Professional Services Apprenticeships

Transcription

1 Professional Services Apprenticeships text INFO to Like us on Facebook Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Find us on Linkedin Jan 19 M636 Copyright Training 2000 Ltd

2 ASSISTANT ACCOUNTANT (AAT) - LEVEL 3 WHY YOU? An Assistant Accountant provides support to internal and external customers and will work predominately either as an Assistant Accountant within practice or alternatively within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or year end financial statements. In addition the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations. DURATION: 16 months. One day per week TRAINING LOCATION: Blackburn and Blackpool JOB ROLES INCLUDE: Accounts Clerk, Cashier, Credit Control Clerk, Finance Assistant, Purchase Ledger Clerk, Sales Ledger Clerk ENTRY REQUIREMENTS: A minimum of grade 5/4 (C) in Maths and four GCSEs at Grade 5/4 (C) or above, including English are required. Some employers may request higher grades. Information Technology is desirable. OR a Level 2 AAT qualification. If you haven t got your Level 2 we will include two Level 2 modules at the start of your Level 3. OUR OFFER INCLUDES: EMPLOYER BENEFITS: LEARNER BENEFITS: Training 2000 registration and pass Structured delivery programme that includes one day in the classroom per week at our Blackburn/ Blackpool site comprising of knowledge and tutorial sessions Assessor visits and reviews in your workplace Synoptic / end point assessment Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Regular reviews for behaviour, development and welfare of the learner Motivated, challenged and engaged learners, linking knowledge to their job roles Excellent career advice and guidance Progression to Higher / Degree Apprenticeships and highly skilled roles An increase in potential earnings, working whilst studying

3 COURSE DETAILS It comprises of a Level 3 Standard which will be completed in a 16 month period. You can also achieve your Level 3 AAT Advanced Diploma in Accounting*. The purpose of the AAT Advanced Diploma in Accounting is to provide students with the specialist knowledge and skills required for progressing either to employment in an accounting or finance role, or to enable progression to further study in accountancy and finance. Five mandatory units: Advanced Bookkeeping Final Accounts Preparation Management Accounting: Costing Indirect Tax Synoptic Assessment If needed these two Level 2 modules will be included at the start of your Level 3: Bookkeeping Controls Bookkeeping Transactions A competent Assistant Accountant on completion of the Apprenticeship Standard will meet the following requirements: KNOWLEDGE Business Awareness IT Systems and Processes Ethical Standards Financial Accounting and Reporting Management Accounting SKILLS Analysis Communication Produces Quality and Accurate Information Uses Systems and Processes Problem Solving BEHAVIOURS/ATTITUDE Embracing Change Adding Value Ethics and Integrity Personal Accountability Productivity Team working and Collaboration END-POINT ASSESSMENT The end-point assessment has 2 components which have been designed to be completed once the Apprentice has finished the on-programme learner journey. Both components will need to be passed in order for the Apprentice to be awarded the Apprenticeship. Apprentices will be expected to complete: 1. A synoptic end-test covering the knowledge and skills gained throughout the on-programme stage and detailed in the standard. 2. A portfolio and reflective discussion which will comprise of a range of evidence produced in the work-place to show that the Apprentice has met the knowledge, skills and behaviours detailed in the standard. The reflective discussion will be a structured interview to examine this evidence and the learner journey in more detail. Apprentices can therefore expect to be assessed through a combination of testing in controlled conditions, evidence produced in the work-place and recorded interview, therefore comprehensively examining the work they have completed. YOUR CAREER PATH ADVANCED FURTHER QUALIFICATIONS DEGREE Assistant Accountant Level 3 (inc. Level 2 Book Keeping) Professional Accounting Level 4 ACCA/CIMA/CIPFA Level 6 Accountancy / Taxation Professional Level 6 *exam fees and certificates will be charged extra Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Sept 18 M636 Copyright Training 2000 Ltd

4 PROFESSIONAL ACCOUNTING (AAT) - LEVEL 4 WHY YOU? Individuals in the role of a Professional Accounting Apprenticeship will have responsibility for creating, and/or verifying and reviewing accurate and timely financial information within the organisation in which they are employed, or on behalf of another organisation. This will be performed in order to meet relevant ethical, professional and legal standards, and will utilise the individual s knowledge of the business systems and processes, as well as standard accounting. This role may exist in an accounting practice, a professional services company, HMRC or the accounting function of a business or other organisation. DURATION: months. One day per week ENTRY REQUIREMENTS: Assistant Account (AAT) Apprenticeship Level 3 OR for those who have experience working in finance and who have a need and desire to attain formal recognition of their skills. TRAINING LOCATION: Blackburn and Blackpool JOB ROLES INCLUDE: Assistant Auditor, Assistant Management Accountant, Assistant Financial Accountant, Accounts Payable and Expenses Supervisor, Commercial Analyst, Payroll Manager, Senior Financial Officer, Personal Tax Assistant and Business Tax Assistant OUR OFFER INCLUDES: EMPLOYER BENEFITS: LEARNER BENEFITS: Training 2000 registration and pass Structured delivery programme that includes one day in the classroom per week at our Blackburn/ Blackpool site comprising of knowledge and tutorial sessions Assessor visits and reviews in your workplace Synoptic / end point assessment Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Regular reviews for behaviour, development and welfare of the learner Motivated, challenged and engaged learners, linking knowledge to their job roles Excellent career advice and guidance Progression to Higher / Degree Apprenticeships and highly skilled roles An increase in potential earnings, working whilst studying

