Senior Clinical Application Analyst

Transcription

1 Being part of a dynamic, growing organization offers an exciting career path full of opportunity. TransForm Shared Service Organization, a nonprofit, unique, innovative, results-driven organization that provides a broad range of integrated services and support to its member hospitals in the Erie St. Clair and other customers in the healthcare industry. Our services include information technology and information management support, sourcing and contract management, purchasing and logistics services as well as project management. Our Mission is to deliver exceptional service and create new opportunities to improve value to the health system. TransForm thrives on teamwork, collaboration, respect and accountability; we take a strategic approach to meeting our member s needs. One of our strengths and strategic priorities are People: We are committed to creating an environment that supports and values our people as they strive for personal excellence. We know our employees accomplish the greatest results when they work together to fulfill our Vision to lead innovation and change to achieve health system transformation. If you are service oriented, dedicated to exceeding performance expectations and interested in reaching your full potential, TransForm is for you! We welcome and appreciate your interest in our organization. Senior Clinical Application Analyst TransForm is embarking on a major Health Information System (HIS) clinical transformation project that is expanding rapidly and involves the recruitment of roles for during the project and beyond. We are looking for people with Clinical systems experience, Clinical process knowledge or Cerner specific experience that who want to play a critical role in the roll out and clinical adoption of this new system and clinical workflows. This is a great opportunity to add your clinical perspective to significantly enhance the quality of care and outcomes for our patients across the region. As a Senior Application Analyst at TransForm, you should be a tech-savvy professional, able to lead our project deliverables by using appropriate project management methodologies for the task; all while being able to explain the technical details and requirements to a non-technical audience. Familiarity with related clinical systems including clinical orders and lab results, imaging software for radiology, clinical documentation, patient registration and health information management is an asset to this role. Ultimately, you should be able to lead the project deliverables that help provide technical, product, and business knowledge to support our customer s applications and strengthen customer relationships. POSITION SUMMARY: Part of the IT\IM Information Management function, the Senior Application Analyst is responsible for the delivery of effective software application solutions which meet the needs of the healthcare customers they support. This role leads the investigation and recommendation for new initiatives and is the primary TransForm resource responsible for the planning, procurement, implementation and support of assigned software applications. A key element of

2 the role is to act as liaison between hospital management and users, software vendors, and the other TransForm portfolios (Service, Technology, PMO) in the provision of application solutions and support. This senior role is expected to provide leadership assistance to the management team in the following areas: Subject matter expertise to assist in definition of work assignments, application configuration and data standards development, and issues investigation/escalation. Work stream leadership on major projects/or associate PM on small to medium complexity initiatives. Coaching and mentoring of supporting staff Acting as MRP (most responsible person) for assigned functional areas/assists and support Account Managers on new requests/investigations. ESSENTIAL JOB FUNCTIONS: Leads the investigation and recommendation of regional solution proposals (including development of business cases, RFP s) for assigned areas of responsibility (customer s subject areas). Leads the delivery of application solution implementation activities including managing project resources and work activities for assigned work-streams in accordance with regional project management methodologies. Leads the ongoing investigation of new/relevant technology solutions through participation in various IT industry and Healthcare groups including establishing peer hospital/professional practice networks and strong vendor relationships. Knows the practice (workflow, data, reporting requirements) and leads continuous improvement activities to ensure effective use of deployed assets. Champions the establishment of regional standards on solution sets, data/process flows, and reporting solutions. Designs, builds (configures) and maintains core system tables and settings (directly or indirectly oversees work of application analysts and super-users ) to ensure system operating as defined and to safeguard the system against unauthorized changes. Plays a key role in the creation, validation and execution of all system Change Requests. Leads relevant design work for all integration, interfaces, report development, and data conversions. Responsible to ensure robust test plans are in place to properly validate changes and to ensure appropriate hospital management engagement. Coordinates the engagement of the technical team to procure and build required infrastructure components to support new or changed application solutions. Works with Service and other TransForm portfolios to provide support as per agreed SLA s including scheduled and unscheduled activities after hours as required. Decision Making Authority Responsible for making system investment recommendations for assigned areas of responsibility. Job Posting Senior Clinical Application Analyst 2

