FRONT DESK AGENT. Meliá Orlando Suite Hotel Celebration, Florida. In a company as large as your world, all that s missing is YOU.

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1 FRONT DESK AGENT Overview: Greet and assist guests courteously and efficiently according to hotel specifications. Maintain stock, supplies and cleanliness of front desk area and equipment. Meliá Orlando Suite Hotel Celebration, Florida In a company as large as your world, all that s missing is YOU. If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest. We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us! Meliá Hotels International is the largest resort hotel company in the world. With 372 hotels worldwide, and growing, the company has been firmly committed to international development. Values Service vocation Because our guest is our reason for being Excellence Because we do things right: with professionalism, efficiency and agility Innovation Because we anticipate and evolve to be better every day Proximity Because we love to share, listen... feel Consistency Because we do what we say Benefits & Perks Competitive Compensation: Pay rates that meet or exceed area standards. Competitive Benefits Plans: Health, dental, vision, and supplemental insurance. Work/Life Balance: Holiday, vacation, and sick pay. Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends. Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.

2 Essential Duties: Check-in and check-out hotel guests in a timely and professional manner Process all payments according to established procedures Welcome guests in a friendly, prompt and professional manner Register guests, issue room keys, and provide information on hotel services and room location Answer phones in a prompt and courteous manner Up-sell rooms when possible, to maximize hotel revenue Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to: posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Respond appropriately to guest complaints Make appropriate service recovery gestures in order to ensure total guest satisfaction Book guest reservations for individuals that are requested either by phone or from within the hotel Process cancellations, revisions, and information updates on changes Perform other duties as assigned. Minimum Requirements: 1. Front Desk/Guest Services Agent experience at a hotel/resort preferred 2. Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays 3. Must be able to read, write and speak English. Other languages preferred. 4. Ability to understand guests' service needs. 5. Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time. 6. Ability to focus on details. 7. Ability to work cohesively with co-workers as part of a team. note that the foregoing qualifications are minimum essential requirements and there may be other requirements that arise based on business need. Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available. All interested applicants may send their resume directly to malia.nandlal.darezzo@melia.com

3 FULL TIME RESERVATIONS AGENT Meliá Orlando Suite Hotel Celebration, Florida In a company as large as your world, all that s missing is YOU. If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest. We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us! Meliá Hotels International is the world s largest resort hotel company in the world. With 350 hotels worldwide, and growing, the company has been firmly committed to international development. Values Service vocation Because our guest is our reason for being Excellence Because we do things right: with professionalism, efficiency and agility Innovation Because we anticipate and evolve to be better every day Proximity Because we love to share, listen... feel Consistency Because we do what we say Benefits & Perks Competitive Compensation: Pay rates that meet or exceed area standards. Competitive Benefits Plans: Health, dental, vision, and supplemental insurance Work/Life Balance: Holiday, vacation, and sick pay Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends. Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc. Essential Duties Ensure guests receive a consistent and professional welcome/goodbye from the hotel via telephone.

4 Book and process all guest reservations for individuals, groups and/or wholesalers (either via telephone, fax, intranet, , mail internally and through travel planners/corporations). Up-sell rooms where possible to maximize hotel revenue. Process cancellations, updates on changes and revise guest reservations requests for the hotel according to policy and procedures. Respond appropriately to guest complaints. Ensure to make appropriate service recovery gestures according to established guidelines of the hotel and company. Create and update group block notes to provide relevant data pertaining to all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Maintain positive guest relations. General Duties Know your work schedule and follow it with a high degree of reliability. Promote and apply teamwork skills at all times. Maintain a clean, neat, and orderly work area. Utilize protective equipment, when applicable. Promote the hotel through goodwill, courtesy, and a positive attitude. Continue to learn and grow in your position. Comply with hotel policies, procedures, uniform and grooming standards. This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V Minimum Requirements You must be at least 18 years of age to be considered for this role. This role requires full availability for any shift, any day of the week, including nights, weekends, and holidays. Must be able to read, write and speak English. Other languages preferred. Ability to understand guests' service needs. Ability to be well organized, maintain concentration and think clearly when multitasking and providing service to multiple guests and/or clients within any given period of time. Ability to focus on details. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers as part of a team. For inquires please contact Malia Nandlal-D Arezzo at malia.nandlal.darezzo@melia.com Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.

5 Night Audit Meliá Orlando Suite Hotel Celebration, Florida In a company as large as your world, all that s missing is YOU. If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest. We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us! Meliá Hotels International is the world s largest resort hotel company in the world. With 350 hotels worldwide, and growing, the company has been firmly committed to international development. Values Service vocation Because our guest is our reason for being Excellence Because we do things right: with professionalism, efficiency and agility Innovation Because we anticipate and evolve to be better every day Proximity Because we love to share, listen... feel Consistency Because we do what we say Benefits & Perks Competitive Compensation: Pay rates that meet or exceed area standards. Work/Life Balance: Holiday pay Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends. Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.

6 Overview: As our Night Auditor, you will be empowered to make an immediate impact on our hotel. Not only will you provide the best of customer excellence to our guests, but you will also make sure our revenue numbers are accurate and up to date. Essential Duties: Balance and audit revenues of rooms, food and beverage; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room and tax charges, cashier s reports, and guest and house accounts. Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses. Transmit credit card batches. Act as hotel system liaison during night hours. Call in and open tickets with Opera or system support during the overnight hours if a system fails or issues occur. Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Perform all Front Desk Agent and/or Melia Connect functions as required; may assist in booking room reservation; may assist in answering hotel phone calls and notifying guests of messages. Welcome and acknowledge all guests, anticipate and address guests' needs, assist individuals with disabilities, and thank guests with genuine appreciation. Up-sell rooms when possible to maximize hotel revenue. Assist guests with luggage, as needed. Act as Manager on Duty (MOD) as needed. Minimum Requirements: Minimum of 1 year of front office or accounting experience in a comparable quality hotel/resort. Ability to satisfactorily communicate in English (verbal and written) with guests, management and co-workers to their understanding. Ability to compute basic to intermediate mathematical calculations. Ability to compute data in Microsoft Excel. Ability to handle multiple tasks in a fast-paced environment with minimal supervision.

7 Demonstrate a high level of problem solving, good judgment and decision making abilities. High initiative with a strong sense of urgency and flexibility. Requires ability to work all shifts, including weekends and holidays. All interested candidates may their resumes directly to malia.nandlal.darezzo@melia.com