II. FY2017 Community Benchmarks Scorecard A. Presentation Amanda Mills B. Public Comments Discussion C. FY2017 Scorecard Vote

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1 Northlake Homeless Coalition (NHC) St. Tammany Parish Government Towers Building 501 Old Spanish Trail, Slidell, LA May 10, :30 PM 3:00 PM NHC General Membership Meeting Agenda I. Welcome/Introductions Be sure to sign-in! II. FY2017 Community Benchmarks Scorecard A. Presentation Amanda Mills B. Public Comments Discussion C. FY2017 Scorecard Vote III. Announcements/Available Openings IV. Adjourn CONTACT INFORMATION Northlake Homeless Coalition Amanda Mills, Executive Director, , P.O. Box 53, Mandeville, LA Northlake HMIS Data Project Erin Matheny, Director, , SLU Box 10509, Hammond, LA 70402

2 General Membership Meeting Minutes January 11, 2017 Tangipahoa Parish Permits Office W. Club Deluxe Road Hammond, LA Meeting Attendees: Name Anderson, Bethany Doctor, Jesse Eastridge, Sheri Jackson, Carolyn Jackson, Toni Lasalle, Laurie Lee, Cherelle Lovern, Jeanne Matheny, Erin Mills, Amanda Proctor, Cammie Populus, Tammy Rayford, De Kea Zarinski, Kat Agency / Affiliation Family Promise of St. Tammany Northlake Homeless Coalition Safe Harbor Northlake Homeless Coalition Tangipahoa Parish Government Quad Vets Quad Vets Volunteers of America, GNO Southeastern Louisiana University Northlake Homeless Coalition United Way Northlake Homeless Coalition Southeastern Louisiana University NAMI St. Tammany I. Call to Order: The meeting was called to order at 1:38 PM by Amanda Mills, NHC Executive Director. II. Northlake Homeless Coalition (NHC) Business A. NHC GM Meetings Ms. Mills stated that there may be a change to the NHC General Membership Meeting Schedule, wherein the full GM will meet during the even months of the year, starting with the June 2017 meeting of the NHC. There will be a proposal to alter the schedule at the NHC Annual meeting to be held March 29 th. B. HMIS Report: Ms. Erin Matheny, Northlake HMIS Data Project Director, reported on the HMIS activities occurring in December 2016, which included: AHAR: The NHMIS and NHC were informed that 10 of the 12 reporting categories for both Slidell and the balance of St. Tammany Parish were determined to be Useable for the AHAR. CAAS/Shelter Project: They continue to make modifications to the Prioritization List Report to increase utility for CE participating

3 providers. The NHC have also initiated data entry for the Miramon Center and CC clients receiving motel vouchers Point-in-Time Count: They have been working with the LSNDC PIT Committee to finalize the tools to be used throughout Louisiana Trainings: An End User meeting has been scheduled for January 20 th, with a focus on data completeness practices and the related CoC Community Benchmarks. They will also review a new ART report. Counts of persons served in December by HMIS Contributing Organizations: 4 persons were in an emergency shelter beds, 84 in transitional housing, 283 in Permanent Supportive Housing, 49 persons received homeless prevention assistance, 72 received Rapid Re-Housing Assistance, 371 were enrolled in Coordinated Assessment 32 received other type on non-housing specific assistance, In total, 884 persons received assistance in December. Of these approximately 61% were identified as literally homeless as defined by HUD, at the time they initially received assistance by providers. C. Executive Director s Report Ms. Mills reported on the NHC activities occurring since the previous meeting, which included: Community Benchmarks: The Benchmarks were ed to all agencies that will be subject to the measures for feedback. In addition they will be posted to the NHC website and ed to the NHC mailing list for comments, once they have been approved by the NHC Board of Directors. Staffing: The NHC will begin advertising for an Outreach Navigator position. Budget: A 2017 Budget should be completed and approved during the February Board meeting. Coordinated Entry: The revisions to policies for the CAAS project are in development and will be discussed during a future NHC GM meeting. PIT Count: Ms. Mills is chairing the LSNDC PIT Committee and is finalizing the tools and a Train the Trainer event. III Point in Time Ms. Matheny and Ms. Mills gave a combined presentation on the Point-in-Time Homeless Census (PIT), citing findings from the 2016 Count and plans for the 2017 Count. Ms. Matheny discussed the general components of the Census, and reviewed several tables and charts that displayed the aggregate data collected from the 2016 PIT. In summary, 275 persons were identified as residing in sheltered and unsheltered conditions within the 5 parishes that comprise the CoC jurisdiction. Of these, more than three-quarters of surveyed persons were in households without children, and almost 80 percent of persons slept in emergency shelter or transitional housing beds on the night of the Census. She 2 P a g e

