Achieving Supervisory Excellence: Managing People and Increasing Workplace Performance

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1 An Intensive 5 Day Training Course Achieving Supervisory Excellence: Managing People and Increasing Workplace Performance Dec 2019, Dubai 20-JAN-19 This course is Designed, Developed, and will be Delivered under ISO Quality Standards

2 Achieving Supervisory Excellence: Managing People and Increasing Workplace Performance WHY CHOOSE THIS TRAINING COURSE? This training course has been specifically designed to develop the competency of supervisory level personnel by equipping them with the knowledge, skills and understanding to achieve Supervisory Excellence in their respective disciplines. On this Building Core Supervisory Competencies training course, you will learn about utilising management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop yourself and others, control your team, your work environment; as well as create a climate and culture for improved performance. This PetroKnowledge course is essential development for supervisors operating and working in any industry. This training course will highlight: The importance of the supervisory role for organizational success Your own self-awareness to manage yourself and others The analysing of risks and problems and providing effective decisions How to manage people through excellent interpersonal skills and communication techniques Methods developing increased performance management Developing people and increasing your team performance WHO IS THIS TRAINING COURSE FOR? This PetroKnowledge training course is suitable for supervisors from any background or discipline, this can include: Newly promoted Supervisors Experienced Supervisors with no or little formal training Persons who are expected to be promoted to the Supervisory level in the very near future WHAT ARE THE GOALS? By the end of this training course, participants will learn to: Understand your self-awareness, as well as your role in the organisation and management style in order to effectively apply self-management Determine effective problem solving, risk identification and analysis within your working environment Apply powerful interpersonal techniques to improve communication and manage others effectively Apply development, coaching and feedback techniques to increase optimum people performance management Improve team cohesion and impact on production through your management and actions HOW WILL THIS TRAINING COURSE BE PRESENTED? This training course will utilise a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes targeted facilitated group and individual exercises, experiential case studies, role-play, as well as content specific videos. The instructor will also facilitate learning by encouraging the delegates to test and critically appraise any theories and concepts on the training

3 DAILY AGENDA Day One: The Importance of the Supervisory Role in the Organisation Day will cover the key supervisory competencies surrounding self-awareness leading to the internal competency of self-management. Role identification Self-awareness Personal Confidence Integrity Knowledge management Supervisory role: importance in organizational success Managing or Leading as a Supervisor? The Power Bases of the Supervisor Supervisory characteristics, competences and behaviours Inspiring change and innovations leading to continuous improvement Personal Accountability, Reliability, Integrity and Honesty Day Two: Problem solving, Decision Making and Time Management Day 2 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others. Problem Solving Decision Making Risk analysis Time Management Resource allocation Defining problems Assessing risks and analyzing problems Problem solving models and techniques Decision making processes Time problems Prioritizing your time and others Allocating resources Achieving Supervisory Excellence : Managing People and Increasing Workplace Performance

4 Membership No.: Day Four: Managing your Team and Others for Results A Supervisor is only as good the team they manage. This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance. Interdependence Team dynamics Group thinking Motivation Delegation Day Three: Mastering Communication and Interpersonal Skills Day 3 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication. In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully. Interpersonal skills Influencing through personal engagement Accurate Listening Non-verbal communication awareness Conflict resolution People negotiation Overcoming communication barriers The power of questions Active listening skills How to influence the outcome/effects of others Persuasion and negotiation: keys to personal influence Conflict management: managing conflict assertively Effective meeting skills Factors for enhanced Team development Increasing team performance Group dynamics Job enrichment and motivation Effective delegation of tasks Day Five: Developing your Team and Others This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence. Development of others Development planning Coaching Giving Feedback Enhanced performance How people learn Positive development: training and development planning Coaching for personal and team growth Giving powerful feedback to increase optimum performance Next steps QUALITY CERTIFICATION Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Achieving Supervisory Excellence : Managing People and Increasing Workplace Performance

5 Achieving Supervisory Excellence: Managing People and Increasing Workplace Performance 4 DATE VENUE FEE($) Dec 2019 Dubai - UAE 4,950 This fee is inclusive of Documentation, Lunch and Refreshments Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. REGISTRATION DETAILS Family Name: First Name (Mr./Ms.): Position: Company: Mailing Address: Telephone: Mobile: Fax: AUTHORISATION Authorisation By: Position: Company: Mailing Address: Telephone: Mobile: Fax: IN-HOUSE TRAINING Maximize your training budget and have several members of your staff, who require specific training, to attend with the advantage of not incurring additional travel costs when attending a public training courses & seminars. Would you like a PetroKnowledge training course delivered at a time or location to suit you? Would you like PetroKnowledge to tailor a course from our comprehensive library of programmes? Or would you like us to create an entirely new, bespoke course to suit the exact needs of your organisation? Working in partnership with our clients, PetroKnowledge provides an enjoyable, creative learning experience that enables participants to develop their skills and knowledge. We can deliver not only generic, off-the-shelf courses from our extensive learning portfolio, but we can provide tailored as well as bespoke learning on any aspect of skill development or knowledge. Our in-house courses are conducted by the same expert trainers who conduct PetroKnowledge public courses so you can be assured they will fulfill the learning objective of any organisation

6 BOOKING TERMS & CONDITIONS Booking Bookings for courses can be made via our website (petroknowledge. com) or by contacting our Registration Desk on or at reg@petroknowledge.com For on-line bookings, please select the course that you require and click on the Register Now button, following the instructions step by step Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation Invoicing and Payment Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted Invoices will be sent via /courier to the ID/name and address provided We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings Cancellation of Courses It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees Cancellation by Client Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms All cancellations must be received in writing at reg@petroknowledge. com and info@petroknowledge.com at least 14 days prior to the training After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period OFFICES: Middle East: P.O. Box: , Abu Dhabi, U.A.E. Tel: Europe: AB25 1HF, 1Berry Street Aberdeen, Scotland, UK Tel: USA: Pennzoil Place 700 Milam, Suite North Tower Houston, Texas 77002, USA Tel: E: info@petroknowledge.com Attendance Certificate The daily course schedule should be accurately followed to ensure undeterred implementation of our training All delegates, who participated in their course throughout, will receive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certificate of Completion Follow us on: