Workers Compensation Training Courses

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1 Workers Compensation Training Courses QBE s range of training courses have been developed to help employers and intermediaries effectively administer and manage Workers Compensation within their business. The courses are designed to educate you about building safety and injury management solutions to prevent injury, plan effective return to work programs and reduce associated costs in the workplace. Bookings are essential! Register online at: Alternatively, contact QBE training tollfree on: Ph Fax or training@qbe.com for a registration form NATIONAL

2 2010 QBE Office, Level 8, 628 Bourke Street A National Summary to Workers Compensation VIC Business Continuity Incident Notification and Investigation Initial Level OH&S for Health and Safety Representatives, Managers and Supervisors (5 days) , 23, 29, 30, 31 3, 4, 10,11, 12 5, 6, 12, 13, 14 20, 21, 27, 28, 29 15, 16, 22, 23, 24 Initial Level OH&S Re-Fresher (1 day) Manual Handling Risk Assessment Training Modules for Cross Border Return to Work Coordination (NSW) Training Modules for Cross Border Return to Work Coordination (Qld) , 29 25, 26 25, 26 29, 30 27, 28 24, 25 29, 30 26, 27 23, 24 28, 29 25, 26 9, QBE Office, Level 1, 3-5 View Street (*external venue - see website for details) Incident Notification and Investigation Initial Level OH&S for Health and Safety Representatives, Managers and Supervisors (5 days) , 21, 27, 28, 29* Initial Level OH&S Re-Fresher (1 day) * Manual Handling Risk Assessment ,16 19, 20 The Chifley, corner of Dean and Elizabeth Streets (*Wangaratta, **Griffith, ***Wagga Wagga - see website for venue details) An Introduction to Return to Work Coordination (Accredited by WorkCover NSW) , 11** 12, 13*** 1, Incident Notification and Investigation OH&S, Manual Handling Risk Assessment , 19* 16, 17

3 2010 Grand Hotel, Seventh Street VIC continued Incident Notification and Investigation Manual Handling Risk Assessment QBE Office, 10 Moorabool Street , Incident Notification and Investigation Manual Handling Risk Assessment , 21 21, 22 Glen QBE Office, Building 2, Level 2, 540 Springvale Road Incident Notification and Investigation OH&S, Manual Handling Risk Assessment , 12 15, 16 14, 15 Shepparton Business Centre, 70 New Dookie Road Incident Notification and Investigation OH&S, Manual Handling Risk Assessment , 14 18, 19

4 2010 NSW Cliftons Training and Seminar Centre, 190 George Street (*differing venue - see website for details) Advanced Return to Work Coordination (Accredited by WorkCover NSW) Accredited OH&S Consultation (4 days) An Introduction to Return to Work Coordination (Accredited by WorkCover NSW) , 11, 17, 18 17, 18, 24, 25 19, 20, 26, 27 14, 15, 21, 22 22, 23, 29, 30 17, 18, 24, , 4 14, 15 23, 24 25, 26 27, 28 15, * 18* 10* OH&S Consultation Refresher Training Modules for Cross Border Return to Work Coordination (Qld) Training Modules for Cross Border Return to Work Coordination (Vic) Lismore District Workers Club, Keen Street Incident Notification and Investigation and OH&S OH&S and Risk Management and Manual Handling Risk Assessment QBE Office, Level 4, 28 Honeysuckle Drive Incident Notification and Investigation and OH&S OH&S and Risk Management and Manual Handling Risk Assessment QBE Office, Level 4, 56 Station Street A National Summary to Workers Compensation Business Continuity Incident Notification and Investigation OH&S, OH&S and Risk Management Manual Handling Risk Assessment QBE Office, Level 2, 200 Crown Street Incident Notification and Investigation and OH&S OH&S and Risk Management and Manual Handling Risk Assessment

5 2010 SA QBE House, Training Room, Level 13, 45 Pirie Street A National Summary to Workers Compensation Business Continuity Incident Notification and Investigation Manual Handling Risk Assessment Developing a Safer Corporate Culture Introduction to Hazardous Substances Management Introduction to Plant Management Managing Contractor Safety Managing Manual Handling Notifiable Occurrences: What to do when the inspector arrives OH&S for Supervisors and Managers Problem Solving Injury Management Setting up an Injury Management System for your Business Stress Management in the Workplace WA QBE House, 200 St. Georges Terrace A National Summary to Workers Compensation Business Continuity Incident Notification and Investigation Manual Handling Risk Assessment Preventing and Managing Occupational Stress QBE Office, Shop 4, Ground, Post Office Plaza, corner of Stirling and Victoria Streets Incident Notification and Investigation Manual Handling Risk Assessment

6 2010 ACT QBE Office, Level 7, 220 Northbourne Avenue, Braddon Incident Notification and Investigation Manual Handling Risk Assessment QBE Office, Level 6, 85 Macquarie Street Incident Notification and Investigation and OH&S, OH&S and Risk Management and Manual Handling Risk Assessment QBE Office, Level 2, St. John Street Incident Notification and Investigation and TAS OH&S and Risk Management and Manual Handling Risk Assessment NT QBE Office, 43 Mitchell Street Incident Notification and Investigation Manual Handling Risk Assessment :

7 2010 Course Descriptions TRAINING NATIONAL Business Continuity A brief overview of the importance of Business Continuity and how to build plans that will improve the resilience and capability of your business. Some of the topics covered include: Events and Incidents that may impact your business How to protect your business Developing a Business Continuity Program Identifying and ranking business processes Developing a recovery strategy Documenting a plan Organising emergency resources Communicating the plan Testing and maintaining the plan Senior and line managers. Invitations are extended to OHS representatives and committee members. NIBA ACCREDITED: 1 CPD Point ANZIIF APPROVED: 1 CIP Point An Introduction to Return to Work Coordination Accredited by WorkCover NSW NSW only 2 days This training session has been developed to provide the information and skills for Return to Work Coordinators to support employers and facilitate successful return to work of injured workers. Topics covered include: Overview of injury management concepts Components of an employers return to work program Role of the return to work coordinator Working with key stakeholders, including doctors, rehabilitation and treatment providers Role of the insurer premiums and claims management Benefits for injured workers Developing a return to work plan Dispute prevention and resolution Resources All organisations with a base tariff premium greater than $50,000 (category 1 employer) are legally required under the Workers Compensation (Workplace Rehabilitation Program) Regulation 1997 to employ a designated return to work coordinator, to ensure the effective rehabilitation and return to work of each injured worker. Category 2 employers (base tariff premium less than $50,000) who would like a better understanding of the workers compensation system, in particular how to reduce the impact of claims on premiums. $400 pp for QBE policy holders $450 pp for non QBE policy holders NIBA ACCREDITED: 10 CPD Points ANZIIF APPROVED: 12 CIP Points Manual Handling Risk Assessment This training session will provide guidance on conducting risk assessments and the formulation of effective manual handling controls. Participants will gain an understanding of manual handling regulations, basic body mechanics and the potential for injury, the manual handling risk assessment process and correct manual handling lifting techniques. This short course is suitable for line managers, supervisors, OH&S committee members or representatives, or anyone seeking to expand their knowledge in this field. Role of the Return to Work Coordinator Approved by WorkSafe Victoria Victoria only 2 days This training session has been developed to provide the information and skills for Return to Work Coordinators to support employers and facilitate the successful return to work of injured workers. Learn about the functions and requirements of a Return to Work Coordinator. Develop the skills required, including: How to coordinate the return to work of an injured worker and how to complete effective return to work plans How to monitor return to work to ensure its success and sustainability How to communicate effectively with injured workers and others involved in the return to work process This course targets any employer with claim(s) exceeding three weeks incapacity. Employers with remuneration of more than $1 million and with average claims performance. Return to Work Consultants providing service to small employers and HR managers are also encouraged to attend. $200 pp for QBE policy holders $250 pp for non QBE policy holders NIBA ACCREDITED: 10 CPD Points ANZIIF APPROVED: 12 CIP Points OH&S, Workers Compensation and Return to Work Provides an understanding of QBE Connect and best practice guidelines on prevention, claims management and return to work. This course aims to provide participants with an understanding of the cost implications of claims, management strategies, return to work and OH&S. All employers, but specifically designed for senior and line managers. A Quick Guide to Workers Compensation Claims An introduction to the workers compensation scheme, the basics of claims management, rehabilitation and return to work responsibilities for employers. Participants will learn about the roles and responsibilities of employers and workers in the event of a claim, understanding what is compensable under the Act, calculating average weekly earnings and understanding rehabilitation and return to work. This short course is ideal for those with little, or no knowledge of the workers compensation scheme.

8 2010 Course Descriptions Workers Compensation Premium An overview of how premium is calculated and how claims cost can impact these. Learn about the premium cycle, calculation, billing and penalties. This course will also cover any amendments introduced in the current policy year. Newly registered employers and those seeking an overview of how premium is calculated. Company finance and payroll staff are encouraged to attend, as well as accountants, workers compensation consultants and intermediaries. NIBA ACCREDITED: 2 CPD Points ANZIIF APPROVED: 2 CIP Points Incident Notification and Investigation Provides strategies and processes for accident investigation, notifiable incidents and effective communication strategies for the workplace. Participants will learn about the importance of accident investigation, identifying the multiple causes of accidents in the workplace and implementing procedures for accident investigation. This short course is suitable for line managers, supervisors, OH&S committee members or representatives, or anyone seeking to expand their knowledge in this field. Initial Level OH&S for Health and Safety Representatives, Managers and Supervisors Victoria only 5 days QBE is working in conjunction with the Service Industry Advisory Group (SIAG) Learning Links offering the 5 day OH&S representative course to HSR s and Deputy HSR s across a range of industries. The program is interactive, informative and gives an understanding of the OH&S imperatives of this role. The program is endorsed by WorkSafe Victoria. Some of the topics covered include: OH&S legislation, codes and standards Identifying, assessing and controlling hazards present in the workplace Workplace inspections Assessing risks Investigating injuries, illnesses and incidents Effective OH&S communication Keeping and maintaining basic health and safety records OH&S representatives, managers and supervisors. Invitations are also extended to return to work coordinators and members of an accident investigation team. $715 pp (GST incl) Accredited OH&S Consultation NSW only 4 days OH&S representatives and committee members will learn about the role of OH&S consultation in the workplace and apply a systematic management approach to health and safety. Workplace health and safety (background, cost and legislation) The role of OH&S consultation in the workplace Effective OH&S consultation in the workplace Systematic management of health and safety Continuous improvement of OH&S systems Under the NSW Occupational Health and Safety Act 2000, all members of workplace OH&S committees and OH&S representatives must be trained. Suitable for line managers, supervisors and OH&S committee members and representatives. Invitations are also extended to return to work coordinators and members of any accident investigation team. In addition, the course is also suitable for persons involved in other agreed (consultative) arrangements. The successful completion of this course satisfies these requirements. $550 pp for QBE policy holders $600 pp for non QBE policy holders NIBA ACCREDITED: 10 CPD Points ANZIIF APPROVED: 12 CIP Points Training Modules for Cross Border Return To Work Coordinators (NSW, VIC, QLD) Additional training modules have been developed for multi-state employers with Return To Work [RTW] Coordinators managing return to work plans for injured workers in more than one state. In 2007, NSW, Victoria and Queensland workers compensation authorities agreed on a training criteria for RTW Coordinators producing an add-on training module(s) for each states existing RTW training program. The modules are designed to assist trained RTW Coordinators to understand legislative and operational requirements in all participating states. This initiative enables RTW Coordinators to simply attend a state formal course and complete one or two state modules at their own pace covering legislation in the other states. COMPLETING THE ADDITIONAL MODULES Completing the additional training is simple. QBE has two options available, choose between face to face training or self assessment online module. $100 per module pp for QBE policy holders and intermediary partners $200 per module pp for non QBE policy holders NIBA ACCREDITED: 3.5 CPD Points per module ANZIIF APPROVED: 3.5 CIP Points per module

9 TRAINING NATIONAL OH&S and Risk Management Learn about the concepts of effective OH&S management for employers, including legislative requirements for compliance and the mechanisms and processes of risk management. Learn the skills required to conduct risk assessments and to improve OH&S in the workplace. Impact of poor OH&S performance OH&S legislation in your state / territory The OH&S role and responsibility A systematic approach to the elements of OH&S Risk management principals Suitable for line managers, supervisors, OH&S committee members or representatives and others seeking to expand their knowledge in this field. A National Summary To Workers Compensation This course will provide participants an overview of the various workers compensation schemes across Australia, specifically NSW, South Australia, Victoria, Western Australia, ACT, Northern Territory and Tasmania. It will include the legislative differences and similarities for the lodging of claims, rehabilitation and return to work responsibilities for multi-state employers. Participants will learn about key features of the schemes for each state and territory, including legal obligations, basic claims management processes, return to work, dispute resolution, rights and responsibilities of employers and workers and cross border arrangements. All multi-state or national employers with responsibility for managing workers compensation in more than one jurisdiction. OHS Consultation Refresher [NEW] This 1 day course is available in NSW only This course has been developed to provide a refresher update to existing OHS committee members and OHS representatives who have completed the mandatory 4 day accredited training in OHS Consultation. It will enable participants to identify areas of continuous improvement to ensure effective operation of the committee or other consultative arrangements. Legislative update Systematic management of OHS Effectiveness of current consultation process Action plan for continuous improvement Existing OHS committee members and OHS representatives who have completed the mandatory 4 day accredited training in OHS Consultation. Invitations are also extended to those involved in other agreed consultative arrangements in the workplace, line managers and supervisors. $200 pp for QBE clients. $250 pp for non QBE clients. NIBA ACCREDITED: 5 CPD Points ANZIIF APPROVED: 6 CIP Points Advanced Return to Work Coordination (Accredited by WorkCover NSW) [NEW] This one day course is available in NSW only This course is designed to improve the knowledge, skills and capacity of experienced & accredited Return to Work [RTW] coordinators to facilitate an effective RTW for more complex cases. Managing complex cases - suitable duties Strategic case management Managing complex claims - disputed claims Negotiation skills Options for permanent partial incapacity Summary It is a pre-requisite that participants have obtained their accreditation for the NSW Introduction to Return to Work Coordination course and have at least 6 months experience in the role. $250 pp for QBE clients. $300 pp for non QBE clients. NIBA ACCREDITED: 5 CPD Points ANZIIF APPROVED: 6 CIP Points OH&S Refresher for Health and Safety Representatives, Managers and Supervisors [NEW] This one day course is available in VIC only WHAT WILL COURSE PROVIDE? QBE is working in conjunction with the Service Industry Advisory Group (SIAG) Learning Links offering the 1 day OH&S Refresher course to HSR s and Deputy HSR s across a range of industries. The program is interactive, informative and updates the learning from the initial 5 day course. Some of the topics covered include: Review of legislation and update of the Act and Regulations Hazard ID and Hierarchy of Control HSR and Issue Resolution Managing issues in a proactive manner Use and process of PIN Problem solving case studies of complex OHS issues and maintaining OHS compliance OH&S representatives, managers and supervisors who have completed the initial 5 day course. $210 pp for both QBE clients and non QBE clients (GST included).

10 2010 Course Descriptions Preventing and Managing Occupational Stress [NEW] This course is available in WA only Stress workers compensation claims are notoriously difficult to manage and cost twice as much as the average claims costs for all other types of claims. Stress related workers compensation claims have also increased by nearly 60% since 2000 and it is now the third most common disease resulting in serious claims. Stress prevention can be achieved by taking a risk management approach. This training package will enable you to identify psychosocial hazards, assess the risks of these hazards to your organisation, and most importantly, eliminate or minimise these risks. By taking a proactive approach to stress, you will see improvements in staff morale, staff engagement, job satisfaction and productivity. In the event that a workers compensation claim for stress does arise, we will arm you with the tools to effectively manage the claim to ensure timely return to work outcomes and reduced claims costs. Not only will this result in potential benefits to your workers compensation premium, you will also benefit from reduced costs relating to staff turnover, recruitment and losses in productivity. OHS managers, line managers, supervisors, safety representatives and/or OHS committee members Problem Solving for Injury Management [NEW] This course is available in SA only Provides and understanding of managing issues in relation to injury management. Part of the session will be devoted to work shopping common issues in a role play situation. How to set up a funnel system to catch issues as they arise with Injury management Problem solve common issues Changing your injury management culture This course is suitable for managers, supervisors, team leaders and employees. Setting up an Injury Management System for your Business [NEW] This course is available in SA only Provides a high level overview for businesses who have little or no systems in place. Where to start? What to put in the system How to continuously improve your system to reduce costs This course is suitable for managers, supervisors, team leaders and employees. OH&S for Supervisors and Managers [NEW] This course is available in SA only Provides a sound understanding of the responsibilities of Managers, Supervisors and Employees for implementation of effective OH&S Management Systems. Legislative framework Roles and responsibilities Systematic hazard management OH&S management system This course is suitable for managers, supervisors, personnel with specific OH&S-related responsibilities and all employees. Notifiable Occurrences: what to do when the inspector arrives [NEW] This course is available in SA only Provides an understanding of what constitutes Notifiable Occurrences, the responsibilities of Managers, Supervisors and Employees for reporting them and the role and powers of the Inspector. Notifiable occurrences Role and powers of the inspector Your rights during inspections and investigations This course is suitable for managers, supervisors and personnel with specific OH&S-related responsibilities. Managing Manual Handling [NEW] This course is available in SA only Provides and understanding how to conduct Risk Assessments for Manual Handling tasks. What is Manual Handling? The National Code of Practice for Manual Handling Workshop activity: conducting Risk Assessments Control measures This course is suitable for managers, supervisors and personnel with specific OH&S-related responsibilities and all employees.

