers, supervisors and employees. Procedure Quality Policy Our CEO/Managing Director/General Manager of XYZ is responsible for defining our Quality Policy which is a statement of our company's commitment to meeting customer requirement, delivering quality products and the continuous improvement of our quality management system effectiveness and business performance. The Quality Policy will state our quality objectives that will be in line with other strategies and objectives for management of the company as a strong, vital organisation. The Quality Policy will be distributed throughout the organisation, displayed at prominent locations and we will ensure that all staff are aware of its aims through quality awareness training. The policy will be reviewed annually by the CEO/Managing Director/General Manager to ensure that it continues to be relevant and effective..

10 Quality Manual The Quality Manual is prepared by our Quality Representative/Quality Manager and is issued with the approval of the CEO/Managing Director/General Manager. It is a controlled document and is issued in accordance with QP 3.2: ``Document and Data Control''. The Quality Manual is an overview of what we will do to meet the requirements of ISO 9001: 2008 and lists which procedures within our system are relevant to each element of the standard. Quality Procedures Our Quality Procedures are prepared and issued by the Quality Representative/Quality Manager in consultation with Department Managers and are controlled documents in accordance with QP 3.2: "Document and Data Control''. Quality Procedures describe in detail how we will satisfy the requirements of ISO 9001: 2008 and they will include an aim, scope, list of references, responsibilities, method and records. Quality Procedures may be reviewed at any time to reflect a change in circumstances or improvements to the system, but in any case they will be reviewed annually. Quality Work Instructions/Forms Work Instructions and Forms are prepared and issued by the Quality Representative/Quality Manager in conjunction with Department Managers and are controlled documents in accordance with QP 3.2: "Document and Data Control". They detail the necessary steps for each quality-related activity in logical sequence so that the activities can be consistently repeated to the standard required in the procedures. Work Instructions will include an aim, scope, list of references, responsibilities, method and records. Work Instructions and Forms will be reviewed and updated as necessary to reflect changing circumstances in order to accurately describe each task. Quality Plans (including Continuous Improvement Projects) Quality Plans are prepared and issued by the person in charge of the specific project (which is the subject of the plan), in consultation with the Quality Representative/Quality Manager. They are controlled documents in accordance with QP 3.2: ``Document and Data Control''. Quality plans outline the particular actions and considerations that may be needed for a particular project, contract, process or customer and they are only relevant for the duration of that specific event. Quality Plans will refer to existing Procedures and Work Instructions but will also address: Whether any special controls, processes, equipment, resources or skills will be needed for the project; Ensuring that all the processes will be in accordance with relevant procedures; Ensuring that suitable inspection and testing techniques either exist or can be developed for the project. Where new techniques must be acquired, the plan will ensure that they can be developed in time; Checking and verification procedures to be completed at the appropriate stages in the project; Standards of acceptability must be clearly understood; Preparation of appropriate quality records which will be maintained as part of the project. We will maintain documented Quality Plans as a quality record

11 Your Company Name & Logo Example of Policy: Internal Audit Report

12 1.3 Internal Audit Report This document is controlled Version: Created Date: 19/06/2013 3:44:49 PM Created By: XYZ Modified Date: 19/06/2013 3:44:49 PM Modified By: XYZ Status: In Progress Tag: Approved By: Policy Ref PN0060 Policy Internal Audit Report Description XYZ has guidelines for all employees regarding Internal Audit Report Purpose The purpose of this policy is to explain the general procedures relating to Internal Audit Report Scope The following guidelines are to be adhered to by all managers, supervisors and employees. Procedure INTERNAL AUDIT REPORT Form No. F 5.19 AUDIT REPORT NUMBER: DATE OF AUDIT: AUDITOR'S NAME: AUDITOR'S SIGNATURE: SCOPE OF THE AUDIT: Department/Area Audited Procedures Audited PERSONS ASSISTING AUDIT: Names of people interviewed in the department/area being audited

13 SUMMARY OF RESULTS: REF NO DETAILS OF NON- CONFORMANCE NCR NO PROPOSED CORRECTIVE / PREVENTIVE ACTION XYZ FORM F101 Authorised by: Bill Williams, INTERNAL AUDIT REPORT Revision A Date: Monday, 20 September 2010 Page 1 of 2 KEY to Results Column C = Complies with the standard NC = Does not comply (non-conformance) O+ = Positive observation (good system) O- = Negative observation (system could be improved) REF CHECK OUTCOME RESULT Prepare a list of sample questions and areas you wish to review ( or reference to procedures to audit) Record answers to questions or results of observations

14 MAUS Quality Assurance Develop your own customised Quality Manual Benefits of MAUS Quality Assurance Software: Implementing a Quality Management system into your business will help you secure more tenders, secure more jobs and produce a higher level product. Studies have shown the quality of your products and procedures can be guaranteed by following a documented process such as an ISO 9001:2008 quality system. With MAUS Quality Assurance, you can implement a QA system fast, affordably and of the shelf, using a step by step approach. If will help you retain and gain clients and build commitment towards best practice MAUS Quality Assurance software ensures you achieve this quickly and easily by giving you access to organisational policies and procedures in seconds. This can be done through a simple navigation menu. All of your quality documents can be created, updated, communicated or replaced. ISO9001:2008 compliant. Simple step-by-step approach. Comprehensive Question and Answer format. Develop & improve quality systems. Can be customised to suit your own organisation. I ve been using MAUS for my Quality System for two years and think it is great. I ll continue to use it as it saves me time and allows me to apply for more tenders and get more jobs. - Wayne Bell, Prostart Constructions Pty Ltd More Features of MAUS Quality Assurance Software Summary Simple to use software that will develop quality documentation for quality accreditation. Quality procedures and policies for staff to follow. Quality forms that staff can use to document and help improve quality procedures and practices. A tool that will allow you to easily update any quality procedures or forms without having to recreate the whole document. A Quality manual that can be distributed in hardcopy format, on a network or on an Intranet. MAUS Quality Assurance is designed to improve your organisations current quality systems. It will help prepare your documentation for ISO : 9001 certification and accreditation. Using the simple Question and Answer format will allow the development of procedures and forms for all the elements to be written quickly and comprehensively.

15 Why Choose MAUS MAUS is an award winning Australian owned company. Over the years, the MAUS range of business planning, human resource and business process resources have been shipped to over 55,000 businesses and been used in over 30 tertiary education institutions The brand was originally established by Peter Hickey CEO in February For over 20 years, MAUS has been a leading publisher of innovative management software and learning programs targeted to small to medium sized business sector and business advisors To maintain its market leadership, MAUS has demonstrated year after year the ability to continually deliver high quality, high featured practical software at a fraction of the price of our competitors. With over 60,000 users globally, MAUS has one of the most comprehensive ranges of business software and programs in the world. Published by MAUS Business Systems - Corprat Pty Ltd T/A MAUS Business Systems ABN: Address: Suite 209, 117 Old Pittwater Rd, Brookvale NSW Australia 2100 Tel: Fax: (02) sales@maus.com.au