Keep All of Your Business-Critical Jobs On Track. CA Workload Automation idash Helps You Reduce Missed SLAs and Lower Costs

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1 Keep All of Your Business-Critical Jobs On Track CA Workload Automation idash Helps You Reduce Missed SLAs and Lower Costs

2 Workload Management Is Growing in Importance and Complexity Whether you re processing and tracking bank transactions, cell phone activations, stock trades or retail sales, the ability to accurately carry out thousands or even millions of processes per day in a timely fashion is essential to success in today s business environment. As a result, the challenges of efficiently managing SLAs are increasing exponentially. Not only are workload requirements growing rapidly, inter-dependencies across numerous enterprise applications are also escalating the complexity of jobs that need to be processed. Meanwhile, SLAs just keep getting tighter and tighter to meet the requirements of continuous availability and the demands of the business. No matter how much the workload requirements grow, you re still obligated to meet audit and compliance requirements while generating, analyzing and reporting workload processing metrics. And you re expected to use those metrics to continuously refine your management processes to enhance performance and lower costs. All-in-all, it s a daunting responsibility that threatens to overwhelm IT organizations, already starved for resources. But fortunately there is help available. 2.5 BILLION Business transactions processed by mainframes every day the equivalent of 100 Cyber Mondays 1 50 MILLION Customers of three largest U.S. Banks who conduct banking activities using mobile apps 2 1 Why on Earth Is IBM Still Making Mainframes?, Wired, 13 January Mobile User Growth Eases at Bellwether Banks, Bank Innovation, 15 April

3 The Answer Isn t More People It s More Sophisticated Automation The key to effective management of workload processing is access to the real-time data that allows you to plan for and respond to priority shifts. But that data is hard to come by. First you need to track thousands of processes, decentralized across hundreds of machines. And in many cases, data related to workload oversight and management is trapped in numerous non-integrated, platform-based silos. Asking strained IT organizations to collect, process and act on this data runs the risk of poor prioritization, an increase in missed SLAs, rising costs and inability to move new business initiatives forward. You can always throw more people at the task if your budget will allow it. But a better option is to move toward high-complexity, high-value, predictive analytics incorporated in a robust, automated Workload Management solution. Such a solution gives you important information to help drive effective responses and achieve desired outcomes. And CA Workload Automation idash is the best solution available to address these demands. 75% of surveyed IT organizations rate CA Workload Automation idash s depth of functionality as highly differentiated from the competition. Source: TechValidate, TVID: E29-50A-650 * Zenoss Blog, June 27,

4 CA Workload Automation idash Accelerates Your Response Lets Us Meet Our SLAs: CA Workload Automation idash lets us monitor and manage critical workloads across multiple environments, enabling us to better understand the impact to the business and not just the IT infrastructure. It gives us improved collaboration and responsiveness between business and IT, and improves management and availability of critical business processes. IT Specialist, Large Enterprise Energy and Utilities Company Source: TechValidate, TVID: 7B8-CA0-429 CA Workload Automation idash is a high-powered, predictive analytics solution that examines real-time and historical critical path data to anticipate performance of enterprise workloads. By providing you with advance warning of an impending missed SLA, you have time to make an informed decision regarded what corrective action to take. With comprehensive, predictive capabilities and support for automated recovery procedures, CA Workload Automation idash can help you: Lower costs by reducing the number of penalties for missed SLAs Easy adoption that delivers rapid time-to-value CA Workload Automation idash provides you with a powerful answer to the ever-increasing pressure to monitor and manage workload processes in a highly accurate and timely fashion. 4 Enable self-service SLA management through the intuitive association of business SLAs to workload flows Shrink IT resource requirements by improving productivity of administrators and operators A new, user-friendly, unified dashboard displays cross-enterprise analytics across all platforms and multiple automation solutions. The richer, intuitive user experience is accessible from any device, anywhere. Among the economic benefits offered by CA Workload Automation idash, are: Broad support for modern standards making CA Workload Automation idash app-economy-ready from day one A wide range of comprehensive, customizable reporting options designed to reduce the time and resources required to maintain regulatory compliance