11 TRAINING NATIONAL Stress Management in the Workplace [NEW] This course is available in SA only Provides an understanding how to identify workplace Stress issues and develop Prevention & Control measures. What is stress? Causes and contributing factors Employer s responsibilities Effective stress prevention and management strategies This course is suitable for all managers, supervisors, personnel with specific OH&S-related responsibilities and all employees. Developing a Safer Corporate Culture [NEW] This course is available in SA only Provides an understanding strategies for improving Corporate Safety Culture. What is Safety Culture? Values, benchmarking, hazard reporting Strategies for improvement This course is suitable for all managers, supervisors, personnel with specific OH&S-related responsibilities and all employees. Introduction to Hazardous Substances Management [NEW] This course is available in SA only Provides an understanding safe management of Hazardous Substances. Responsibilities Legislation and terminology MSDS, labelling Storage Hazard management This course is suitable for all managers, supervisors, personnel with specific OH&S-related responsibilities and all employees. Introduction to Plant Management [NEW] This course is available in SA only Provides an understanding of Employers responsibilities for the safe management of hazardous Plant and Equipment. Risk assessment Registration Safe management Guarding Noise Planned and emergency shutdown and start-up Inspection, testing, cleaning, maintenance and safe operation This course is suitable for all managers, supervisors, personnel with specific OH&S-related responsibilities and all employees. Managing Contractor Safety [NEW] This course is available in SA only Provides an understanding of Employers responsibilities for the effective management of OH&S of Contractors. The host employer s responsibilities What can you control? Documentation, monitoring and accountability Workshop: strategies for management This course is suitable for all managers, contract managers, supervisors and personnel with specific OH&S-related responsibilities.

12 2010 Course Descriptions TRAINING NATIONAL Like To Know More? For additional information about QBE Workers Compensation training courses or if you would like to discuss your business training needs, please contact our National Training Co-ordinator on or The courses outlined in this calendar are free of charge to clients of QBE except where marked otherwise. Course information contained in this document was correct at the time of printing. Please refer to for updates before booking a course. Albury Sydney Melbourne Adelaide Tel: (02) Fax: (02) Tel: (02) Fax: (02) Tel: (03) Fax: (03) Tel: (08) Fax: (08) Campbelltown Wollongong Mildura ACT Tel: (02) Fax: (02) Tel: (02) Fax: (02) Tel: (03) Fax: (03) Tel: (02) Fax: (02) Lismore Bendigo Shepparton Bunbury Tel: (02) Fax: (02) Tel: (03) Fax: (03) Tel: (03) Fax: (03) Tel: (08) Fax: (08) Newcastle Geelong Hobart Perth Tel: (02) Fax: (02) Tel: (03) Fax: (03) Tel: (03) Fax: (03) Tel: (08) Fax: (08) Parramatta Knox Launceston Darwin Tel: (02) Fax: (02) Tel: (03) Fax: (03) Tel: (03) Fax: (03) Tel: (08) Fax: (08) This calendar is not intended to comprehensively cover all training services in detail. It is a brief summary highlighting the courses available as part of the 2010 Training Program. Contact QBE to discuss your specific training needs. QBE Connect is a registered trademark of QBE Insurance Group Limited. AO