5 COURSE DETAILS It comprises of a Level 4 Standard which will be completed between months. You can also achieve your Level 4 AAT Professional Diploma in Accounting*. The purpose of the AAT Professional Diploma in Accounting is to provide students with the specialist knowledge and skills required for progressing either to employment in an accounting or finance role, or to enable progression to further study in accountancy and finance. The Level 4 course comprises of the following four mandatory units: Management Accounting: Decision and Control Management Accounting: Budgeting Financial Statements of Limited Companies Synoptic Assessment Learners also choose two from the following five optional units: Personal Tax Business Tax Credit Management Cash and Treasury Management External Auditing This occupation covers the professional accounting qualification. A competent Professional Accountant on completion of the Apprenticeship Standard, will meet the following requirements: KNOWLEDGE Technical knowledge - Accounting Business awareness Ethical standards Regulation and compliance Systems and processes SKILLS Analysis Communication Leadership Planning and prioritisation Produces quality and accurate information Team working and collaboration Uses systems and processes BEHAVIOURS/ATTITUDE Adaptability Adding value Ethics and integrity Proactivity Professional scepticism END-POINT ASSESSMENT Many Employers now state that the demonstration of professional Knowledge, Skills and Behaviours in the workplace is as important as demonstrating competency in an Examination. Our choice of End-point Assessment therefore reflects this feedback. The End-point Assessment will comprise of two components and will be assessed by an Approved End Point Assessment Organisation. Both components must be individually passed for the Apprentice to be deemed competent: A Portfolio of evidence that demonstrates competence in the Knowledge, Skills and Behaviours defined in the Standard, which have been gathered from practical experience in the workplace. This can include outputs from work, independent feedback, observations and professional discussions. The Apprentice must then produce a Reflective Statement that reflects on this Portfolio, either through a written statement, presentation or structured discussion with Independent Assessors appointed by an Assessment Organisation. A synoptic assessment giving the apprentice the opportunity to tackle a series of business-related tasks through a simulation that reflects activities undertaken in a typical role at this level of competence. An Assessment Organisation will set the simulation, ensure robust invigilation and mark the assessment. YOUR CAREER PATH ADVANCED FURTHER QUALIFICATIONS DEGREE Assistant Accountant Level 3 (inc. Level 2 Book Keeping) Professional Accounting Level 4 ACCA/CIMA/CIPFA Level 6 Accountancy / Taxation Professional Level 6 *exam fees and certificates will be charged extra Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Oct 18 M636 Copyright Training 2000 Ltd

6 BUSINESS ADMINISTRATOR - LEVEL 2 WHY YOU? Around 4.5 million people help to keep businesses running in the UK. This Apprenticeship is designed to meet the skills needs of employers by attracting new talent into a career in business and administration and help to up-skill the workforce to replace those who leave or retire. Tasks may include producing business documents, contributing to the organisation of events, developing and delivering presentations, providing reception services, using and maintaining office equipment, providing administrative support for meetings, using a variety of software packages, analysing and presenting business documents and managing projects. DURATION: 12 months - One day per week training ENTRY REQUIREMENTS: A minimum of four GCSEs at Grade 3/2 (D/E) or above is desirable TRAINING LOCATION: At a Training 2000 centre or at your workplace JOB ROLES INCLUDE: Administrators, Office Juniors, Receptionists/Medical Receptionists, Junior Legal Secretaries or Junior Medical Secretaries OUR OFFER INCLUDES: EMPLOYER BENEFITS: LEARNER BENEFITS: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning Face-to-face tutorials Access to learning on e-portfolio Awarding body registration and certification Assessor visits Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Regular reviews for behaviour, development and welfare of the learner Motivated, challenged and engaged learners, linking knowledge to their job roles Excellent career advice and guidance Progression to Higher / Degree Apprenticeships and highly skilled roles An increase in potential earnings, working whilst studying

7 COURSE DETAILS The Level 2 Business Admin Apprenticeship can be designed to fit the needs of the employer. The first six units of the Apprenticeship are mandatory, then the remaining units can be selected to be tailored to the employers needs. (A minimum of 45 credits is required to achieve. We will support your selection with a Skills Scan ). UNIT TITLE CREDIT VALUE UNIT TITLE CREDIT VALUE MANDATORY UNITS 1 Communicate in a Business Environment 3 2 Understand Employer Organisations 4 3 Principles or Providing Administrative Services 4 4 Principles of Business Document Production and Information Management 5 Manage Personal Performance and Development 4 6 Develop Working Relationships with Colleagues 3 OPTIONAL UNITS 7 Administer the Recruitment and Selection Process 3 8 Handle Mail 3 9 Organise Business Travel or Accommodation 4 10 Provide Reception Services 3 11 Provide Administrative Support for Meetings 4 12 Prepare Text from Notes Using Touch Typing 4 13 Manage Diary Systems 2 14 Collate and Report Data 3 15 Contribute to the Organisation of an Event 3 16 Employee Rights and Responsibilities 2 17 Prepare Text from Shorthand 6 18 Buddy a Colleague to Develop their Skills 3 19 Store and Retrieve Information 4 20 Administer Parking Dispensations 3 21 Administer Finance 4 22 Prepare Text from Recorded Audio Instruction 4 23 Archive Information 3 24 Administer Human Resource Records 3 25 Produce Business Documents 3 26 Produce Minutes of Meetings 3 27 Meet and Welcome Visitors in a Business Environment 2 28 Health and Safety in a Business Environment 2 29 Use a Telephone and Voic System Contribute to the Development and Implementation of an information System 31 Monitor Information System 8 32 Develop a Presentation 3 33 Deliver a Presentation 3 34 Analyse and Report Business Data 6 35 Maintain and Issue Stationery and Supplies 3 36 Use and Maintain Office Equipment 2 37 Using Bespoke Software 3 39 Spreadsheet Software 4 40 Data Management Software 3 41 Presentation Software 4 42 Word Processing Software 4 43 Website Software 4 44 Deliver Customer Service 5 45 Participate in a Project 3 46 Processing Customers Financial Transactions 4 47 Payroll Processing 5 48 Process Information about Customers 3 49 Develop Customer Relationships 3 50 Understand the Use of Research in Business 6 51 Understand the Legal Context of Business 6 52 Principles of Marketing Theory 4 53 Principles of Digital Marketing 5 54 Principles of Customer Relationships 3 55 Understand Working in a Customer Service Environment 3 56 Know How to Publish, Integrate and Share Using Social Media 5 57 Exploring Social Media 2 58 Understand the Safe Use of Online and Social Media Platforms 4 59 Principles of Equality and Diversity in the Workplace 2 60 Principles of Team Leading 5 6 YOUR CAREER PATH INTERMEDIATE Business Administrator Level 2 Customer Service Level 2 ADVANCED Business Administrator Level 3 Team Leader/ Supervisor Level 3 Business And Professional Administration Level 4 Operations/ Departmental Manager Level 5 DEGREE Chartered Manager Level 6 Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Oct 18 M636 Copyright Training 2000 Ltd