5 CA Workload Automation idash Makes It Easy to Monitor and Manage SLAs CA Workload Automation idash is designed to make operators more efficient and productive. To that end, every aspect of the solution has been engineered to provide a highly intuitive user experience. Once you log on and open the CA Workload Automation idash catalog, it s easy to set up new SLAs or modify existing SLAs. You can start by searching for key milestone workload jobs using keywords. You can also tighten your search with filters based on specific workload characteristics. When the milestone job has been identified, you can more easily: Assign business SLA thresholds Define SLA attributes Customize the criteria for when you want to receive alerts for instance when an SLA is at risk, or when CA Workload Automation idash analytics conclude that the SLA is likely to be missed 22% of surveyed IT organizations monitor 1000 or more SLAs daily with CA Workload Automation idash. Source: Survey of users of CA Technologies Workload Automation, TechValidate, TVID: 223-B0C-207 CA Workload Automation idash also allows you to tag SLAs for easy access and comparison purposes, using characteristics including: Line of business Business group Geolocation Criticality Once tagged, you can choose to view jobs by the tags you ve assigned for instance all jobs for a particular region, business or level of importance. SLAs assigned more than one tag will appear in the group listings for all of their tags. 5

6 CA Workload Automation idash Offers a Rich, Intuitive, Easy-to-Use Interface CA Workload Automation idash features a highly customizable, user-friendly dashboard for easy navigation and access to information. Users can log in to CA Workload Automation idash from any browser such as Internet Explorer, Chrome, Firefox and Safari. Multiple authentication modes add to user convenience. You can also easily integrate CA Workload Automation idash with your existing ID management tools to provide that your users will only see SLAs and related job flows for which they have proper authorization privileges. Your dashboard can be customized to display the data most important to you Monitor SLA health with the option to drill-down to details on all SLAs in each category. 2. Customize dashboard to monitor SLAs grouped by LOBs, geographies, tags and more. All similarly tagged SLAs show up together. 3. Real time alerts window shows problem SLAs based on alert criteria you establish. 4. Dashboard continuously updates with a time stamp indicating the latest refresh. 6

7 Active, Real-Time Analytics Reduce Missed SLAs and Associated Penalties With automatic updates, you ll always have a comprehensive view of the health status of all your active SLAs. Cutting-edge historical and predictive analytics combine to identify potential SLA thresholds breaches, alerting you in time to take corrective action. You can choose between multiple navigation views: Flow view, displaying the SLA job flow Time View, showing the order of execution of jobs in the flow with respect to time Table view, showing all jobs in the flow in a tabular form A real-time view of each critical path includes problem indicators to facilitate rapid troubleshooting. Among the job details at your fingertips are: The predicted and real-time completion time and deadline. All SLAs impacted by selected job Historical and predicted runs Plus, for each milestone SLA job, you can view: Detailed statistics for the last time the SLA ran Statistics for the last five runs Predicted run information, compared to real-time metrics for advance warning of anomalies With all of this data in hand, you ll be positioned to make optimal choices on what actions to take and when in order to correct problems with the jobs likely to impact the greatest number of SLAs. The result is fewer missed SLAs, fewer penalties and happier businesses. 7

8 Maintain Consistent High-Quality Service with Timely Intervention Learning that an SLA is unlikely to be met when it s too late to do anything about it is really no help at all. CA Workload Automation idash gives you real-time alerts that enable rapid, proactive mitigation to help prevent problems from cascading out of control. You have the ability to customize alert settings to provide for proper warning prioritization so you can attend to issues with the potential to cause widespread problems first. And the intuitive, user-friendy dashboard allows you to drill down for comprehensive status details on every SLA and alert to help you make well-informed decisions on how to respond. You ll be able to more quickly: Identify SLAs that are predicted to be missed or appear to be at risk based on criteria you establish Look at the time to deadline and the number of jobs to be completed Find the problematic jobs that are impacting the SLA Prioritize troubleshooting of SLAs that still have a window of opportunity to take corrective actions before they impact the Business 8

