Contents. Welcome to the Care Quality Commission! 3. About CQC. What does CQC do? 4. Our Purpose 4. Our Principles 4. An Inspector writes..

Transcription

1 Welcome Pack

2 Contents Welcome to the Care Quality Commission! 3 About CQC What does CQC do? 4 Our Purpose 4 Our Principles 4 An Inspector writes.. 5 Our Executive Team 6 Journey to Excellence 7 The CQC Workforce 7 Working at CQC Corporate and Local Induction 8 CQC Academy 9 Staff Benefits 9 Health, safety and wellbeing 9 Equality Diversity and Human Rights 10 Your voice 11 Staff groups 11 Trade Unions 12 Sports and Social 12 The Welcome Team 13 CQC Welcome Pack - May

3 A message from David Behan, Chief Executive Welcome to the Care Quality Commission! Our purpose is to make sure health and social care services provide people with safe, effective, compassionate, high quality care and we encourage services to improve. We are developing and delivering new models for registering, inspecting and monitoring providers. We re bringing in a new structure to help us do that, and a culture that supports us and challenges us to continually improve what we do. We are aiming to make CQC a great place to work at this exciting time. Can I ask for your help in achieving this goal? I also want to stress the importance of supporting staff to be the best they can be and that in turn will help us to become the best we can be. The Academy will be key to investing in and supporting staff Your knowledge, experience and commitment are vital to helping us highlight good and poor care, and hear the voices of people who use services, staff who provide the care and the wider public so that we can play our part in helping people get really good care. Thank you for joining CQC and I looking forward to meeting you soon. David CQC Welcome Pack - May

4 About CQC What does CQC do? As the independent regulator of health and social care services in England, we aim to recruit individuals who share our values and can help us deliver objectives set against our purpose. Our Purpose: We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. Our principles Throughout everything we do, we always: put people who use services at the heart of our work. have an open and accessible culture. are independent, rigorous, fair and consistent. work in partnership across the health and social care system. are committed to being a high-performing organisation. promote equality, diversity and human rights. CQC Welcome Pack - May

5 About CQC An inspector writes Victoria Hart, an inspector since 2012, talks about one of her first inspections after joining CQC It was a small terraced house on a steep road. The buzz of traffic didn t let you forget that you were amid the rush of a London day. I was on my way to one of my first inspections after my induction - a small learning disabilities home, and it was bringing back a lot of memories. It was a similar type of service to where I had my first job in social care, twenty years ago. Back to where it all began I pondered the differences I was expecting to see after 15 years away, since I moved to work with older people. I knew I needed to be careful not to draw comparisons with all those years ago, but granted myself some moments of recollection as it was a happy period. I also reflected on the changes in the sector, and the way I hoped things had improved and moved towards more personalised approaches. I also remembered how terrified I had been of inspections from the other side and terrified of saying the wrong thing. I made a mental note to remember that when speaking to the people who worked there. Using experts I had an expert-by-experience join me - a parent of someone who used learning disability services. Her presence helped me enormously as she fed back some of the expectations and hopes she had for services in the area. I saw some great improvements which had taken place over the years... However much experience and knowledge I think I have, it can never replicate the understanding that is gained from having experience in a particular area. We spoke to people who were around, although some were at a day centre. We also managed to meet a parent who visited while we were there. While there was (of course) paperwork to check, the environment and voices we heard resonated strongly. I saw some great improvements which had taken place over the years in terms of opportunities available to people in the local areas, but there was enough familiarity with some of the language that it drew me back to those days working in the area. Different expectations and different perceptions I was also struck, after many years away, by the different expectations that exist around personalised care for younger adults and older adults when they are in residential care. The service had improved since the last inspection, and speaking to the expert-by-experience, I could see clearly how our viewpoints were affected by our situations. I was seeing the service in a more objective way, and she was able to tell me what she wanted and expected a service to deliver for her family. The value of that perspective was immense. Having a child in residential care, and wanting the best for them, means the level of trust placed in the staff is immense. It helped me to see how crucial our role is, and the need to live up to the expectations placed to do the job to our absolute best. I also realised that the expertise really does lie in experience, and we should never forget that. CQC Welcome Pack - May

6 About CQC Our Executive Team The Executive team is responsible for CQC s development and performance. It oversees the delivery of our work programme as per our strategy, and the outcomes set out in the balanced scorecard, as agreed by the Board. David Behan, Chief Executive Professor Steve Field, Chief Inspector of General Practice Professor Sir Mike Richards, Chief Inspector of Hospitals Andrea Sutcliffe, Chief Inspector of Adult Social Care Paul Bate, Director of Strategy & Intelligence Hilary Reynolds, Director of Change Eileen Milner, Director of Corporate Services CQC Welcome Pack - May

7 About CQC CQC Journey to Excellence You have joined CQC at an exciting time as we are transforming our services to ensure we model best practice. In carrying out our regulatory duties we are continuing on our journey towards excellence and this means we will challenge the way we deliver our services. We hope you find working for CQC rewarding and look forward to working with you. The CQC Workforce CQC employs approximately 2,440 permanent CQC employees and is continuing to grow. We also employ temporary staff. Our staff work across the following directorates Customer and Corporate Services Strategy and Intelligence Adult Social Care Hospitals Primary Medical Services and Integrated Care The table shown below provides further details on each of the directorates. Hospitals Chief Inspector Sir Mike Richards Acute NHS Trusts Independent Hospitals Ambulance Services Community Health Mental Health Adult Social Care Chief Inspector Andrea Sutcliffe Residential Social Care Domiciliary Social Care Hospice Services Registration Primary Medical Services and Integrated Care Chief Inspector Steve Field Dentists GP Practices Out of hours and mobile doctors Prison Healthcare Services Specialist teams and Thematics Strategy and Intelligence Director - Paul Bate Engagement unit Strategy unit Intelligence unit Planning, Performance and Programmes Sector Policy teams Customer and Corporate Services Director - Eileen Milner National Customer Service Centre Legal, Information Rights and Governance Finance, Estates, Procurement IT Services Human Resources CQC Welcome Pack - May