8 BUSINESS ADMINISTRATOR - LEVEL 3 WHY YOU? Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. DURATION: months ENTRY REQUIREMENTS: A minimum of three GCSEs at grade 4 (C) or above including English OR prior experience in administration or a similar role TRAINING LOCATION: Blackburn and Blackpool* JOB ROLES INCLUDE: Administration Executives / Officers, Administration Team Leaders, Personal Assistants or Secretaries, including Legal or Medical Secretaries OUR OFFER INCLUDES: EMPLOYER BENEFITS: LEARNER BENEFITS: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning Face-to-face tutorials Access to learning on e-portfolio Awarding body registration and certification Assessor visits Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Regular reviews for behaviour, development and welfare of the learner Motivated, challenged and engaged learners, linking knowledge to their job roles Excellent career advice and guidance Progression to Higher / Degree Apprenticeships and highly skilled roles An increase in potential earnings, working whilst studying *depends on demand at Blackpool

9 COURSE DETAILS It comprises of a Level 3 Standard which will be completed over an month period. The business administrator is expected to deliver their responsibilities efficiently and with integrity showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. SKILLS Skilled in the use of multiple IT packages and systems relevant to the organisation Produces accurate records and documents Decision making Interpersonal skills Demonstrates good communication skills Completes tasks to a high standard Planning and organisation Project management KNOWLEDGE Organisational purpose, activities, aims, values, vision for the future Organisational structure and demonstrates understanding of how their work benefits the organisation Practical knowledge of managing stakeholders Laws and regulations that apply to their role Organisation s internal policies Applicability of business principles Organisation s processes External environment factors BEHAVIOURS Behaves in a professional way Personal qualities Takes responsibility for their own work Adaptability Responsibility END POINT ASSESSMENT At the end of the programme of learning the End Point Assessment consists of three elements, all of which may be completed online. Each assessment method should directly assess the knowledge, skills and behaviours of the Standard and all elements need to be passed to achieve the Standard. 1. Knowledge Test 2. Portfolio-based Interview 3. Project Presentation YOUR CAREER PATH INTERMEDIATE Business Administrator Level 2 Customer Service Level 2 ADVANCED Business Administrator Level 3 Team Leader/ Supervisor Level 3 Business And Professional Administration Level 4 Operations/ Departmental Manager Level 5 DEGREE Chartered Manager Level 6 Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Oct 18 M636 Copyright Training 2000 Ltd

10 BUSINESS AND PROFESSIONAL ADMINISTRATION - LEVEL 4 WHY YOU? Around 4.5 million people are engaged in the running of businesses in the public, private and notfor-profit sectors in the UK. The Business and Professional Administration Higher Apprenticeship is designed to meet the skills needs of employers by attracting new talent into a career in business and administration and help to up skill the workforce to replace those who leave or retire. DURATION: months. Training one day per week^ ENTRY REQUIREMENTS: You would need to be employed as on Office Manager, Team Leader, Personal Assistant, Senior Administrator or similar role TRAINING LOCATION: Blackburn and Blackpool* JOB ROLES INCLUDE: Office Managers, Administration Team Leaders, Personal Assistants or Business Development Executives OUR OFFER INCLUDES: EMPLOYER BENEFITS: LEARNER BENEFITS: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning Face-to-face tutorials Access to learning on e-portfolio Awarding body registration and certification Assessor visits Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Regular reviews for behaviour, development and welfare of the learner Motivated, challenged and engaged learners, linking knowledge to their job roles Excellent career advice and guidance Progression to Higher / Degree Apprenticeships and highly skilled roles An increase in potential earnings, working whilst studying ^The one day per week will not always be at Training It might include shadowing, mentoring, industry visits and attendance at competitions *depends on demand at Blackpool