9 Robust Reporting Capabilities Fuel Workload Analysis and Refinement CA Workload Automation idash enables you to isolate and analyze key data through a wide variety of intuitive reports. This allows you to analyze job flow and SLA trends and patterns to identify optimal scheduling options, while identifying job activities that consistently fail or delay other jobs. You can also efficiently and accurately track workloads, SLAs met, missed and more, and generate custom reports for operational and compliance purposes. CA 7 Job Run Trend Report Real-time SLA Status REport SLA Critical Path Health Report Reporting and SLA Monitoring We value the reporting capabilities and the SLA monitoring/alerting of CA Workload Automation idash the greatest. - IT Manager, Large Enterprise Banking Company Source: TechValidate, TVID: E AB 9

10 CA Workload Automation idash Is an Easy and Cost-Effective Option To Extend Your Workload Automation Capabilities You can download and deploy the entire CA Workload Automation idash solution within minutes. And it requires no maintenance on client machines, and no third-party plug-ins on clients and server. CA Workload Automation idash also provides you with a wide range of financial benefits. In fact, an in-depth total economic impact analysis of the solution conducted by Forrester* revealed: $1 million NPV of benefits associated with CA WA idash over a 3-year period Eight month payback period from go-live date 252% ROI over a 3-year period 15% improvement in IT operational productivity To learn more about the economic advantages of adopting CA Workload Automation idash, download the full Forrester report. CA Workload Automation idash ROI Rated Highly Over Competition 75% of surveyed IT organizations rate CA Workload Automation idash s return on investment as highly differentiated from the competition. Source: Survey of 4 users of CA Technologies Workload Automation, TechValidate, TVID: 3F CA Workload Automation idash provides you with a powerful answer to the ever-increasing pressure to monitor and manage workload processes in a highly accurate and timely fashion. * Source: Forrester Total Economic Impact of CA Workload Automation idash, May 5,

11 CA Workload Automation idash Offers You Richer and Easier Predictive Workload Analytics CA Workload Automation idash helps you meet business expectations, by providing you with the ability to: Increase visibility into the interdependencies and real-time performance of enterprise workloads Predict and minimize business disruptions through timely and well prioritized interventions Deliver consistent, high-quality service levels by leveraging performance patterns and data Enhance business responsiveness by optimizing workload executions Reduce the work of your IT teams by automatically identifying, alerting and correcting problems before they impact your business deliverables Reduce the cost and complexity of managing mission-critical business application workloads across platforms Fewer Issues, Better Sleep My favorite part about CA Workload Automation idash is that I don t get woken up at 3 a.m. nearly as often. - IT Manager, Large Enterprise Financial Services Company Source: TechValidate, TVID: BC3 Easy to Use, Simplified Upgrade Process Our favorite aspect of the CA Workload Automation idash solution is the ease of use and the new installer which simplifies the upgrade process. Source: TechValidate, TVID: 091-FF

12 Learn How CA Workload Automation idash Can Help You Keep Your Business Critical Jobs On Track Visit ca.com/idash CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com. CA All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only and CA assumes no responsibility for the accuracy or completeness of the information contained herein. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages. Some information in this publication is based upon CA or customer experiences with the referenced software product in a variety of development and customer environments. Past performance of the software product in such development and customer environments is not indicative of the future performance of such software product in identical, similar or different environments. CA does not warrant that the software product will operate as specifically set forth in this publication. CA will support the referenced product only in accordance with (i) the documentation and specifications provided with the referenced product, and (ii) CA s then-current maintenance and support policy for the referenced product. CA does not provide legal advice. Neither this document nor any CA software product referenced herein shall serve as a substitute for your compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, policy, standard, guideline, measure, requirement, administrative order, executive order, etc. (collectively, Laws )) referenced in this document. You should consult with competent legal counsel regarding any Laws referenced herein. CS