4 also discussed enumerated data as they related to subpopulations, including the number of persons with specific disabling conditions, veterans, and persons with histories of domestic violence. Ms. Mills explained the benefits of participating in the PIT efforts, volunteer opportunities, and the types of data collection. She also reviewed the next immediate steps, including volunteer training, distribution of the abbreviated surveys, and the mapping of unsheltered locations. Copies of the 2016 Highlights Report were available to meeting attendees, and prospective volunteers had a chance to register for one of the two training dates. IV. Housing Opportunities and Agency Announcements The Slidell Housing Authority is accepting applications for referrals to Washington Heights complex, 1280 MLK Boulevard, Slidell, on Wednesdays. V. Adjournment There being no further business, the meeting was adjourned at 2:35 PM by Amanda Mills. 3 P a g e

5 Performance Category CAAS RRH PSH Points Possible Points Earned Current Target Current Target Current Target System Performance Measures: Measure 1: Entry to Certification Measure 1: Referral Outcome to Housing Measure 2: Returns to Homelessness within 6 months Measure 2: Returns to Homelessness within 12 months Measure 2: Exits to unknown, homeless or temp destinations less than 10% less than 10% 10 Measure 3: Number of Homeless Persons Measure 4: Change in employment income for leavers 11% + 10 Measure 4: Change in cash income for stayers 18.5%+ 10 Measure 5: Persons who become homeless for the first time Measure 7: Successful placement from street outreach Measure 7: Persons who exit from CAAS to permanent housing Measure 7: Exits to PH 87%+ 20 Measure 7: Remains and exits to PH 90%+ 20 Other Performance Measures: Capacity/Bed Utilization 90%+ 90%+ 10 Housing First Yes Yes Yes 10 HMIS Data Quality* 95% + 95%+ 95%+ 10 CoC Participation** 80%+ 80%+ 80%+ 10 CoC Monitoring Conditions No No No 10 CAAS Referral Acceptance 75% + 75%+ 10 Cost Effectiveness*** Yes Yes Yes 10 Hard to Serve: Literally Homeless 40%+ 40%+ 10 Prioritized Populations: Bonus Points Zero Income at Entry 20%+ 20%+ 20%+ 10 Youth (18-24) 10%+ 10%+ 10%+ 5 Victims of Domestic Violence 10%+ 10%+ 10%+ 5 Families with Children 10%+ 10%+ 10%+ 5 Persons experiencing chronic homelessness 10%+ 10%+ 10%+ 5 Veterans 10%+ 10%+ 10%+ 5 *HMIS data quality reflects data completeness for the evaluation period. **CoC participation will be comprised of CAAS Meetings, HMIS End User Meetings and NHC GM meetings. ***Cost effectiveness will be measured by cost per permanent housing outcome compared to other programs of the same component type. ***Programs will also be allowed to submit a cost savings report demonstrating reductions in usage of crisis services as a result of the program.

6 System Performance Measures in Context HUD has developed the following seven system-level performance measures to help communities gauge their progress in preventing and ending homelessness: 1. Length of time persons remain homeless; 2. The extent to which persons who exit homelessness to permanent housing destinations return to homelessness; 3. Number of homeless persons; 4. Jobs and income growth for homeless persons in CoC Program-funded projects; 5. Number of persons who become homeless for the first time; 6. Homelessness prevention and housing placement of persons defined by Category 3 of HUD s homeless definition in CoC Program-funded projects; 7. Successful housing placement; The purpose of these measures is to provide a more complete picture of how well a community is preventing and ending homelessness. The number of homeless persons measure (#3) directly assesses a CoC s progress toward eliminating homelessness by counting the number of people experiencing homelessness both at a point in time and over the course of a year. The six other measures help communities understand how well they are reducing the number of people who become homeless and helping people become quickly and stably housed. Reductions in the number of people becoming homeless are assessed by measuring the number of persons who experience homelessness for the first time (#5), the number who experience subsequent episodes of homelessness (#2), and homelessness prevention and housing placement for people who are unstably housed (Category 3 of HUD s homelessness definition) (#6). Achievement of quick and stable housing is assessed by measuring length of time homeless (#1), employment and income growth (#4), and placement when people exit the homelessness system (#7). The performance measures are interrelated and, when analyzed relative to each other, provide a more complete picture of system performance. For example, the length of time homeless measure (#1) encourages communities to quickly re-house people, while measures on returns to homelessness (#2) and successful housing placements (#7) encourage communities to ensure that those placements are also stable. Taken together, these measures allow communities to more comprehensively evaluate the factors that contribute to ending homelessness. For CoCs to accurately assess their progress using these measures, they must ensure that their data are as complete and accurate as possible, from data entry to report generation. How These Measures Will Be Used There are two primary uses of the system-level performance measures. First, HUD will use the data as selection criteria to award projects under future NOFAs. HUD will carefully consider which performance measure data is most appropriate and constructive as selection criteria for awarding grants under the CoC program. HUD will evaluate how CoCs are improving their performance from year to year and take into account their unique circumstances and conditions.