11 COURSE DETAILS It comprises of a Level 4 work based NVQ and 7 assignments over a two year period. 1. BUSINESS ADMINISTRATION SYSTEMS This unit gives you an understanding of administrative systems in organisations and the contribution of systems thinking to efficient administrative performance. There is a focus on understanding how the role and function of policies and procedures enable organisations to meet customer requirements. 2. COMMUNICATING IN A BUSINESS This unit gives you an understanding of the role of communication in an organisation. It also helps you to understand the importance of being able to communicate information effectively so that all decision making contributes to the achievement of an organisations goals. You will also learn that some organisations use a hierarchical communication model, some use a flatter, lateral model and others adopt a networked approach. Hierarchical models keep different levels of staff informed but communications and the consequent decision making can be slow. Lateral communication models speed up information flow, facilitating quicker decision making as information does not need to move up and down hierarchies. In organisations the speed of communication often provides a competitive advantage. 3. HUMAN RESOURCE MANAGEMENT An introduction to the concepts and practices of human resource management and focuses on the management of recruitment, retention and employment cessation. Occasionally employment has to be terminated. However, the focus of human resource management has moved beyond personnel management towards a more proactive approach that, in addition to the traditional roles associated with staff management, also considers how to get the best people and the best out of people so that they work in roles and in ways that are closely aligned to organisational objectives. This often leads to the common place assertion by many senior managers that Our employees are our most valuable resource. In this unit, you will consider how human resource management deals with these aspects of working. Human resource management takes place against a background of organisational needs, policies and procedures, shaped by legal and regulatory requirements. In this unit, you will learn about UK, national and European legislation. 4. MANAGING SELF-DEVELOPMENT The aim of the unit is to give learners an understanding of how to manage self-development so that it contributes to the learner s achievement of career and personal goals in respect of their work role and professional development. In this unit, you will gain the knowledge on how to manage self-development so that it contributes to the achievement of career and personal goals and learn how it links to the work role and professional development. You will also consider how to identify own development needs by understanding how to carry out a skills audit and how to evaluate the current and evolving requirements of your work role in order to inform selfdevelopment. 5. MANAGING PEOPLE AND PERFORMANCE This unit is to develop your knowledge and understanding of the skills needed for managing people and performance in the workplace. Learners will do this through understanding the importance of learning and development and the role of leadership for effective team working. Effective people management is essential for business success and staff training and learning and development are key to achieving it. Managers need to understand the patterns of behaviour that individuals and groups display in order to take appropriate actions. In this unit, you will examine how characteristics, such as individual differences of needs and wants have an impact on organisational behaviour. 6. MANAGING INFORMATION AND KNOWLEDGE The aim of this unit is to give learners knowledge and understanding of the importance of managing the flow of information and knowledge in an organisation. Information and work-based knowledge is the most valuable resource that an organisation possesses. The effective gathering, protection, analysis, processing and dissemination of information are vital to the success of any organisation. Organisations must ensure that their information systems are reliable, efficient and able to cope with rapid change. This unit is designed to develop knowledge and understanding of managing information and knowledge in an organisation. In this unit, you will learn how to manage information and knowledge within organisations, including the relationship between data, information and knowledge and the benefits information and knowledge management brings to organisations. You will also learn about the role of ICT in managing information and knowledge, including how ICT affects organisational communication and how ICT can be used to disseminate knowledge throughout the organisation. Finally, you will gain an understanding about the links between knowledge management strategy and competitive advantage, including the importance of maintaining a learning culture in a changing environment, how knowledge management strategies and processes facilitate and support organisational learning and the relationship between organisational learning and competitive advantage. YOUR CAREER PATH INTERMEDIATE Business Administrator Level 2 Customer Service Level 2 ADVANCED Business Administrator Level 3 Team Leader/ Supervisor Level 3 Business And Professional Administration Level 4 Operations/ Departmental Manager Level 5 DEGREE Chartered Manager Level 6 Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Oct 18 M636 Copyright Training 2000 Ltd

12 CUSTOMER SERVICE PRACTITIONER - LEVEL 2 WHY YOU? Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. They will provide service in line with the organisation s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, , text and social media. DURATION: 16 months. One day per week^ ENTRY REQUIREMENTS: A minimum of four GCSEs at Grade 3/2 (D/E) or above is desirable TRAINING LOCATION: Blackburn and Blackpool* JOB ROLES INCLUDE: Customer Service Trainee, Customer Service Advisor, Customer Service Assistant. OUR OFFER INCLUDES: EMPLOYER BENEFITS: LEARNER BENEFITS: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning Face-to-face tutorials Access to learning on e-porfolio Assessor visits Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Regular reviews for behaviour, development and welfare of the learner Motivated, challenged and engaged learners, linking knowledge to their job roles Excellent career advice and guidance Progression to Higher / Degree Apprenticeships and highly skilled roles An increase in potential earnings, working whilst studying ^The one day per week will not always be at Training It might include shadowing, mentoring, industry visits and attendance at competitions *depends on demand at Blackpool