3 Responsible for work assignments prioritization, scheduling, and issues management for assigned customer groups and/or supporting staff (informal) Shared responsibility for the upkeep and safeguarding of production systems including comprehensive testing for all system changes Responsible for delivery of assigned project roles (e.g., Work-Stream Leader) EDUCATION: University Degree or Community College diploma in Information Technology, Health Sciences, Business Administration, or equivalent work experience & \ or Certifications. EXPERIENCE: Minimum 6-10 years work experience in supporting application solutions or technology support services in a complex environment Healthcare IT and \ or Functional related experience an asset Experience in leading or participating in large scale application implementation projects Experience in providing application support services Experience establishing and maintaining effective relationships with clients, vendors and team members CORE COMPETENCIES: Achieving Results: demonstrating collaboration, impact & influence, organizational awareness, the ability to plan, coordinate & execute work, and providing quality stakeholder-centered care that requires getting the job done. Leading Effectively: demonstrating behaviours that are focused on understanding the direction of the organization, building followership, and creating a sustaining organization Thinking Critically: demonstrating behaviours that are associated with the critical analysis required to proactively address business and organizational issues into the future Personal Effectiveness: demonstrating behaviours that are typically associated with emotional intelligence and that focus on self knowledge/awareness and awareness of how best to conduct oneself in relation to others Leadership: the ability to establish direction by developing a compelling and shared vision of the future to create a collective sense of purpose, translating that vision into terms that are relevant and meaningful to the work being performed, and communicating it in a way that creates alignment and generates enthusiasm, excitement and buy-in. Leadership begins from a point of deep insight about oneself and one s impact on others, and using that insight to build followership. It s about creating the conditions that will motivate and enable people to work towards achieving the vision, and that will foster multi-directional dialogue across the organization. A true leader is a pioneer who challenges the status quo to produce useful change, achieving results that improve the organization and inspire confidence and commitment Job Posting Senior Clinical Application Analyst 3

4 TYPICAL PHYSICAL & MENTAL DEMANDS: Must be able to sit at a desk for an extended period of time Minimal exposure to disagreeable conditions typical of an office position exposed to stress and pressure associated with multiple priorities and deadlines OTHER CONDITIONS: Must be able to travel within the Southwestern Ontario area, when required Must be able to work evenings and weekends, when required Must be available to perform other duties as assigned Must meet the benchmarked standards and requirements of the job Must comply with all company policies and procedures Posting Period: Scope: Status: Condition of Employment: Location: Submission : Requirements: Subject Reference: Open until position filled Internal and External 2 - Fulltime, Permanent 2- Fulltime, 2 year contract Reference Checks Criminal Background Check Health Check to work within a hospital Chatham, Ontario This is a regional role that spans the geography of Essex and Kent County. Primarily business hour travel within the region is required for meetings and customer engagement sessions, as required. Current, Updated Cover Letter and Resume in PDF format Send to the Human Resources Department at hr@transformsso.ca Sr. Application Analyst Please state where you found our job advertisement TransForm is an equal opportunity employer and is committed to fair and accessible employment practices that attract and retain employees. Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process, as we do for all employees within TransForm who request accommodation. We thank all applicants for their interest however, only those selected for an interview will be contacted. By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit. Job Posting Senior Clinical Application Analyst 4

5 Mission Statement: As a strategic partner, we are dedicated to delivering exceptional service and creating new opportunities to improve value to the health system Vision Statement: Lead innovation and change to achieve health system transformation Values: Collaboration, Accountability, Respect, Teamwork Job Posting Senior Clinical Application Analyst 5