7 System Performance Measures in Context Second, system performance measures data will enable communities to evaluate and improve their performance. Because these are system-level measures, they can reveal significant information about how well homelessness assistance programs are functioning as a whole and where improvements are necessary. The data will also help CoCs identify gaps in data and services. It is critical for CoCs to consider the populations they are serving when evaluating their performance and potential system changes. Populations such as youth, victims of domestic violence, and people experiencing chronic homelessness might have unique circumstances. In comparing services in their system, CoCs should strive to ensure comparisons are made among projects with similar target populations.

8 P.O. Box 53 Mandeville, LA Tel: Fax: Community Benchmarks Scorecard RESPONSE TO PUBLIC COMMENTS SUBMISSION I. General Comments Response 1. What will this tool be used for? The tool will be used to measure continuous quality improvement and alignment with the HUD System Performance Measures. The benchmarks set forth will be used as a part of the annual ranking and evaluation process. 2. Will it be used to evaluate the NHC or to evaluate other organizations that receive resources from the CoC/NHC? It will be used to evaluate all CoC-funded programs, including NHC programs. The Coalition receives three grants through the CoC program, a rapid rehousing grant, a planning grant and a grant to fund Coordinated Entry. The CAAS column of the scorecard is related to the coordinated entry supportive services only (SSO) grant. The Rapid Rehousing grant will be evaluated by the RRH column. HUD doesn t include the planning grant as a part of the ranking and evaluation process so the scorecard does not apply to the planning grant. 3. Was this tool developed internally or was it received from HUD? The tool was developed internally based on guidance from HUD to use the system performance measures and current data used to establish baselines; the CoC is scored on its ability to make progress on the system performance measures as well as alignment of our ranking and evaluation process with HUD priorities. The benchmarks were created as being reflective of current aggregate performance on each of the measures that we have available data on in HMIS. Because the scorecard will be used for data from January 1 December 31, 2016, the scorecard is only being used for measures where there is already an established baseline. Other measures are either used to establish a baseline for next year s scorecard or available for bonus points. 4. I am interested in knowing if there is continuity in performance measures from one CoC to the next. The CoC participates in a statewide homeless group with all of the other CoCs and the NHC Executive Director is on a sub-committee of that group working to find continuity of ranking and evaluation tools across the state. NHC submitted the scorecard to the chair of that committee in late March. 5. Will the scorecard be approved by the board or the general membership or both? The Scorecard has been approved by the Board and has been submitted to the General Membership for public comment. The NHC also held two public general membership meetings in 2016 to solicit feedback regarding the measures being presented. Public comments will be made available at the May 2017 General Membership meeting as well as on the NHC website. Any proposed changes will be submitted to the NHC Board and the General Membership for review and approval. The public comments discussion meeting has been advertised on the mailing list, the website and in the newspaper. The community evaluation will be advertised in the newspaper, on our mailing list and on our website and community members will be invited to participate in the process. A policy guiding that process will be made publicly available on the website and mailing