13 COURSE DETAILS It comprises of a Level 2 Standard which will be completed over an 16 month period. ON-PROGRAMME ON-THE-JOB AND OFF-THE-JOB TRAINING Training and development takes place during this part of the apprenticeship meeting the requirements of the Apprenticeship standard. Formative assessment is required of skills, knowledge and behaviours in the delivery of the Apprenticeship standard and this will be outlined in the assessment plan. Maths and English are required (level varies according to the standard). The Apprenticeship standard is a period of learning, development and continuous assessment, managed by the employer. In most cases, there s also support from a training provider. The knowledge, skills and behaviour that will be developed during the on-programme learning will include: KNOWLEDGE Knowing your customers Understanding the organisation Meeting regulations and legislation Your role and responsibilities Customer experience Product and service knowledge SKILLS Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge BEHAVIOURS/ATTITUDE Developing self Being open to feedback Team working Equality treating all customers as individuals Presentation dress code and professional language Right first time END POINT ASSESSMENT The end point assessment must demonstrate that you can perform in the occupation in a fully competent, holistic and productive way. This will consist of; An apprenticeship showcase which you put together after 12 months on the programme. A practical observation to demonstrate your skills, knowledge and behaviour A professional discussion against the set criteria to draw out your energy, enthusiasm, competence and excellence The successful completion of the end point assessment will result in your apprenticeship certification. YOUR CAREER PATH INTERMEDIATE Customer Service Level 2 Business Administrator Level 2 ADVANCED Customer Service Level 3 Team Leader/ Supervisor Level 3 Business And Professional Administration Level 4 Operations/ Departmental Manager Level 5 DEGREE Chartered Manager Level 6 Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Sept 18 M636 Copyright Training 2000 Ltd

14 TEAM LEADER/SUPERVISOR - LEVEL 3 WHY YOU? A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. DURATION: 18 months ENTRY REQUIREMENTS: A minimum of five GCSE at grade 4 (C) or above including English OR prior experience in a team leader/supervisor role TRAINING LOCATION: Blackburn and Blackpool* JOB ROLES INCLUDE: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. OUR OFFER INCLUDES: EMPLOYER BENEFITS: LEARNER BENEFITS: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning Face-to-face tutorials Access to learning on e-portfolio Awarding body registration and certification Opportunities to develop real life workplace projects with employers Assessor visits Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Regular reviews for behaviour, development and welfare of the learner Motivated, challenged and engaged learners, linking knowledge to their job roles Excellent career advice and guidance Progression to Higher / Degree Apprenticeships and highly skilled roles An increase in potential earnings, working whilst studying *depends on demand at Blackpool

15 COURSE DETAILS It comprises of a Level 3 Standard which will be completed over an 18 month period. KNOWLEDGE / SKILLS Leading People Managing People Building Relationships Communication Operational Management Project Management Finance Awareness of Self Management of Self Decision Making BEHAVIOURS Takes responsibility Inclusive Agile Professionalism END POINT ASSESSMENT The End Point Assessment will test the entire Apprenticeship Standard, and be undertaken as follows: Assessment of knowledge through a test using scenarios, questions and responses Assessment of competency through a structured competency based interview Assessment of portfolio of evidence Continuing Professional Development Log reviewed and professional discussion/questions and answer session The End Point Assessment requires apprentices to demonstrate they have achieved the Apprenticeship Standard. The Assessment Model is as follows: On-Programme Assessment regular assessment (involving employer and training provider) development of a portfolio demonstrating learning and development activities with their application in the workplace through evidence of 360-degree feedback within the ongoing development portfolio GATEWAY Employer and Training Provider agree the apprentice meets the requirements of the Standard End Point Assessment involving a range of assessment tools: test of knowledge using scenarios with questions competency-based interview assessment of portfolio of evidence professional discussion relating to CPD activity Successful individuals gain: An industry designed apprenticeship An industry recognised management diploma Level 3 (where applicable*) Option for professional registration with relevant professional body YOUR CAREER PATH INTERMEDIATE Business Administrator Level 2 Customer Service Level 2 ADVANCED Business Administrator Level 3 Team Leader/ Supervisor Level 3 Business And Professional Administration Level 4 Operations/ Departmental Manager Level 5 DEGREE Chartered Manager Level 6 * extra cost may apply Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Oct 18 M636 Copyright Training 2000 Ltd

16 OPERATIONS/DEPARTMENTAL MANAGER - LEVEL 5 WHY YOU? An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. DURATION: 2 ½ years ENTRY REQUIREMENTS: A minimum of five GCSE at grade 4 (C) or above including English OR prior experience in a manager role TRAINING LOCATION: Blackburn JOB ROLES INCLUDE: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. OUR OFFER INCLUDES: EMPLOYER BENEFITS: LEARNER BENEFITS: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning Face-to-face tutorials Access to learning on e-portfolio Awarding body registration and certification Working with your employer to develop real life workplace projects Assessor visits Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Regular reviews for behaviour, development and welfare of the learner Motivated, challenged and engaged learners, linking knowledge to their job roles Excellent career advice and guidance Progression to Higher / Degree Apprenticeships and highly skilled roles An increase in potential earnings, working whilst studying

17 COURSE DETAILS SKILLS acquired and demonstrated through continuous professional development) KNOWLEDGE through formal learning and applied according to business environment Organisational Performance delivering results Operational Management Project Management Finance Interpersonal Excellence managing people and developing relationships Leading People Managing People Building Relationships Communication BEHAVIOURS developed and exhibited in the workplace) Takes responsibility - Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Seeks new opportunities. Inclusive - Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity. Agile - Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working. Professionalism - Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values Personal Effectiveness managing self Self-Awareness Management of Self Decision Making END POINT ASSESSMENT The End Point Assessment will test the entire Apprenticeship Standard, and be undertaken as follows: Assessment of knowledge through a test using scenarios, questions and responses Assessment of competency through a structured competency based interview Assessment of portfolio of evidence Presentation on work based project with question and answer session Continuing Professional Development Log reviewed and professional discussion relating to CPD The End Point Assessment requires apprentices to demonstrate they have achieved the Apprenticeship Standard and will be taken with the CMI. The Assessment Model is as follows: On-Programme Assessment regular assessment (involving employer and training provider) development of a portfolio demonstrating learning and development activities with their application in the workplace a work based project through evidence of 360-degree feedback within the ongoing development portfolio GATEWAY Employer and Training Provider agree the apprentice meets the requirements of the Standard End Point Assessment involving a range of assessment tools: test of knowledge using scenarios competency-based interview assessment of portfolio of evidence presentation of work based project approach and findings with Q&A professional discussion relating to CPD activity Successful individuals gain: An industry designed apprenticeship An industry recognised management diploma Level 5 (where applicable*) Option for professional registration with professional bodies YOUR CAREER PATH INTERMEDIATE Business Administrator Level 2 Customer Service Level 2 ADVANCED Business Administrator Level 3 Team Leader/ Supervisor Level 3 Business And Professional Administration Level 4 Operations/ Departmental Manager Level 5 DEGREE Chartered Manager Level 6 * extra cost may apply Training 2000 Ltd is a company limited by guarantee. Registered in England: Registered Charity: Sept 18 M636 Copyright Training 2000 Ltd