8 Working at CQC Corporate and Local Induction We recognise that starting a new job can be an exciting yet challenging experience. Apart from the obvious demands associated with undertaking new tasks, there is also the need to become accustomed to a new organisation, a new environment and new colleagues. Starting a new job can be an exciting experience. The corporate induction programme will provide an opportunity for you to meet other new employees and hear more about our strategic and operational objectives. This programme will help you to understand where your new role sits within the organisation and how you can support the work that we do. A local induction programme will incorporate any role specific training requirements you may have and you will be introduced to your immediate colleagues and given information about your place of work. We encourage our staff to ask questions about their role and responsibilities and you will be provided with plenty of opportunities to do so! Induction will help you understand where your new role sits within CQC. We encourage you to ask questions. CQC Welcome Pack - May

9 Working at CQC CQC Academy The CQC Academy offers everyone the support they need to help us achieve our purpose - to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and to encourage care services to improve. The Academy is about a new way of learning: Where we don t squeeze our learning and development in around the day job, but we put time aside for it Where the opportunity to find ways to develop our skills, share our experience and expertise, and explore CQC s culture and way of working are part of our job not separate from it Staff Benefits CQC staff can get a number of benefits through employment with the commission, including: NHS fleet solutions car lease scheme Childcare Vouchers Cycle scheme Healthcare Benefits Staff Rewards & Discounts Pension More information on these benefits, including eligibility, is available in the Staff Handbook in the Resources section of the Welcome to CQC website. Where CQC supports colleagues at all stages in their career And we become an organisation that is constantly improving. We expect it of those we regulate, so we should expect it of ourselves. Whatever job you do for CQC, full- or part-time, employee, contractor or other non-permanent worker, the Academy offers you the support you need to: be the best you can be in your role Health, safety and wellbeing Throughout your induction you will be provided with information and training about health, safety and wellbeing arrangements at CQC. If you need any additional support, adjustments or arrangements in relation to visible or non- visible disabilities for interviews, training, induction, overnight stays, access or emergency evacuation, or alternative formats for information, please contact your Welcome Team peer as soon as possible. meet your individual development needs build and contribute to the way we do things here. CQC Welcome Pack - May

10 Working at CQC Equality Diversity and Human Rights Equality, diversity and human rights (EDHR) are integral to everything we do at the Care Quality Commission. EDHR is essential to our purpose and the way we deliver it. Not only do we have to comply with legislation, but action on equality, diversity and human rights is essential for a progressive, modern organisation this is why promoting equality, diversity and human rights is one of the 6 CQC principles. We have set a number of Equality Objectives for CQC including: building a diverse workforce, ensuring staff are treated fairly at work and ensuring all staff have the learning and development they need on equality and human rights in order to undertake their job role. You will find further information in the Staff Handbook in the Resources section of the Welcome to CQC website. CQC Welcome Pack - May

11 Working at CQC Your voice Staff Forum The staff forum is a group of CQC staff who have been elected by colleagues to represent their directorates and regions in regular meetings with CQC Leaders. The staff forum reps meet on a regular basis to discuss new and ongoing issues on behalf of all CQC staff (including temporary and seconded staff). Through the forum, you as members of staff can express opinions and concerns, suggest ideas and influence management thinking on a wide range of issues that affect your working life. CQC managers benefit from using the forum to consult whenever possible and to communicate key developments affecting our work. Agenda items can be suggested by both staff and managers, covering a broad range of issues. Staff groups There are a number of staff groups within CQC, such as the Disability Network; Race Equality Network; Lesbian, Gay Bisexual and Transgender Equality Network, Home Workers Forum and Carers Network. You can read more about staff groups in the Staff Handbook in the resources section of the Welcome to CQC website. CQC Welcome Pack - April May

12 Working at CQC Trade Unions CQC has signed a Recognition and Facilities Agreement and the following unions are recognised for the purposes of collective bargaining, consultation and employee relations: UNISON Royal College of Nursing (RCN) Prospect Unite PCS Need More Information? The Welcome Team is here to help! The unions are represented both locally and nationally within CQC with full time officers who lead on collective bargaining negotiations on behalf of their members. If you would like more information about partnership working and are interested in joining a union or becoming a learning, health and safety representative or steward, please Stephen Robertshaw who is the Trade Union Staff Side Secretary at: Stephen.Robertshaw@cqc.org.uk. The Welcome Team is a dedicated group of CQC HR staff who will be available to assist you from the day you are offered your new role until you arrive at CQC. Your Welcome Team will know what help you will or may need and will co-ordinate everything - from your job offer through to your travel and accommodation for the corporate induction - and everything in between. If you are a home worker, they will also make sure you receive guidance and assistance with ordering your laptop, equipment and furniture. By providing this personalised service, we aim to make your experience of joining CQC easy and enjoyable, so you can quickly settle in. Sports and Social There is a wide range of sports clubs, interest groups and social activities you can join in order to meet colleagues who share your interests. We also have a Community page on our intranet, where you will be able to post your classified ads where to offer, sell or exchange things like concert tickets and unwanted presents. CQC Welcome Pack - May