9 list on or before May 31, The NHC Governance Committee and the Ranking and Evaluation Committees are responsible for the development of that policy. 6. What is your timeline for implementation of this tool? The tool will be used for the 2017 CoC application ranking and evaluation process. HUD has encouraged CoCs to complete the ranking and evaluation process outside of the application timeline. As such, the NHC will hold the community evaluation process on June 28, II. Specific Comments Response 1. Is it realistic to have a goal of +18.5% cash income for stayers? This goal is a baseline for current performance of PSH programs over the past two years. To clarify, the goal is that 18.5% of participants will have an increase of cash income. Cash income is inclusive of disability benefits. 2. Please consider two categories as it relates to performance measure 7 average length of stay and exits to PH? Can you have a graduated scale to measure these? As in previous years, exits to PH will be on a graduated scale versus an all or nothing question. Regarding average length of stay, this is calculated in Measure 1, which measures the length of time from entry to certification and referral outcome to permanent housing. 2017will establish a baseline for continuous improvement moving forward. 3. For HMIS Data Quality, can points be awarded for data completeness and attendance at end user meetings? Data completeness is the major component of data quality this measure looks specifically at the number of missing or null values. Participation is reviewed as a part of CoC Participation. Consolidating all the measures that look at meeting attendance in one CoC Participation score is more reflective of overall participation, while the actual measure on HMIS Data Quality is reflective of actual performance. 4. What do you mean by CoC Monitoring Conditions? Should the NHC conduct a monitoring visit of a funded agencies and there are monitoring conditions set forth to correct performance and/or compliance with federal regulations, this will be considered regarding the scoring of the project. This will be a yes/no question with full points either awarded or not. Monitoring Conditions will be given for continued issues with performance only after an improvement plan and technical assistance has been exhausted. This section will not affect any of the agencies for the 2017 Scorecard as CoC monitoring will not occur until October How can reduction in the use of crisis services be quantified? For clients who are frequent users of crisis services, agencies may submit an aggregate report of a comparison of crisis services utilized by program clients in the year prior to program entry versus crisis services utilized during the scorecard measurement period, which for 2017 is January 1 December 31, It is the responsibility of the agency to get accurate cost documentation for the cost of crisis services reported. 6. Hard to serve/literally homeless: Please describe in more detail what you are trying to capture homeless status at entry? Also, is it a HUD priority to prioritize zero income at entry? Yes, these are HUD priorities regarding hard to serve/literally homeless. Literally homeless means that the client is on the streets, in a shelter, a homeless transitional housing program or a place not meant for human habitation (Category I of the Homeless Definition). It is a HUD priority to prioritize zero income at entry as this is a major barrier for program entry. It is included in the Housing First questions on the CoC project applications.

10 7. Where do you address the project application narratives? The information included in the project application narrative is what the community evaluation process is intended to score. Each project will be given an opportunity to hand out a description of their program, but also to complete a 5-10-minute presentation that describes how the program goals and objectives are aligned with the HUD priorities and benchmarks. Anyone participating in the community evaluation process will attend a training to be held immediately before the project presentations that will give an overview of the HUD priorities and system performance measures as stated in the annual Notice of Funding Application (NOFA). The Community Benchmarks Scorecard will account for 80% of the project score and the community evaluation process will account for 20% of the project score. 8. Where is the financial and budget evaluation for organizations? Are they in compliance, drawdowns and % of grant spent and categories of where spending is taking place? Financial evaluations of the program that do not pertain to cost effectiveness of the permanent housing outcome will take place as a part of the monitoring. Compliance will be reflected in the CoC Monitoring Conditions section of the Scorecard. 9. Were employment goals achieved? Employment performance is measured by Measure 4, change in employment income for persons exiting the program.

11 2017 Community Benchmarks Ballot May 10, 2017 Section I: Voter Information Name Employer Address Telephone Number Section II: Conflict of Interest Disclosure 1. Are you employed by a currently funded organization? Funded organizations are National Alliance for Mental Illness (NAMI) St. Tammany, Northlake Homeless Coalition, St. Tammany Parish Government Community Action Agency, Southeast Advocates for Family Empowerment (SAFE), Southeastern Louisiana University and Volunteers of America of Greater New Orleans. Yes No 2. Are you an immediate relative of an employee of a funded organization (see list above)? Immediate relative is defined as a spouse, child, parent or grandparent for this purpose. Yes No 3. Are you a board member of a currently funded organization? Yes No 4. Are you an immediate relative of a board member of a funded organization (see list abave)? Immediate relative is defined as a spouse, child, parent or grandparent for this purpose. Yes No Section III. Vote Do you vote to adopt the 2017 Community Benchmarks Scorecard? YES NO I certify that I have completed this ballot accurately and have disclosed all real or potential conflicts of interest. Voter Signature Date