18 ACCOUNTING PROGRAMMES Training 2000 offers a broad range of Apprenticeships and training courses suited to all levels of study. Training 2000 is committed to delivering high-quality training and has received a number of awards in recognition of its delivery and commitment to excellence. With more than 50 years experience and excellent links with employers, we can help you employ an apprentice that s right for you and your business and guide you through their training every step of the way. FUNDING S LEVY PAYING EMPLOYERS NON-LEVY PAYING EMPLOYERS If your annual pay bill is more than the 3 million threshold then your company will pay the Levy. The full amount of 8000 is drawn down from your levy account in monthly instalments. If you have used your levy pot, you will have to make a contribution of 10% towards the cost of apprenticeships. EMPLOYERS WITH FEWER THAN 50 EMPLOYEES will have 100% of the training and assessment costs covered when training a year old (or year old formerly in care or has a Local Authority Education, Health and Care plan.) What s included: Training 2000 registration and pass Structured delivery programme that includes one day in the classroom per week in either our Blackburn and Blackpool site comprising of knowledge and tutorial sessions Assessor visits and reviews in your workplace Synoptic / end point assessment If your annual pay bill is less than the 3 million threshold and you have over 50 employees you will have to make a contribution of 10% towards the cost of apprenticeships and the government fund the other 90%. The 10% employer contribution is: Assistant Accountant Level Professional Accounting / Taxation Technician Level There is also an additional incentive for the hiring of year olds onto an apprenticeship of 1000 for levy and non-levy paying employers* Additional cost: AAT annual student membership fee - 92 (plus registration fee of 43 if applicable) AAT computer based assessments Exam re-sits BPP text books and question banks (optional) If anyone has been declared bankrupt or have an IVA at anytime this may affect your eligibility for the AAT membership. Please contact AAT for further guidance. All costs subject to change pending Government policy and funding rules. all prices are + VAT * paid at 3 months and 12 months into the Apprenticeship

19 By employing an apprentice you are investing not only in their future, but also that of your business and the UK economy. The benefits of employing an apprentice within your business are extensive. EMPLOYER BENEFITS: Flexible delivery which will support your business needs Multi-site training available across our Blackburn and Blackpool sites, both of which have excellent learning environments Our Employer satisfaction is: 89% Our Learner satisfaction is: 82% Source: Skills Funding Agency FE Choices May 2017 PROFESSIONAL ACCREDITATIONS / QUALITY AWARDS: Competitively priced courses that deliver value for money Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Certificate Number 7508 ISO 9001 ISO BSOHSAS Regular reviews for behaviour, development and welfare of the learner Guidance from initial recruitment and full support from a dedicated career development advisor OUR ACHIEVEMENTS: National Competition winners LEARNER BENEFITS: Motivated, challenged and engaged learners linking knowledge to their job roles Training Provider Awards 2014 Winner Excellent careers, advice and guidance Progression routes to higher apprenticeships and highly skilled roles Increase in potential earnings, working whilst studying WINNER 2015 FINALIST 2016 FINALIST 2018 Flexible learning and studying WINNERS! Shortlist For more information get in touch Jan 19_M616 Copyright Training 2000 Ltd Training 2000 Ltd is a company limited by guarantee Registered in England: Registered Charity:

20 BUSINESS PROGRAMMES % OF THE TRAINING AND ASSESSMENT COSTS COULD POTENTIALLY BE COVERED WHEN TRAINING A YEAR OLD ± Training 2000 offers a broad range of Apprenticeships and training courses suited to all levels of study. Training 2000 is committed to delivering high-quality training and has received a number of awards in recognition of its delivery and commitment to excellence. With more than 50 years experience and excellent links with employers, we can help you employ an apprentice that s right for you and your business and guide you through their training every step of the way. FUNDING S Training 2000 require Levy and Non-Levy paying employers to make a contribution towards the cost of a Business Admin Apprenticeship Framework. LEVY PAYING EMPLOYERS If your annual pay bill is more than the 3 million threshold then your company will pay the Levy. There is a maximum that can be paid from your Levy to cover the training costs. Level 2 is 2000, Level 3 is 5000 and Level 4 is To cover the full training cost the employer will need to contribute 500 for Level 2 and 1595 for Level 4 on top of the Levy payment. There is no extra contribution for Level 3 the training cost of 5000 is fully covered from your Levy account. NON-LEVY PAYING EMPLOYERS If your annual pay bill is less than the 3 million threshold part of your training costs are funded by the Government. The employer contribution is: Level Level Level There is also an additional incentive for the hiring of year olds onto an Apprenticeship of 1000 for Levy and Non-Levy paying employers* EMPLOYERS WITH FEWER THAN 50 EMPLOYEES who employ a year old (or year old formerly in care or has a Local Authority Education, Health and Care plan) are required to make a contribution of: Level Level 3-0 Level The Apprenticeship includes: Face-to-face tutorials Access to learning on e-porfolio Assessor visits Flexible delivery comprising of knowledge and ± if you employee fewer than 50 employees All costs subject to change pending Government policy and funding rules. tutorial workshops for one to one development and support, this comprises of one day per week classroom delivery or work based learning any invoiced contributions are + VAT * paid at 3 months and 12 months into the Apprenticeship

21 By employing an apprentice you are investing not only in their future, but also that of your business and the UK economy. The benefits of employing an apprentice within your business are extensive. EMPLOYER BENEFITS: Flexible delivery which will support your business needs Multi-site training available across our Blackburn and Blackpool sites, both of which have excellent learning environments Our Employer satisfaction is: 89% Our Learner satisfaction is: 82% Source: Skills Funding Agency FE Choices May 2017 PROFESSIONAL ACCREDITATIONS / QUALITY AWARDS: Competitively priced courses that deliver value for money Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Certificate Number 7508 ISO 9001 ISO BSOHSAS Regular reviews for behaviour, development and welfare of the learner Guidance from initial recruitment and full support from a dedicated career development advisor OUR ACHIEVEMENTS: National Competition winners LEARNER BENEFITS: Motivated, challenged and engaged learners linking knowledge to their job roles Training Provider Awards 2014 Winner Excellent careers, advice and guidance Progression routes to higher apprenticeships and highly skilled roles Increase in potential earnings, working whilst studying WINNER 2015 FINALIST 2016 FINALIST 2018 Flexible learning and studying WINNERS! Shortlist For more information get in touch Oct 18_M616 Copyright Training 2000 Ltd Training 2000 Ltd is a company limited by guarantee Registered in England: Registered Charity:

22 CUSTOMER SERVICE PRACTITIONER PROGRAMME % OF THE TRAINING AND ASSESSMENT COSTS COULD POTENTIALLY BE COVERED WHEN TRAINING A YEAR OLD ± Training 2000 offers a broad range of Apprenticeships and training courses suited to all levels of study. Training 2000 is committed to delivering high-quality training and has received a number of awards in recognition of its delivery and commitment to excellence. With more than 50 years experience and excellent links with employers, we can help you employ an apprentice that s right for you and your business and guide you through their training every step of the way. FUNDING S LEVY PAYING EMPLOYERS NON-LEVY PAYING EMPLOYERS If your annual pay bill is more than the 3 million threshold then your company will pay the Levy. The full amount of 3500 is drawn down from your levy account in monthly instalments. If you have used your levy pot, you will have to make a contribution of 10% towards the cost of apprenticeships. The apprenticeship includes: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day per week classroom delivery or work based learning Face-to-face tutorials Access to learning on e-porfolio Assessor visits If your annual pay bill is less than the 3 million threshold and you have over 50 employees you will have to make a contribution of 10% towards the cost of apprenticeships and the government fund the other 90%. The 10% employer contribution is: 350. EMPLOYERS WITH FEWER THAN 50 EMPLOYEES will have 100% of the training and assessment costs covered when training a year old (or year old formerly in care or has a Local Authority Education, Health and Care plan.) There is also an additional incentive for the hiring of year olds onto an apprenticeship of 1000 for levy and non-levy paying employers* ± if you employee fewer than 50 employees any invoiced contributions are + VAT All costs subject to change pending Government policy and funding rules. * paid at 3 months and 12 months into the Apprenticeship

23 By employing an apprentice you are investing not only in their future, but also that of your business and the UK economy. The benefits of employing an apprentice within your business are extensive. EMPLOYER BENEFITS: Flexible delivery which will support your business needs Multi-site training available across our Blackburn and Blackpool sites, both of which have excellent learning environments Our Employer satisfaction is: 89% Our Learner satisfaction is: 82% Source: Skills Funding Agency FE Choices May 2017 PROFESSIONAL ACCREDITATIONS / QUALITY AWARDS: Competitively priced courses that deliver value for money Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Certificate Number 7508 ISO 9001 ISO BSOHSAS Regular reviews for behaviour, development and welfare of the learner Guidance from initial recruitment and full support from a dedicated career development advisor OUR ACHIEVEMENTS: National Competition winners LEARNER BENEFITS: Motivated, challenged and engaged learners linking knowledge to their job roles Training Provider Awards 2014 Winner Excellent careers, advice and guidance Progression routes to higher apprenticeships and highly skilled roles Increase in potential earnings, working whilst studying WINNER 2015 FINALIST 2016 FINALIST 2018 Flexible learning and studying WINNERS! Shortlist For more information get in touch Jan 19_M616 Copyright Training 2000 Ltd Training 2000 Ltd is a company limited by guarantee Registered in England: Registered Charity:

24 OPERATIONS / DEPARTMENTAL MANAGER PROGRAMME % OF THE TRAINING AND ASSESSMENT COSTS COULD POTENTIALLY BE COVERED WHEN TRAINING A YEAR OLD ± Training 2000 offers a broad range of Apprenticeships and training courses suited to all levels of study. Training 2000 is committed to delivering high-quality training and has received a number of awards in recognition of its delivery and commitment to excellence. With more than 50 years experience and excellent links with employers, we can help you employ an apprentice that s right for you and your business and guide you through their training every step of the way. FUNDING S LEVY PAYING EMPLOYERS NON-LEVY PAYING EMPLOYERS If your annual pay bill is more than the 3 million threshold then your company will pay the Levy. The full amount of 9000 is drawn down from your levy account in monthly instalments. If you have used your levy pot, you will have to make a contribution of 10% towards the cost of apprenticeships. The apprenticeship includes: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day per week classroom delivery or work based learning Face-to-face tutorials Access to learning on e-porfolio Assessor visits If your annual pay bill is less than the 3 million threshold and you have over 50 employees you will have to make a contribution of 10% towards the cost of apprenticeships and the government fund the other 90%. The 10% employer contribution is: 900. EMPLOYERS WITH FEWER THAN 50 EMPLOYEES will have 100% of the training and assessment costs covered when training a year old (or year old formerly in care or has a Local Authority Education, Health and Care plan.) There is also an additional incentive for the hiring of year olds onto an apprenticeship of 1000 for levy and non-levy paying employers* ± if you employee fewer than 50 employees any invoiced contributions are + VAT All costs subject to change pending Government policy and funding rules. * paid at 3 months and 12 months into the Apprenticeship

25 By employing an apprentice you are investing not only in their future, but also that of your business and the UK economy. The benefits of employing an apprentice within your business are extensive. EMPLOYER BENEFITS: Flexible delivery which will support your business needs Multi-site training available across our Blackburn and Blackpool sites, both of which have excellent learning environments Our Employer satisfaction is: 89% Our Learner satisfaction is: 82% Source: Skills Funding Agency FE Choices May 2017 PROFESSIONAL ACCREDITATIONS / QUALITY AWARDS: Competitively priced courses that deliver value for money Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Certificate Number 7508 ISO 9001 ISO BSOHSAS Regular reviews for behaviour, development and welfare of the learner Guidance from initial recruitment and full support from a dedicated career development advisor OUR ACHIEVEMENTS: National Competition winners LEARNER BENEFITS: Motivated, challenged and engaged learners linking knowledge to their job roles Training Provider Awards 2014 Winner Excellent careers, advice and guidance Progression routes to higher apprenticeships and highly skilled roles Increase in potential earnings, working whilst studying WINNER 2015 FINALIST 2016 FINALIST 2018 Flexible learning and studying WINNERS! Shortlist For more information get in touch Oct 18_M616 Copyright Training 2000 Ltd Training 2000 Ltd is a company limited by guarantee Registered in England: Registered Charity:

26 TEAM LEADER / SUPERVISOR PROGRAMME % OF THE TRAINING AND ASSESSMENT COSTS COULD POTENTIALLY BE COVERED WHEN TRAINING A YEAR OLD ± Training 2000 offers a broad range of Apprenticeships and training courses suited to all levels of study. Training 2000 is committed to delivering high-quality training and has received a number of awards in recognition of its delivery and commitment to excellence. With more than 50 years experience and excellent links with employers, we can help you employ an apprentice that s right for you and your business and guide you through their training every step of the way. FUNDING S LEVY PAYING EMPLOYERS NON-LEVY PAYING EMPLOYERS If your annual pay bill is more than the 3 million threshold then your company will pay the Levy. The full amount of 5000 is drawn down from your levy account in monthly instalments. If you have used your levy pot, you will have to make a contribution of 10% towards the cost of apprenticeships. The apprenticeship includes: Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day per week classroom delivery or work based learning Face-to-face tutorials Access to learning on e-porfolio Assessor visits If your annual pay bill is less than the 3 million threshold and you have over 50 employees you will have to make a contribution of 10% towards the cost of apprenticeships and the government fund the other 90%. The 10% employer contribution is: 500. EMPLOYERS WITH FEWER THAN 50 EMPLOYEES will have 100% of the training and assessment costs covered when training a year old (or year old formerly in care or has a Local Authority Education, Health and Care plan.) There is also an additional incentive for the hiring of year olds onto an apprenticeship of 1000 for levy and non-levy paying employers* ± if you employee fewer than 50 employees any invoiced contributions are + VAT All costs subject to change pending Government policy and funding rules. * paid at 3 months and 12 months into the Apprenticeship

27 By employing an apprentice you are investing not only in their future, but also that of your business and the UK economy. The benefits of employing an apprentice within your business are extensive. EMPLOYER BENEFITS: Flexible delivery which will support your business needs Multi-site training available across our Blackburn and Blackpool sites, both of which have excellent learning environments Our Employer satisfaction is: 89% Our Learner satisfaction is: 82% Source: Skills Funding Agency FE Choices May 2017 PROFESSIONAL ACCREDITATIONS / QUALITY AWARDS: Competitively priced courses that deliver value for money Highly skilled employees with globally recognised qualifications Engaged, knowledgeable and driven employees An excellent recruitment service to match your job role with the right applicant Certificate Number 7508 ISO 9001 ISO BSOHSAS Regular reviews for behaviour, development and welfare of the learner Guidance from initial recruitment and full support from a dedicated career development advisor LEARNER BENEFITS: OUR ACHIEVEMENTS: National Competition winners Motivated, challenged and engaged learners linking knowledge to their job roles Excellent careers, advice and guidance Training Provider Awards 2014 Winner WINNER 2015 FINALIST 2016 Progression routes to higher apprenticeships and highly skilled roles Increase in potential earnings, working whilst studying Shortlist Flexible learning and studying WINNERS! For more information and to dicuss how Training 2000 can support your business needs phone Oct 2018_M616 Copyright Training 2000 Ltd Training 2000 Ltd is a company limited by guarantee Registered in England: Registered Charity: